Operations management by stevenson 9th student slides chapter 9

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... Petroleum Operations Company– service Park Place Lexus– small business Jenks Public Schools– education Richland College– education Bronson Methodist Hospital healthcare 9- 9 Total Quality Management. .. Contributors 9- 4 Deming’s 14 Points 9- 5 Determinants of Quality Conformance to Design Design Ease of Use After-Sale Service 9- 6 Costs of Quality • Failure Costs – Costs incurred by defective parts/products... occurring 9- 7 Quality Awards and Certification • Quality Awards – Deming Prize – Malcolm Baldrige National Quality Award • Quality Certifications – ISO 90 00 – ISO 14000 – ISO 24700 9- 8 Recent
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