Organizational behavior core concepts by kinicki chapter1

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...1 Organizational Behavior core concepts Organizational Behavior: Why People Matter to Organizations 1-2 McGraw-Hill/Irwin Organizational Behavior, Core Concepts Copyright © 2008 by the McGraw-Hill... affected by global business and the changing workplace • Define organizational behavior, and identify disciplines that contribute to OB 1-3 Learning Objectives • Discuss how OB has been shaped by total... replaced by customer-centered leaders • Employees are being viewed as internal customers 1-16 Evolution of the 21st Century Manager 1-17 Table 1-1 The Field of Organizational Behavior • Organizational
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