What factors affect on customer satisfaction when using services at highlands coffee store pico plaza branch

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Ngày đăng: 28/02/2018, 10:31

... signature Customer Satisfaction in Highlands Pico Page i/ 73 ACKNOWLEDGMENTS A thesis on business administration with the topic "What factors affect on customer satisfaction when using services at. .. HC in Pico Plaza, using SERVQUAL dimensions, in order to answer the main research question (What factors affect on customer satisfaction when using service at Highlands Coffee – Pico Plaza Branch. .. are: What factors affect on customer satisfaction when using service at Highlands Coffee – Pico Plaza Branch? 1.3 OBJECTIVE We need to achieve following objective of the research and that will
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