Technical Support Level Created in 2002 in France, ​IPSIP Group is growing its services’ branch starting from the installation of tailored data centers to the complete monitoring and remote management of a whole IT infrastructure More than simply providing customized data centers, the group is now offering a complete panel of IT solutions, including 24/7/365 remote monitoring via their Network Operations Center (NOC), IT infrastructure audit and consulting, development of business solutions etc Job Description: ・ Communicate with the customer and follow up tasks until they are resolved; ・ Follow the procedures given by the Team Leader; ・ Attend the proposed trainings and apply the predefined templates accordingly; ・ Communicate in an efficient, accurate, polite and complete fashion; ・ Register the nature of the problems of the client, detecting the reason of the problem, if possible, and giving initial feedback; ・ Ask for all the required information; ・ Achieve personal and team targets; ・ Assign support requests that cannot be resolved at the service desk to the appropriate group of specialists for resolution and follow up; ・ Monitor the progress of high-impact incidents and keep all related people informed; ・ Inform the customers about the solution after their support requests have been resolved and ask them to verify the solution if needed; ・ Be present at your workplace according to the work schedule and ensure that the performance of work duties is not delayed due to unreasonable circumstances; ・ Monitor the information channels (telephone, e-mail, instant messaging) of the technical support during your shift and act accordingly; ・ Follow the best business practices when establishing the contact; ・ Follow the communication rules of the company and not disclose proprietary information; Job Requirements: ・ Excellent command in written French or German or Spanish (spoken is a plus) ・ English communication; ・ Experiences in Customer Service, IT Help-desk or IT Support (~1-2 years) is a plus ・ Good interpersonal skills and have a interest in customer service ・ Willing to work on weekend IPSIP Group http://www.ipsip.eu/ What IPSIP Can Offer You: You will find at IPSIP Group: ● Competitive income ● International and multicultural environment ● Training Development and International Certification ● Opportunity to boost your career ● Extra personal Health and Accident Insurance Kindly contact us via Email: hr-vn@ipsip.eu Tel: (028) 6299 2155 Please be informed that your CV must be written in English to be considered and only shortlisted candidates will be contacted IPSIP Group http://www.ipsip.eu/