Berliner balanced scorecard customer perspective

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... to read more Berliner Balanced Scorecard: The Customer Perspective From customer profit contribution to customer cash flow Customer cash flow calculation Customer sales - Customer sales... Berliner Balanced Scorecard: The Customer Perspective From customer profit contribution to customer cash flow 2 From customer profit contribution to customer cash flow The calculation of the customer. .. Clausen and Martina Lukowsky Berliner Balanced Scorecard: The Customer Perspective Download free eBooks at bookboon.com Berliner Balanced Scorecard: The Customer Perspective 1st edition © 2008

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Xem thêm: Berliner balanced scorecard customer perspective

Từ khóa liên quan

Mục lục

1 From product-to customer profit contribution
- 1.1 Product- versus customer-based calculation
- 1.2 Activity-based costing
- 2 From customer profit contribution to customer cash flow
- 3 Calculated investment summary of the customer value
  - 3.1 Determining the adequate target rate
  - 3.2 Field of application for the customer value and interpretation of the results
  - 4 The index hierarchy of the customer perspective
  - 5 Combining the shareholder value and the balanced scorecard
  - 6 Conclusion and outlook
  - List of Sources:
  - Endnotes

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Berliner balanced scorecard customer perspective

Thông tin tài liệu

Từ khóa liên quan

Mục lục

1 From product-to customer profit contribution

1.1 Product- versus customer-based calculation

1.2 Activity-based costing

2 From customer profit contribution to customer cash flow

3 Calculated investment summary of the customer value

3.1 Determining the adequate target rate

3.2 Field of application for the customer value and interpretation of the results

4 The index hierarchy of the customer perspective

5 Combining the shareholder value and the balanced scorecard

6 Conclusion and outlook

List of Sources:

Endnotes

Tài liệu cùng người dùng

Tài liệu liên quan

1 From product-to customer profit contribution

2 From customer profit contribution to customer cash flow

3 Calculated investment summary of the customer value

4 The index hierarchy of the customer perspective

5 Combining the shareholder value and the balanced scorecard