Kamran Revision Kit F1 ACCA ACCOUNTANT IN BUSINESS Version 1.0 Beta Introduction 1a Business organization and structure- structure and strategy 1b Business organization and structure- departments and functions Information technology and systems Influences on organizational culture Ethical considerations Corporate governance and social responsibility The macro-economic environment The business environment The role of accounting Control, security and audit 10 Identifying and preventing fraud 11 Leading and managing people 12 Individuals, groups and teams 13 Motivating individuals and groups 14 Personal effectiveness and communication 15 Recruitment and selection 16 Diversity and equal opportunities 17 Training and development 18 Performance appraisals Chapter 1a Business Organization and Structure and Strategy An Organization is a social arrangement which pursues collective goals, which controls its own performance A True B False Organization is not preoccupied with performance A True B False Organization accumulates and share knowledge A True B False Organization enable people to be more ……………………………… A Limited B Educated C Productive D None of the above Public sector companies are owned by the ………………………………… A Foreigner B Locals C Government D NGOs The organization who converting one resources into another are …………………………… E.g Coal into electric A Manufacturing B Service industry C Retail and distribution D Energy Sector Retailing and Distributors companies extract and refine raw material A True B False ………………………………… Include retailing, distribution, transport, banking, various business services (e.g Accountancy, advertising) and public services such as education, medicine etc A Agriculture B Manufacturing C Energy D Intellectual production E Service industries Intellectual production companies produce food and beverage products A True B False 10 Private Sector companies are owned by the central or local government or agencies A True B False 11 Limited companies term limited liabilities means ……………………………………… A Risk is generally restricted to the amount that they have invested in the company B Risk is linked to investor personal holdings C That the funds they invest in the company are secured D None of the above 12 A limited company has a separate legal personality from its owners (shareholders) A True B False 13 The ownership and control of a limited company are not legally separate even though they may be vested in the same individual or individuals A True B False 14 ………………………………………… Controls management and staff, and is accountable to the shareholders, but it has responsibilities towards both groups – owners and employees alike A Internal Auditors B Government agencies C Ngos D Board of Directors 15 …………………………………… Usually consists of career managers who are recruited to operate the business, and are accountable to the board A External Auditors B Internal Auditors C Operational management D Support Staff 16 Public limited companies are also known as public sector companies A True B False 17 Which of the following is not the advantage of a limited company? A Separate legal personality B No restrictions on size C Limited Liability D Ownership is legally separate from control E Compliance cost 18 Cooperative are owned by …………………………… who share profit A Workers or Customers B Govt And ngos C Owners and Management D None of the above 19 An organization which is owned by its member rather than outside investors are called ………………………… A Co operatives B Limited Company C Public Sector Companies D Mutual Association or Funds 20 Public sector companies can raise funds from which of the following ways? A Raising taxes B Making charges (service charges etc) C Borrowing D All of the above 21 Public sector has a problem that they have to pay high rates for their borrowing from their lenders A True B False 22 NGOs are directly linked with the local or central government and their prime aim is to make profits A True B False 23 Mintzberg’s believes that all organizations can be analyzed into …………………… Components A B C D 24 Which of the following is component of Mintzberg’s organization model? A Strategic apex B Techno structure C Support staff D Operating core E All of the above 25 Strategic apex is the individual who carry out basic work in the organization A True B False 26 ………………………… are the managers and the management structure work between the strategic apex and operating core A Strategic apex B Operating core C Support staff D Middle line 27 Support staff is the help staff in the organization, such as secretarial, cleaning, repair and maintenance staff work A True B False 28 Techno structure is staff without direct line management responsibilities, but who provide technical support That is IT and Accounts A True B False 29 When organization is sub-divided into specialist departments, with each department specializing in a particular type of activity E.g marketing, finance and production This type of departments are known as ……………………………………… A Geographic B Product / brand C Functional D Hybrid 30 One of the disadvantages of Geographical departmentation is its causes duplication and inconsistency in policy A True B False 31 ………………………………… Is the division of a business into autonomous regions or product businesses, each with its own revenues, expenditures and capital asset purchase programmers?’ A Decentralized B Divisionalisation C Hybrid D Functional 32 SBU stands for Standard business Understanding A True B False 33 Successful Divisionalisation requires certain key conditions State which of the following is correct? A Must have properly delegated authority B Must be large enough to support the quantity and quality of management its need C Must have potential of growth in its own area of operation D Should be scope and challenge in the job of the management of each unit E All of the above F None of the above 34 Hybrid Structure are ……………………………………………………… A Functional Departmentation B Divisional Departmentation C Have both Functional and Departmental structure at the same management level D Mix of all Structures 35 A simple structure is also known as entrepreneurial structure A True B False 36 Which of the following are not the characteristics of simple structure? A Wide span of control B No middle line or hierarchy C Centralized system of command D Group and consciences decision making E Direct control over operating core 37 ………………………………… Organizations have an increase use of part time and temporary contracts of employment A Centralize B Shamrock organization C Matrix D Hybrid 38 Handy called shamrock as flexible firm A True B False 39 Shamrock organization has a fix employment no even in the time of recession or slow growth They pay heavy amount on pensions, holiday pay and health insurance A True B False 40 Shamrock organization self employed professionals are …………………………… (Give best answers) A Permanent employee of the company B Top management executives C Hired on contact on a project by project basis D They are paid in fee for results than of salary 41 Span of control is also called and known as span of management A True B False 42 Span of control means ……………………………………… A Level of management in the organization B No of superior looking after one job C No of subordinate directly reports to its manager / superior D No of managers responsible for internal control 43 If manager have subordinate the span of control will be A True B False 44 More non supervisory work on the manger will result in a narrow span of control A True B False 45 A tall organization with many management levels has a wide span of control A True B False 46 Scalar Chain means ……………………………………………… A No of subordinate reporting to a manager B The chain of command from most junior to senior C The chain of command from top to bottom D The chain of command from most senior to most junior 47 Delayering is the reduction of the number of management levels from bottom to top A True B False 48 Delayering would: A Make an organization taller B Make an organization flatter C Make no effect D None of the above 49 In a small organization the span of control will be narrow because the numbers of employees are limited A True B False 50 Narrow span of control mean strict and close monitoring of subordinates which result in de-motivation of employees A True B False 51 Which of the following is not the level of strategy in the organization? A Corporate strategy B Business Strategy C Expenditure Strategy D Operational / Functional Strategy 52 The distinction between corporate and business strategy arises because of the development of the divisionalised business organization, which typically has a corporate centre and a number of strategic business units (SBUs) A True B False 53 The strategy which concerned with what type of business the organization is in is called …………………………………………… A Business Strategy B Corporate Strategy C Market Strategy D Functional Strategy 54 Corporate strategy has a long term impact A True B False 55 ………………………………… Mean how an organization approaches a particular product area A Market Strategy B Corporate Strategy C Employees Management D Business Strategy 56 ………………………… Is a Company division, product line within a division, or single product or company brand that has an objective and mission different from other company business and that can be marketed independently from the rest of the company? A Operational Strategy B Limited Company C Strategic business units or SBUs D Public Sector Co 57 …………………………… Deal with specialized areas of activity A Functional / Operational Strategy B Business Strategy C Strategic business units or SBUs D Public Sector Co 58 Strategic management is carried out by the senior management and is concerned with direction setting, policy making and crisis handling it have time frame for implication of to years A True B False 59 Operational management (carried out by supervisors and operatives) is concerned with routine activities to carry out tactical plans Decisions at this level would deal with short term matters A True B False 60 Tactical management (carried out by middle management) is concerned with establishing means to the corporate ends, mobilizing resources and innovating (finding new ways to achieve business goals) Decisions made at this level would have medium term implications A True B False 61 Organizations enable ……………………….: by bringing together two individuals their combined output will exceed their output if they continued working separately A Synergy B Accountability C Productivity D None of the above 62 Their a different way that an organization can be different from each other Which one of the following is incorrect? A Ownership / control B Activity / legal status C Profit and non profitable D No of worker and managers E Size / source of finance / technology 63 ……………………………… Are the organizations which acquire raw material and by the application of labor and technology turn them into product Or in other words they add value to their purchase A Service industries B Agriculture C Energy D Manufacturing 64 Cooperatives are owned by workers or customer, which of the following feature is not belongs to it? A Open membership B Cooperative dissolves if any member quit C Democratic control (one member, one vote) D Distribution of the surplus in proportion to purchases E Promotion of education 65 A……………………… span of control results in each manager supervising a small number of employees A Small or narrow B Large or wide C Tiny D None of the above 66 A …………………… of management occurs when more subordinates report directly to a given manager A Small or narrow B Large or wide C Tiny D None of the above 67 A …………………………….allows a manager to communicate quickly with the employees under them and control them more easily A Large or wide span of control B Small or narrow span of control 68 …………………………… span of control is economical for the company A Large or wide span of control B Small or narrow span of control 69 One of the advantages of the narrow span of control is that its required low management skills A True B False 70 ……………………………… Span of control is faster and reach the top management in quick time A Large or wide span of control B Small or narrow span of control 71 Which of the following is not a part of shamrock organization flower diagram? A Self employed professionals B Contingent work force C Techno structure D Consumer E Professionals 72 ………………… is recognized in law as a person that can own assets and owe money in its own name It’s separate in the law from its owners A Proprietor ship B Sole traders C Limited company D None of the above 73 The ……………………………… in large companies allows the directors and managers to run the company on their behalf A None executive directors B Shareholders C Employee’s of the company D Customers and civil society 74 …………………… is not a criminal activity It’s allow multinational groups of companies to legitimately to avoid the payment of tax A Tax evasion B Tax service C Tax system D Tax avoidance 75 The accounting department is subdivided into three parts Which of the following is incorrect? A Financial accounting B Management accounting C Treasury or finance dept D Financial advisory dept 76 Public sector companies are ultimately accountable to …………………………………… A United Nations B Prime minister C Finance Minister D Parliament 77 Shamrock organization ………………………… Pay is tied to organizational performance A Contingent work force B Self Employed C Professional core D None of the above 78 Shamrock organization ……………………… Are temporary and part time worker who will experience short periods of employment and long period of unemployment? A Contingent work force B Self Employed C Professional core D None of the above 79 Which of the following is not the example of Public Sector Company? A Government hospital B Government Collages C Wall mart store D Police department 80 NGO and Charities are not required to produce accounts in law A True B False These MCQs are prepared after hard work and keeping Students help & need in mind In order to keep the work updated with professional’s we need donation for payments in future If you like to help others you can add your contribution on the following link Https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&hosted_button_id=U3HFU2THV2WJ8 Answers of Chapter 1a A 16 B 31 B 17 E 32 A 18 A 33 C 19 D 34 C 20 D 35 D 21 B 36 B 22 B 37 B B E C A D B 46 47 48 49 50 51 52 D A B A A C A 61 62 63 64 65 66 67 A D D B A B B 76 77 78 79 80 81 82 D C A C B 10 11 12 13 14 15 E B B A A B D C 23 24 25 26 27 28 29 30 C E B D A A C A 38 A 53 B 68 A 83 39 B 54 A 69 A 84 40 CD 55 D 70 A 85 41 A 56 C 71 C 86 42 C 57 A 72 C 87 43 B 58 A 73 B 88 44 A 59 A 74 D 89 45 B 60 A 75 D 90 Explanation Organization is preoccupied with performance Retail and Dist companies delivering goods to the end users Above is the definition of manufacturing co False They produce software, publishing, films, music etc 10 Private sector is owned by individuals and others Govt Owned public sector companies 13 The ownership and control of a limited company are legally separate 16 Public limited is private sector while public sector is govt Owned companies 17 Compliance cost one of the disadvantages of the limited co 18 Co-operatives are businesses owned by their workers or customers, who share the profits 21 They get advantage of low interest from bank because they are backed up by Govt 22 They have no link with Govt And they are none profitable organization 25 Strategic apex is the top management in the organization Basic work is done by the operational core 32 SBU stands for Strategic business unit 33 Simple structure is a one man show The apex control and direct all, thing move around him 36 Simple system there is no middle management Strategic apexes make all decision 39 They allow rapid downsizing in slow growth, and safe all expenditure 43 No then the span of control will also be 45 More level of management result in narrow span of control Or week span of control 49 Because in narrow span of control manger control very few subordinates 67 A narrow span of control allows a manager to communicate quickly with the employees under them and control them more easily 68 It costs less money to run a wider span of control because a business does not need to employ as many managers 69 It requires a higher level of management skill to control a greater number of employees, so there is less management skill required 70 There are less layers of management to pass a message through, so the message reaches more employees faster 74 Tax evasion is a criminal activity Its involve breaking of law for not declaring the income to save tax 80 They are required to Chapter 1b Departments and functions Which of the following is not the element of marketing mix? A Product B Price C Quality D Promotion E Place Marketing mix is also referred as ………………………… A 3Ps B 4Ps C 5Qs D 3S A ……………………… product is a product essential or main features A Core product B Augmentations C Class D Form / type Additional benefits which are not directly associate with the product but are complementary with the product are ………………………… A Product Gift B Core product C Marketing mix D Augmentation Product form refers to the different type of product with in a product class E.g Car, truck, van and bus etc A True B False ………………………… Is a low price charged to persuade as many people as possible to buy the product in its early stage or at the time of introduction of the new product? A Skimming B Penetration pricing C Loot sale D Stock out sale ……………………………… is a price which gave company the highest level of profit or company enjoy abnormal profit Which restrict lot of people to afford it? A Limited time offer B Penetration pricing C Limited edition D Skimming Price is a weapon against ……………………………… A Traders B Customers C Workers D Competitors When most of the administration work is carried out by the HQ this type of act is known as ……………………………… A Head office interference B De-Centralized C Centralization D Security/control 10 Which of the following is the role of the finance function? A Raising funds B Recording and controlling C Provide information to the managers D Reporting to the stakeholders E All of the above 11 Following are the duties of the financial management Which one is correct? A Investment decisions B Financing decisions (how to pay for investment) C Dividend decisions D Operating decisions which effect profit E All of the above 12 Management of finance means book keeping, cash handling, invoicing and other financial documentation, in short accounting A True B False 13 ……………………… Is a market for trading short term financial instruments, bills of exchange and certificates of deposits A Stock Exchange B Bond Exchange C Forex Exchange D Money market 14 Retained earnings mean expectation of profit in coming years A True B False 15 The international money and capital market deal in euro commercial papers, euro bonds, and euro currency borrowing A True B False 16 According to law, Directors of the company are not responsible for preparing the book of accounts along with detail of assets and liabilities and the details notes A True B False 17 Working capital consists of the following State the one which is incorrect? A Cash B Account receivable C Cost of goods sold D Accounts payable E Inventory 18 Large companies are not required to disclose their policies on paying suppliers in their annual financial statement A True B False 19 The prime objective of R&D is to product research not market research A True B False 20 ……………………………… Deal with organization, staffing levels, motivation, employee relations and employee services A Accounts Department B Administration C R&D D HR Department 21 Which of the following is/are not objectives of human resource management? A To meet the organization’s social and legal responsibilities relating to the human resource B To manage an organization’s relationship with its customers C To develop human resources that will respond effectively to change D To obtain and develop the HR required by the organization E To create and maintain a co-operative climate of relationship with the organization 22 Which of the following is false statement about the HRM importance? A Its increase productivity by effective training B Its enhance group working by developing multi skilled teams C Its help accounts department in recording transactions D Its reduce staff turnover 23 Selection is important to ensure the organization obtains people with the qualities and skills required A True B False 24 …………………………… Enables targets to be set that contribute to the achievement of the overall strategic objectives of the organization A Selection B Interview C Learning D Appraisal 25 The reward system should motivate and ensure valued staffs are retained A True B False 26 Downsizing, Training and retraining are not a part of a HR plan A True B False 27 Centralized organization is a one in which authority is concentrated on different places A True B False 28 Which of the following are not the advantages of Centralization? A Decision are made at one placed and are easy to implement B Senior managers can take a wider view of the problem or task or objective C Improve motivation of Jr Managers as they get chance to take responsibility D Quality of decision due to experts and skills on top level E Crisis is handling more quickly and effectively F Policy and procedures are standardizing all over the organization 29 Which one of the following is potential advantage of decentralization? (PP) A Greater control by senior management B Risk reduction in relation to operational decision-making C More accountability at lower levels D Consistency of decision-making across the organization 30 One of the greater advantages of centralized system is that management is in a better position to understand the local and geographical problems A True B False 31 De-centralization is more effective and important in a rapid changing market for decision making A True B False 32 Because of communication technology it is now easy for the local management to take decision in decentralized organization with the help of data and info available from Head office A True B False 33 The board of directors of a limited company is an example of ……………………………………… Committee A Standing committee B Ad hoc committee C Joint committee D Executive committee 10 B Thinking about employees C Attracting applicants D Selecting Recruitment (and training) issues are ………………… to the business ………………………… A Major B Central C Strategy D Future The recruitment process involves ……………………… And …………………………., sometimes with the help of recruitment consultants A Personal specialists B Directors C CEO D Line Managers ………………………………… are responsible for Human resources (HR) planning A Worker B Outsource Labor C Line manager D Directors / senior managers Which of the following are the responsibilities of line manager? A Notifying Vacancies or issuing a job requisition B Advising on skill requirements and attributes required C Selection interviewing with HR D Having final say on the selection decision E All of the above 10 ………………………………………… The statement of the component task, duties, objective and standards involved or required for the job A Person Specification B General Specification C Job Specification D Average Specification 11 The job description in term of the kind of person needed / Suitable to perform the job is called ……………………………………… A General Specification B Person Specification C Job Specification D Average Specification 12 Notifying applicants of the results of the selection process is the ……………………stage of the combined recruitment and selection process A Final B First C Middle D Second Last 13 Emile gave an advertise in the news paper that their company need a person who is capable of doing work on heavy electrical voltage lines on the grid station He should also know how to operate heavy Welding machine He will be paid 35,000 and need to work hour daily What kind of specification is this? A Job Specification B Person Specification 14 Woolf Schooling system gave an advertise on the newspaper for a lady teacher Teacher should be soft and polite in speaking and should be a mother so she can handle kinder garden aged children’s Teacher should be at least 40 years of age and have a teaching qualification What kind of specification is this? A Job Specification B Person Specification 15 Which of the following is not the person specification features? A Qualifications, B Work experience C Age / Physical Characteristics D Specific Ability like Reading / Speaking power E Duties / objectives / standards 16 ……………………… Determine the requirements for the job A Job Card B Job Enlargement C Job analysis D Job Enrichment 17 …………………………………… Is the ability to something? A Workaholic B Physical Attitude C General Knowledge D Competence 82 18 Intellectual Competence area includes Which of the following is incorrect? A Strategic Perspective B Flexibility / Coping with change C Planning and organization D Analytical judgment 19 Which of the following are the methods of re-designing a job? A Job Specification B Job enrichment C Job enlargement D Job description 20 Which of the following is not the content of the job description? A The job title B The name and the department in which job is located C Part time or Full time job details D The purpose and objective of the job E Financial information about the Company F The responsibilities associated with the job 21 Multi-skilling means Flexibility is not expected A True B False 22 A role definition is wider than a job description? A True B False 23 The seven point plan was given by A Alec Rodgers B Mintzberg’s C Bilbin D Vroom’s 24 CIPD stands for Chartered institute of personal development A True B False 25 As per the CIPD code of Rules Before applying for references, potential employers A Must ask the Local Govt for permission B No need to ask any one C No need to ask the applicant D Must secure permission of the applicant 26 Deny Limited needs a Quality Control Manager in their production department They already have Assistant managers who were working in the company for the last year Company in order to achieve a head start performance in the new position what it should do? A Should recruit someone from outside the company B Should take the outsource option C Should give promotion to one of its Assistance manager as QC Manager within the company D Should wait till some it find best for this job 27 Internal promotions help an Organization to develop Staff Development, develop people careers and build morale A True B False 28 Job Advertising is aimed to fulfill legal requirement and not to attract quality applicants for the job A True B False 29 Which of the following is not the Quality of a good job advertisement? A Concise B Attractive C Positive and honest D Disclosure of Confidential information E Relevant and appropriate to the job and the applicant 30 Kenco Company is looking to hire an interpreter for their international clients Company wishes that the post should be filled with in the company labor pool What advertising media company should use to fulfill this task? A They should publish advertising in the local news paper B They should contact the job centers for this C They should publish advertisement in the in-house magazine or Notice board D Use National electronic media for this task 31 M.I.K Electric Company have a vacancy of senior manager production in their cable department, for this job they need a person who have at least year experience in the same post The management was informed that it is difficult to get the required skilled person from the local area What advertising media company should use from the following to fill this job? 83 A Publish it in the National News papers B Publish it in the Local News papers C Notice board / in-house magazine D Publish in weekly General Magazine 32 What method of selection is used by most companies for hiring an employee? A References B Work Sampling C Interviews D Cognitive tests 33 What type of Questions is in which candidate has to reply in Yes or No A Open Questions B Probing Question C Leading Question D Closed Questions 34 Selection test can only be used before Interviews A True B False 35 Which of the following is not a type of Selection test? A Proficiency, attainment or competence test B Intelligence test C Aptitude test D Tolerance test E Personality test 36 Mark international need a typist for their office The required candidate should be perfect in typing and shorthand and should had a typing speed of 50 WPM For this purpose company ask Mr James to take selected candidate typing skill test What type of selection test he should conduct to find the best one A Intelligence Test B Aptitude test C Proficiency, attainment or competence test D General knowledge test 37 …………………………… Type of test is taken in which worker is required to demonstrate work output A Work Sampling B Time Test C Confidence test D Aptitude test 38 JS investment need an employee in their office who is very sharp in solving logical conditions, who have the ability to think and answer quickly and should also have a very good memory In order to judge such candidate what type of test they should take to find their required person A Competence test B Personality test C Intelligence test D Work Sampling 39 Attainment test (proficiency test) is also known as ………………………………… A Personality test B Competence test C Aptitude test D Intelligence test 40 …………………………… Aims to describe aspects of a person's character that remain stable throughout that person's lifetime, the individual's character pattern of behavior, thoughts, and feelings Normally asked in MCQs about the candidates likes and dislikes, what they will in a particular situation their preference and attitude and so on A Competence test B Intelligence test C General Knowledge Test D Personality test 41 There is always a direct relationship between ability in the test and ability in the job? A True B False 42 Arif Habib Limited publishes a job advertisement for the post of senior manager production The required candidate should be cool and capable of handling work pressures Only the CEO of the company Mr Watson was taking interview of applicant Mr James Clark who he thinks is best for the job Suddenly James feels that Mr Watson has start asking question in aggressive manners and criticizing on the reply of Mr Clarks What kind of Interview is this? A Panel Interview B Board Interview C Stress / Face to Face interview D Face to Face interview 84 43 What is the type of interview in which large no of individual or groups are interested to take the interview of the candidate? A Board Interview B Panel Interview C Stress Interview D Face to Face / Individual interview 44 …………………………………… is also known and called as assessment centers A Board Interviews B Cognitive tests C Asses method D Group assessments 45 Group assessment tends to be used for posts requiring leadership, communication or team working skills in a candidate A True B False 46 Lucky Cements Manager HR was taking an interview of their new possible senior manager stores After the interview the HR manager ask the candidate to provide reference about his previous job(s), period of employment, pay, and circumstances of leaving What kind of Reference the HR is asking from the candidate? A Personal information B Experience Information C Factual Information D General Information 47 At least …………………………… employer references are desirable, providing necessary factual information, and comparison of personal views A B C D 48 The …………………… Defines what resources the organization needs to meet its objectives and what source of labor (internal and external) are available A Human resource planning B Outsource decision C Job specification D Person specification 49 The role of Human resource function in recruitment and selection will be the following State the one incorrect? A Assessing needs for human resources (HR planning) B Maintaining records of people employed C Keeping in touch with trends in the labor market D Ensuring the organization complies with equal opportunities and other legislation E Provide help and assistance in production and planning F Preliminary interviews and selection testing 50 Which of the following is not the type of an interview? A Individual (one to one) B Interview panels C Standard interview D Selection board 51 Which of the following method of selection of a candidate returns the best predict about the candidate abilities? A Work sampling B Personality test C Interview D References 52 Detail personal information like religion, medical history, place of birth, family background, etc should be called no matter it is important on not for selection process A True B False 53 When an organization needs unskilled labor ……………………….is the best source to hire them A Local newspaper B National newspaper C Job centers D In-house magazines and publication 54 Managerial jobs may merit local advertisement while semi skilled jobs may only required national advertisement for job adds A True B False 55 Unsuccessful applicants should be informed by ……………………………………………… A There is no need to inform them B Company should call them and gave them briefing for their failure C Their names and address should be published in national newspaper D Standard letter with a simple reason that they are not considered 85 56 When an interviewer encourage the candidate to gave a brief answer so he can keep the interview in flow and have the chance to judge, he asks …………………………………… question A Open B Closed C Leading D Problem solving 57 When an interviewer put a case in front of a candidate, and asks him what he will if he has to deal with this It is a …………………question A Open B Closed C Leading D Problem solving 58 One-to-one and face-to-face interviews are two different stages of an interview process Or are different techniques of interview A True B False 59 ……………………………… Consist of series of tests, interviews and group situations over a period of two days involving small no of candidates A Intelligence test B Competence or attainment test C Assessment center D Adaptability competence 60 Assessment center are also known as group assessment A True B False 61.Job design involves looking at the current jobs in an organization or department, and considering whether they can be altered or designed in a way that give more fulfillment and greater experience to the job holder A True B False These MCQs are prepared after hard work and keeping Students help & need in mind In order to keep the work updated with professional’s we need donation for payments in future If you like to help others you can add your contribution on the following link Https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&hosted_button_id=U3HFU2THV2WJ8 Answer Chapter 15 10 B C D A B BC AD D E C 11 12 13 14 15 16 17 18 19 20 B A A B E C D B BC E 21 22 23 24 25 26 27 28 29 30 B A A A D C A B D C 31 32 33 34 35 36 37 38 39 40 A C D B D C A C B D 41 42 43 44 45 46 47 48 49 50 B C A D A C B A E C 51 52 53 54 55 56 57 58 59 60 61 A B C B D A D B C A A Explanation 35 Selection test can be taken before for after the interview 86 Chapter 16 Diversity and equal opportunities ………………… refers to the general principle that every individual should have the same opportunity to make the best of their abilities at work A Working Rights B Equal opportunities C Different opportunities D Management Control Earnings surveys report that across all occupations, women are still earning …………………… % of male earnings in the same occupational group A 20 – 40 B Less than 50 C 60 – 70 D Only 50 The TUC reports that the level of unemployment for …………………… communities in the UK is significantly higher than for the white population A Black and Asians B American and Germans C Only Blacks D Only Asians The principle of equal opportunities gave as the right to discriminate on the basis of sex and religion belief A True B False The principle of equal opportunities explains that employers should discriminate between workers and applicants for the jobs only on the basis of Give the answer which is incorrect A Ability B Experience C Potential D Sexual orientation Shamir Industries and chemicals HR manager was considering applications for the post of office assistance HR manager offer a female candidate a pay of 3500 per month while for the same job he offer male candidate 4250 The act of the HR manager is ………………………… A Justified and as per Law B Positive discrimination which is allowed? C Discrimination on the ground of Sex and unlawful D Discrimination is not applicable on pay and sex KT Corporation promotion committee recommend Mr Peter promotion as Senior manager IT against Mrs Iris Divito who appear, proved and more qualified and competent to be a better manager then Peter Do you think the act of the committee is correct? And what type of discrimination is this? A Yes B No C Direct D Indirect Susan was dismissed from her job when it was come in the knowledge of the MD that she got married last week What type of Discrimination is this? A Direct B Indirect C Victimization D Harassment Dany Corporation gave an ad in the newspaper that they want a candidate for the job of manager production who is 6.4 feet tall and on continues job for the last years What type of Discrimination is this? A Direct B Indirect C Victimization D Harassment 10 The management of Schon Garments has issue a circular that all their production supervisors (both men and woman) will compulsory late sitting on job Is this an Indirect Discrimination against women who have responsibilities of family and children and can’t give extra time to job? A True B False 11 Amenda a technical supervisor at Wrestler Auto Car’s inform its Director Production that the senior manager Joseph has used low quality material in the back lights of its new model car “ Esteem VXR “ After a week company arrange a days’ work shop for its technical supervisor’s 87 staff to get update for the latest technique and knowledge Joseph allowing all but Amenda to attend the workshop and gave a reason that he thinks she is not fit for this workshop What kind or type of Discrimination is this? A Direct B Indirect C Victimization D Harassment 12 ………………………… Is the use of threatening, intimidator, offensive or abusive language or behavior A Direct B Indirect C Victimization D Harassment 13 ……………………………………… Is also known as Affirmative action? A Harassment B Positive Discrimination C Victimization D Sexual orientation 14 The employer may also be forced to make reasonable adjustments to working arrangements or to the physical features of premises where these constitute a disadvantage to disabled people A True B False 15 Rockwell Corporation gave an ad in the English newspaper for the job of support worker in English / Chinese language The objective of the company is to encourage minority Asians to apply for this post The same company arranges special awareness implementing training for women in management skills The both steps by the company are known as ……………………………………………… A Minority / Gender Help program B Minority / Gender action C Non Discrimination internal Control D Positive action 16 ………………………………… is the process of taking active steps to encourage people from disadvantaged groups to apply for jobs and training, and to compete for vacancies A Positive Discrimination B Indirect Support C Positive action D Equal Rights 17 …………………………… is where one group is treated less favorably than another A Harassment B Positive Discrimination C Victimization D Overt discrimination 18 Positive action and positive discrimination are same things a True b False 19 Kamran need to employee a typist for its office, of that purpose he place an advertisement in a men’s health club notice board This is an example of …………………………………… A Direct discrimination B Indirect discrimination C Victimization D Harassment 20 John is a very kind manager and he try to keep its organization an equal opportunity employer But on other hand it was also notice that he use to make inappropriate jokes and fun to the ladies workers Do you think this act is come under discrimination on ground of sex / gender? A Yes B No 21 Hank Company gave an ad in a local newspaper for the post of sales staff In the advertisement the company states that it will prefer to newly qualified or fresh graduates with the max age limit of 25 Do you think its an example of direct discrimination A True B False 22 Employer can ask a woman about its plan to have a family or chance of having a baby during a job interview because it can cause problem for its work A True B False 23 Employers can only discriminate between employees and applicants for job only on the basis of the following State the incorrect one A Ability B Experience C Age D Potential 88 24 Example of discrimination on the ground of sex includes State the one incorrect A Consistently selecting a man to fill a job vacancy in preference of woman B Giving promotion to a man rather than a woman who is better qualified and experience C Paying men more salary then woman for the same job D Providing special training and course to woman to overcome sexual harassment These MCQs are prepared after hard work and keeping Students help & need in mind In order to keep the work updated with professional’s we need donation for payments in future If you like to help others you can add your contribution on the following link Https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&hosted_button_id=U3HFU2THV2WJ8 Answers Chapter 16 Diversity and equal opportunities B C A B D C BC A 10 11 12 13 14 15 16 B A C D B A D C 17 18 19 20 21 22 23 24 D B B A A B C D Explanation The principle of equal opp State there should be no discrimination on the basis of sex and religion beliefs Difference of pay for the same post and same job due to gender is a direct discrimination on Sex ground Because this is an act of Direct Discrimination She was not considering because of gender or Sex issue Sex and Marital is one of the conditions of Direct Discrimination This is an example of Indirect Discrimination See Emile Woolf page 342 10 True because woman can't work late because they have family and children responsibilities to met Chapter 17 Training and development The term ………………………………… Is also known as experience curve A Learning curve B Expert Curve C Teaching Curve D None of the above The term learning curve or experience curve is used to describe the ………………………………… process A Teaching B Understanding C Learning D All of the above The learning process comes to an end when the individual ……………………………………………………… A Stop learning from the teacher B Is fully familiar with the work C Taking interest in other work D Get bored with the job Learning Theory States that Individual should be …………………………… To learn 89 A Forced B Asked C Punished D Motivated Different people have …………………………… learning styles or preferences A Opposite B Different C Similar D Their own Peter Honey and Alan Mumford have drawn up a popular classification of ………………… Learning styles A B C D Which of the following is not the learning style of Peter Honey and Alan Mumford? A Theorists B Reflectors C Followers D Activists E Pragmatists …………………………… Individual learn by doing and acting They like to have their hand dirty, are excited by participation and pressure such as new project, tend to rush something without due preparation A Theorists B Reflectors C Pragmatists D Activists ……………………………… Individual likes to see how theory is put into practice in the real world They find abstract theories and concepts of no use unless they can see their relevance to practical action They also discard new idea which only required some development A Theorists B Reflectors C Pragmatists D Activists 10 ……………………………… Individuals like to understand the theory that supports the practice They learn with facts, concepts and models A Theorists B Reflectors C Pragmatists D Activists 11 …………………………………… Individuals learn by observing and thinking about what he has seen They prefer to avoid jumping in to a task, and prefer to watch from sideline Need to work at their own pace Find learning difficult if forced into a hurried program A Theorists B Reflectors C Pragmatists D Activists 12 The Kolb Learning Cycle can be summarized into following parts A Experiencing B Reflecting C Developing Concepts D Acting A True B False 13 The ……………………………… Is an organization that facilitates the learning of all its members, acquisition and sharing of knowledge , in order continuously and strategically to transform itself in response to a rapid changing and uncertain environment A Practical Organization B Experience Organization C Learning organization D Theorists Organization 14 ……………………………………………… Is one method by which an organization may seek to improve the performance of its staff? A Punishment B Training and development C Over age Employment D Entertainment and Fun 15 The learning by doing approach based on Kolb’s learning cycle begins with act Put the following stages of the cycle into the correct order Suggest principles Apply principles Analyze action Act A B C D 16 …………………… Is 'the growth or realization of a person's ability and potential through the provision of learning and educational experiences' A Training 90 B Development C Education D Learning 17 ……………………………… Is defined as that knowledge acquired gradually, by learning and instruction A Skills B Development C Experience D Education 18 Education and training have no similarity between each other Education cannot be an element in training A True B False 19 There are similarities between training and development, and training can be an element in the development of an individual A True B False 20 ………………………… Improve basic knowledge, skills and attitudes while …………………………… Is related to a work environment and improving performance at work A Education B Development C Attitude D Training 21 Effective Training can by itself improve performance problems arising out of: Bad management, Poor job design, Poor equipment, workplace layout or work organization, Lack of aptitude or intelligence, Poor motivation (training gives a person the ability, but not necessarily willingness) A True B False 22 One of the drawback of Self assessment for training is that employee’s may be reluctant to admit to performance deficiencies A True B False 23 …………………… May be defined as the gap between what people should be achieving and what they actually are achieving A Training B Self Assessment C Training needs D Training Period 24 Training needs are also known as Learning Gaps A True B False 25 Skill Audit is also known as ……………………………… Audit A Internal Audit B Human Resources Audit C Internal Testing D Personal Audit 26 To determine the comprehensive current level of competence, skill, knowledge in the workforce Companies conduct a ………………… Audit A Internal Audit B External Audit C Internal Testing D Skill Audit or Human Resources Audit 27 …………………………………… Is a course in which employee work in the company take one day a week their class in a local collage or training center for theoretical learning? A Day Release B Block Revision C Computer base Training D E-learning 28 ……………………… course allow six month of collage and six month of work, in rotation, for two or three year A Distance learning B Sandwich courses C Block release D E-learning 29 E-learning is not a computer base learning program A True B False 30 Computer base training (CBT) is also called as Computer- assisted learning (CAL) A True B False 91 31 ………………………………… Maximizes transfer of learning by incorporating it into ‘real’ work A Off the job Training B Routine Training C Special Training D On the job training 32 ………………………………… an individual is promoted into his/her superior's position whilst the superior is absent This gives the individual a chance to experience the demands of a more senior position A Full time promotion B Job Enlargement C Temporary promotion D Job Enrichment 33 OGDC Chief Manager production appoint for a time being Mr Jawed as Assistance to Senior Manager production Mr Kamil in order gain experience for it’s the new position and to learn new or more demanding role What is the Method of Training is that? A Temporary Promotion B Assistant to positions or Work Shadowing C Project Work D Job rotation 34 Induction is the process where a person is formally introduced and integrated into an organization or system A True B False 35 Which type of training minimizes risk but does not always support transfer of learning to the job? A On-the-job training B Off-the-job training C Normal Training D Risk Training 36 Induction is not an ongoing process A True B False 37 Responsibility of the training and development lies not on the employer but on the individual it’s self Mean that people should seek to develop their own interest A True B False 38 ……………………………… Department is centrally concerned with developing individual A Production B Administration C Stores D Human Resources 39 ……………………………… Work’s with Human Resource Department for training and development of the employees A Production Managers B Directors C Line Managers D Auditors 40 Helix Pharmacy Transfer its accountant to work with its sales team for the period of months in order to spend some time away from the normal working environment in the other department as part of the project This is an example of ……………………………………… A Secondment B Temporary promotion C Transfer D Expel 41 ………………………………… Means observing the result of the course and measuring weather the training objectives have been achieved A Evaluation of Training B Objectivity of course C Validation of Training D Training Overview 42 Evaluation of training means ………………………………… A Identifying the training needs of the department or section B Comparing the costs of the scheme against the assessed benefits C Organizing training program where required D Calculating overall cost and overheads on teachers and others 43 When an organization attempts to improve managerial effectiveness through a planned and deliberate learning process For example offering its junior managers a MBA Degree program, or plan to increase their managerial responsibility is a part of ……………………………… A Career Development B Senior Development C System Development D Management Development 92 44 Which of the following is a stage in Kolb’s learning cycle? A Positive experience B Concrete experience C Active experience D Cement experience 45 ………………………… Is a process of learning through experience and doing work? A Development B Training C Education D None of the above 46 Secondment is also known as temporary promotion Or they both mean the same A True B False 47 Job rotation and secondment also mean the same A True B False 48 Job enrichment, also called as horizontal job enlargement A True B False 49 Vertical job enlargement is also called job enlargement A True B False These MCQs are prepared after hard work and keeping Students help & need in mind In order to keep the work updated with professional’s we need donation for payments in future If you like to help others you can add your contribution on the following link Https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&hosted_button_id=U3HFU2THV2WJ8 Answer Chapter 17 Training and development 10 A C B D B A C D C A 11 12 13 14 15 16 17 18 19 20 B A C B D B D B A AD 21 22 23 24 25 26 27 28 29 30 B A C A B D A B B A 31 32 33 34 35 36 37 38 39 40 D C B A B B A D C A 41 42 43 44 45 46 47 48 49 50 C B D B A B B B A 51 52 53 54 55 56 57 58 59 60 Explanation 46 Secondment means to send someone to other department other than its original work area for a change While T.P mean Job enrichment 47 Job rotation means to transfer one person after some time to other area of the same department While secondment mean to other dept 48 Its means vertical job enlargement Chapter 18 Performance Appraisal …………………………………………… means of getting better results by managing performance within an agreed framework of goals, standards and competence requirements A Performance Evaluation B Standardization C Effective Framework 93 D Performance management Performance Management is an ongoing activity in an organization A True B False Performance Management is evenly effective if individuals, unit and organization have different goals or unshared understanding or if all are not integrated on same points A True B False The aim of the performance management is that… A People should work hard for their personal goals B People should be well utilized on per hour working basis C People should realize their potential and max their contribution to the Org D People should provide alternate career opportunities For effective motivation and learning it is essential that people should ………………………………………………… A Know what exactly their objectives are B What is the principle of effective work program? C How to balance work and personal life D None of the above Which of the following is not a component of appraisal? A Reward Review B Performance review C Profitability review D Potential review A process in which the management discuss the performance of an employee and decide about their bonuses or pay increase is ………………… A Performance Report B Reward Review C Pay and Bonus Review D Productivity Review The management of the Star Electric Cable Company was looking into the performance of its area sales manager Mr Bean In the last appraisal it was set that the cable sale for this region by Mr Bean will be 2300 cables per month At the end of the year management find that the target was successfully achieved and Mr Bean has over reached its accepted target Management also set a new target for the next year of 2500 cables per month What type of appraisal system check is this? A Target and Performance B Reward Review C Potential Review D Performance Review A process in which management see what type of level or work an individual is capable of or its need any training or development in its area or what kind of benefits company can take from him in future is a …………………………………… Review A Potential Review B Reward Review C Pay and Bonus Review D Productivity Review 10 A formal appraisal system offers the employee an opportunity to discuss his future prospects, ambitions, and a basis for considering pay and reward in return of its work and efforts A True B False 11 Which one of the following is NOT a purpose of appraisal? A To identify performance levels B To assess development needs C To encourage communication between manager and employee D To highlight employees’ weaknesses 12 Which of the following is NOT the Objective of appraisal system? A Establishing the key or main results for individual over a period of time B Improving Communication between different levels of management C Identifying potential candidate for promotion D What an individual has to in a job / Target Setting E Production / Marketing planning 13 Following are some appraisal techniques State the one which is not correct A Employee assessment B Guided Assessment C Grading Assessment D Behavioral Method E Result Oriented Scheme 94 14 A method of appraisal in which an employee is assess on the basis of specific targets and standards of performance agreed in advance by manager and the subordinated together Car sales target was set 12 per month is it achieve by the subordinate or not and on what time Is an example of ………………………………………………… A Grading B Overall assessment C Result Oriented Scheme D Guided Assessment 15 A technique in which the managers use its judgments about the appraisal There is no consistency of the criteria and area of assessment In this method the managers are not convey clear in effective judgments in writing Is an example of …………………………………………………………… A Grading B Behavioral method C Result Oriented D Overall assessment 16 Mr Kamal Sales executive of Shah Sons Limited was evaluating his own performance for the target he sets for himself He determines that this effort in the sales and marketing was not good, which was the reason he found himself behind the sales target from rest of the employee in the company If we call it an appraisal what kind of appraisal system is this? A Sales and target system B Reconciliation of Goals C Self appraisal D None of the above 17 Which of the following is not the advantage of Self appraisal? A Save the manager’s time B Increase Responsibility C Reconciles the goals D Reduce Corporate Cost 18 People are often are the best judges of their own performance and always perform a fair and clear appraisal? A True B False 19 Which of the following is not the approach of the appraisal interviews? Choose the incorrect one A Tell and sell style B Tell and listen style C Problem solving style D 360 degrees approach E Q&A style 20 The appraisal manager try to dominate the employee and it is a one way communication system What appraisal style is this? A Tell and sell B Tell and listen style C Problem solving style D 360 degrees approach 21 Deny Corporation appraisal manager tell its Quality control manager that he has to bring improvement in this work and in his department performance in next months, appraiser also criticizes on their current behavior He was also given new targets to meet in the allotted time Appraiser dominates the QC manager and forced him to accept the decision What kind of appraisal style is this? A Tell and listen style B 360 degree style C Tell and sell style D Problem solving style 22 The appraisal style in which the appraiser gave its subordinate the chance to respond to its problem and also take interest in his suggestion, try to find out its expectations and aims and does not try to dominate the interview This is a ……………………………………… Appraisal style? A Tell and sell B Tell and listen style C Problem solving style D 360 degrees approach 23 Which of the following are the incorrect reasons for problem in appraisal practice? A Employee thinks that this is just an informal chat with the management B Employee thinks that it’s gave the managers the chance to criticize on the employees C It’s only a one side communication where managers dominate their terms and instruct orders D Some beliefs that its only a 12 month exercise or an annual event with no benefits E This is just a mean of paper work for the personal or HR department It’s mean nothing F None of the above 24 Which of the following appraisal system is best considered by employees said “Maier’s “? A Tell and sell style B Tell and listen style C Problem solving Style D None of the above 25 Repeated criticism had the worst effect on subsequent performance of individual who had little self-confidence A True 95 B False 26 Upward appraisal means ……………………………………………………………………………… A Directors of the company rate their employees B Managers are rated buy their subordinates C Managers rate their subordinate with the help of outsource experts D Outsource expert’s rate the employees of the company 27 Upward appraisal may also be used by organizations that are seeking to ‘……………………….’ their employees A Control B Limit C Empower D Reward 28 Which of the following is the disadvantage of upward appraisal? State the one which is correct A Subordinate tends to known their senior better then senior known their subordinate B Subordinate rating is more reliable More Subordinate better results C Superior management has a better understanding about their junior problems with their behavior and conduct D Senior take the rating positively and act in the light of the rating with no revenge in future 29 When customers of the company take part in the appraisal system to some degree along with the management it is called ………………… A Upward Appraisal B Downward Appraisal C Customer Appraisal D 360 degree system 30 When upward, downward, customers and others take active part in appraisal it is known as ………………………………………… A Upward Appraisal B Downward Appraisal C Public Appraisal D 360 degree system 31 Which of the following does not take part in the 360 degree appraisal system? A Immediate Managers B Family members and friends C Subordinates and Customers D Coworkers and peers 32 360 degree appraisal system is also known as multi-source appraisal A True B False These MCQs are prepared after hard work and keeping Students help & need in mind In order to keep the work updated with professional’s we need donation for payments in future If you like to help others you can add your contribution on the following link Https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&hosted_button_id=U3HFU2THV2WJ8 Answers chapter 18 10 D A B C A C B D A A 11 12 13 14 15 16 17 18 19 20 D E A C D C D B E A 21 22 23 24 25 26 27 28 29 30 C B F C A B C D C D 31 B 32 A 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 Explanation 96 ... department 80 NGO and Charities are not required to produce accounts in law A True B False These MCQs are prepared after hard work and keeping Students help & need in mind In order to keep the... Arranging entertainment activity for the members D Preparing and issuing various documents These MCQs are prepared after hard work and keeping Students help & need in mind In order to keep the... Knowledge Work System B Expert System C Transaction processing system D Office Automation System These MCQs are prepared after hard work and keeping Students help & need in mind In order to keep the