MINISTRY OF TRANSPORTATION MINISTRY OF EDUCATION & TRAINING VIETNAM MARITIME UNIVERSITY NGUYEN THI QUYEN DISSERTATION GLOBAL STUDIES AND MARITIME AFFAIRS RECOMMENDATION TO IMPROVE THE OCEAN FREIGHT FORWARDING PROCESS FOR IMPORT FCL CARGOES IN GOLDEN STAR INVESTMENT TRADING AND LOGISTICS COMPANY LIMITED HAI PHONG – 2015 MINISTRY OF TRANSPORTATION MINISTRY OF EDUCATION & TRAINING VIETNAM MARITIME UNIVERSITY STUDENT NAME: NGUYEN THI QUYEN CLASS: GMA02 DISSERTATION GLOBAL STUDIES AND MARITIME AFFAIRS RECOMMENDATION TO IMPROVE THE OCEAN FREIGHT FORWARDING PROCESS FOR IMPORT FCL CARGOES IN GOLDEN STAR INVESTMENT TRADING AND LOGISTICS COMPANY LIMITED Supervisor: Hoang Bao Trung Division: Basic Economics Faculty: Economics HAI PHONG – 2015 Recommendation to improve the ocean freight forwarding process for import FCL cargoes in GSC Co., Ltd PREFACE In the context of globalization as currently, in order to build a wealthy and developed country, the process of imported and exported cargoes plays an important role Because it ensures the exchange of goods with the country around the world, effectively exploit the potential resources in the country, promote economic growth; raise the level of technology and the restructuring of domestic industries; create jobs, raise incomes, improve living conditions for citizens Besides, when referring to import and export activities,international freight forwarding is one of the most important activities They cannot separate and have a consistent relationship with each other The rapid increase in scale and speed of export-import operations is main reason that make the developed strongly freight forwarding activity in both width and depth in recent years, especially ocean freight forwarding The biggest advantage of international transportation by sea is able to transport a large amount of cargoes with the low cost, compared to other modes of transport Because human beings take advantage of natural water surface and just have to invest in build port and channel system, not much as other transport sectors The second strong point, if in the long distance as from Asia to Europe or America…, the speed of ocean transport is only slower than the speed of air transport The reason is the ship acts continuously without a break, even in bad weather conditions that any other means of transport cannot operate Moreover, because of freight across the ocean, so the vessel can choose the shortest route to go straight from one country to another without waste time to wait or make procedures in the intermediate country Consequently, international transport by sea holds a special important position in transport goods in the world Additionally, joining in most of freight activities is the forwarder They are organizer; bring goods quickly and efficiently from production place to consumption place Therefore, the freight forwarder plays an increasingly positive role in the development of international trade in every country In the period internship time at Golden Star Investment Trading and Logistics Company Limited (GSC Co., Ltd), I have chance to research and practice the process Nguyen ThiQuyen – GMA02 Page i Recommendation to improve the ocean freight forwarding process for import FCL cargoes in GSC Co., Ltd of freight forwarding for importing cargoes From what have learned in the last time, I would like to choose the topic: “Recommendation to improve the ocean freight forwarding process for importFCL cargoes in Golden Star Investment Trading and Logistics Company Limited” for my dissertation The dissertation has structured as follows: Chapter I: Foundation of freight forwarding process for import FCL cargoes Chapter II: Evaluation ofthe ocean freight forwarding process for import FCL cargoes in Golden Star Investment Trading and Logistics Co., Ltd Chapter III: Recommendation to improve the ocean freight forwarding process for import FCL cargoes in Golden Star Investment Trading and Logistics Co., Ltd I declare that this report is my own unaided work It has not submitted before.If violated, I am solely responsible for and bear the punishments of the Institution and University Nguyen ThiQuyen Quyen Nguyen ThiQuyen – GMA02 Page ii Recommendation to improve the ocean freight forwarding process for import FCL cargoes in GSC Co., Ltd ACKNOWLEDGEMENT Firstly, I would like to express my sincere gratitude to teachers who conscientious to impart knowledge, valuable experience for us in last time I also want to thank Masters Hoang BaoTrung His guidance helped me in all the time of research and writing of this dissertation Additionally, I sincerely thank the Board of Directors as well as the staff in Golden Star Investment Trading and Logistics Company Limited who are enthusiastic guidance and create convenient conditions for me Thanks to its, I could improve learned knowledge with practical activities, learn experiences and complete my dissertation However, with limited knowledge and time, my dissertation does not avoid certainly shortcomings Therefore, I would like to receive suggestions, comments evaluations from teachers as well as from the company I sincerely thank you! Nguyen ThiQuyen – GMA02 Page iii Recommendation to improve the ocean freight forwarding process for import FCL cargoes in GSC Co., Ltd TABLE OF CONTENTS PREFACE i ACKNOWLEDGEMENT iii TABLE OF CONTENTS iv LIST OF SYMBOLS AND ABBREVIATIONS vii LIST OF TABLES ix LIST OF FIGURES x INTRODUCTION 1 Necessity Research Object Research Scope Research Findings Research methodology CHAPTER I: FOUNDATION OF FREIGHT FORWARDING PROCESS FOR IMPORT FCL CARGOES 1.1 Overview of freight forwarding 1.1.1 The theoretical foundation 1.1.2 The legal basis of freight forwarding 1.2 Process of freight forwarding for import FCL cargoes 11 1.2.1 Definition of FCL 11 1.2.2 Process of freight forwarding for import FCL cargoes 12 1.2.3 Related parties in forwarding process .12 CHAPTER II EVALUATION OF THE OCEAN FREIGHT FORWARDING PROCESS FOR IMPORT FCL CARGOES IN GSC CO., LTD 14 2.1 The overview of GSC Co., Ltd 14 2.1.1 Basic information of GSC Co., Ltd 14 2.1.2 The structure of organization 16 2.1.3 The scope of activities 18 Nguyen ThiQuyen – GMA02 Page iv Recommendation to improve the ocean freight forwarding process for import FCL cargoes in GSC Co., Ltd 2.1.4 Core values .18 2.1.5 The capacity of the company 19 2.1.6 Management software system - SMF 19 2.1.7 Human resources 20 2.1.8 The result of business operation 21 2.1.9 The result of ocean freight forwarding activities for import FCL cargoes 23 2.1.10 Advantages and disadvantages of business activities of the company 25 2.2 Ltd The process of the ocean freight forwarding for import FCL cargoes in GSC Co., 27 2.2.1 Process 27 2.2.2 Explain the process 27 2.2.3 Time of the process .38 2.3 Evaluation of the ocean freight forwarding process for import FCL cargoes of GSC Co., Ltd 38 2.3.1 Advantages .38 2.3.2 Disadvantages 40 CHAPTER III RECOMMENDATION TO IMPROVE THE OCEAN FREIGHT FORWARDING PROCESS FOR IMPORT FCL CARGOES IN GSC CO., LTD 42 3.1 Development prospect of the country 42 3.2 Development direction of the company .42 3.2.1 The mission 43 3.2.2 The vision .43 3.3 Recommendation to improve the ocean freight forwarding process for import FCL in GSC Co., Ltd 43 3.3.1 To the company 44 3.3.1.1 Solution 1: Invest means of transport, infrastructure and warehousing 44 3.3.1.2 Solution 2: Improve human resources .45 3.3.1.3 Solution 3: Shorten the forwarding time and minimize costs 46 3.3.1.4 Solution 4: Improve the quality of forwarding services .47 Nguyen ThiQuyen – GMA02 Page v Recommendation to improve the ocean freight forwarding process for import FCL cargoes in GSC Co., Ltd 3.3.1.5 Solution 5: Check containers when importing containers 49 3.3.2 To the government 50 CONCLUSION 53 BIBLIOGRAPHY 54 APPENDICES 56 Nguyen ThiQuyen – GMA02 Page vi Recommendation to improve the ocean freight forwarding process for import FCL cargoes in GSC Co., Ltd LIST OF SYMBOLS AND ABBREVIATIONS GSC Golden Star Investment Trading and Logistics Company Limited FCL Full Container Load LCL Less than Container Load FIATA International Federation of Freight Forwarders Associations CLECAT The European Association for Forwarding, Transport, Logistic and Customs Services ICD Inland Container Depot D/O Delivery Order L/C Letter of Credit B/L Bill of Lading C/O Certificate of Origin EIR Equipment Interchange Receipt ISBP International Standard Banking Practice UCP The Uniform Customs and Practice EU European Union SMF System ManagementFreight Forwarding VAT Value Added Tax WTO World Trade Organization EMS Express Mail Service Nguyen ThiQuyen – GMA02 Page vii Recommendation to improve the ocean freight forwarding process for import FCL cargoes in GSC Co., Ltd ETD Expected Time Departure ETA Expected Time Arrival THC Terminal Handling Charge CIC Container Imbalance Charge CY Container Yard VNACCS Vietnam Automated Cargo Clearance System VCIS Vietnam Customs Intelligence Information System Nguyen ThiQuyen – GMA02 Page viii Recommendation to improve the ocean freight forwarding process for import FCL cargoes in GSC Co., Ltd CHAPTER III RECOMMENDATION TO IMPROVE THE OCEAN FREIGHT FORWARDING PROCESSFOR IMPORT FCL CARGOES IN GSC CO., LTD 3.1 Development prospect of the country In order to develop the economy, the country will take advantages of available resources to serve the internal demand and export to other nations Vietnam is a new country, which is moving to the market economy and still must suffer from the war consequences Thus, import activity plays important roles in the process of restoring the economy and advance the process of industrialization and modernization of the country According to statistics of Vietnam Customs, total import turnover in 2014 was estimated at 148 billion dollars, up 12.1% compared with 2013 The total import turnover in months in 2015 is 124,247 million dollars, increased by 15.6% compared with the same period in 2014 (VietnamCustoms, Vietnam Customs, 2015) Besides, due to the low economic development level, so the increase import of machineries, equipment, and raw materials is indispensable It has facilitated to can access and improve to advanced technologies, solve the shortage of materials inputs Thereby contributing to promote the diversified domestic consumer goods, produce high quality goods, increase the competitiveness with foreign products, grow export activities as well as the domestic economy and improve the citizen's living standards It demonstrates that the development prospect of forwardingin Vietnam in some next year is high It is also the development prospect of GSC in freight forwarding for import cargoes 3.2 Development direction of the company In order to enhance business operational efficiency, GSC needs to give specific directions and highly feasible to build the development orientation for the company: Nguyen ThiQuyen – GMA02 Page 42 Recommendation to improve the ocean freight forwarding process for import FCL cargoes in GSC Co., Ltd 3.2.1 The mission - Provide reasonable solutions to meet client's demand - Continue basing on core values to serve the customer: Respect – Prosperity – Transparency – Compliance - Co-operate with the community of Logistics companies to improve the system of supply chain network in order to satisfy diversified business demands of partners in domestic as well as abroad 3.2.2 The vision - Building and performing business operational mechanism, the pricing mechanism, commissions to promote business situation, strengthen management leading to cost savings, improve service quality and competitiveness on market in order to attract new customers and maintain good relationships with existing customers - Investing, exploiting and taking advantages of the facilities to organize forwarding services in an optimal way Building business strategies for the period 2015 - 2020 and the next years The company focuses on exploiting the available strengths of business, such as technical system, infrastructure system, and theprofessional staff in order to - improve service quality as well as diversify kinds of services Creating close and flexible relationships among employees, departments within the company for the benefit of the whole company 3.3 Recommendation to improve the ocean freight forwarding process for import FCL in GSC Co., Ltd Based on the limitations above and the direction of the company, I give some recommendations to enhance the ocean freight forwarding process for importing FCL at GSC Co., Ltd Nguyen ThiQuyen – GMA02 Page 43 Recommendation to improve the ocean freight forwarding process for import FCL cargoes in GSC Co., Ltd 3.3.1 To the company 3.3.1.1 Solution 1: Invest means of transport, infrastructure and warehousing - The objective:  Improve infrastructure and equipment to serve the demand of freight forwarding, provide high quality services for the customer  Bring satisfaction to customers on the preservation of goods with modern - facilities The way to perform solution:  Because the finance source is not yet enough to buy new means of transportation and modern equipment, so the company can apply finance leases solution  The company only needs to pay in advance a minimum 20% of the total price of the leased property without mortgaged assets, not suffer to the risk of devaluations, natural wear but still used new technologies and machines The rest will be repaid gradually during the rental period  This is especially beneficial when the company intend to retain the property after expiring contract The customer can buy or resume leasing these properties under the agreement in contract  Although hiring assets can be more expensive than going to buy, however if capital is an important issue of a company, this will be a very attractive option  Take maximum advantages of volume and capacity of means of transportation to decrease minimum costs and create the competitive advantages for the company  Take optimum advantages of storages For retail shipments, the company should arranges reasonable as building added shelf… It helps saving areas for storages  Maintain equipment, machineries, and storages regularly as well as checking vehicles quality; improve transport team to serve quickly and Nguyen ThiQuyen – GMA02 Page 44 Recommendation to improve the ocean freight forwarding process for import FCL cargoes in GSC Co., Ltd timely the customer and avoid damages in the process of transport cargoes  In warehousing business, the company also needs to equip with more modern equipment in order to improve handling services, preserving, transporting cargoes Besides, the company also should apply warehouse management software to facilitate the implementation process in warehouse operations - The effective expectation of solution:  The transported cargoes are active and quicker When finishing cargo clearance, the company has available means of transport to transport cargoes  Handling cargoes is easier, delivering cargoes timely and decreasing services price  The maintained goods arebetter, owing to invest modern equipment  Preserve more goods, including foundation space of warehouse  The customer will feel satisfied with the professional forwarding ability, modern equipment of the company 3.3.1.2 Solution 2: Improve human resources - The objective:  Improve the skills and qualifications of staff and ability to interact with customers  Training the experienced staffs and work more efficiency to reduce - unnecessary costs and save time, satisfy the demand of customers about the ability of performing jobs, leading to bringing more profit to the company The way to perform solution:  Human resource is a key factor determining the success of any company So, the company needs to implement training programs regularly for new employees as well as the present staff in order to they always have the best abilities to perform the request of customers Nguyen ThiQuyen – GMA02 Page 45 Recommendation to improve the ocean freight forwarding process for import FCL cargoes in GSC Co., Ltd  When the workload increases, instead of a staff must more jobs, the company can hire part-time employees (as trainees) They can support some basic works for the company, such as contact the customer, shipping lines; receiving order information; supporting implementation of e-customs procedures, customs procedures at ports; arranging and classifying documents  Among employees of the company have only staffs who understand the whole forwarding process, the rest of employees only know about a stage of the process So, the company should organize training courses in order to all staffs can assist in the process of working together  Encourage employees to improve foreign languages It not only enriches their knowledge, but also serves the demands of works in global economy  The company needs to update and disseminate the legal documents related to import-export activities, changes in the state policies, the customs law in order to implement correctly, save costs and time and help the forwarding process easier, avoid minimum errors  There is clear reward and punish at work, encourage self-conscious The company should care for the employee's life, such as organizing the birthday party for them They will relax and feel comfortable at works -  The company's leader must have a high sense, exemplary and responsible for the work, use appropriate person to avoid overlapping assignments The effective expectation of solution:  Avoid the pressure of work for all employees; create a comfortable environment but still efficiency  Create a professional working environment and clearly  Create the solidarity among employees 3.3.1.3 Solution 3: Shorten the forwarding time and minimize costs - The objective:  Shorten the forwarding time to limit costs and improve profit for the company Nguyen ThiQuyen – GMA02 Page 46 Recommendation to improve the ocean freight forwarding process for import FCL cargoes in GSC Co., Ltd  Take advantage of reduced costs to invest more profitable - The way to perform solution:  About cargo clearance:  In the process of cargo clearance at the Customs Sub-branch, the employee can combine other jobs in waiting time  Contact actively the customs office to remind and provide an address for goods inspection, avoid having to wait long  Expand relationships with customs staffs  The staff documents must concentrate highly when checking import documents to avoid slowing the expected time  Recruit the right people to avoid waste money in the training of not professional staff  Reduce labor costs by transferring the paperwork into electronic systems  Reduce unnecessary costs such as taking advantage of discounted opportunities to buy equipment with lower prices or refuse unnecessary services for the business operations  Negotiate with the customer about costs incurred in the forwarding process to better control costs  Control the use of all the assets in the company, avoid waste and misuse  Retrieve debts from customers to have business capital; limit borrowing - because of having to pay high interest The effective expectation of solution:  Reduce time and costs unnecessarily and improve operational efficiency  Detect errors in documents of customs procedures, editing timely before customs discover errors  Increase reliability of importers 3.3.1.4 Solution 4: Improve the quality of forwarding services - The objective:  Maintain friendly relationship with old customers  Attract new customers Nguyen ThiQuyen – GMA02 Page 47 Recommendation to improve the ocean freight forwarding process for import FCL cargoes in GSC Co., Ltd  Bring the best services for customers - The way to perform solution:  The company always pays attention to the customer's requirements, contact frequently the customer to catch their feedback in order to issue more reasonable policies  When having the information about newly established companies who have the demand of imported goods, the company needs to build plans to reach them, create initial relationships, express the wish in long-term cooperation and give reasonable price to can contract immediately  In the process of implementing the forwarding services, the employee must perform on schedule as well as ensure the quality of goods  All complaints and queries of customers, Sale Department has to answer satisfactorily Staff's politeness is the essential requirement to attract the customer  There are incentive policies to customers (commission policy ) and constantly searching new customers The company should organize meetings between the company and customers to promote the brand, the new services and listen to the customer's opinions  The company needs to upgrade and enrich their website to attract visitors and cooperation Besides, promoting to cooperate and communicate through internet to achieve high effectively, save time and effort For example, create an account for regular customers to provide information such as arrival date, debts and the requirements of the customer in order to both sides follow and statistic more convenient  Join in the specialized organization:  Capture timely information, update regulations, the governmental policies as well as inherit preferences for members  Minimize risks in business; the voice of business is also the voice of the organization  This is an opportunity for companies to exchange experience in business and cooperate together - The effective expectation of solution: Nguyen ThiQuyen – GMA02 Page 48 Recommendation to improve the ocean freight forwarding process for import FCL cargoes in GSC Co., Ltd  Bring satisfaction and confidence to the customer on service quality of the company  Attract more potential customers, generating revenue growth in the future 3.3.1.5 Solution 5: Check containers when importing containers - The objective:  The container is equipment that can use many times It is very convenient for transportation by many different means of transportation and places In shipping process, the container is unavoidable damage, affecting the quality of goods Even, the container may be stolen, if it has high value - goods such as machinery, equipment Therefore, the employee must check the container carefully to avoid damage or loss goods The way to perform solution:  When receiving the imported goods by containers, the forwarder needs to check:  Seal (intact and not forge) Data must be recorded to look up later  Conditions outside of containers must unbroken Any damage that may affect the inside goods must be fully recorded  When opening the container, should open on the right door before to prevent the inside goods falling into people, due to not binding carefully  The angle, pegs of the container needs perfect to ensure the safety when handling containers and cargoes  Must try opening and closing doors, consider the hinges, check the tightness, try moving parts, joints of the container and ensure that all are tight We can find the not tight places by finding the light ray when closing doors  The floor, roof and wall are not bent, dented or scratched seriously The repaired area should be examined separately Besides, also check having any nail or hook in the floor and walls or not to avoid causing damage goods  Containers should be clean and dry Nguyen ThiQuyen – GMA02 Page 49 Recommendation to improve the ocean freight forwarding process for import FCL cargoes in GSC Co., Ltd  After completing the inspection of goods at the port, the forwarder requires some protected measures to avoid loss or damage to inside goods, as press seal, press the door locks of the container - The effective expectation of solution:  Limit damage and loss of goods for customers, bring satisfaction and trust for them  The staff works more professionally  Avoid complaints  Avoid incurred costs of inspections 3.3.2 To the government First of all, the government should perfect the legal basis Currently, the state has not yet a unified theoretical basis for forwarding sector The forwarding activity performs mainly empirically, so the efficiency of this activity is not yet high Thus, the government should combine with the departments, economic researching institutes, universities to provide a general theoretical basis about rules, explaining, implementation for everyone applied The state has invested to upgrade and remodel some important highway routes However, due to the number of daily moving vehicles is very large, so only a time it has been seriously degraded, thereby causing influence to the transportation process of the driver Therefore, the government needs to control stringently the remodeling process of road system, avoiding actions impacts negative on the quality of road system It will help transporting goods safely and more quickly The state also should apply policies and detailed plans for investing and perfecting facilities and infrastructure for ports If there are appropriate strategies, the geographic location of Vietnam totally can become largest transit ports in the region However, due to not yet investing reasonable, this has led to transportation costs increased, due to the number of ports that may receive large ships is still less Thus, almost goods from Vietnam to other countries or vice versa must be through transshipment Besides, port's productivity is low Equipment and warehousing are backward Therefore, not only the modernize ports, the arrangement and the Nguyen ThiQuyen – GMA02 Page 50 Recommendation to improve the ocean freight forwarding process for import FCL cargoes in GSC Co., Ltd investment for the port also should be conducted logical and synchronized In other words, should avoid the too big gap in infrastructure among ports, leading to congestion and overload at some ports meanwhile others - relatively favorable position - not yet operate full capacity The customs officeplays an important role in the implementation process of the forwarding for imported cargoes of companies In fact, Vietnam customs procedure is still complex (prolix process…), not only causing many difficulties for businesses (waste time, costs…), but also facilitating negative actions occurred (the customs staff harasses businesses…) Therefore, the state needs to improve quickly this procedure In other words, the customs office must build the professional force, operate evident, honest and effective in order to meet the demands of businesses and develop the economy Besides, the volume of cargo clearance is increasingly growth; the customs force is still little, so the process of declaring customs declaration causes losing time for companies Thereby, the customs office should supplement staffs and arrange in a rational way to avoid congestion of records In addition, they also need public and give changing in customs procedures for enterprises and set up a hotline to resolve problems timely There are strong measures to remove negative behavior in some departments of the customs office Furthermore, the forwarding activity relates to many different industries, namely transportation, insurance, bank Therefore, in order to develop the forwarding activity, the government also needs to issue policies to grow these fields Additionally, the government should have some policies to protect the local freight forwarding If the foreign forwarding company is free to establish their branches in Vietnam, they will threaten the local industry The freight forwarding should be focused on major state-owned companies Small and private companies can operate as agents for overland transport or the broker of customs clearance, so that they get enough financial strength and experience to join in international freight forwarding The state encourages Vietnam freight forwarding association in order to facilitate the development of forwarding industry in Vietnam Nguyen ThiQuyen – GMA02 Page 51 Recommendation to improve the ocean freight forwarding process for import FCL cargoes in GSC Co., Ltd Finally, the ocean freight forwarding activity for imported container cargoes is diverse and complex with many types of different documents, so still exist some limitations as faulty documents, waste time and cost consuming when making the procedures Nguyen ThiQuyen – GMA02 Page 52 Recommendation to improve the ocean freight forwarding process for import FCL cargoes in GSC Co., Ltd CONCLUSION Freight forwarding had appeared long ago Until now, it has developed deeper, wider and more professional In order to meet the customer's demand, the freight forwarding industry is increasingly completed and developsabout organization, transportation as well as infrastructure With more than years of establishment and development, GSC Co., Ltd branch in Haiphong overcame challenges and step by step affirms its position in freight forwarding industry GSC always operates to satisfy customers, generate a reliable brand, thereby enhancing competitive advantages, compared with domestic and foreign competitors Through this internship, I understand the importance of the freight forwarding industry for the economy today I have been studied added about a business, how it operates, organization, professional behavior of the company I also have realized that in fact has more different than theories in books Therefore, what we need to learn is to understand the theory and the way to apply flexibility them in the future Nguyen ThiQuyen – GMA02 Page 53 Recommendation to improve the ocean freight forwarding process for import FCL cargoes in GSC Co., Ltd BIBLIOGRAPHY FIATA (1997) FIATA MODEL RULES FOR FREIGHT FORWARDING SERVICES Retrieved from https://www.google.com.vn/#q=definition+of+freight+forwarding+of+FIATA FIATASecretariat (2004) Freight forwarders adopt an official description of “freight forwarding and logistics services” https://www.google.com.vn/search?sclient=psy- Retrieved from ab&biw=1366&bih=641&q=definition+of+freight+forwarding+of+FIATA+200 4&oq=definition+of+freight+forwarding+of+FIATA+2004&gs_l=hp.12 4254 16.429059.2.435982.5.5.0.0.0.0.0.0 0.0 1.1.64.psy-ab 32.24.6510.v Kinhtevadubao.vn (2013) Xuất - nhập Việt Nam: Những điểm "sáng tối" Retrieved from Báo Mới: http://www.baomoi.com/Xuat-nhap-khau-VietNam-Nhung-diem-sang-toi/c/11401979.epi Lâm, N T (2014, 10 20) Nhập Việt Nam - Thực tiễn, vấn đề giải pháp Retrieved from Tạp chí Cộng sản: http://www.tapchicongsan.org.vn/Home/PrintStory.aspx?distribution=29838&pr int=true MinistryOfFinance (2012) BÁO CÁO ĐÁNH GIÁ TÁC ĐỘNG dự thảo Nghị định quy định chi tiết số điều Luật Hải quan thủ tục hải quan điện tử hàng hóa xuất khẩu, nhập khẩu, phương tiện vận tải xuất cảnh, nhập cảnh Ha Noi phongvien (2014) Năm 2014: Dự báo nhiều thuận lợi hội cho Xuất Việt Nam Retrieved from Bộ Công Thương Việt Nam: http://www.moit.gov.vn/vn/tin-tuc/2668/nam-2014 du-bao-nhieu-thuan-loi-vaco-hoi-cho-xuat-khau-viet-nam.aspx VietnamCommercialLaw (1997) THE COMMERCIAL LAW Retrieved from Legal Normative Documents: Nguyen ThiQuyen – GMA02 Page 54 Recommendation to improve the ocean freight forwarding process for import FCL cargoes in GSC Co., Ltd http://moj.gov.vn/vbpq/en/Lists/Vn%20bn%20php%20lut/View_Detail.aspx?Ite mID=2471 VietnamCustoms (2013) Overview about VNACCS/VCIS system Retrieved from Vietnam Customs: http://customs.gov.vn/Lists/TinHoatDong/ViewDetails.aspx?ID=19975&Catego ry=G VietnamCustoms (2015) Vietnam Customs Retrieved from Tình hình xuất khẩu, nhập hàng hóa Việt Nam tháng tháng năm 2015: http://www.customs.gov.vn/Lists/ThongKeHaiQuan/ViewDetails.aspx?ID=849 &Category=Ph%C3%A2n%20t%C3%ADch%20%C4%91%E1%BB%8Bnh%2 0k%E1%BB%B3&Group=ph%C3%A2n%20t%C3%ADch 10 VietnamMaritimeUniversity (2011) Textbook of imported and exported freight forwarding Haiphong 11 voer (2014) Sơ lược tình hình giao nhận vận tải giới Retrieved from itgvietnam: http://www.itgvietnam.com/so-luoc-ve-thi-truong-giao-nhanvan-tai-tren-the-gioi/ Nguyen ThiQuyen – GMA02 Page 55 Recommendation to improve the ocean freight forwarding process for import FCL cargoes in GSC Co., Ltd APPENDICES Sale Contract Commercial Invoice Packing List Bill of Lading Certificate of Marine Insurance Certificate of Origin Certificate of Quantity/ Quality Description of Goods Nguyen ThiQuyen – GMA02 Page 56 ... cargoes in GSC Co. , Ltd CHAPTER II EVALUATION OF THE OCEAN FREIGHT FORWARDING PROCESS FOR IMPORT FCL CARGOES IN GSC CO. , LTD 2.1 The overview of GSC Co. , Ltd 2.1.1 Basic information of GSC Co. , Ltd. .. practice the process Nguyen ThiQuyen – GMA02 Page i Recommendation to improve the ocean freight forwarding process for import FCL cargoes in GSC Co. , Ltd of freight forwarding for importing cargoes. .. GMA02 Page Recommendation to improve the ocean freight forwarding process for import FCL cargoes in GSC Co. , Ltd - Warehousing:  If goods have to store, the forwarder will co- ordinate with the department