... frequently paraphrase what you're hearing Such paraphrases are known as reflecting statements AACSB: Communication Accessibility: Keyboard Navigation Blooms: Apply Difficulty: Medium Learning Objective:... and caring FALSE Even when treated poorly, responding civilly potentially de-escalates a difficult situation and shows one's character and caring AACSB: Communication Accessibility: Keyboard Navigation... example, two people may have different ideas about what an acceptable profit margin means AACSB: Communication Accessibility: Keyboard Navigation Blooms: Remember Difficulty: Easy Learning Objective: