Mục lục

  • Book Cover

  • Half-Title

  • Title

  • Copyright

  • Dedication

  • Contents

  • List of contributors

  • Editorial introduction

  • Part I: Communication skill in theory and practice

    • Chapter 1 Skill in theory: Communication as skilled performance

    • Chapter 2 Skill in practice: An operational model of communicative performance

    • Part II: Core communication skills

      • Chapter 3 Non-verbal behaviour as communication: Approaches, issues and research

      • Chapter 4 Questioning

      • Chapter 5 Reinforcement

      • Chapter 6 Reflecting

      • Chapter 7 Explaining

      • Chapter 8 Self-disclosure: Strategic revelation of information in personal and professional relationships

      • Chapter 9 The process of listening

      • Chapter 10 Humour and laughter

      • Chapter 11 Persuasion

      • Part III: Specialised contexts

        • Chapter 12 Asserting and confronting

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