Management by chuch williams chapter 15

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... Upward • Risk of telling upper management about problems • Managers reacting angrily and defensively to problems • Few opportunities for workers to contact upper levels of management Horizontal 2.2... Hurriedly communicating vague, unclear messages Issuing messages indicating management s low regard for lower-level workers • Management discouraging or punishing horizontal communication • Managers... Downward communication – top down • Upward communication – bottom up • Horizontal – within a level 2.2 15 Improving Formal Communication Decrease reliance on downward communication Increase chances for
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