Welcome to Group Group Sushi’ s presentation SUSHI Class: Preparation and implementation by: 13DTA11 ENGLISH FOR HOSPITALITY Topic 13 The difficulties of inbound and outbound tour guides in Vietnam Suggest some solutions for them for specific CONTENT • Definition of tourism • The difficulties of inbound and outbound tour guides in Vietnam • Interview with tour guides • Suggest some solutions including solutions for some specific situations  professional issue  work pressure issue  professional ethics issue I am having great time in Vietnam… Specially when I have such great help from the guide… Definition of Tourism International tourism Source:  UNSD/UNWTO Workshop Madrid 17/20 July 2006 Outbound • Inbound tourism Inbound tourism, involving non­  tourism resident traveling in the given  country • Outbound tourism, involving  Domestic residents traveling in another  tourism Internalcountry National • Domestic tourism, involving residents of the  tourism tourism DEFINITION TOUR GUIDE an individual who guides tourists, both foreign and domestic, for a fee, commission, or any other form of lawful remuneration Outbound vs Inbound tour guide Outbound Outbound tour tour guide guide • Guiding tourists to travel another country • Interpret foreign language for Vietnamese • Give general information • Manage the itinerary • Make sure that guests are satisfied • Take care of expenses • Take care of injuries/illnesses • Coordinate activities Inbound Inbound tour tour guide guide • Guiding tourists to visit the special destinations in Vietnam • Translate local language for foreigners • Share local knowledge about villages, culture and nature • Show major sites to tourists • Manage and take care of guests • Help the provincial guide with activities in the village or forest The difficulties of both tour guides in general PREPARING MEDICAL SUPPLIES FLEXIBILITY ABOUT PROFESSIONAL ISSUE PRESENTATION EXPERIENCE NECESSARY SKILLS Lack of FOREIGN LANGUAGE COMMUNICATION KNOWLEDGE DESTINATIONS THE FIRST AID The difficulties of both tour guides in general HEALTH HOMESICK FIND A MATE THEMSELVES BUSY TIME ARISING PROBLEMS SOLVING ABOUT WORK PRESSURE ISSUE STRESS IMPOLITE GUESTS PERSONAL FEELINGS CURBING TOURIST’S DEMANDING RELATIONSHIPS FAMILY LOVER FRIENDS The difficulties of both tour guides in general NO FIXED SALARIES GOVERNMENT DEPENDENCE ON MONEY COMPETITION UNAUTHORIZED GUIDES LITTLE SUPPORT YOUNG GUIDES SENIOR GUIDES ABOUT WORK PRESSURE ISSUE ASK FOR COMMISSION TRAVEL AGENTS POOR PAYMENTS The difficulties of both tour guides in general ABOUT PROFESSIONAL ETHICS ISSUE THOUGHTFUL Lack of BASIC VIRTUES POLITE SINCERE TEMPTATION OF MONEY EMOTIONAL PITFALLS RICH-POOR RACE SUCCUMBING RELIGION APPEARANCE DISCRIMINATION AGAINST The difficulties of each tour guide type in particular Outbound Outbound tour tour guide guide Inbound Inbound tour tour • Requiring more complex authentication procedures than inbound guides • Receiving little support when guiding overseas tourists in case of arising problems • Costly expenses when students go to practice as a outbound tour guide • Difference in climate, sometimes extremely rigors • Rules of behavior of each country is different guide guide • Dearth of civic facilities including toilets and fresh rooms for tourism Interview with tour guides Mr Trần Văn Dương The tour guide in HCMC,Vietnam SOLUTIO NS • Health(doing • Knowledge exercise, don’t overwork) IMPROVING KEEPING • • • •• •• • • •• • • • • • •• Calm Foreign languages skills Enthusiasm Communication A proactive nature skills Organization Understanding skills Teamwork skills Flexibility Self-confidence Managing time effectively Self-respect Good behavior Professional appearance Tour preparing thoughtfully Sense of humor Decisiveness Personal integrity Patience Authenticity SPECIFIC SITUATION  Withdrawing experience for self after each guiding tour Thank you for your LISTENIN G! Sources: ... The difficulties of inbound and outbound tour guides in Vietnam Suggest some solutions for them for specific CONTENT • Definition of tourism • The difficulties of inbound and outbound tour guides. .. • Inbound tourism Inbound tourism, involving non­  tourism resident traveling in the given  country • Outbound tourism, involving  Domestic residents traveling in another  tourism Internalcountry... Domestic tourism, involving residents of the tourism tourism DEFINITION TOUR GUIDE an individual who guides tourists, both foreign and domestic, for a fee, commission, or any other form of lawful