... to read more Berliner Balanced Scorecard: The Customer Perspective From customer profit contribution to customer cash flow Customer cash flow calculation Customer sales - Customer sales... Berliner Balanced Scorecard: The Customer Perspective From customer profit contribution to customer cash flow 2 From customer profit contribution to customer cash flow The calculation of the customer. .. Clausen and Martina Lukowsky Berliner Balanced Scorecard: The Customer Perspective Download free eBooks at bookboon.com Berliner Balanced Scorecard: The Customer Perspective 1st edition © 2008