JOHN KYRIAZOGLOU IMPLEMENTING ‘DUTY OF CARE’ DUTIES PART 2: AN APPROACH WITH TOOLS TO CARE OF YOUR COMPANY Download free eBooks at bookboon.com Implementing ‘Duty of Care’ Duties: Part 2: An approach with tools to care of your company 1st edition © 2018 John Kyriazoglou & bookboon.com ISBN 978-87-XXXX-XXX-X Peer review by Dr Martha C Beck, Professor of Philosophy, USA Edmund J Saunders, FCIB, CFS, CICA, C.Dip.A.f (ACCA) Jeroen De Flander Yiangos Charalambous F.C.C.A Download free eBooks at bookboon.com IMPLEMENTING ‘DUTY OF CARE’ DUTIES: PART 2: AN APPROACH WITH TOOLS TO CARE OF YOUR COMPANY Contents CONTENTS 1 Establish Governance Framework Part 1.1 Introduction to Governance Part 1.2 Governance Hard Controls Part 1.3 Impact of principles and soft controls on Governance hard controls Part 1.4 Strategies for implementing governance hard controls Part 1.5 Applying faith-related Soft Control Improvement Actions (IA) Part 1.6 Aligning the implementation of Governance hard controls with ‘Duty of Care’ Part 1.7 Conclusion Part 1.8 Outcome of this step Part 1.9 Management Tip Part Improve Board Effectiveness Part 2.1 Introduction to Board Effectiveness Part 2.2 Board Effectiveness Hard Controls Part 2.3 Impact of principles and soft controls on Board Effectiveness hard controls Part www.sylvania.com We not reinvent the wheel we reinvent light Fascinating lighting offers an infinite spectrum of possibilities: Innovative technologies and new markets provide both opportunities and challenges An environment in which your expertise is in high demand Enjoy the supportive working atmosphere within our global group and benefit from international career paths Implement sustainable ideas in close cooperation with other specialists and contribute to influencing our future Come and join us in reinventing light every day Light is OSRAM Download free eBooks at bookboon.com Click on the ad to read more IMPLEMENTING ‘DUTY OF CARE’ DUTIES: PART 2: AN APPROACH WITH TOOLS TO CARE OF YOUR COMPANY Contents 2.4 Strategies for implementing board effectiveness hard controls Part 2.5 Applying Soft temperance-related Control Improvement Actions (IA) Part 2.6 Aligning Board Effectiveness hard controls with ‘Duty of Care’ Part 2.7 Conclusion Part 2.8 Outcome of this step Part 2.9 Management Tip Part 2.10 End Notes Part 3 Increase Executive Leadership Part 3.1 Introduction to Executive Leadership Part 3.2 Executive Leadership Hard Controls Part 3.3 Impact of principles and soft controls on Executive Leadership hard controls Part 3.4 Strategies for implementing leadership hard controls Part 3.5 Applying justice-related Soft Control Improvement Actions (IA) Part 3.6 Aligning the implementation of Leadership hard controls with ‘Duty of Care’ Part 3.7 Conclusion Part 3.8 Outcome of this step Part 3.9 Management Tip Part 3.10 End Notes Part Improve Business Operations Part 4.1 Introduction to Business Operations Part 4.2 Business Operations Hard Controls Part 4.3 Impact of principles and soft controls on Business Operations hard controls Part 4.4 Strategies for implementing business operations hard controls Part 4.5 Applying harmony-related Soft Control Improvement Actions (IA) Part 4.6 Aligning Operations hard controls with ‘Duty of Care’ Part 4.7 Conclusion Part 4.8 Outcome of this step Part 4.9 Management Tip Part Manage Human Aspects Part 5.1 Introduction to Managing Human Aspects Part 5.2 Human Aspects Hard Controls Part 5.3 Impact of principles and soft controls on Managing Human Aspects hard controls Part 5.4 Strategies for implementing human aspects hard controls Part 5.5 Applying friendship-related Soft Control Improvement Actions (IA) Part Download free eBooks at bookboon.com IMPLEMENTING ‘DUTY OF CARE’ DUTIES: PART 2: AN APPROACH WITH TOOLS TO CARE OF YOUR COMPANY Contents 5.6 Aligning Human Aspects with ‘Duty of Care’ Part 5.7 Conclusion Part 5.8 Outcome of this step Part 5.9 Management Tip Part 6 Augment Trust and Confidence Part 6.1 Introduction to Augmenting Trust and Confidence Part 6.2 Trust and Confidence Hard Controls Part 6.3 Impact of principles and soft controls on Trust and Confidence hard controls Part 6.4 Strategies for implementing trust and confidence hard controls Part 6.5 Applying goodness and kindness-related Soft Control Improvement Actions (IA) Part 6.6 Aligning Trust and Confidence hard controls with ‘Duty of Care’ Part 6.7 Conclusion Part 6.8 Outcome of this step Part 6.9 Management Tip Part 6.10 End Notes Part 7 Improve Internal Management Controls Part 7.1 Introduction to improving Internal Management Controls Part 7.2 Part Improving Internal Management Hard Controls 7.3 Impact of principles and soft controls on Improving Internal Management Hard Controls Part 7.4 Strategies for improving Internal Management hard controls Part 7.5 Applying courage-related Soft Control Improvement Actions (IA) Part 7.6 Aligning the improvement of Internal Management Controls Framework with ‘Duty of Care’ Part 7.7 Conclusion Part 7.8 Outcome of this step Part 7.9 Management Tip Part 8 The Seven Ancient Greek Wisdom Principles Part 8.1 Description of Principles Part Hard and Soft Controls Part 9.1 Internal Management Hard controls Part 9.2 Soft controls Part 9.3 End Notes Part Download free eBooks at bookboon.com IMPLEMENTING ‘DUTY OF CARE’ DUTIES: PART 2: AN APPROACH WITH TOOLS TO CARE OF YOUR COMPANY Contents 10 Audit Process Part 10.1 General evaluation guidelines Part 10.2 Audit Methodology Part 10.3 Audit Report Example Part 11 Risk Evaluation Methodology Part 11.1 General Concepts: Uncertainty and Risks Part 11.2 Critical Success Factors Part 11.3 Internal Audit (IA) Objectives Part 11.4 Risks Part 11.5 Role of Internal Audit (IA) Part 11.6 Audit Tests Part 11.7 Application of evaluation methodology Part 11.8 Conclusion Part 12 Duty of Care Job Responsibilities Part 13 Performance Measures and Compliance Indicators Part 13.1 ‘Duty of Care’ Governance Part 13.2 ‘Duty of Care’ Board Effectiveness Part 13.3 ‘Duty of Care’ Leadership Part 13.4 ‘Duty of Care’ Operations Part 13.5 ‘Duty of Care’ Human Aspects Part 13.6 ‘Duty of Care’ Trust and Confidence Part 13.7 ‘Duty of Care’ Improving Internal Management Controls Part 14 Employee Handbook Part 14.1 Introduction Part 14.2 Employee Handbook: Example Part 14.3 End Notes Part Bibliography Part Section A: Publications by John KYRIAZOGLOU Part Dedications 13 Acknowledgements 14 Synopsis of ‘Duty of Care’ Book 15 Summary: ‘Duty of Care’ Support Tools 16 Part 2.1: Introduction to ‘Duty of Care’ Plans 18 Download free eBooks at bookboon.com IMPLEMENTING ‘DUTY OF CARE’ DUTIES: PART 2: AN APPROACH WITH TOOLS TO CARE OF YOUR COMPANY Contents 1 Crafting Policies and Procedures Management Plan 20 1.1 Methodology 20 2 Fire Safety Management and Evacuation Plan 22 2.1 22 Objective of this plan 2.2 Fire Safety Management and Evacuation Plan – Example for Company ‘XXY’ (fictitious business entity) 22 3 Workplace Hazards Prevention Actions Plan 28 3.1 28 Objective of this plan 3.2 Workplace Hazard Prevention Actions Plan – Example for Company ‘XXY’ (fictitious business entity) 28 4 Data Security Management Plan 34 4.1 34 Objective of this plan 4.2 Contents 34 5 Corporate Intelligence Monitoring Management Plan 39 5.1 39 Objective of this plan 5.2 Actions 39 6 Corporate Risk Management Plan 41 6.1 41 Objective of this plan 6.2 Actions 41 7 Corporate Cultural Resilience Improvement Plan 43 7.1 43 Objective of this plan 7.2 Actions 43 8 Corporate Team Improvement Plan 50 8.1 50 Objective of this plan 8.2 Actions 50 Workplace Wellness Plans 53 9.1 Corporate Employees’ Wellness Improvement Plan 54 9.2 Ten Golden Values Life Improvement plan 63 9.3 Emotional and Mental Health Improvement plan 68 10 ‘Duty of Care’ Approach Improvement Plans 70 10.1 Corporate Governance Improvement Plan 71 10.2 Board Effectiveness Improvement Plan 72 10.3 Executive Leadership Improvement Plan 73 10.4 Business Operations Improvement Plan 74 10.5 Manage Human Aspects Improvement Plan 75 10.6 Trust and Confidence Improvement Plan 77 10.7 Internal Controls Improvement Plan 78 Download free eBooks at bookboon.com IMPLEMENTING ‘DUTY OF CARE’ DUTIES: PART 2: AN APPROACH WITH TOOLS TO CARE OF YOUR COMPANY Contents Part 2.2: Introduction to ‘Duty of Care’ Policies 80 11 Wellness, Stress and Health Policies 82 11.1 Policy #01: Workplace Wellness Policy 83 11.2 Policy #02: Occupational Stress Management Policy 85 11.3 Policy #03: Workplace Health and Safety Policy 89 12 Health Records and Human Rights Policies 92 12.1 Policy #04: Employee Health Records Management Policy 92 12.2 Policy #05: Human Rights Policy 94 13 Public Relations Policies 97 13.1 Policy #06: Community Relations Policy 97 13.2 Policy #07: Corporate Communications Policy 99 14 Corporate Philosophy Policies 102 14.1 Policy #08: Conflicts of Interest Policy 103 14.2 Policy #09: Corporate Ethics Policy 104 14.3 Policy #10: Vision, mission and values statements 106 14.4 Policy #11: Corporate Social Responsibility Policy 107 15 Data, Customer and Environment Policies 108 15.1 Policy #12: Data Protection Policy 109 15.2 Policy #13: Customer Service Policy 112 15.3 Policy #14: Environment Management Policy 113 Part 2.3: Introduction to ‘Duty of Care’ Audit Questionnaires 114 16 Corporate Philosophy Assessment Questionnaires 115 16.1 Internal Controls Framework Assessment Questionnaire 115 16.2 Corporate Vision, Mission, and Values Statements Assessment Questionnaire 115 16.3 Departmental Vision, Mission, and Values Statements Assessment Questionnaire 116 16.4 Corporate Ethics Policy Assessment Questionnaire 117 16.5 Corporate Ethics Program Assessment Questionnaire 118 17 Strategic Performance Assessment Questionnaires 119 17.1 Strategic Readiness Assessment Questionnaire 119 17.2 Business Idea Development Assessment Questionnaire 124 17.3 Corporate Strategic Plan Assessment Questionnaire 125 17.4 Strategic Management Controls Assessment Questionnaire 128 17.5 Organizational Controls Readiness Assessment Questionnaire 130 Download free eBooks at bookboon.com IMPLEMENTING ‘DUTY OF CARE’ DUTIES: PART 2: AN APPROACH WITH TOOLS TO CARE OF YOUR COMPANY Contents 18 Monitoring Controls Assessment Questionnaires 133 18.1 Enterprise Controls Monitoring Assessment Questionnaire 133 18.2 Communications System Assessment Questionnaire 136 18.3 Internal Audit Assessment Questionnaire 137 18.4 Monitoring Strategic Plan Assessment Questionnaire 138 18.5 Monitoring Corporate Controls Assessment Questionnaire 139 19 Corporate Governance Assessment Questionnaires 141 19.1 Strategic Planning Assessment Questionnaire 142 19.2 DOC Policies Assessment Questionnaire 143 19.3 Corporate Management Responsibility Assessment Questionnaire 143 19.4 Performance Management Assessment Questionnaire 145 19.5 Awareness, Communication and Training Assessment Questionnaire 145 19.6 146 Business Continuity Assessment Questionnaire 19.7 Emergency and Disaster Management Assessment Questionnaire 147 18.8 Management and Continuous Improvement Assessment Questionnaire 148 20 IT Governance Assessment Questionnaires 150 20.1 IT Terms of Reference Assessment Questionnaire 150 18.2 IT Vision, Mission, and Values Assessment Questionnaire 151 18.3 IT Strategic Planning Assessment Questionnaire 152 18.4 IT Technology Coverage Assessment Questionnaire 154 18.5 IT Performance Assessment Questionnaire 155 18.6 Monitoring IT Controls Assessment Questionnaire 156 21 Administration Assessment Questionnaires 162 21.1 162 Policies and Procedures Assessment Questionnaire 21.2 Departmental Terms of Reference Assessment Questionnaire 163 21.3 Records Management System Assessment Questionnaire 164 21.4 Legal Issues Assessment Questionnaire 166 22 HR Management Assessment Questionnaires 167 22.1 167 HR Management System Assessment Questionnaire 22.2 Personnel Responsibilities and Skills Assessment Questionnaire 169 22.3 Personnel Management Policy Assessment Questionnaire 169 23 Personal Wellness Assessment Questionnaires 170 23.1 Personal Happiness Audit Questionnaire 170 23.2 Personal Stress Audit Questionnaire 172 23.3 Occupational Stress Audit Questionnaire 173 Download free eBooks at bookboon.com 10 ... Effectiveness Part 13.3 ‘Duty of Care’ Leadership Part 13.4 ‘Duty of Care’ Operations Part 13.5 ‘Duty of Care’ Human Aspects Part 13.6 ‘Duty of Care’ Trust and Confidence Part 13.7 ‘Duty of Care’ Improving... Synopsis of ‘Duty of Care’ Book 15 Summary: ‘Duty of Care’ Support Tools 16 Part 2. 1: Introduction to ‘Duty of Care’ Plans 18 Download free eBooks at bookboon.com IMPLEMENTING ‘DUTY OF CARE’ DUTIES: ... KYRIAZOGLOU IMPLEMENTING ‘DUTY OF CARE’ DUTIES PART 2: AN APPROACH WITH TOOLS TO CARE OF YOUR COMPANY Download free eBooks at bookboon.com Implementing ‘Duty of Care’ Duties: Part 2: An approach