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Trọn bộ câu hỏi trắc nghiệm môn HÀNH VI TỔ CHỨC bao gồm câu hỏi trắc nghiệm thông thường và trắc nghiệm đúng sai (True or False). Chapter 8: Communicating in Organizational Settings. After reading this chapter, you should be able to: Explain the importance of communication and diagram the communication process. Identify four common communication barriers. Describe problems with communicating through electronic mail. Discuss how the law of telecosm will affect organizational communication. Explain how nonverbal communication relates to emotional labour and emotional contagion. Identify two conditions requiring a channel with high media richness. Summarize four communication strategies in organizational hierarchies. Discuss the degree to which men and women communicate differently. Outline the key elements of active listening. Summarize the key features of persuasive communication.
Chapter 8: Communicating in Organizational Settings 8-1 Electronic mail tends to: a reduce the likelihood of information overload b reduce the risk of sending emotionally charged messages to other people c increase the likelihood that the receiver will correctly interpret the emotional meaning of the sender's message d transmit messages faster than traditional written media e all of the above The question was not answered The correct answer is "d" (Coaching responses are only available for answered questions) 8-2 The psychological, social, and structural barriers that distort and obscure the sender's intended message is called a medium b encoding c MBWA d noise e decoding The question was not answered The correct answer is "d" (Coaching responses are only available for answered questions) 8-3 When Microsoft employees use Microspeak to communicate their ideas, they are mainly relying on: a Jargon b Ambiguity c Emotions d information overload e Filtering The question was not answered The correct answer is "a" (Coaching responses are only available for answered questions) 8-4 Reading summaries of large reports rather than the entire document: a Increases information processing capacity b increases information load c reduces information processing capacity d reduces information load e does both 'a' and 'd' The question was not answered The correct answer is "d" (Coaching responses are only available for answered questions) 8-5 A job's information load can be reduced by: a learning to read faster b buffering c scanning documents more efficiently d adding information to the job e time management The question was not answered The correct answer is "b" (Coaching responses are only available for answered questions) 8-6 Sending an emotionally charged electronic mail message is referred to: a emotional contagion b flaming c jargon d emoticons e spamming The question was not answered The correct answer is "b" (Coaching responses are only available for answered questions) 8-7 Which of these is(are) considered problem(s) with e-mail? a E-mail contributes to information overload b E-mail lacks the warmth of human interaction c It is difficult to interpret the emotional meaning behind e-mail messages d E-mail seems to reduce our politeness and respect for others e All of these The question was not answered The correct answer is "e" (Coaching responses are only available for answered questions) 8-8 Which of these suggest that as the web of computer networks expands, distance will shrink and eventually become irrelevant? a Media richness b Emotional contagion c The inoculation effect d The law of telecosm e MBWA The question was not answered The correct answer is "d" (Coaching responses are only available for answered questions) 8-9 The automatic and subconscious tendency to mimic and synchronize our nonverbal behaviours with other people is called: a emotional dissonance b the inoculation effect c emotional contagion d empathy e emotional labour The question was not answered The correct answer is "c" (Coaching responses are only available for answered questions) 8-10 Which of these is the richest communication medium? a Video conference b Face-to-face c E-mail d Telephone e Newsletters The question was not answered The correct answer is "b" (Coaching responses are only available for answered questions) 8-11 Which of these communication channels is the "leanest" in the hierarchy of media richness? a Telephone b E-mail c Face-to-face d Financial statements e Video conference The question was not answered The correct answer is "d" (Coaching responses are only available for answered questions) 8-12 A workspace where desks and offices are shared rather than assigned to specific people is called: a MBWA b Hotelling c A grapevine d Filtering e The law of telecosm The question was not answered The correct answer is "b" (Coaching responses are only available for answered questions) 8-13 The grapevine typically transmits information through: a Newsletters b the cluster chain pattern c Video conferencing d Emotional contagion e Buffering The question was not answered The correct answer is "b" (Coaching responses are only available for answered questions) 8-14 To preserve a sense of harmony, people in the Japanese place much value in: a Written communication b Verbal communication c Silence d Deceit e MBWA The question was not answered The correct answer is "c" (Coaching responses are only available for answered questions) 8-15 Sensing, evaluating, and responding represent: a The three main components of listening b The main sources of filtering in organizational hierarchies c The three ways that people engage in emotional contagion d The main ways that men and women differ in their communication styles e The three stages of flaming The question was not answered The correct answer is "a" (Coaching responses are only available for answered questions) 8-16 Which of these is a persuasive communication strategy of warning listeners that others will try to influence them in the future and that they should be wary about the opponents' arguments? a MBWA b Emotional contagion c Flaming d Inoculation effect e Active listening The question was not answered The correct answer is "d" (Coaching responses are only available for answered questions) TRUE or FALSE 8-1 In the communication process model, decoding the message refers to selecting the appropriate medium and sending your ideas through that medium True / False The question was not answered The correct answer is "False" (Coaching responses are only available for answered questions) 8-2 Filtering is most common where the organization rewards employees who communicate mainly positive information and among employees with strong career mobility aspirations True / False The question was not answered The correct answer is "True" (Coaching responses are only available for answered questions) 8-3 One of the golden rules of effective communication is to avoid jargon at all costs True / False The question was not answered The correct answer is "False" (Coaching responses are only available for answered questions) 8-4 Information overload occurs the job's information load is less than the person's information processing capacity True / False The question was not answered The correct answer is "False" (Coaching responses are only available for answered questions) 8-5 E-mail tends to reduce our politeness and respect for others True / False The question was not answered The correct answer is "True" (Coaching responses are only available for answered questions) 8-6 Flaming occurs when we use a communication medium offering more media richness than is required for the situation True / False The question was not answered The correct answer is "False" (Coaching responses are only available for answered questions) 8-7 In terms of media richness, newsletters have the highest data carrying capacity True / False The question was not answered The correct answer is "False" (Coaching responses are only available for answered questions) 8-8 Hotelling occurs when employees are temporarily assigned a desk or cubicle rather than a permanent space when they visit the office True / False The question was not answered The correct answer is "True" (Coaching responses are only available for answered questions) 8-9 One problem with MBWA is it takes away the opportunity for executives to explain corporate decisions at a more personal level True / False The question was not answered The correct answer is "False" (Coaching responses are only available for answered questions) 8-10 The grapevine is more active where employees have similar backgrounds and are able to communicate easily with each other True / False The question was not answered The correct answer is "True" (Coaching responses are only available for answered questions) 8-11 Language is the most obvious cross-cultural barrier True / False The question was not answered The correct answer is "True" (Coaching responses are only available for answered questions) 8-12 When having a conversation with someone from Japan, you are expected to show enthusiasm by starting to talk while the other person is still speaking True / False The question was not answered The correct answer is "False" (Coaching responses are only available for answered questions) 8-13 The three components of listening are sensing, evaluating, and responding True / False The question was not answered The correct answer is "True" (Coaching responses are only available for answered questions) ... are only available for answered questions) 8- 13 The grapevine typically transmits information through: a Newsletters b the cluster chain pattern c Video conferencing d Emotional contagion e Buffering... only available for answered questions) 8- 8 Hotelling occurs when employees are temporarily assigned a desk or cubicle rather than a permanent space when they visit the office True / False The question... "c" (Coaching responses are only available for answered questions) 8- 10 Which of these is the richest communication medium? a Video conference b Face-to-face c E-mail d Telephone e Newsletters