James A O’Brien I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition Chapter Foundations of Information Systems’ in Business Irwin/McGraw-Hill Copyright © 2001, The McGraw-Hill Companies, Inc All rights res James A O’Brien I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition An IS Framework for Business Professionals Irwin/McGraw-Hill Copyright © 2001, The McGraw-Hill Companies, Inc All rights res James A O’Brien I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition What is a System? Environment Feedback Signals Feedback Signals Control Signals Control by Management Control Signals Input of Raw Materials Manufacturing Process Output of Finished Products System Boundary Irwin/McGraw-Hill Other Systems Copyright © 2001, The McGraw-Hill Companies, Inc All rights res James A O’Brien I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition What is an Information System? Control Controlof ofSystem SystemPerformance Performance Input Inputof of Data Data Resources Resources Irwin/McGraw-Hill Processing Processing Data Data Output Outputof of Information Information Products Products Storage Storageof ofData DataResources Resources Copyright © 2001, The McGraw-Hill Companies, Inc All rights res James A O’Brien I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition Components Components of of an an Information Information System System Irwin/McGraw-Hill Copyright © 2001, The McGraw-Hill Companies, Inc All rights res James A O’Brien I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition Data versus Information Monthly Sales Report for West Region nn a 10 rles M s a e h o C h 12 t S s M We 54 T 791 Irwin/McGraw-Hill Sales Rep: Charles Mann Emp No 79154 Item Qty Sold Price TM Shoes 1200 $100 Copyright © 2001, The McGraw-Hill Companies, Inc All rights res James A O’Brien I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition Attributes of Information Quality Irwin/McGraw-Hill Copyright © 2001, The McGraw-Hill Companies, Inc All rights res James A O’Brien I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition Major Roles of Information Systems Irwin/McGraw-Hill Support of Strategic Advantage Support of Managerial Decision Making Support of Business Operations Copyright © 2001, The McGraw-Hill Companies, Inc All rights res James A O’Brien I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition History of the role of Information Systems 1950-1960 1960-1970 Data Processing Management Reporting Electronic Data Processing - TPS Management Information Systems Irwin/McGraw-Hill 1970-1980 Decision Support Decision Support Systems - Ad hoc Reports 1980-1990 1990-2000 Strategic & End User Electronic Commerce End User Computing Exec Info Sys Expert Systems SIS Electronic Business & Commerce -Internetworked E-Business & Commerce Copyright © 2001, The McGraw-Hill Companies, Inc All rights res James A O’Brien The Internetworked -Business The Internet Suppliers and Other Business Partners Company Boundary Procurement, Distribution, and Logistics Extranets I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition Engineering & Research Manufacturing and Production Accounting, Finance, and Management Intranets Advertising Sales Customer Service Extranets Irwin/McGraw-Hill Consumer and Business Customers Copyright © 2001, The McGraw-Hill Companies, Inc All rights res James A O’Brien 1 I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition Types of Information Systems Information Systems Operations Management Support Support Systems Systems Transaction Process Enterprise Management Decision Executive Processing Control Collaboration Information Support Information Systems Systems Systems Systems Systems Systems Irwin/McGraw-Hill Copyright © 2001, The McGraw-Hill Companies, Inc All rights res James A O’Brien I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition Other Categories of Information Systems Expert ExpertSystems Systems Knowledge Knowledge Management ManagementSystems Systems Irwin/McGraw-Hill Functional FunctionalBusiness BusinessSystems Systems Strategic Strategic Information Information Systems Systems Cross-Functional Cross-FunctionalInformation Information Systems Systems Copyright © 2001, The McGraw-Hill Companies, Inc All rights res James A O’Brien I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition The Information Systems Development Process Irwin/McGraw-Hill Copyright © 2001, The McGraw-Hill Companies, Inc All rights res James A O’Brien I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition Management Challenges of the E-Business Enterprise •Business Strategies •Business Processes •Business Needs •IS Human Resources •IS Development •Customer Relationships •Business Partners •Suppliers •Business Customers •IT Infrastructure •IS Performance •Organization Structure •and Culture •User Acceptance Irwin/McGraw-Hill Ethical Considerations Potential Risks? Potential Laws? Possible Responses? Copyright © 2001, The McGraw-Hill Companies, Inc All rights res ... Resources Irwin/McGraw-Hill Processing Processing Data Data Output Outputof of Information Information Products Products Storage Storageof ofData DataResources Resources Copyright © 2001, The McGraw-Hill... FunctionalBusiness BusinessSystems Systems Strategic Strategic Information Information Systems Systems Cross-Functional Cross-FunctionalInformation Information Systems Systems Copyright © 2001, The McGraw-Hill... t e m s Tenth Edition History of the role of Information Systems 1950-1960 1960-1970 Data Processing Management Reporting Electronic Data Processing - TPS Management Information Systems Irwin/McGraw-Hill