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Maximise your important business conversations

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Maximise your important business conversations

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FIONA COHN MAXIMISE YOUR IMPORTANT BUSINESS CONVERSATIONS ACHIEVE A POSITIVE AND PRODUCTIVE RESULT IN ANY CONVERSATION Download free eBooks at bookboon.com

Ngày đăng: 23/03/2018, 10:20

Xem thêm: Maximise your important business conversations , 6 You don’t need to plan your communication

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Mục lục

  • _GoBack

  • About the Author

  • Section 1

  • 1 It’s more complicated than you think – common myths

    • 1.1 Giving information is communicating

    • 1.2 Communication is two way

    • 1.3 What you say is the most important element of communication

    • 1.4 It’s obvious what you mean when you communicate

    • 1.5 Communicating effectively takes too long

    • 1.6 You don’t need to plan your communication

    • 1.7 Stories are for children

    • 1.8 Big words make you look clever

    • 2 The key components and basic principles of communication

      • 2.1 Verbal and Non Verbal Communication

      • 2.2 Choose your Channels wisely

      • 2.3 Speaking and Listening

      • 3 Communication breakdowns

        • 3.1 Test understanding

        • 3.2 Lack of consistency

        • 3.3 When Words and Behaviour don’t match

        • 3.4 Having a preconceived idea

        • 3.5 Lack of Trust

        • 3.6 The consequences of communication break-down

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