EPDF Essentials Of Management Ninth Edition

727 384 0
EPDF  Essentials Of Management Ninth Edition

Đang tải... (xem toàn văn)

Tài liệu hạn chế xem trước, để xem đầy đủ mời bạn chọn Tải xuống

Thông tin tài liệu

Ngày đăng: 25042019 Tài liệu tiếng Anh sự cần thiết trong quản lý tái bản lần thứ 9 Tác giả: Andrew J.Dubrin Sách tổng cộng 727 trang Part 1 Introduction to Management 1. The Managers Job 2. International Management and Cultural Diversity 3. Ethics and Corporate Social Responsibility Part 2 Planning 4. Essentials of Planning 5. Problem Solving and Decision Making 6. Quantitative Techniques for Planning and Decision Making Part 3 Organizing 7. Job Design and Work Schedules 8. Organization Structure, Culture, and Change 9. Human Resource and Talent Management Part 4 Leading 10. Leadership 11. Motivation 12. Communication 13. Teams, Groups, and Teamwork Part 5 Controlling 14. Information Technology and eCommerce 15. Essentials of Control 16. Managing Ineffective Performers Part 6 Managing for Personal Effectiveness 17. Enhancing Personal Productivity and Managing Stress

Copyright 2010 Cengage Learning All Rights Reserved May not be copied, scanned, or duplicated, in whole or in part Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s) Editorial review has deemed that any suppressed content does not materially affect the overall learning experience Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it Copyright 2010 Cengage Learning All Rights Reserved May not be copied, scanned, or duplicated, in whole or in part Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s) Editorial review has deemed that any suppressed content does not materially affect the overall learning experience Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it LETTER TO INSTRUCTORS Essentials of Management, 9e Dear Colleague, Whether you are a previous adopter, a new adopter, or a professor considering this text for adoption, I wish to thank you for your interest in Essentials of Management 9e Essentials was the first relatively brief management text that was not simply an abbreviated version of a longer text We created the path for a more concise, more understandable, and practical approach to the vast body of knowledge referred to as “management.” We assume that the study of management is not exclusively geared toward C-level executives, and that our readers will not be directing large enterprises or divisions of large enterprises in their first job Instead, the vast majority of our readers will first be engaged in work that will require some managerial skill and knowledge, even though they are not working as executives Virtually all texts in management and related fields claim to be practical, although many single sentences within them make six sweeping recommendations for CEOs or list ten companies that use a particular technique We contend that Essentials of Management, unlike much of the competition, is and always has been a text that enables the student to apply much of the information We support our conclusions with relevant research studies wherever possible, but our intent is not to review most of the research on a given topic A case in point is our presentation of transformational and charismatic leadership We present some relevant research findings but also offer the students concrete suggestions for becoming more charismatic, including developing a more effective handshake My writing has always emphasized application both in textbooks and trade books, and most of this writing has been about management, organizational behavior, human relations, leadership, and career management Even the articles I have published in professional journals would be understandable to readers who were not specialists in the subject under investigation For example, I have published articles about influence tactics and self-discipline My full-time work experience as a management consultant was designed to be a prelude to a career as a college professor and author Throughout my career I have stayed in contact with organizations and employees through consulting, talks and seminars, media contacts, and career counseling The time you invested in reading this message is most appreciated Sincerely, Andrew J DuBrin Copyright 2010 Cengage Learning All Rights Reserved May not be copied, scanned, or duplicated, in whole or in part Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s) Editorial review has deemed that any suppressed content does not materially affect the overall learning experience Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it Copyright 2010 Cengage Learning All Rights Reserved May not be copied, scanned, or duplicated, in whole or in part Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s) Editorial review has deemed that any suppressed content does not materially affect the overall learning experience Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it ESSENTIALS OF MANAGEMENT Copyright 2010 Cengage Learning All Rights Reserved May not be copied, scanned, or duplicated, in whole or in part Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s) Editorial review has deemed that any suppressed content does not materially affect the overall learning experience Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it Copyright 2010 Cengage Learning All Rights Reserved May not be copied, scanned, or duplicated, in whole or in part Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s) Editorial review has deemed that any suppressed content does not materially affect the overall learning experience Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it ESSENTIALS OF MANAGEMENT NINTH EDITION Andrew J DuBrin Professor Emeritus of Management College of Business Rochester Institute of Technology Australia • Brazil • Japan • Korea • Mexico • Singapore • Spain • United Kingdom • United States Copyright 2010 Cengage Learning All Rights Reserved May not be copied, scanned, or duplicated, in whole or in part Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s) Editorial review has deemed that any suppressed content does not materially affect the overall learning experience Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it Copyright 2010 Cengage Learning All Rights Reserved May not be copied, scanned, or duplicated, in whole or in part Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s) Editorial review has deemed that any suppressed content does not materially affect the overall learning experience Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it This is an electronic version of the print textbook Due to electronic rights restrictions, some third party content may be suppressed Editorial review has deemed that any suppressed content does not materially affect the overall learning experience The publisher reserves the right to remove content from this title at any time if subsequent rights restrictions require it For valuable information on pricing, previous editions, changes to current editions, and alternate formats, please visit www.cengage.com/highered to search by ISBN#, author, title, or keyword for materials in your areas of interest Copyright 2010 Cengage Learning All Rights Reserved May not be copied, scanned, or duplicated, in whole or in part Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s) Editorial review has deemed that any suppressed content does not materially affect the overall learning experience Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it 678 Index management thought anchor points, 20 evolution, 20–28 managerial behavior, 589–590 managerial functions, 9–10 communication and, 428 Managerial Grid, 364–366 managerial levels, 3e managerial roles, 11–17, 11e, 14–15 analysis, 15e influence, 16 managerial skills development, 17–20 managerial workers, wired, 518 managers, 589–590 concepts of, demands on, 508–509 top-level, 2–4 types, 5–7 Mantell, Susie, 648 Manz, Charles C., 353 Marino, Doreen, 582 Maritz Inc., 406 market entrants, new, 134 market freedom, 134 markets, 52–53 potential, 56 Martha Stewart Living Omnimedia Inc., 282 Martin, Dawn Powers, 89 Maslow, Abraham, 24 Maslow’s hierarchy, 24–25 need, 23, 393–395, 394e matrix organization, 273, 274e energy-equipment company, 274e matrix structure, 273 Matthieu, Pauline, 465 Mayer, Marissa, 194 MBO See management by objectives McDermott, Richard, 437 McDonald, Scott, 516 McDonald’s, 63, 154, 231, 232 McGregor, Douglas, 24 McKinsey & Co., 86, 224 McNamara, Frank, 154 meditation, 634–635 meetings, effective, 454–455 Melson, Micki, 438 mentor, 374 Merrill Lynch, 86 messages, repeating, 449 metacommunication, 454 metaphor use, 373 MGM Mirage, 65 microblogging, 513 micromanagement, 486 Microsoft Corp 51, 127, 179, 286, 347 Outlook, 625 middle-level managers, 4–5 Mike’s Carwash, 139 milestone, 204, 638 chart, 202, 203e millennial generation, 399 Miller, Robert S., 75 Mintzberg, Henry, 347 mission, 126, 485, 623 statements, 127 Mitsubishi, 102 MNC See multinational corporation mobile advertising, 506 modern management, inventory needs and, 192 modification types, 282e modified job design, 244–254 modified work schedule, 244–254 monitoring, 14 of workers, 571–572 Monster, 42 Mont Blanc pen, 409 Monument Security, 516 moral intensity, 76 moral issue, 82 moral laxity, 82 morale, 291 Morgeson, Frederick P., 226 Mosley, Eric, 409 most probable time (M), 205 motivation, 389, 396–397, 586 expectancy theory, 410–412 financial incentives and, 413–420 goal setting and, 400–402 low, 444 need satisfaction and, 391–399 performance, engagement, and, 389–391 self-assessment, 392e stress and, 643 types, 391 motivator, 13, 398 MP3 players, 327 Mr Potato Head, 580 Mrs Fields Cookies, 127 MS/DOS, 154 MSDs See musculoskeletal disorders multicultural workers, 42, 56 multiculturalism, 18 multifocused, 167 multinational corporation (MNC), 36–37 multitasking, 518–519, 629 Mumbai, 50 municipal bond group, 387 musculoskeletal disorders (MSDs), 241 MWH, 438 MyGofer.com, 537 MyKmart.com, 537 MySears.com, 537 MySpace, 523 MySpace.com, 582 NAFTA See North American Free Trade Agreement names of people, pronouncing, 453 nap recharges, 634 NASA, 168–169, 487, 519 NASDAQ, 374 National Highway Traffic Safety Administration, 83 nationals, recruiting, 55–56 NBC, 271 neatness, 214 need, 391, 398–399, 408–410 assessment, 328–330 satisfaction, motivation and, 391–399 negative attitude, 589 negative comments, on Web, 525 negative organizational politics, 461 Copyright 2010 Cengage Learning All Rights Reserved May not be copied, scanned, or duplicated, in whole or in part Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s) Editorial review has deemed that any suppressed content does not materially affect the overall learning experience Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it Index 679 negotiation, 296 style, 50–51 negotiator, 13 Nelson, Bob, 407 Nestlé India, clean water supplies, 74–75 net debt, 557 netiquette tips, 88e networking, 467 networks, 436–439 PERT, 204 new learning, 234 Newell Rubbermaid, Inc., 560 Newman, Richard, 427 NGT See nominal group technique Nidetch, Jan, 154 Nike, 290 noise, 431 problems, 244 Nokia Corp., 270 nominal group technique (NGT), 170, 171e nonprogrammed decision, 152 nonverbal communication, 453 applications, 433 insufficient, 445 norming, 484 North American Free Trade Agreement (NAFTA), 37–38 Novak, David C., 407 Nugent, Patrick S., 499 O See optimistic time, 205 O’Donnell, Art, 42 objectives aids and barriers to, 120–121 establishing, 120 Occidental Petroleum, 86 Occupational and Health Agency (OSHA), 241 office entrepreneur, 587 Office of Internal Audit (OIA), 604 office romance, 587 office technology, 632–633 office workers, monitored, 571 offshoring, 40, 42 OIA See Office of Internal Audit 1-800-Got-Junk, 328 online bill payments, 176 online insults, 526 online recruiting, 315 onshoring, 42 open communication, 461 open-book company, 357 open-door policy, 441 operating plans, 140 operational effectiveness, 123–124 operational networking, 437 operational planner, 12 operational planning, 118 opportunity recognition, optimistic time (O), 205 Oracle Corporation, 266, 624 order progress, 532 Oregon City, 580 organization bureaucratic, 264e creative and innovative, 176–178 flatter, 515 systems view, 26e organizational atmosphere, 82 organizational citizenship behavior, 588 organizational conditions, adverse, 644–648 organizational culture, 590 consequences, 290–292, 291e determinants, 287–288 dimensions, 288–289 implications, 290–292, 291e organizational influence tactics, 351e organizational learning, communication and, 442–443 organizational politics, 456–461 organizational skills, 472e organizational structures, 263, 282e key factors, 283–284 modification, 282e types, 282e organizer, 12 organizing, 9, 12 orientation, 325–330, 372 OSHA See Occupational and Health Agency ostracism, 493 outcomes, 412 outdoor training, 487 Outline of National Intellectual Property Rights, 51 out-of-country assignment, 325 outsourcing, 40, 276–279 overconfidence trap, 197 overhead, 248 overload, 644–645 overproduction waste, 213 Overstreet, Harry, 465 ownership, sense of, 289 P See pessimistic time, 205 Palo Alto Software, 79 P&G, 262–263 Panke, Helmut, 372 Pantene, 262 Paper Converting Machine Company (PCMC), 41 paperwork, control of, 632 Pareto chart depiction, 217e Pareto diagram, 216–217 Parker Hannifin Corp, 563 participation, 296, 455 participative leader, 362–363 part-time work, 250, 252 passion, 356 passive-aggressive workers, 609 passive phrasing, 448 patterns, automated discovery, 530 pay, types, 333–334 PCMC See Paper Converting Machine Company PCs, ordering and production, 527–528 peak performance, 633–634 Pearce, Craig L., 353 Pegasus, 225 Penn National Gaming, 559 people first, 139 unfair treatment, 84 Copyright 2010 Cengage Learning All Rights Reserved May not be copied, scanned, or duplicated, in whole or in part Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s) Editorial review has deemed that any suppressed content does not materially affect the overall learning experience Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it 680 Index PepsiCo, 65, 266, 303, 364 P = M × A, 389 perfection, 649 perfectionism, 161 performance, 412 appraisal, 549e deviation, 594–595 direction and, 360–361 evaluation, 330–333 factors, 390e feedback, 19 measuring, 545–546 merit increase guidelines, 414e motivation, engagement, and, 389–391 pay and, 413e, 416 previews, 333 profit-and-loss, 545 re-evaluation, 599 standards, 544–547, 594 performing, 484 personal accountability, 234 personal networking, 437 personal observation, 549e personal problems, 587 personality, 160–162 disorder, 586 factors, 319e tests, 318–319 PERT See program evaluation and review technique pessimistic time (P), 205 Pfeffer, Jeffrey, 337 Pfizer, 239, 438 Phibro, 86 philanthropy, 97 physical demands, 229–230 physical examinations, 324–325 physical exercise, 184–185, 650 benefits, 651e physical limitations, 587 physical resources, physical surroundings, creativity and, 181–182 physiological needs, 393 Pietrylo, Brian, 582 piggyback, 180 Pincus, Mark, 353 piracy, intellectual property, 51 Pitney-Bowes, 299 Management Services, 375 Pixar Animation Studios, 177–178 Pizza Hut, 407 planning, 9, 11–12 essentials, 116–117 framework, 118–123, 119e PMP See project manager professional PN Hoffman, 498 policies, 140–141 political considerations, 164–165 political skill, 18–19 political tactics ethical, 457–459 unethical, 459–461 politically correct, 459 polymers, 102 Ponzi scheme, 89 Portland Events Planners, 343 positive image, 457 positive organizational politics questionnaire, 458e positive reinforcement, 600 application rules, 402–405 effectiveness, 405–406 rewards, 404e potential, 407 power, 395–399 contacts, 457 exercise of, 353–354 leadership use, 348–355 motivation, 356 sharing, 281–283 types of, 348–349 powerful words, 450 PowerPoint, 440, 447 pragmatism, 76–78, 101 praise, 408 Pratt & Whitney, 560 premium pay, 245 present situation, 119–120 Press, Jim, 563 preventive control, 541, 542 pricing, 134 pride, 396–397 Pride at Work, 96 Primary Freight Services, Inc., 621–622 priorities, 624–625 problems, 152 communication about, 378 employees, 584 identifying and diagnosing, 156 major, 378 responsibility for, 489 problem solving, 228, 498 group, 168–173 steps, 155–158, 155e procedures, 141 Proceedings of the National Academy of Sciences, 634 procrastination, 166, 636, 655 cost of, 638 reasons for, 637–638 reducing and controlling, 638–639 tendencies, 636e time chart, 639e Procter & Gamble, 154, 183 product differentiation, 136 production costs, 41 and operations, quantitative control, 550e productive, 444 productivity, 248, 291, 510–511, 622 performance and, 584 Productivity Institute, The, 622 products, dangerous, 52 product-service departmentalization, 271–272 profit, 228 cost control and, 529 and-loss performance standards, 545 margin, 134, 554 -sharing plans, 416 pro forma earnings, 557 program evaluation and review technique (PERT), 202–203 building opening, 204e considerations, 206–208 Copyright 2010 Cengage Learning All Rights Reserved May not be copied, scanned, or duplicated, in whole or in part Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s) Editorial review has deemed that any suppressed content does not materially affect the overall learning experience Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it Index 681 expert software, 207e network, preparing, 204–206 resources and cost estimates, 207–208 programmed decision, 153 progress, 412 progressive discipline, 605–606, 606e project manager professional (PMP), 411 project organization, 272–273 project teams, 473–474 pronunciation, names of people, 453 prudence trap, 197 psychological tests, 318–320 punishment, 600 positive consequences, 608 Pygmalion effect, 401 qualitative control techniques, 548 qualitative forecasting, 197 quality, 291 quantitative approach to management, 25 quantitative control techniques, 549, 549e quantitative forecasting, 196 quantitative planning, software for, 193e racism, 66 Rand, 168 random deviation, 547 rapport, 448 rationality, 351 rationalization, 81 realistic job preview, 321 reality, 552 recallability trap, 197 recognition, 395–396, 611 awards, 408–410 craving, 396e informal, 408 need, 395 of others, 490 reward programs and, 406–408 recruitment, 313–316 candidate selection, 316–317 global, 316 purposes, 313 selection model, 317e sources, 314–316 Recycle America, 103 recycling, 103 red-hot-stove rule, 606–607 reengineering, 279 reference check, 323–324 referrals, 315 reinforcement, positive, 402–405 relationship conflict, 495 relationship management, 163 relative diversity, 288 relative value, 157 relaxation response, 650 remote workforce, 247 repetitive motion disorders, 517, 588 resilience, 377 resource allocator, 12 resources, 177 allocations and rewards, 288–289 for managers, 8–9 wasted, 496 respect, 452, 487 respond, 611 responsibilities, 265 delegation of, 284–285 results, 332 retaliation, 311 retention, 308 return on equity, 555 revenue per employee, 555 review formal and informal, 599–600 technique, 202–208 rewards, 177, 288–289, 412, 479–480 employee recognition and, 406–408 Rhee, Michelle, 385–386 Rhode Island College, 184 risk taking, 397–398 Rockwell Collins, 407 role, 11 ambiguity, 646 playing, 184 rolling forecasts, 198 rooftop gardens, 103–104 Roth Staffing Companies, 127 RSS, 435 rules, 141–142 rumor control, 439–441 Safety and Risk Management, 438 safety needs, 393 safisficing, 166 salary and bonus mix, 415 sales forecasting, 198–199 Santelli, Georgia, 465 SAP, 282 Sarbanes-Oxley Act (2002), 85 Sargent, Ron, 377 Sass, Martin D., 559 satisficing decisions, 159 satisfier, 398 Save-A-Lot stores, 137 scenario planning, 200 Schultz, Howard, 581 Schwarm, Carl, 621 scientific management, 21 screening interview, 317–318 Sears Holding Corporation, 537 Sears, Roebuck and Co., 154 selection interview guidelines, 322e self-actualization needs, 394 self-assessment motivation, 392e self-awareness, 162 self-confidence, 356, 373, 611 self-directed work team, 471 self-interest, 496–497 ethics and, 80–82 self-leadership, empowerment and, 354 self-managed work team, 471–473 characteristics, 473e self-management, 162 skills, 472e self-sabotage questionnaire, 592–593e self-service kiosks, 232 self-talk, 649 semantics, 444 Copyright 2010 Cengage Learning All Rights Reserved May not be copied, scanned, or duplicated, in whole or in part Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s) Editorial review has deemed that any suppressed content does not materially affect the overall learning experience Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it 682 Index sexism, 66 sexual harassment, 84, 590–591 tip sheet, 85e shadowing, 375 shared leadership, 353 sharing, 497 Shell Chemical, 477 shift work, 252–254 short production lead times, 214 sick building, 589 Siemens, 101, 476 Silicon Valley, 89, 345 Simons, Robert, 255 Sims, Henry P., 353 Sims, Jeff, 406 single focus, 166 situational judgment tests, 318 situational leadership II (SLII), 366–368 Six Sigma, 298–299 skill-development exercises, 19 Skilling, Jeffrey, 88–89 skill variety, 228 Skyline Construction, 415 SLII See situational leadership II Sloan Kettering Cancer Institute, 126 small-business owners, 6–7 smart phone application, 176 smiling, 373 Smith-Winchester, 246 social awareness, 163 social characteristics, 229 social loafing, 492–493 social media, 521–522 channels, 434–435 social needs, 394 social network analysis, 280, 280e sites, 522 social responsibility benefits, 107–108 communication, 105 stakeholder, 93e training programs, 106–107 social support, 649 socialization, 289 Society of Human Resource Managers, 324 software illegal copying, 83–84 piracy, 51 planning and decisionmaking, 193e Solar Cooker Project, 175 Solectron, 527 solutions, alternative, 156–157 Sonora, 102 Sony, 266 Sorge, Joe, 507 Southwest Airlines, 124–125 span of control, 275 Specialist Resource Inc., 503 specialization, 229 Spencer Stuart, 307 spokesperson, 13 spot shortages, 191 Springboard Inc., 388 stacking bins, 632 stack-ranking, 334 staff functions, 265 staffing, 9, 55–56, 310–312 coordinator, 12 stakeholder social responsibility, 92–93 standard, 544 revising, 548 Stanford University, 337 Staples, 377 Starbucks Corp., 580 status quo trap, 164 stealing, 83 stereotyping, 311 St Jean, Karen, 582 stockholder social responsibility, 92 stock options, 89 plans, 417–418 risky, 418 stock ownership, 417–418 storming, 483–484 strategic human resource planning, 307–313, 312e strategic networking, 437 strategic planner, 11–12 strategic planning, 118 strategic skills, 472e strategy, 135–139 input gathering, 127–128 levels, 132, 133e nature, 124e types, 132 unique activities and, 124–125 streamlining, 625–627 stress, 639–648 behavioral symptoms, 641 busters, 651e causes, 645e consequences, 641–643 control and reduction methods, 649 defined, 640 emotional symptoms, 641 individual factors, 643–644 management techniques, 648–650 physiological symptoms, 641 questionnaire, 640e stressor, removing, 650 Student Media Group, 388 Stumpf, John G., 419 subculture, 288 subprime mortgage loans, 155 substandard performer, 595–596 Subway, 286 success, meaning, 485 summary discipline, 603 Sun Microsystems Inc., 85, 266 superordinate goal, 400 supplier relationships, 512 suppliers, 134 Supply Chain Leadership Collaboration, 102 Supreme Court, 320 surfer’s voice, 629 surveillance, of employees, 516 sustainability, 102, 125 Sutter Hill, 528 SWOT analysis, 126, 130–132 symptom management, 649–650 synergy, 26 systems perspective, 26 Taco Bell, 407 tact, 610 tactical planning, 118 talent management, 306, 307 Copyright 2010 Cengage Learning All Rights Reserved May not be copied, scanned, or duplicated, in whole or in part Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s) Editorial review has deemed that any suppressed content does not materially affect the overall learning experience Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it Index 683 model, 307–313 modes, organization, 308e planning, 312 T&E See travel and expense reporting tardiness, 586 Target, 40, 211 tasks characteristics, 227–228 concentration, 629–631 conflict, 494 creative and routine, 632 delegator, 12 force, temporary nature, 474 high-output, 631 identity, 227–228 interdependent, 479–480 sorting, 623–624 specialization, 264 variety, 227 team, 470–479 builder, 13 contributions, 491 goals, 489 leaders, member trust, 489–490 player, 13, 488–490 potential problems, 492–494 skills, 472e teamwork, 486, 510–511 building, 485–488 language, 486 organizing, 475 rewards, 486 technical competence, 357–358 technical expertise, 488–489 technical problem solver, 13–14 technical skill, 17 technological forecasting, 199 technology, appropriate, 455 telecommuting, 247 advantages, 248–249 disadvantages, 249–250 problems, 261 teleworkers, 251e managing, 251 temporary work, 250, 252 Ten Golden Rules, 305 tension, 175 TEOCO, 407 terminal management function, 541 territorial games, 460, 461 terrorist attacks, 50 thank-you notes, 459 Theory X, 23, 24 Theory Y, 23, 24 thought process skills, 472e 3M, 177 thrill seeking, 397–398 Tide, 262 time-based controls, 543e time log, 630e time-management principle, 635 time saving, 515–516 time-series analysis, 196 chart, 197e time wasters, 627–629 preventing and overcoming, 630e Timkin, 366 Title VII, 311 tobacco addiction, 587 to-do list, 624–625 top-level managers, 2–4 top-management teams, 476–477 tornado, 376 tough questions, 489 town hall meetings, 442 Toyota Corporation, 224, 563 trade agreements, 37–40 by geographic area,48 U.S in goods and services, 48e trade-offs, sustainable, 125 traditional intelligence, 161 training, 325–330, 412 offsite teamwork, 487 training programs sample list, 329e selecting, 328–330 traits, 331 transcendental meditation, 635 transformational leader, 370 transformations, 370–371 transnational corporation, 37 travel and expense reporting (T&E), 515–516 trends, automated prediction, 530 Trinchero Family Estates, 528 Trump, Donald, 364 trust, 372, 373 trustworthiness, 356–357, 377 leader, behaviors and attitudes, 359e turnover data, 540 Tweet, 572 Twitter, 28, 507, 521 two-factor theory, 398–399 two-way communication, 450 Tyco, 476 Tymco, 504–505 Type A and Type B individuals, 643 U.S Occupational and Health Agency (OSHA), 241 UAW See United Auto Workers uncivil workers, 609 unconscious biases, 81 underwater option, 418 unethical behavior goals and, 82 job dissatisfaction and, 81 unfreezing, 294 unique experience, 234 unit costs, measuring, 568e United Airlines, 125 United Auto Workers (UAW), 93, 337 United Parcel Service (UPS), 277, 567 United States Bureau of Labor Statistics, 337 United Technologies Corp., 560 unity of command, 21, 264 language as force for, 66–67 University of Michigan, 100, 373 unpredictability, 460 UPS See United Parcel Service upward communication, 441 urgency, sense of, 296 utilitarianism, 76 Copyright 2010 Cengage Learning All Rights Reserved May not be copied, scanned, or duplicated, in whole or in part Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s) Editorial review has deemed that any suppressed content does not materially affect the overall learning experience Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it 684 Index valence, 411 validity study, 320 values, 79–80, 288 Vanguard Group, 298 variable pay, 333 venture creation, 6–7 Verizon, 271 vertical task, 279 vertical thinking, 174 Victoria’s Secret, 511 videoconferencing, 447 violations, 83–87 violence, 49–50 threats of, 590 uprisings, 50 virtual office, 512–513 virtual teams, 477–479, 488 virtual work space, 477 virtue ethics, 78–79 virtuous circle, 107 visibility, increased, 525–527 vision, 126, 372 statements, 127 visionary perspective, 369 vitamins B6 and C, 243 shortages, 243 vocabulary, 452 voice mail, control of, 632 voice quality, 433 Vroom, Victor H., 410 Vuitton, Patrick-Louis, 225 waiting waste, 213 walking around management, 435–436, 436e Wall Street Journal, 136, 647 Wal-Mart, 40, 137 ethical issues, 94–96 supplier, 95–96 Warwick Business School, 437 Washington & Jefferson College, 181 Waste Management, 103 water problems, India, 74 Watson, Jr., Thomas, 154 web conferencing, 435 web page, password-protected, 515 web sites, 315 weekly planners, 625 “Well Done,” ways of saying, 409e Wells Fargo, 419 Wendy’s, 286 Wetmore, Don, 622 Wharton School of Business, 100 WHFM, 391 whistle-blowers, 98–99 white firefighters, 320 Whitman, Meg, 377 Wi-Fi, 199, 509 wiggle room, 551 wiki, 515 Winfrey, Oprah, 347 wireless environment, 509 Wireless Fidelity, 199 Woodruff, Robert, 154 work area, 623–624 work assignments, night-shift, 588 work conditions, 230 work environment, 590 worker resources, highperformance jobs and, 255–256 worker swaps, innovation and, 183 work ethic, 623 work-family conflict, 647–648 work groups effective, 479–483 influences, 590 mix and size, 480–481 support for, 482 work habits, 649 improving, 622–636 working hours, flexible, 245–247 work/life programs, 97, 98e work monitoring, 516 work motivation, 398 work overload, 644–645 work pace, 627 workplace ethical and socially responsible creation, 104–108 factors, 309 harassment, 591 teams, 471 work processes, effective, 527–529 work schedules, 244–254, 625 flexible hours, 245e modified, 244–254 workstation, ergonomically designed, 243e work streamlining, 528–529 work stress, 656–657 world markets, entry into, 52–54 World Trade Center, 200 World Trade Organization (WTO), 39–40 wrongful discharge, 613 Wrzesniewski, Amy, 239 WTO See World Trade Organization Wyche, Keith R., 375 Xerox, 298, 299, 526 Xora, 516 Yahoo Inc., 524 Yahoo!, 88, 265, 533 Yum Brands, 407 Zappos, 290 Zynga, 353 Copyright 2010 Cengage Learning All Rights Reserved May not be copied, scanned, or duplicated, in whole or in part Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s) Editorial review has deemed that any suppressed content does not materially affect the overall learning experience Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it Copyright 2010 Cengage Learning All Rights Reserved May not be copied, scanned, or duplicated, in whole or in part Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s) Editorial review has deemed that any suppressed content does not materially affect the overall learning experience Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it Copyright 2010 Cengage Learning All Rights Reserved May not be copied, scanned, or duplicated, in whole or in part Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s) Editorial review has deemed that any suppressed content does not materially affect the overall learning experience Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it Copyright 2010 Cengage Learning All Rights Reserved May not be copied, scanned, or duplicated, in whole or in part Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s) Editorial review has deemed that any suppressed content does not materially affect the overall learning experience Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it Copyright 2010 Cengage Learning All Rights Reserved May not be copied, scanned, or duplicated, in whole or in part Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s) Editorial review has deemed that any suppressed content does not materially affect the overall learning experience Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it Copyright 2010 Cengage Learning All Rights Reserved May not be copied, scanned, or duplicated, in whole or in part Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s) Editorial review has deemed that any suppressed content does not materially affect the overall learning experience Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it Copyright 2010 Cengage Learning All Rights Reserved May not be copied, scanned, or duplicated, in whole or in part Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s) Editorial review has deemed that any suppressed content does not materially affect the overall learning experience Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it Copyright 2010 Cengage Learning All Rights Reserved May not be copied, scanned, or duplicated, in whole or in part Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s) Editorial review has deemed that any suppressed content does not materially affect the overall learning experience Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it Copyright 2010 Cengage Learning All Rights Reserved May not be copied, scanned, or duplicated, in whole or in part Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s) Editorial review has deemed that any suppressed content does not materially affect the overall learning experience Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it

Ngày đăng: 25/04/2019, 01:09

Từ khóa liên quan

Mục lục

  • Cover Page

  • LETTER TO INSTRUCTORS

    • Essentials of Management, 9e

  • Half-Title Page

  • Title Page

  • Copyright Page

  • Preface

    • ASSUMPTIONS UNDERLYING THE BOOK

    • FRAMEWORK OF THE BOOK

    • PEDAGOGICAL FEATURES

    • NEW TO THE NINTH EDITION

      • New Topics Added to the Text

      • New Skill-Building Exercises

      • New Management Now: Online Skill-Building Exercises

      • Self-Quizzes

      • Brand-New Action Inserts

      • New End-of-Chapter Cases

    • INSTRUCTIONAL RESOURCES

    • A NOTE TO THE STUDENT

    • ACKNOWLEDGMENTS

  • About the Author

  • Brief Contents

  • Contents

  • PART 1: Introduction to Management

    • Chapter 1: The Manager’s Job

      • Who Is a Manager?

      • Types of Managers

      • The Process of Management

      • The Four Managerial Functions

      • The Seventeen Managerial Roles

      • Five Key Managerial Skills

      • Development of Managerial Skills

      • The Evolution of Management Thought

    • Chapter 2: International Management and Cultural Diversity

      • International Management

      • Challenges Facing the Global Managerial Worker

      • Methods of Entry into World Markets

      • Success Factors in the Global Marketplace

      • The Scope, Competitive Advantage, and Potential Problems of Managing Diversity

      • Organizational Practices to Encourage Diversity

    • Chapter 3: Ethics and Corporate Social Responsibility

      • Business Ethics

      • Corporate Social Responsibility

      • Environmental Protection

      • Creating an Ethical and Socially Responsible Workplace

  • PART 2: Planning

    • Chapter 4: Essentials of Planning

      • A General Framework for Planning

      • The Nature of Business Strategy

      • The Development of Business Strategy

      • Operating Plans, Policies, Procedures, and Rules

      • Management by Objectives: A System of Planning and Review

    • Chapter 5: Problem Solving and Decision Making

      • Nonprogrammed versus Programmed Decisions

      • Steps in Problem Solving and Decision Making

      • Bounded Rationality and Influences on Decision Making

      • Group Problem Solving and Decision Making

      • Creativity and Innovation in Managerial Work

    • Chapter 6: Quantitative Techniques for Planning and Decision Making

      • Data-Based Decision Making

      • Forecasting Methods

      • Gantt Charts and Milestone Charts

      • Program Evaluation and Review Technique

      • Break-Even Analysis

      • Decision Trees

      • Inventory Control Techniques

      • Pareto Diagrams for Problem Identification

  • PART 3: Organizing

    • Chapter 7: Job Design and Work Schedules

      • Four Major Dimensions of Job Design Plus Job Specialization and Job Description

      • Job Enrichment and the Job Characteristics Model

      • Job Involvement, Enlargement, and Rotation

      • Job Crafting and Job Design

      • Ergonomics and Job Design

      • Modified Work Schedules and Job Design

      • Job Design and High-Performance Work Systems

    • Chapter 8: Organization Structure, Culture, and Change

      • Bureaucracy as an Organization Structure

      • Departmentalization

      • Modifications of the Bureaucratic Organization

      • Delegation, Empowerment, and Decentralization

      • Organizational Culture

      • Managing Change

    • Chapter 9: Human Resource and Talent Management

      • Human Resource Management and Business Strategy

      • The Talent Management Model and Strategic Human Resource Planning

      • Recruitment

      • Selection

      • Orientation, Training, and Development

      • Performance Evaluation (or Appraisal)

      • Compensation

      • The Role of Labor Unions in Human Resource Management

  • PART 4: Leading

    • Chapter 10: Leadership

      • The Link between Leadership and Management

      • The Leadership use of Power and Authority

      • Characteristics, Traits, and Behaviors of Effective Leaders

      • Leadership Styles

      • Transformational and Charismatic Leadership

      • The Leader as a Mentor and Coach

      • Leadership during Adversity and Crisis

      • Leadership Skills

    • Chapter 11: Motivation

      • The Relationship between Motivation, Performance, and Engagement

      • Motivation through Need Satisfaction

      • Motivation through Goal Setting

      • Positive Reinforcement and Recognition Programs

      • Expectancy Theory of Motivation

      • Motivation through Financial Incentives

    • Chapter 12: Communication

      • The Communication Process

      • Nonverbal Communication in Organizations

      • Organizational Channels and Directions of Communication

      • Barriers to Communication

      • Overcoming Barriers to Communication

      • How to Conduct an Effective Meeting

      • Organizational Politics and Interpersonal Communication

    • Chapter 13: Teams, Groups, and Teamwork

      • Types of Teams and Groups

      • Characteristics of Effective Work Groups

      • Stages of Group Development

      • Managerial Actions for Building Teamwork

      • Being an Effective Team Player

      • Potential Contributions and Problems of Teams and Groups

      • Resolving Conflict within Teams and Groups

  • PART 5: Controlling

    • Chapter 14: Information Technology and e-Commerce

      • Information Technology and the Manager’s Job

      • The Positive and Negative Consequences of Information Technology

      • The Impact of the Internet on Customers and Other External Relationships

      • The Effects of the Internet on Internal Operations

      • Success Factors in E-Commerce

    • Chapter 15: Essentials of Control

      • Controlling and the Other Management Functions

      • Types and Strategies of Control

      • Steps in the Control Process

      • Nonbudgetary Control Techniques

      • Budgets and Budgetary Control Techniques

      • Managing Cash Flow and Cost Cutting

      • Nontraditional Measures of Financial Performance

      • Information Systems and Control

      • Characteristics of Effective Controls

    • Chapter 16: Managing Ineffective Performers

      • Factors Contributing to Ineffective Performance

      • The Control Model for Managing Ineffective Performers

      • Coaching and Constructive Criticism

      • Employee Discipline

      • Dealing with Difficult People, Including Cynics

      • Termination

  • PART 6: Managing for Personal Effectiveness

    • Chapter 17: Enhancing Personal Productivity and Managing Stress

      • Improving Your Work Habits and Time Management

      • Understanding and Reducing Procrastination

      • The Nature of Stress and Burnout

      • Stress-Management Techniques

  • Glossary

    • A

    • B

    • C

    • D

    • E

    • F

    • G

    • H

    • I

    • J

    • K

    • L

    • M

    • N

    • O

    • P

    • Q

    • R

    • S

    • T

    • U

    • V

    • W

  • Index

Tài liệu cùng người dùng

Tài liệu liên quan