GIAO TIẾP THƯƠNG MẠI 2

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PROBLEMS SOLVING: PRACTICAL SITUATIONS IN THE OFFICE.Part 1: Office workplace problems and How to solve problems?Part 2: Practical situations.PROBLEMS SOLVING: PRACTICAL SITUATIONS IN THE OFFICE.Part 1: Office workplace problems and How to solve problems?Part 2: Practical situations. VAN HIEN UNIVERSITY FACULTY OF FORERIGN LANGUAGES SUBJECT: BUSINESS COMMUNICATION TOPIC 6: PROBLEMS SOLVING: PRACTICAL SITUATIONS IN THE OFFICE GROUP: LECTURER: TRAN CONG NGUYEN Problems Solving Members: Conten t: Part 1: Office workplace problems and How to solve problems? Part 2: Practical situations Part 1: Office workplace problems and How to solve problems? Angry customers Part 1: Office workplace problems and How to solve problems? L: Listen A: Apologize B: Believe How to deal with angry customers ? S: Satisfy T: Thanks Part 1: Office workplace problems and How to solve problems? Stress in the office Part 1: Office workplace problems and How to solve problems? Establish boundaries Learn how to relax Creating Healthy Habits How to deal with stress in the office ? Get some support Stay away from conflict Part 1: Office workplace problems and How to solve problems? When your boss doesn’t understand you Part 1: Office workplace problems and How to solve problems? How to deal with your boss who doesn’t understand you? Part 1: Office workplace problems and How to solve problems? Try to: • Approach them in a casual way, and let your sense of humor show • Put details and facts in writing for them to refer back to after a verbal conversations • Expect them to be a little too optimistic about ideas, as well as their own abilities and the abilities of those around them • Find more about kind of personality to have appropriate approach Part 1: Office workplace problems and How to solve problems? Avoid: • Talking down to them or be curt • Trying to confine the conversation or stifle their freedom to express ideas and emotions • Expecting them dive deep into the details with you Part 2: Practical situations Situation 1: Fire Office Part 2: Practical situations Solution: • Mounting fire alarm in every stores of the company • Call the fire service Part 2: Practical situations Situation 2: Your employees getting bored with the office layout Part 2: Practical situations Solution: • Changing the layout in the office helps employees have morale to work better • Organize a company trip to relax and boost relationships among employees References: https://www.mindtools.com/pages/article/unhappy-customers.htm https://www.apa.org/helpcenter/work-stress.aspx https://techblog.nz/1022-My-Boss-Doesnt-Understand-Me ... you Part 2: Practical situations Situation 1: Fire Office Part 2: Practical situations Solution: • Mounting fire alarm in every stores of the company • Call the fire service Part 2: Practical... company • Call the fire service Part 2: Practical situations Situation 2: Your employees getting bored with the office layout Part 2: Practical situations Solution: • Changing the layout in the office... https://www.mindtools.com/pages/article/unhappy-customers.htm https://www.apa.org/helpcenter/work-stress.aspx https://techblog.nz/1 022 -My-Boss-Doesnt-Understand-Me
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