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THE Professional Practice S E R I E S James W Smither Manuel London EDITORS Performance Management Putting Research into Action A Publication of the Society for Industrial and Organizational Psychology Performance Management The Professional Practice Series The Professional Practice Series is sponsored by The Society for Industrial and Organizational Psychology, Inc (SIOP) The series was launched in 1988 to provide industrial and organizational psychologists, organizational scientists and practitioners, human resources professionals, managers, executives and those interested in organizational behavior and performance with volumes that are insightful, current, informative and relevant to organizational practice The volumes in the Professional Practice Series are guided by five tenets designed to enhance future organizational practice: Focus on practice, but grounded in science Translate organizational science into practice by generating guidelines, principles, and lessons learned that can shape and guide practice Showcase the application of industrial and organizational psychology to solve problems Document and demonstrate best industrial and organizationalbased practices Stimulate research needed to guide future organizational practice The volumes seek to inform those interested in practice with guidance, insights, and advice on how to apply the concepts, findings, methods, and tools derived from industrial and organizational psychology to solve human-related organizational problems Previous Professional Practice Series volumes include: Published by Jossey-Bass Customer Service Delivery Lawrence Fogli, Editor Employment Discrimination Litigation Frank J Landy, Editor The Brave New World of eHR Hal G Gueutal, Dianna L Stone, Editors Improving Learning Transfer in Organizations Elwood F Holton III, Timothy T Baldwin, Editors Resizing the Organization Kenneth P De Meuse, Mitchell Lee Marks, Editors Implementing Organizational Interventions Jerry W Hedge, Elaine D Pulakos, Editors Organization Development Janine Waclawski, Allan H Church, Editors Creating, Implementing, and Managing Effective Training and Development Kurt Kraiger, Editor The 21st Century Executive Rob Silzer, Editor Managing Selection in Changing Organizations Jerard F Kehoe, Editor Evolving Practices in Human Resource Management Allen I Kraut, Abraham K Korman, Editors Individual Psychological Assessment Richard Jeanneret, Rob Silzer, Editors Performance Appraisal James W Smither, Editor Organizational Surveys Allen I Kraut, Editor Employees, Careers, and Job Creating Manuel London, Editor Published by Guilford Press Diagnosis for Organizational Change Ann Howard and Associates Human Dilemmas in Work Organizations Abraham K Korman and Associates Diversity in the Workplace Susan E Jackson and Associates Working with Organizations and Their People Douglas W Bray and Associates Performance Management Join Us at Josseybass.com Jo Register at www.josseybass.com/email for more information on our publications, authors, and to receive special offers Performance Management Putting Research into Action James W Smither and Manuel London, Editors Copyright © 2009 by John Wiley & Sons, Inc All rights reserved Published by Jossey-Bass A Wiley Imprint 989 Market Street, San Francisco, CA 94103-1741—www.josseybass.com No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, 978-750-8400, fax 978-646-8600, or on the Web at www.copyright.com Requests to the publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, 201-748-6011, fax 201-748-6008, or online at www.wiley.com/go/permissions Readers should be aware that Internet Web sites offered as citations and/or sources for further information may have changed or disappeared between the time this was written and when it is read Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose No warranty may be created or extended by sales representatives or written sales materials The advice and strategies contained herein may not be suitable for your situation You should consult with a professional where appropriate Neither the publisher nor author shall be liable for any loss of profit or any other commercial damages, including but not limited to special, incidental, consequential, or other damages Jossey-Bass books and products are available through most bookstores To contact Jossey-Bass directly call our Customer Care Department within the U.S at 800-956-7739, outside the U.S at 317-572-3986, or fax 317-572-4002 Jossey-Bass also publishes its books in a variety of electronic formats Some content that appears in print may not be available in electronic books Library of Congress Cataloging-in-Publication Data Performance management : putting research into action / James W Smither and Manuel London, editors p cm.—(The professional practice series) Includes index ISBN 978-0-470-19232-0 (cloth) Career development Employee motivation I Smither, James W II London, Manuel HF5549.5.C35P45 2009 658.3'128—dc22 2009013926 Printed in the United States of America first edition HB Printing 10 ... and implement performance management systems and processes Overview of Chapters Herman Aguinis (“An Expanded View of Performance Management? ??) provides a broad overview of performance management. .. can be served by performance management systems, presents a six-stage performance management process, and identifies fourteen features associated with effective performance management systems... of performance management, but there is also insight for academics into where future research might be most beneficially directed Having evolved from performance appraisal to performance management