... orientation • The foundations for intercultural competency are found in perception management, relationship management, and self management Copyright ©2018 John Wiley & Sons, Inc 27 GLOBAL CULTURES 16.2... Wiley & Sons, Inc 12 DIVERSITY IN THE WORKPLACE 16.1 Managing Diversity • Affirmative action • Management commitment to hiring and advancing women and minorities • Valuing differences • Education... Study Guide for Takeaway 16.1 Rapid Review: • Workforce diversity can improve business performance by expanding the talent pool of the organization and establishing better understandings of customers