MASTER OF BUSINESS ADMINISTRATION INTERNATIONAL PROGRAM  RESEARCH PROJECT (BMBR5103) March, 2017 RESEACH PROJECT ABOUT JOB SATISFACTION WITH SUPERVISOR AT VINGROUP (VIET NAM) STUDENT’S FULL NAME : DOAN NGOC BAO TRAN STUDENT ID : CGS00019909 INTAKE : SEPT.2015 ADVISOR : (DBA) NGUYEN THE KHAI ADVISOR’S NAME & TITLE : DBA NGUYEN THE KHAI ADVISOR’S ASSESSMENT ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… ADVISOR’S SIGNATURE ………………………………………………………………………………………………………… (March 2017) ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… NGUYEN THE KHAI (DBA) ACKNOWLEDGMENTS Firstly, I am very grateful to my advisor Dr Khai Nguyen, has provided guidance, suggestions and support me throughout the course of this research project Thanks to dedicated guidance, invest time and dedication throughout the process of researching, reminding and giving valuable tips to help me understand and complete my dissertation In the process of implementation, despite the exchange and acceptance of the comments of teachers and friends, consult many documents and make every effort to perfect the thesis, but can not avoid mistakes I pledge that this economic master's thesis is my own research, drawn from the study and practical research of the past The information and data used in the dissertation are completely honest I am look forward to receiving feedback from teacher and schoolmate Sincerely thank Doan Ngoc Bao Tran, CONTENTS CHAPTER ONE ABSTRACT INTRODUCTION About VINGROUP a History and Major Achievements b Vision – Mission – Core Values Organization structure and Corporate Culture 11 Research problem statement 16 Research objective 17 Research scope 17 Significance of research 18 CHAPTER TWO LITERATURE REVIEW CHAPTER THREE Definition of Constructs 18 18 a Supervisory Support 18 b Developmental Experiences 20 c Job Role 21 d Goal and Process Clarity 22 e Job Satisfaction with Supervisor 23 RESEARCH MODEL AND HYPOTHESE Research Model 24 24 a Dependent Variables 24 b Independent Variables 24 Constructs a Key Constructs b Other Constructs 25 25 10 Research Hypotheses 25 11 Instruments 32 12 Research participants 36 13 Procedure for Data Collection and Analyze 36 CHAPTER FOUR ANALYSIS AND RESULTS 39 14 Reliability Analysis 39 15 Descriptive Analysis 42 16 Correlation of all variables statistics 42 17 Hypotheses testing 44 CHAPTER FIVE CONCLUSION 48 18 Summary and discussion 48 19 Limitations and further research recommendation 49 51 REFERENCES APPENDIX SURVEY 53 APPENDIX PRESENTATION 58 FIGURE & TABLE FIGURE Figure Vingroup’s Summary Achievements Figure Vingroup Organizational Structure 11 Figure Vingroup Shareholders Structure 12 Figure Proposed Research Model of Job Satisfaction with Supervisor 24 Table Supervisory Support Scale 32 Table Developmental Experiences Scale 33 Table Job Role Scale 34 Table Goal and Process Clarity Scale 35 Table Job Satisfaction with Supervisor 36 Table Cronbach’s Alpha - Internal Consistency 39 Table Cronbach’s Alpha of Supervisory Support 39 Table Cronbach’s Alpha of Developmental Experiences 40 Table Cronbach’s Alpha of Job Role 40 Table 10 Cronbach’s Alpha of Goal and Process Clarity 41 Table 11 Cronbach’s Alpha of Job Satisfaction with Supervisor 41 Table 12 Summary of Cronbach’s Alpha of the Variables 41 Table 13 Descriptive statistics 42 Table 14 Correlation statistics 42 Table 15 Model summary of H1 43 Table 16 Coefficients of H1 44 Table 17 Model summary of H2 44 Table 18 Coefficients of H2 45 Table 19 Model summary of H3 45 Table 20 Coefficients of H3 46 Table 21 Model summary of H4 46 Table 22 Coefficients of H4 47 TABLE Business Research Methods P a g e / 69 ABSTRACT First of all, I would like to introduce myself, as an employee of Vingroup Because being an employee in the corporation, I have a lot of feeling about the working environment, people, and every aspect of Vingroup's business So my research goal is to find the factors that affect employee satisfaction in the workplace of Vingroup Group leaders in general and the work environment in particular This research project will use business research methods to determine employee satisfaction for the leader and for the job, the key factors that affect employee satisfaction And this study was conducted quantitatively with the source data of the survey questionnaires sent to 500 employees working at Vingroup to collect opinions and comments on the level of satisfaction in work and superior of their The results of these surveys will be analyzed statistically by SPSS software version 22 (copyrighted by IBM) The hypothesis of this study is composed of five structures: one dependent (Job Satisfaction with Supervisor) and four independent (Supervisor Support, Developmental Experiences, Job Role, Goal and Process Clarity) structures, and I hope the results of this research will help the CEO at my company where I am working, further, the Vingroup 's Management has several reference perspectives in human resource management to improve the quality of management based on employee job satisfaction for manager, corporate leaders, as well as Corporate management is well aware that the satisfaction of employees with DOAN NGOC BAO TRAN - CGS00019909 Business Research Methods P a g e / 69 their superiors, with their work, will greatly affect their productivity, working performance, affecting the overall development of the corporation CHAPTER ONE: INTRODUCTION About VINGROUP Vingroup Joint Stock Company (Vingroup JSC), formerly known as Technocom, was founded in Ukraine in 1993 by an ambitious group of Vietnamese youths Technocom began with food production and quickly found great success with the Mivina brand During the early years of the 21st century, Technocom was ranked among Ukraine’s Top 100 largest and most influential companies In 2000, Technocom - Vingroup returned to Vietnam with ambition to contribute the country’s development Emphasizing sustainable long-term development, Vingroup initially focused investments on real estate and hospitality through two key brands, Vincom and Vinpearl Ten years of hard work and dedication turned Vincom into one of Vietnam’s premier real estate brands with a number of mixed-used developments in major cities, combining modern shopping malls, offices and luxury apartments in a single complex, leading the trend towards smart, eco-luxury urban projects in Vietnam Alongside Vincom Vinpearl has also become the leader in Vietnam’s tourism industry, featuring international 5-star and above hotels, resorts, beach villas, amusement parks and golf courses DOAN NGOC BAO TRAN - CGS00019909 Business Research Methods P a g e / 69 In January 2012, Vinpearl JSC merged into Vincom JSC to form Vingroup JSC The new structure ensures sustained development and allows Vingroup to focus on developing its strategic brands: Vinhomes (Luxury serviced apartments and villas) Vincom (Premium shopping malls) Vinpearl (Hotels & Resorts) Vinpearl Land (Entertainment) Vinmec (Healthcare services) Vinschool (Education) VinCommerce (VinMart, VinPro, Adayroi, VinDs ) Almaz (The International Cuisine & Convention Center) VinEco Vingroup continues to pioneer and lead consumer trends in each of its businesses introducing Vietnamese consumers to a brand new, modern life-style with international-standard products and services Vingroup has created a respected, wellrecognized Vietnamese brand and is proud to be one of the nation’s leading private enterprises With these achievements, Vingroup is recognized as one of the most dynamic, successful, well-capitalized companies in Vietnam, well-positioned for international integration and comparable to the best regional and global peers a History and Major Achievements DOAN NGOC BAO TRAN - CGS00019909 Business Research Methods  P a g e / 69 2001 July 2001, Hon Tre Trading & Tourism Ltd Company was established in Nha Trang, Khanh Hoa - a region known for beautiful beaches, fine and clean sand, clear ocean water and mild temperatures year round Nha Trang bays and nearby attractions such as the Van Phong Gulf and the Nha Phu Swamp gave the area high potential for tourism The 5-star Vinpearl Resort Nha Trang hotel was one of the very first projects undertaken by the company  2002 Vincom Joint Stock Company, formerly known as Vietnam Commercial General Joint Stock Company,was officially tablished on May 3, 2002 in Hanoi Vincom was engaged in residential, retail, and commercial real estate, along with construction and trading DOAN NGOC BAO TRAN - CGS00019909 Business Research Methods P a g e 49 / 69 management at Vingroup High requirements for staff recruitment, rich work experience, many years Regulations for personnel in the corporation, support, enthusiasm in the work, training program, regular training, full and detailed regulations to all departments - The results from the study give the company a holistic view of the employee's perceptions of work relationships with company leaders, their abilities, and personal development in the work environment, Develop the individual in the organization, regulations, policies and welfare of the group, goals and objectives strive for clear and responsible work processes - And more importantly, the maximum support between people and people, employees and superiors, regardless of whether difficult, easy, high, low, benefit or disadvantage for themselves, but to think of the common good is Complete the work at the highest level, which is most beneficial to the corporation 19 Limitation of Research - However, there are a number of limitations to this topic: the research is only descriptive statistics; the standard measurement model has not been used to evaluate the satisfaction of the staffs of the higher level as well as Vingroup leaders Only shows the status of Vingroup at the time of the survey - Besides, the surveys conducted in slightly short time Most of employees of Vingroup have to concentrate on their daily work Fulfilment the questionnaire seemed not to be their priority To fulfil the survey, they have to spend their DOAN NGOC BAO TRAN - CGS00019909 Business Research Methods P a g e 50 / 69 break or free time The survey doer had to spend a lot of time for explaining and convincing them joining in the survey - And the samples are very small Only focus related contents at Vingroup and also can’t be generalized for other companies - And the survey respondents are more qualified and different perceptions about Organizational Commitment as well as the contents of survey shall be more grammatical errors because of English - Vietnamese translation progress, it may cause confusion for the reader when they answer - Vietnam joined the WTO, and TTP, such experience, working in the real estate industry is very important - This experience is reflected in the understanding of international law, business skills, negotiation skills and working knowledge of the culture of the countries in the world Vingroup should strengthen recruitment specialist team, experienced staff and trained - Besides, Vingroup should strengthen foreign language training to develop overseas services, to create efficient working environments as well as shared dynamic, strengthening and development work experience for employees Vietnam - This will contribute to the cohesion of employees with Vingroup; affect the competitive advantage of the efficiency of employees and help Vingroup sustainable development DOAN NGOC BAO TRAN - CGS00019909 Business Research Methods P a g e 51 / 69 REFERENCES  Dail L Fields (2002) Taking the Measure of Work – A Guide to Validated Scales for Organizational research and Diagnosis Sage Publications, Inc  Job Satisfaction Relative to Expectations (Bacharach, Bamberger, and Conley 1991 (pp.6) In Blau (1999), coefficient alpha was 89.,  Job Satisfaction Survey (pp.14-15).Coefficient alpha values for the entire measure ranged from 88 to (Moorman, 1991; Pillai, Schriesheim, & Williams, 1999; Shore, Newton & Thornton, 1990)  Coefficient alpha values for the six-item version ranged from 83 to 90 (Agho et al., 1993; Agho et al., 1992; Aryee et al., 1999; Judge, Locke, Durham, & Kluger, 1998), Overall Job Satisfaction (pp.18)  Coefficient alpha was 87 (Wayne, Shore, & Liden, 1997), Developmental Experiences (pp.109)  Efere P (2005) Motivation and Job Satisfaction, Trans-Atlantic College, London  Sahin, F (2012) “The mediating effect of leader-member exchange on the relationship between X and Y theory management styles and effective commitment: A multilevel analysis” Journal of Management and Organization, 18 (2), 159–174 DOAN NGOC BAO TRAN - CGS00019909 Business Research Methods  P a g e 52 / 69 Kenrick, D T.; Griskevicius, V.; Neuberg, S L.; Schaller, M (2010) “Renovating the pyramid of needs: Contemporary extensions built upon ancient foundations” Perspectives on Psychological Science (3): 157-163  C.A Arnolds and C Boshoff (2002) “Compensation, esteem valence and job performance: an empirical assessment of Alderfer's ERG theory” The International Journal of Human Resource Management  http://vingroup.net/en-us/home.aspx  http://www.webpages.uidaho.edu/~mbolin/tella2.htm  https://www.wbiconpro.com/707-Ibtisam.pdf  http://www.vingroup.net/en-us/shareholder-relations/shareholderrelations-after-the-merger/financial-state ments/document.aspx  http://www.vingroup.net/en-us/hr-development/hrpolicies/developmentstrategy-1191.aspx  https://statistics.laerd.com/spss-tutorials/cronbachs-alpha-using-spssstatistics.php  http://www.statisticshowto.com/probability-and-statistics/hypothesistesting/       The End & Thank You       DOAN NGOC BAO TRAN - CGS00019909 Business Research Methods P a g e 53 / 69 APENDIX APENDIX 1: SURVERY JOB SATISFACTION WITH SUPERVISOR AT VINGROUP (VIET NAM) Introduction Dear Mr / Ms, My name is Doan Ngoc Bao Tran I’m a student of MBA Collaboration Program at Open University Malaysia and Ho Chi Minh City University of Technology Currently, I am doing a research for my thesis with the topic “Job Satisfaction with Supervisor” at Vingroup I would appreciate you a few minutes to participate into this survey If you need any information related to this questionnaire, would you please call me with mobile number 84.932.740.826 or contact with me through my email: v.trandnb@vincom.com.vn Thank you for your cooperation! START SURVEY SUPERVISORY SUPPORT Please indicate the degree of your agreement or disagreement with each statement by circling one of the five alternatives below each statement Allows me to express opinions about pay decisions Uses relevant information to appraise my performance Obtains accurate information to appraise my performance DOAN NGOC BAO TRAN - CGS00019909 Business Research Methods P a g e 54 / 69 Uses consistent standards when evaluating my performance 5 Frequently observes my performance Explains the reason for my performance appraisal Considers my complaints about performance appraisals The way pay is allocated within the organization DEVELOPMENTAL EXPERIENCES Please assess the level of an employee’s perception with Developmental Experiences on each of the following statements by circling the numbers through where = strongly disagree, = moderately disagree, = slightly disagree, = neither agree nor disagree and = strongly agree Please circle only one number that is most suitable with your response In the positions that I have held at company, I have often been given 5 5 additional challenging assignments In the positions that I have held at company, I have often been 10 assigned projects that have enabled me to develop and strengthen new skills Besides formal training and development opportunities, to what 11 extent have your managers helped to develop your skills by providing you with challenging job assignments? 12 Regardless of Vingroup is policy on training and development, to DOAN NGOC BAO TRAN - CGS00019909 Business Research Methods P a g e 55 / 69 what extent have your managers made a substantial investment in you by providing formal training and development opportunities? Have your managers helped to develop your skills by providing you 13 with challenging job assignments? 14 Have you makes innovative suggestions to improve department 15 Volunteers For things that are not required JOB ROLE Please give your most suitable response to each of the following statements by circling the numbers through where 1= definitely not true of my job, 2= probably not true of my job, 3=probably true of my job, = Very probably true of my job, 5=extremely true of my job 16 Work on unnecessary things 17 Work with two or more groups who operate quite differently 18 Receive assignments without the manpower to complete them 5 5 Receive assignments without adequate resources and material to 19 execute them 20 Know exactly what is expected of me How often when you finish a day’s work you feel you’ve 21 accomplished something really worthwhile? 22 Know that have divided my time properly DOAN NGOC BAO TRAN - CGS00019909 Business Research Methods P a g e 56 / 69 23 Explanation is clear of what has to be done 24 Feel certain about how much authority I have 25 Know what my responsibilities are GOAL AND PROCESS CLARITY Please give your most suitable response to each of the following statements by circling the numbers through where = very uncertain, 2= uncertain, 3= can be certain, 4= certain and 5= very certain Respondents are asked to indicate the degree of certainty about each of the following items: 26 My duties and responsibilities 27 The goals and objectives for my job 28 How my work relates to the overall objectives of my work unit 29 The expected results of my work 30 What aspects of my work will lead to a positive evaluation 31 How to divide my time among the tasks required of my job JOB SATISFACTION WITH SUPERVISOR Please give your most suitable response to each of the following statements by circling the numbers through where = very dissatisfied, 2= Dissatisfied, 3=can be satisfied, 4= satisfied and = very satisfied 32 The way my supervisor shows concern for my career progress DOAN NGOC BAO TRAN - CGS00019909 Business Research Methods P a g e 57 / 69 33 The way my supervisor is consistent in his/her behavior toward subordinates 34 The frequency with which I get a pat on the back for doing a good job 35 The way my supervisor informs me about work changes ahead of time 36 The way my supervisor understands the problems I might run into doing the job 37 My supervisor’s backing me up with other management PERSONAL INFORMATION: Gender: Male Female Age: 40 High school Colleges Degree Academic Degree: Bachelor Degree Master Degree Doctor Degree Working Experiences: Working Position: 20 years Officer/ Staff Deputy Manager Manager Senior Manager You have successfully done the questionnaire Thank you very much for your support ^^ DOAN NGOC BAO TRAN - CGS00019909 Business Research Methods APENDIX 2: PRESENTATION DOAN NGOC BAO TRAN - CGS00019909 P a g e 58 / 69 Business Research Methods DOAN NGOC BAO TRAN - CGS00019909 P a g e 59 / 69 Business Research Methods DOAN NGOC BAO TRAN - CGS00019909 P a g e 60 / 69 Business Research Methods DOAN NGOC BAO TRAN - CGS00019909 P a g e 61 / 69 Business Research Methods DOAN NGOC BAO TRAN - CGS00019909 P a g e 62 / 69 Business Research Methods DOAN NGOC BAO TRAN - CGS00019909 P a g e 63 / 69 ... Experiences (IV2) ++ Satisfaction with Supervisor (DV) Job Role ++ (IV3) (IV2) + + Goal and Process Clarity (IV4) Figure 4: Proposed Research Model of Job Satisfaction with Supervisor in Vingroup DOAN... INTRODUCTION About VINGROUP Vingroup Joint Stock Company (Vingroup JSC), formerly known as Technocom, was founded in Ukraine in 1993 by an ambitious group of Vietnamese youths Technocom began with food... each employee with clear instructions and guidelines for fulfillment The survey scope is within the territory of Vietnam, which includes 500 employees of Vingroup Contents of this research are