Chapter Problem-Solving Using Define, Measure, Analyze, Improve, Control Lean Six Sigma: Process Improvement Tools and Techniques DonnaC.Summers â2011PearsonHigherEducation, UpperSaddleRiver,NJ07458.AllRightsReserved Problem-Solving If you dont know where you are going, you will probably end up somewhere else – Laurence J Peters • Author and business theorist Lean Six Sigma: Process Improvement Tools and Techniques DonnaC.Summers â2011PearsonHigherEducation, UpperSaddleRiver,NJ07458.AllRightsReserved Problem-Solving Dr Demings Plan-Do-Study-Act Cycle LeanSixSigma:ProcessImprovementToolsandTechniques DonnaC.Summers â2011PearsonHigherEducation, UpperSaddleRiver,NJ07458.AllRightsReserved Problem-Solving Six Sigma projects have five phases: – Define – Measure – Analyze – Improve – Control LeanSixSigma:ProcessImprovementToolsandTechniques DonnaC.Summers (note similarity to PDSA) â2011PearsonHigherEducation, UpperSaddleRiver,NJ07458.AllRightsReserved Problem-Solving • Define – Identify the problem/project – Define the requirements – Establish the goals to be achieved Lean Six Sigma: Process Improvement Tools and Techniques Donna C. Summers © 2011 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved Problem-Solving • Measure – Gather information about the current process • Define and measure key process steps and inputs – Refine the problem statement and goals Lean Six Sigma: Process Improvement Tools and Techniques Donna C. Summers © 2011 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved Problem-Solving • Analyze – Identify potential root causes of the problem – Validate the cause and effect relationship – Identify the vital few root causes LeanSixSigma:ProcessImprovementToolsandTechniques DonnaC.Summers â2011PearsonHigherEducation, UpperSaddleRiver,NJ07458.AllRightsReserved Problem-Solving • Improve – Implement solution to address root causes of problem – Test solutions – Measure results Lean Six Sigma: Process Improvement Tools and Techniques Donna C. Summers © 2011 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved Problem-Solving • Control – Evaluate and monitor improvements • Make adjustments as needed – Establish standard procedures Lean Six Sigma: Process Improvement Tools and Techniques DonnaC.Summers â2011PearsonHigherEducation, UpperSaddleRiver,NJ07458.AllRightsReserved Problem-Solving Eight essential tools typically used within DMAIC process – Process Maps – Cause and Effect Diagrams – Failure Modes and Effects Analysis – Measurement System Analysis – Process Capability Studies – Multi-variate studies – Design of Experiments Process Control Plans LeanSixSigma:ProcessImprovementToolsandTechniques DonnaC.Summers â2011PearsonHigherEducation, UpperSaddleRiver,NJ07458.AllRightsReserved Problem-Solving • Seven Tools of Quality proposed by Kaoru Ishikawa – Flow Chart – Control Chart – Check Sheet – Histogram – Pareto Diagram – Cause and Effect Diagram – Scatter Diagram LeanSixSigma:ProcessImprovementToolsandTechniques DonnaC.Summers â2011PearsonHigherEducation, UpperSaddleRiver,NJ07458.AllRightsReserved  ... about the current process • Define and measure key process steps and inputs – Refine the problem statement and goals LeanSixSigma:ProcessImprovementToolsandTechniques DonnaC .Summers â2011PearsonHigherEducation,... Plan-Do-Study-Act Cycle LeanSixSigma:ProcessImprovementToolsandTechniques DonnaC .Summers â2011PearsonHigherEducation, UpperSaddleRiver,NJ07458.AllRightsReserved Problem-Solving • Six Sigma projects have... results LeanSixSigma:ProcessImprovementToolsandTechniques DonnaC .Summers â2011PearsonHigherEducation, UpperSaddleRiver,NJ07458.AllRightsReserved Problem-Solving • Control – Evaluate and monitor improvements