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Teamwork
MANAGEMENT SKILLS Dr Thai Van Vinh Part 3: Teamwork Topics • Team definition, types of team and team roles Team definition, types of team and team roles • Team development Hdt bd • How a good team can go bad • How a team can go good • Rules for participation in the team • Useful skills for teamwork • Useful skills for teamwork • Behaviours that inhibiting team interaction • Role of the team leader • Team tasks and processesTeam tasks and processes • The management of multicultural teams 2 Learning Outcomes • Upon completion of this module you should be Upon completion of this module, you should be able to understand: – the role of team in organisations, its development cycle, skills for good teamwork – The cultural factors that influence teams working in g organisations – The importance of communication in the managementThe importance of communication in the management of teams. 3 Some food for thought . Together Everyone Achieves More 4 Some food for thought . “A wise man associating with theA wise man associating with the vicious becomes an idiot; a dog travelling with a good man becomes a rational being”a rational being”. Arabic proverb 5 What is a Team? “A t i ll b f“A team is a small number of people with complementary skillspeople with complementary skills who are committed to a common purpose, performance goals, and approach for which they holdapproach for which they hold themselves mutuall y accountable”y McKinsey & Company 6 What is a Team? (C) • Are ‘group’ and ‘team’ the same thing? Are group and team the same thing? blliflh k– A team may be a collection of people who must work interdependently to achieve a common goal or output – Team members may differ from group members in that teams may experience more open and honest communication – Team is defined as individuals with a shared responsibility for working together towards the attainment o f a goal and customer outcomes that 7 fg build corporate success What is a Team? (C) • Some characteristics of a team: Some characteristics of a team: – a clear charter or reason for working together id d f b di h– interdependence of team members, needing each other’s experience, ability and commitment in order illto arrive at mutual goals – must be committed to the idea that working together leads to more effective decisions than working in isolation – must be accountable as a functioning unit within a lar ger organisational context 8 gg What is a Team? (C) 9 What is a Team? (C) • Trust is a prerequisite for working effectivelyTrust is a prerequisite for working effectively in a team, but dli litftti hll– developing a climate of trust is a challenge – The concept of trust can vary from culture to culture • Cultures also have different assumptions as to• Cultures also have different assumptions as to the purpose of groups and teams: – to spread information and discuss problems, or – to make decisions and take action, or 10 , – to enable the creation of social relations . good • Rules for participation in the team • Useful skills for teamwork • Useful skills for teamwork • Behaviours that inhibiting team interaction • Role. types:g() yp • Problem-solving teams: discuss regularly to improve work processes and methodsimprove work processes and methods. • Self-managed teams: team