Organizational behavior core concepts by kinicki chapter10

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...10 Organizational Behavior core concepts Power and Politics: How People Influence One Another 10-2 McGraw-Hill/Irwin Organizational Behavior, Core Concepts Copyright © 2008 by the McGraw-Hill... serve the customer 10-15 Randolph’s Empowerment Model Figure 10-1 10-16 Domain of Organizational Politics • Organizational politics – intentional acts of influence to enhance or protect the self-interests... Distinguish between favorable and unfavorable impression management tactics • Explain how to manage organizational politics 10-4 Generic Influence Tactics 10-5 Rational persuasion Inspirational appeals
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