THỰC TRẠNG ỨNG DỤNG CNTT VÀ THƯƠNG MẠI ĐIỆN TỬ TẠI CÔNG TY CỔ PHẦN BAO BÌ TIỀN PHONG INTRODUCTION The world is entering a new exciting development phase and challenge, in which the important roles of the scientific revolution is needed, especially information technology revolution It has been penetrated, deeply impacted, directly concerned to all aspects and areas of human - being‘s economic - social life Applying information technology achievements in economic fields helps us to capture the information in time, accurately, completely detailed which contributes to improve business efficiencies, as well as to promote economic expansions and developments Therefore, during managements of state agencies, Government business organization, and enterprises should exploit the roles of information technology achievements It also helps business organizations to meet customer commands, and improve production capacities allowing enterprises capacities of competitions with the domestic or foreign markets 1 Organization, Introduction Name: TIEN PHONG PACKING JOINT-STOCK COMPANY Trade mark: TIFOPACK Tien Phong Packaging Joint Stock Company was established since 1993, formerly VINAPC joint venture between Tien Phong Plastic Company with 51% of total shares and Sumitomo Corporation of Japan with 40% of total shares and TEGO from Malaysia with 9% of total shares In 2000, Tien Phong Plastic Company acquired shareholding of partners and renamed Young Pioneer Plastic Company (or Tien Phong Plastic Company) In 2004, after its equitization, the company named Tien Phong Packaging, JSC with capital: 10.000.000.000 VND Its authorities: production, sales, import and export of plastic packaging, assorted paper and other industries that are not prohibited by Vietnam law systems 2 Tien Phong Packing JSC, Authorities and Responsibilities: - Manufacturing of packaging products under contracts and orders with domestic market; - Export packaging products; 1 - Import plastic, Kraft paper and plastic machinery industry - Other business sectors which are not prohibited by Vietnam law systems 3 Organizational Structure TienPhong Packing, JSC structure General Director ISO 9001 QMR ISO 9001 Manager Board of control Technical & Quality Dept Sales Dept Admis – Finance Dept Manufacturing Plants Structure of production and management of the Tienphong Packing JSC, including: I/ General Director: General Director of the company is the legal representative of the company and responsible to the Board of Chairman on the implementation of rights and duties assigned daily and directly in Organization G Directors appointed by Board of Chairman II/ Functional Depts: 2 To assist the Company’s managers of regulations and coordination in the field of implementation of tasks of production or business, company G directors decide the organizational structure with positions and internal management mechanism, including: 1 – Administrative & Finance Dept 2 - Sales Dept 3 - Technical and Quality Dept 4 – Manufacturing plants 2 Pacts of IT applications, information system development and E-Commerce in the company 2.1 Pacts of IT applications, information system development Currently, the company has fully equipped desktops or notebooks for all office employees of the whole company, but not as high speed quality The whole company employees are using LAN intranet All company staffs or officers, when recruited to work are required to have a minimum level of computer proficiency with using office computer certification, good internet skills, English skill proficiency level upwards depending on the place to work Some applications of information technology, information systems as typical: - Use office IT system: The application Office Windows: Word, Excel, Power point; E -mail, digital documents for business, management, storage service, etc - Using information technology to process customer transactions - Data searching (internet): partners, customers, competitors, fairs, exhibitions, journals, reference information, research materials, expertise, etc - Intranet shared hardware, data, etc - Finance: statistics, reported datas The company finanacial IT application is now using business accounting available updated software - There's also the ruled application of Government Offices, such as: Tax authorities, Customs, State Administrative Offices, etc 2.2 Pacts of IT applications, E – Commerce  The company just posted a new promotional company’s information on the portal, advertising and electronic communications;  No HR promoted in charge of Information Technology Manager; 3  Currently, need to build a website to promote the company's image, build human resource management; applying softwares of financial - accounting, inventory management, logistics, customer, supplier, etc 3 Using marketing analyzing tool SOWT to calculate the developing status of IT applications, Information System, E - Commerce In order to develop a strategic information technology, information systems, ECommerce, the company has analyzed the strengths, weaknesses, threats and opportunities from which to build an appropriate strategy to application of information technology in managements and business operations SWOT Matrix O-oppotunities Threats -Information was broadcast widely on the internet Market demands for payments of products and services through the network are growing - Take the tough competitions from domestic rivals Government applications - Ask about prices and quality customer services are increasing support Strengths S-O - There are computer systems fairly uniformed Promoting Strengths to develop and use up Oppotunities S-T Use up Strengths to opponent’s competitions overcome - Company leaders enthusiastically encourage promoting IT working invironment - Gaining experienced staffs, high leveled skills Weakenes - Not all potential uses of the internet in finding customers, promote products to customers is limited - No person in charge of administrative of information technology systems in enterprises - The system of production lines remained backward 80s, low yields much handmade, high power W-O Control W to raise O W-T Minimum W opponents to compete 4 with consumption - Both Human Resources and Accounting sharing a same IT space 4 Comparing with 3 opponents who same industrial operations Identification opponents: 1 Haiphong Vicem Packing Company 2 HAIPAC, PP packing company These companies have the advantage of doing business with long experience (HAIPAC 1993 HCPC - 2004) Both companies are promoting online information HAIPAC: http://www.haipacpp.com HCPC: http://www.hcpc.vn/ ; http://haiphong.vietnamnay.com ; https://www.vndirect.com.vn Website of HCPC's still not working HAIPAC not professional nature announcement of company information, market intelligence, business achievements appear to be out of date 5 Analysis of other enterprise’s experiences (both domestic and foreign one) Currently, the demand of information technology applications in business operations, market analysis, monitoring customer demands are concerning necessary aspects - In recent years the objectively developing situation of the global economic crisis, especially from the U.S and Eurozone that worsely affected to output of company's exporting figures Some parts of manufacturing plans must be deactivated from 10-15 days in the month, leading to increased production costs, reduced business efficiency - Due to the recession affecting the world economy, Vietnam was increasingly difficult status For example: Real Estate market is freezed, suspended to cement industry and construction materials Sales and manufacturing sharply increased that damaged directly to packing manufacturing, accounts down for 70% of production - On the other hand due to policies to control inflation, cut off loans as well as tightening credit led to bank loan high interest rates; very difficult accessable capitals, huge inventory, resulting in higher production costs, enterprises exported to the stuck, etc 5 - From the above factors, the facts that the employee's income reduced that greatly affected to working motivation They are not enough to show their working spirit led to depressed lazy working, contribution and creation, even many who are not willing to work hard and find the direction Moreover, their highly qualified staffs have left organization - Subjectively characterized by technology, manufacturing processes create long, low processing manufacturing products, in additional, its raw material costs accounted for 85% of production costs while the outcome price is low, therefore, the mechanism of paying bonus higher to be suitable with market competition (Supply> Demand) - As the out of date of 80's decade, with handmade working skills, high power consumption and low productivities Therefore, the company's emplyees are mostly unskilled popular staffs and their working motivation is mostly to reach a steady income volume but company’s conditions Therefore, company does not attract, encourage good managers, skilled workers and be able to keep them long-time working - Costs of E – commerce is high, but most customers do not use their knowledge and expertise Besides, the company is experiencing financial difficulties 6 Experiencing IT applications into manufacturing Currently the company has been researching their suitable solutions to boost business targets, customer developing network, improving services, customer caring promotions through building its Human resource management system, customer management, supplier and financial - accounting management and upgrade production lines Product diversification depends majorly on customers The organizational structure, staffing norms of labor, labor arrangements appropriate to create enough jobs for employees to raise income for employees Gradually replacing equipments, advanced technology, creating high productivities, good quality products, low fuel consumption, low power consumption, reduced workers to facilitate cost reduction, increase competitiveness competitive products Creat new jobs and attracted working environment to be stable to attract and retain qualified employees, retraining older workers could adapt new technology contemporary 7 Strategies for IT applications & E - Commerce 6 Promoting from various sources to implement IT applications in agency activities effectively, it is needed Wide application of information technology in all fields, exploiting information effectively, develop their full potential and advantages for commercial development in order to improve the competitiveness of enterprises, well done promo work marketing, referrals and search the market for goods and products in the trend of international economic integration Development E-commerce application associated with the application and development of technical infrastructure in information technology, production lines Upgrading computer systems business, striving to end 2014, it is strategies Newly build computer network systems companies for standard parts uniformly Training staff in the fields of management and use of the system, it is improvement needed as well 2020 strategy finished applying information technology systems for electronic commerce and also served as production manager 8 Deploying and Targeted points 1 Overviewed targets  Gradually widespread application of IT in the agency's activities to improve capacity, performance, management, fast, convenient and economical, more efficient  Investment in ICT infrastructure in sync, and put to use the operating management software, electronic mail systems, CRM, operating capacity management 2 General targets  Upgrading the computer system of authority, striving to build a new 2014 network computer parts company uniform standards  Recruitment of qualified staff and knowledge of information technology and ecommerce  Training and e-commerce for team leaders to raise awareness of the role and position in the IT service business, economic development, leadership training information capacity, capacity management system IT systems 7  Open the advanced training for qualified IT personnel in the State Administration Contents of Training: Advanced knowledge and skills in network administration, database administration, development and management information systems majors, using specialized software, Internet operators, using over the network operator  Investment in human resource management systems, financial - accounting, using CRM to enhance customer competitiveness  Investing in technology, production lines serve to diversify products and services, maximizing benefits, build competitive advantage, differentiation 3 Deploying steps On the basis of the company's strategy was put in place, through reference and consultation planned actions, deployment time, number of employees and the efficiency is expected as follows: The cost of buying software: $ 50,000 (Equivalent to 1.05 billion dong) System hardware cost: $ 40,000 (Equivalent to 840 million dong) Implementation time is estimated at 15 months, including 12 months of software development and system integration, testing 03 months The number of employees expected: 30 System maintenance costs will average $ 2,000 / year (Equivalent to 42 million s VND) The cost of buying software and hardware initially depreciated steadily over 6 years Equivalent to 322 millions VND / year Its structure module, following: 1.Human Resource Management 2.Customer Relationship Management 3.Purchasing Manager 4.Production Manager 5.Sales Manager 6.Accounting and financial management 7.Materials management 8 8.Project Management 9.Website: http://tifopack.vn 8.2 Detailed Revenue, Annual Income, following: With current capacity, the sales of the company reached a maximum of 80 billions VND / year and profits are: 5 billions VND / year According to the plans of the company from 2013 to 2015 the construction of the new plant area of 1.5 ha, 3 times developed than its current size It is expected investment in completely new equipment with modern advanced technology With an investment of 40 billions VND projected revenue in 2016 was 130 billion in 2020 sales reached 250 billion VND / year In order to diversify products and expand export markets So putting IT applications and E Commerce in all areas of activity of the company is necessary To improve management capacity, production efficiency, business development and expansion in foreign markets to maximize profits, increase competitiveness, reduce its HR Conclusions Executive information systems business consists of three large array of information to meet the information needs of the corporate executive management: information about the business, the production of information and information about the situation finance Handling of information between the source of this information allows business managers can intervene quickly and accurately to make business processes and financial flows of the unit as well as members of the whole company Besides system information system also provides e-mail system to meet the internal decision making of managers as well as the need to exchange information among employees Over the course management information system I realize this subject is really necessary for those who are working in the organization, for both personal and corporate leadership Management information systems help me see the shortcomings in the system of corporate management Besides, organization also recognizes the importance to develop appropriate organizational structure for the company's leadership role in shaping the information technology companies I m thankful to precieve knowledge from Doctor Thoan that indicates difficulties of our organization and I hope to promote its better in our next developing processing 9 After this useful subject, I hope to apply my knowledge into my working and improve my carrier to upagrade the weakness and stbalely develop our organization as well REFERENCES 1 System slices 2 TIFOPACK documents at Administrative storages 10 ... costs, reduced business efficiency - Due to the recession affecting the world economy, Vietnam was increasingly difficult status For example: Real Estate market is freezed, suspended to cement industry... managers, skilled workers and be able to keep them long-time working - Costs of E – commerce is high, but most customers not use their knowledge and expertise Besides, the company is experiencing... technology in all fields, exploiting information effectively, develop their full potential and advantages for commercial development in order to improve the competitiveness of enterprises, well