PLAN FOR ICT APPLICATIONS TO IMPROVE THE PERFORMANCE OF FOREX TRADING ROOM CONTENT: INTRODUCE ABOUT AGRIBANK TRUNG YEN ANALYSIS SITUATION OF APPLICATION INFORMATION TECHNOLOGY DEPARTMENT AT FOREX TRADING AGRIBANK TRUNG YEN EVALUATION, COMPARISON OF COMPETITORS: SWOT matrix analysis ANALYSIS OF EXPERIENCES: SOLUTIONS FOR APPLICATIONS OF IT ACTION PLAN APPLICATION IT: ROOM - INTRODUCTION Now, In the globalization strategy of the country, all organizations must be interested in bringing information technology into their companies Even seemingly offices that use a little technology such as education, but now they have brought technology to the operating activities of the industry as well as convenient for parents But particularly the financial sector, the Bank Information Technology is indispensable if you want to survive and integrate into the international The application of information technology is applied to each system, each branch and each department in the bank This article is pleased to introduce the application of information technology in Agribank Vietnam system and specific Forex trading part at Branch Bank for Agriculture and Rural Development Trung Yen (Agribank Trung Yen) INTRODUCE ABOUT AGRIBANK TRUNG YEN Name of Bank: VIETNAM BANK FOR AGRICULTURE AND RURAL DEVELOPMENT - TRUNG YEN BRANCH Address: Tầng 1, tòa nhà 17T4 Hồng Đạo Thúy, Thanh Xuân, Hà Nội Email: Info@agribanktrungyen.com.vn Phone number: 04.62818223 – Fax: 04.62818214 Founded in 2008, Branch Bank for Agriculture and Rural Development from a young unit has become a growing bank in the system Agribank and significant market share in the area of Hanoi with than 1,000 business customers and in addition serve individual customers and organizations Although a newly established branch and lend oneself to much of the competition with other banks in the area but Trung Yen branch has gradually branch construction and development going on in the renovation to mingle with the boom of modern electronic systems - security - reliability effectively with international standards in the process of international integration and globalization of the country Over the 6-year maturity, branch has a network with points trading and providing products of modern banking, quick with competitive of interest rates and charge services, utilities have to meet requirements of all customers, expand business, increase cooperation between credit institutions and other organizations, gradually improving and maintaining prestige of the brand as well as branches in the domestic market and internationally The Incorporate Model at Agibank Trung Yen GIÁM ĐỐC Internal Control Deputy Director Credit Depart ment Deputy Director Forex Tradin g Room Room Servic e and Market ing Deputy Director Comp uting Divisi on Acco untin g Depar tment Tradi ng Office Gener al Plan Divisi on Adm inistr ative Staff From the network model shows that Forex trading room is a very important part of Agribank Trung Yen With a staff of agile and energetic, this room had contributed a big part in helping branch have become the most efficient operations in Vietnam Agribank system ANALYSIS SITUATION OF APPLICATION INFORMATION TECHNOLOGY DEPARTMENT AT FOREX TRADING ROOM - AGRIBANK TRUNG YEN From the functions and tasks of the room is to engage in the international payments and foreign currency trading, so using the foreign language and informatics is indispensable for the room Currently, Forex trading room is used a lot of software for forex trading as well as implementation of accounting transfers for international customers Simultaneously using multiple search webside to collect information exchange and the world economic situation, as well as learn the international rules to carry out money transfers in accordance to international standards like to the process of globalization, internationalization Currently, the software is used in Forex trading room include: - IPCAS Software: This is a software which was successfully deployed at Agribank in 2003, marking an important turning point in the trading pattern changes, shorten the processing time per transaction to complete only about to minutes And on 11/05/2009 the historical moment marked the completion of successful implementation of Phase II of the project IPCAS After this point is considered Agribank bank server models and databases with advanced processing technology leading in the region and the world, volume transaction processing huge data is updated in real time - A software system is applied in the Agribank that is Realtime software This is a software function notification rates of the currencies between the head office and branches Therefore, any forex trading personnel must also proficient use this software This software works only for forex trading, so it only applies to forex trading room of a branch, the other parts will not be irrelevant to install this software - Also, in any companies, the management of the text is also very important and difficult Banks are particularly specific sectoral system of lots and inclusive, it includes government documents, department documents and internal text So updating and management of documents is very necessary Therefore, the branch was using a document management software which was created by the staff of the Computing Division room This software allows the administration system scan documents up to other parts of the track as directed by the Director This is a very useful software because it conveys to the departmental documents very quickly and timely - In addition to the software, Trung Yen Branch also has a private webside to transmit and update information about the product, about the promotion or financial information to clients This webside was designed according to the same standards of Vietnam Agribank webside From 2010 to now, Agribank continued successful implementation of major projects such as AD-project-Virus Email centralized synchronization infrastructure-based end-user Active Directory, issued e-mail agribank.com.vn domain name for 40,000 employees, centralized authentication and enhanced security for workstation workstation; DR Project - Center disaster recovery, enhanced processing capabilities for server and disk array system IPCAS EVALUATION, COMPARISON OF COMPETITORS: Currently, banks also have information technology systems that are developed Therefore, we can compare banks base on the diversity of product features and processing speed server systems With the development of information technology, the current disparity between the Information Technology Banking is not much of a difference that depends primarily on investment for server systems, server and system modernization high speed workstation However, how the investment is appropriate and sufficient to improve the competitiveness of the Bank must be dependent on the orientation of the development bank and that bank capital investment that is expected to Public information technology All software management of the banks are required to have safety and security is very high Thus, the difference between banks mainly depends on the products and services that banks provide to customers The products are convenient and suitable or not depends on the application of information technology in that product To clarify this, we can compare the competitiveness of banks in the area compared with Agribank Trung Yen One of the products that banks offer now is to compete card services, the service here is very much used IT and banks are also very important in residential investment to enhance competitiveness Currently, the area of operation of Agribank Trung Yen still have a strong competitive market as Techcombank, VP bank, MB bank this problem is the development bank of information technology for quite some soon, so that the products they offer very high surcharges to attract customers SWOT matrix analysis Strengths: - IT infrastructure and application investments are all the steps - Computer systems synchronized, rapid processing speeds to ensure customer service as quickly as possible - There are separate IT center - Specific strategies and long-term in the application of IT in business operations - Qualified personnel, are trained 4.2 Weaknesses: - Although IT Center but due to the wide Agribank system should handle the situation does not happen in time and is difficult to control the entire system - Lack of software products for information management and provide customer strategy - Human Resources IT Centre of the always fluctuating, so the difficulty of human resource management - The application of software on the system difficult and time consuming - The policies, IT standards and guidelines are not synchronized; - Large systems so pass network quality is slow, leading to customer service time has not been shortened - Investment costs, operational risk and IT applications is still limited, the lack of links 4.3 Opportunities: - Today, customers wishing to use electronic banking services is increasing as the transfer device (Atranfer) query, statement printing account balance via the Internet This is a great opportunity to branch can develop products and services and increase revenues through IT services branch - Today a lot of information technology products on the market that can Agribank selection and application - Supply of IT workers today are very large, so there are many opportunities for affiliates to enhance human resources in the IT branch 4.4 Threats: Although this model bank servers and databases with advanced processing technology leading in the region and the world, volume transaction processing huge data is updated over time real But updating and maintenance of Agribank is slow, so system operation is slow and did not meet the requirements of the comprehensive reform of banking activities in the process of regional integration and world The development of IT among banks is not uniform, which is hampering the application of professional problems sector-wide, making it difficult for the cooperative exploitation of banking services and lead to a double when combined to handle manually and automatically The legal basis is not to keep up to the demands of applications and IT development, slowing down the process of modernizing the bank IT Staffs banks have increased both in quantity and quality but still did not meet the requirements of development National telecommunications facilities have been upgraded and improved but did not meet the requirements of IT applications in banking activities ANALYSIS OF EXPERIENCES: In the era of information technology boom at present, the commercial banks have applied information technology early and most capable high interaction with the user Core banking is clearly out of the race for technological modernization banks, helping customers get the utilities and commercial payments gradually bring Vietnam integration with the world economy In 2005, Vietnam has banks implemented Core Banking, but now has 44 banks in the country to deploy the system Bank pioneer in implementing Core Banking system is Techcombank with 20billion VND in 2001 as the basis for improvement and diversification of products and services offered Spent shells accounted for 1/5 of Techcombank charter capital at that time Then the deployment of other banks such as Sacombank (2004), Seabank (2006), VP (2006) with the increasing high cost Corebanking bring many benefits and has given the bank the competitive advantage of their own That is reflected in the development and growth of the bank has invested in Corebanking Techcombank as a pioneer in this deployment, thus creating a competitive advantage for themselves really This is evident in the three groups entered the commercial banking shares leading Vietnam today Besides, the ATM card Techcombank is also the first ATM card in Vietnam can connect directly to the deposit accounts of customers SOLUTIONS FOR APPLICATIONS OF IT - To meet the needs of customers on quality issues and service time as well as ensuring the development strategy of the Bank, to create products with specific characteristics and high utility to attract customers At the same time, ensure the safety and security of the banking system is expected Agribank Trung Yen: + Upgrade the software is used to keep up with the growing trend in the IT market + Upgrading server systems, servers and workstations to shorten the service life + Provides services and products have high levels of IT to create a separate and enhance product competitiveness + Other banks Learning the software tracking of each plan according to officials KPIs - In addition to the measures to reduce branch also needs to be some solution for the professional division of the branch Especially forex trading room, this room is a trademark of Agribank promote the international market and competitive factors in the branch + Raising Hamlet, update existing accounting software to increase accuracy while dealing with foreigners + Create a customer management software separate tank management of customer information Since then we have to take care strategies, marketing to customers + Regular staff training on information technology to manipulate proficient on the computer ACTION PLAN APPLICATION IT: Operational software: - Currently, Vietnam Agribank is planning to implement programs to upgrade the server system and transmission system in order to improve the quality of service in the system Besides, Agribank Trung Yen is also implementing strategies for improving the quality of service in the Vietnam Agribank by replacing the entire computer was used in years This investment aims to improve the speed of the computer system and shorten the time of customer service - In addition to the upgrading of the current Agribank is also changing some of the products to match customer needs in today's technology era Specifically, Trung Yen Agribank has planned enhancements to security features of the card, which customers may use the card to pay online, but not to pay attention to safety issues However, the problem here is not only that Agribank is the world's problem Therefore, to successfully plan requires the close cooperation of foreign experts - For Forex trading room: + Room is testing new realtime program with many new features such as conversation function between the parties, save the function call, function listed transactions, This ensures business transactions in foreign currency is secure and accurate Because the exchange rate is a factor frequently changing every second and the exact requirements and time when the transaction number, if different, the time transfer rate will vary and transaction no longer accurate + Department is testing a customer management program, with many features such as: store information customer data, inform the customer of the transaction, notify your birthday information about the company director as well as individual customers This is a very useful software for the branch because it is put to the test, the number of customers has increased significantly due to quality customer care increased Therefore, Forex trading room is proposing to apply to all branches in the near future 7.2 Reporting system and training: + Currently, forex trading room is also nominated for training staff training to enhance education and computing skills Thus the quality of staff has increased so much style expressed through professional customer service, providing customer satisfaction + The software Agribank has now been fully updated reporting functionality Thus, the present paper reports no longer popular at Agribank, and only a handful of reports sent out reporting system or not related to the business This minimizes wasted time for staff and report information accurately and more 10 CONCLUSION This article introduces the application of information technology in agricultural banking system (Agribank), bank branches in rural agricultural Trung Yen and Forex trading room Besides Agribank also compare with a number of banks in the same locality and solutions, IT development plans at Grandview Branch Business Manager as well as foreign exchange In summary, the integration trend today, if not upgrade applications as well as IT is very difficult to have the opportunity to find customers, expand markets However, the development and application of IT in banks depend heavily on the cognitive level, human resources, business characteristics and infrastructure of the bank Currently, Agribank of Vietnam in general and in particular Grandview Agribank also underway to develop measures to improve the quality of IT products and services, attract customers to the Bank for Agriculture and Rural Development 11 References: - Curriculum management information systems; - Webside http://agribanktrungyen.com.vn/ - Webside: http://agribank.com.vn/ - Documentation of IPCAS - Strategy of ICT applications Agribank Trung Yen 12 APPENDIX 01 Webside of Agribank Trung Yen 13 APPENDIX 02 Accounting Software IPCAS 14 ... Webside http://agribanktrungyen.com.vn/ - Webside: http:/ /agribank. com.vn/ - Documentation of IPCAS - Strategy of ICT applications Agribank Trung Yen 12 APPENDIX 01 Webside of Agribank Trung Yen 13... technology in Agribank Vietnam system and specific Forex trading part at Branch Bank for Agriculture and Rural Development Trung Yen (Agribank Trung Yen) INTRODUCE ABOUT AGRIBANK TRUNG YEN Name... important part of Agribank Trung Yen With a staff of agile and energetic, this room had contributed a big part in helping branch have become the most efficient operations in Vietnam Agribank system