UNIT 9: THE POST OFFICE I. PART A: READING 1. To serve [s:v] (v) phục vụ, phụng sự - Service ['s:vis] (n) sự phục vụ; sự làm việc cho ai 2. To offer ['f] (v) cung cấp; cung ứng 3. Provide  (v)  ( to provide somebody with something; to provide something for somebody) - Provision [pr'vin] (n) sự cung cấp, đồ cung cấp 4. To equip sb/sth with sth [i'kwip] (v) trang bị (cho ai . cái gì) - Equipment [i'kwipmnt] (n) sự trang bị, đồ trang bị, thiết bị, dụng cụ 5. Advance [d'v:ns] (n) sự tiến lên, sự tiến bộ - Advanced [d'v:nst] (adj) tiến bộ, tiên tiến 6. Technology [tek'nldi] (n) kỹ thuật học; công nghệ học - Technological [,tekn'ldikl] (adj) về công nghệ - Technologically [,tekn'ldikli] (adv) (thuộc) kỹ thuật học, có tính chất kỹ thuật 7. Space ['speis] (n) khoảng trống, khoảng cách - Spacious ['spei∫s] (adj) rộng rãi; có được nhiều chỗ - Spaciously ['spei∫sli] (adv) rộng rãi; có được nhiều chỗ 8. To please [pli:z] (v) làm vui lòng, làm hài lòng, làm vừa lòng - Pleasant ['pleznt] (adj) vừa ý, dễ chịu; dịu dàng, thân mật - Pleasure ['ple] (n) niềm vui thích; điều thú vị 9. Front [frnt] (n) đằng trước, phía trước; mặt trước 10. To train [trein] (v) rèn luyện, huấn luyện; đào tạo - Training ['treiniη] (n) sự dạy dỗ, sự huấn luyệ, sự đào tạo - Trainee [trei'ni:] (n) người được huấn luyện - Trainer [trein] (n) người huấn luyện, huấn luyện viên 11. Staff [st:f] (n) nhân viên số nhiều staves, staffs 12. To think / thought /thought (v) nghĩ, suy nghĩ, ngẫm nghĩ - Thought [θ:t] (n) sự suy nghĩ, ý nghĩ, tư duy, tư tưởng - Thoughtful ['θ:tfl] (adj)  13. Courteous ['k:tjs] (adj) lịch sự, nhã nhặn - Courteously ['k:tjsli] (adv) lịch sự, nhã nhặn - Courteousness ['k:tjsnis] (n) sự lịch sự, sự nhã nhặn 14. Customer ['kstm] (n) khách hàng 15. Mail [meil] (n) thư từ; bưu kiện, bưu phẩm (v) gửi qua bưu điện 16. Parcel ['p:s()l] (n) gói; bưu kiện = postal parcel, package 17. To choose / chose / chosen (v) chọn; lựa - Choice [t∫is] (n) sự lựa chọn 18. Surface mail ['s:fis'meil] (n) thư từ chuyển bằng đường bộ, đường sắt, đường biển 19. Express [iks'pres] (n) người đưa thư hoả tốc, công văn hoả tốc (adj) nhanh, hoả tốc, tốc hành 20. To deliver [di'liv] (v) phân phát; giao ( to deliver something to somebody / something) - Delivery [di'livri] (n) sự phân phát 21. Possible ['psbl] (adj) có thể thực hiện được - Impossible [im'psbl] (adj) không thể xảy ra được 1 - Possibility [,ps'bilti] (n) khả năng; sự có thể, tình trạng có thể - Impossibility [im,ps'biliti] (n) điều không thể làm được; điều không thể có; điều không thể xảy ra 22. Maximum ['mæksimm] (n) lượng cực đại, lượng tối đa số nhiều là maxima (adj) cực độ, tối đa 23. To weigh [wei] (v) cân - Weight ['weit] (n) trọng lượng, sức nặng - Weighty ['weiti] (adj) rất nặng, đè nặng, nặng nề, chồng chất 24. Limit ['limit] (n) giới hạn, ranh giới, hạn định 25. To compete [km'pi:t] (v) đua tranh, ganh đua, cạnh tranh ( to compete against / with somebody in / for something) - Competitive   (adj) !" - Competitor [km'petit] (n) người cạnh tranh; đấu thủ, đối thủ - Competition [,kmpi'ti∫n] (n) sự cạnh tranh 26. Rate [reit] (n) "#"$%&'''( 27. To transfer ['trænsf:] (v) chuyển (n) sự di chuyển, sự dời chỗ; sự truyền 28. To imagine [i'mædin] (v) tưởng tượng, hình dung - Imagination [i,mædi'nei∫n] (n) sức tưởng tượng, trí Security condition Time and punctuality services post office staf Prepare to write Task vocabulary Attitude of the staf.(np) Punctuation (n) Punctual(a) Pickpocket(n) Arrogant(a) Reasonable(a) Thái độ nhân viên Sự Đúng Kẻ móc túi Lịch thiệp, Có lý, thỏa đáng Task 1- Work in pairs, discuss the things that make you satisfied and the things that make you dissatisfied with the services at Suggested Thanh Ba Post Office dialogue A: The thing that makes me like best about the services of Thanh Ba Post office is the attitude of the staf They are very thoughtful And the quality of the equipment is very good B: Yes, I quite agree However, the close time of this office is quite early It should be change to 10 PM Analyze the model writingread the letter and answer How the many questions parts can the letter be divided into? What is it about? What does the first paragraph of the letter write about? What does the second paragraph of the letter write about? What does the third paragraph of the letter write about? What structures does the writer use to express opinion? What adjectives are used? Read the letter below and answer the Ha Linh questions 112 NguyenTrai St Dear Sir/ Madam, I am Ha Linh, a customer of your Resort who use your services every year whenever I go on holiday I am writing in concern about your invitation to give comments on your services ofered at your Resort and giving suggestions to make them better In general, I think that you have ofered the best services in the field For example, I am always able to stay in a very comfortable room whenever I go there The food in your restaurant is delicious I also like the activities you ofer at night They are vey funny and exciting Most of all I appreciate the way your staf their tasks They are so helpful, polite and thoughtful If I could, however, make some suggestion, that would be the fee to get the laundry It is a bit too high in compared with this in some other resort Another thing is that it is a bit inconvenient to hire a motorbike if I want to some sightseeing Thank you very much for your attention and I strongly hope that the next time when I go there, I can find some changes Your faithfully, 112 Pham Hung street Dear Sir/ Madam, My name is Thanh Hoa, a regular customer of Thanh Ba Post Office I am writing in reference to your invitation for comments about the services ofered at the post office and suggestions for improving them I think generally, your services are very good quality For example, I especially love the Flower Telegram Service It is much cheaper than many florists’ that I know And there are many types of flowers to choose from, too I also like the Express Money Transfer Service It is speedy and efective and safe And the Press Distribution service is always punctual and I never lose any newspapers I highly appreciate the fact that your staf are helpful and courteous If I could make a suggestion, however, that would probably be about your business hours I think you close quite early Sometimes I need to send an urgent fax late at night time but the post office closes at 9pm So I thought it may be a good idea to keep it open until 10 pm And I notice that the telephone in the booth at the end of the corridor is not working properly Thank you very much for your attention and hope that my suggestions will be put into your consideration yours sincerely, • Prepare Language focus lesson Period: 58 I. Objectives: By the end of the lesson , Ss will be able to read and find the key words in situations, information and contents of reading to relate to the facts Language focus: *Vocabulary: courteous, fascimile, notify, spacious, speedy, recipient * Skill: reading comprehension II. Method and Tecniques -Communicative approach, Integrated, mainly communicative II. Teaching aids: text book , hand outs, boards III. Procedures: I. Warm up(5’) T shows some pictures on the posters about the post office and asks Ss: -What can you see in the photos? -How far is it from your house to near the post ofice? -Have you ever been there? -What services do you think the post office offer? T leads to the new lesson II.New lesson: R Contents T & Ss’activities * Pre-reading : 5’ - Explains the new words : - Mail and Parcel service, Express Money Transfer, Phone calls and Faxes, Press Distribution, spacious, courteous, _ Ts gives some more questions Take notes. - Gives English equivalents, or Vietnamese meanings of speedy, receive, subscribe,… - Encourages the Ss to give English equivalents, or Vietnamese meanings of the new words. How often do you go to the Post Office? What for? What services do you think the Post Office offers *Vocabulary: -spacious(a)= large(a) -courteous(a) = polite -speedy(a) =quick. Fast -To notify(v)= announce -recipient(n) =receiver(n) -fascimile(n)= fax, -subcribe(v)= đăng kí -secure(a)= the new words if possible. -T uses some method and teniques to teach the vocabularies -S listen and give the meaning of these words -T modern and asks ss to repeat in chorus and individually _ Free answers. _ T gets Sts to read the *Checking vocabulary: RO & R * While reading : 25’ * Task 1:Circle the letter (A, B, C or D) before the word that has the opposite meaning to the italicised word. Cramped , spacious speedy, slow Rude, courteous original, changed Key: 1. C 2. B 3. D 4. C text silently to do the task. _ T explain how to do the task. _ T goes round to help them with their work and correct their mistakes if possible. _ T can write some pairs of adjectives opposite in meaning for Sts to understand it. Sts do their task in their note books Sts do their task in their note books. *Task 2.Read the text again and answer the questions Key: 1. It’s equipped with advanced technology and a spacious and pleasant front office. 2. Mail and Parcel Service, express Money Transfer, Phone Calls and Faxes, Press Distribution. 3. They are air mail, surface mail, and the Express Mail Service (EMS). 4. It’s used for notifying the recipient of the time and place to receive the call. 5. You’ll have to subscribe to your favourite newspapers and magazines. * Task 3.Find the evidence in the text to support these statements: _ Some Sts will go to the board to write their answers. - T asks Ss to reread the passage to do task 2. _ T goes around to help Sts with their difficulties. _ T gets some Sts to answer the questions. _ T lets Sts find in the text the evidence to support Key 1. The Post Office opens daily from 7 am to 9 pm. 2. We offer a very competitive rate for parcels of under 15 kg. 3. We also have the Express Mail Service and your EMS mail will be delivered in the shorted possible time . 4. We offer a speedy and secure service of transferring money in less than 24 hours. * Post-reading : 10’ T gets Sts to answer the questions in After you read (p.102) * Homework : 2’ _ Asks Sts to prepare for the next period_ speaking. the statements. _ T calls some Sts to do their task on the board and T will correct the task. _ Sts do their task in their note books. _ Some Sts will go to the board to write their answers. Group work. Free answers. UNIT 9 THE POST OFFICE LESSON 3: LISTENING A)Objectives: -By the end of the lesson , Ss will be able to 1. Listen to the paragraphs for the specific information. 2. Understand the development of the telephone networks in Vietnam. 3. Summarize the contents of the lesson. B) Language focus: *Vocabulary: -courteous, fascimile, notify, spacious, speedy, recipient * Skill: Listening comprehension C)Techniques: -Chatting ,RO & R, multiple choice, ask and answer, discussion D)Teaching aids:- text book , hand outs, boards, -Textbook, Cassette, Pictures, Real objects. E) Time: 45 minutes F) Procedures: T Contents T & Ss’ activities Warm up (2 minutes) - Let students see the cellphone and some pictures of the post office the ask students some questions to lead in the new lesson. *Check up: -Make a conversation at the post office Pre- listening (10 minutes) - Have students listen and repeat some words in the book then introduce some difficult new words in the listening text. Look at the real object and the pictures then listen and answer the teacher’s questions. - T asks students to work in pairs. -T asks some of the students to answer the questions in front of the class. - Vocabulary: - Commune(n) : cong dong - Communual(a): su phat trien cong dong - Rural network(n) : mang luoi nong thon - Capacity(n) : kha nang , nang luc - Digit surcriber(n) : nguoi dang ki con so While - listening (20 minutes) *Task 1: Listen and choose the best answer (A< B< C or D) for the following the statements: - Play the tape more than three times if necessary - Ask students to read aloud their - Work in pairs to ask and answer some questions in the book (page 105). - Answer the questions before the class. -Ask students to read through task 1 then listen to the tape to choose the best answers. - Listen and repeat Listen to the tape to do task 1 *- Ss work in pairs -Ask students to read the answer and give reason foe their choice. - Correct the students’ answers. Suggested answers: 1. b 2. d 3.c 4.d 5.c *Task 2:Lis ten again and answer the questions: Suggested answers: 1. Chine has the highest growth in the number of telephone subscribers. 2. In the early 1990s,there were only 140,000 telephones in Vietnam. 3. In 1996,the fixed telephone numbers were changed from six to seven digits in Hanoi and Ho Chi Minh city as well as five to six digits in other provinces. 4. In 2001. questions in task 2 then play the tape for the students to listen again to do it. - Have students compare their answers with their friends. - Ask some students to write their answers on the board. - correct and explain the answers sentence by sentence - 5. there 6014 communal post offices in Vietnam. Post- listening (10 minutes) - Ask students to work in groups to retell the main points of the lesson. - Go around the class to help students if necessary and to make sure that all the students take part in the lesson. -Ask some of the students to retell the main points of the lesson in front of the class. - comment Homework (3 minute) - Ask students to write the summary of the lesson they have just learnt and prepare for the next lesson : Part D: - Read aloud the answer and explain the reason why to choose that answer. - Listen to the teacher’s correction. - Note down the answers - Note down the answers - Work in groups of four to retell the main points. WRITING UNIT 9 THE POST OFFICE LESSON 5: LANGUAGE FOCUS A)Objectives: -By the end of the lesson , Ss will be able to - Students can pronounce the consonant clusters : / sp/ , / st /, and / sk / - Review defining and non-defining relative clauses. Lexical items: speak, speech, speedy, crisp, spacious, Stanley, stand, stop, best, text, ask, disk, dusk, skill, school, steal, brave, pay rent, break into a house to steal things, coward, burglar, shoplifter, tenant, pacifist. Teaching aids : - the picture in the text book, text book. : B)Techniques ROLE PLAY, ,GAP- FILLING, combine the sentences D) Time : 45’ E) Procedures: I.Check up: -Write some insructions how to write a letter to the director of the post office II. New lesson T Contents T & Ss’activities  Pronunciation ( 10’) Listen and repeat _ T reads aloud the words with the consonant clusters : / sp/ , / st /, and / sk / twice : speak, speech, speedy, crisp, spacious, Stanley, stand, stop, best, text, ask, disk, dusk, skill, school. Practise reading aloud this dialogue. _ T reads aloud the dialogue on page 108. A. Ladies and gentlemen B. Speak up, Stanley. _ T asks Sts to repeat, and correct their wrong pronunciation if necessary. A. I stand before you. B. Speak up, Stanley! A. On this School Speech Day… B. Do speak up! A. ON THIS SCHOOL DAY B. Stop shouting, Stanley! A. And I speak for both my wife and myself, when I say B. Speak up, Stanley! A. SPEAK UP, STANLEY!  Grammar : 30’  *Some new words : steal, brave, pay rent, break into a house to steal things, coward, burglar, shoplifter, tenant, pacifist, _ T reviews defining and non-defining relative clauses. - Explains the new words - Encourages the Ss to give English equivalents, or 1)Adjectives/Relative clauses a) Defining /retrictive clauses: M ênh đ ê t ính t ư x ác đ ịnh hay gi ơ í h ạn l à th ành ph ânf c ủa kh ông b ỏ d ư ơc b)Non-defining relative clause L à m ênh đ ê gi ải th ích th êm cho ti ên t ô đ ưng ơ ph ía tr ư ơc v à c ó th ê b ỏ đi trong th ành ph ân c ủa c âu Exercise 1.Explain what the words below mean, using the phrases ffrom the box Key: An architect is someone who designs buildings. Vietnamese meanings of the new words. -T reminds some the ways of using of the relative clauses Take notes. - Gives English equivalents, or Vietnamese meanings of the new words if possible. _ Sts do the exercise 1. 1. A burglar is someone who breaks into a house to steal things. 2. An customer is someone who buys something from a shop. 3. A shoplifter is someone who steals from a shop. 4. A coward is someone who is not brave. 5. A tenant is someone who pays rent to live in a house or in a flat. Exercise 2.Complete the sentences , using who ., whom or whose _ T asks Sts to do the exercise 2(p.109) in their text books. _ T goes around to help them with their work. _ T asks some Sts to go to the board to write _ T asks Sts to do the exercise 1(p.109) in their text books. _ T goes around to help them with their work. _ T asks some Sts to go to the board to write the exercise. _ T corrects it. the exercise. _ T corrects it and reviews defining and non-defining relative clauses for Sts. them . _ Key: 1. who 2. whose 3. whom 4. whose 5. whom Exercise 3.Join the sentences , using who , that or which Key 1. The man who answers the phone told me … 2. The waitress who served us was very Sts take notes. - Gives English equivalents, or Vietnamese meanings of the new words if possible. _ Sts do the exercise 2. _ T asks Sts to do the exercise 3(p.109) in their text books. _ T goes around to help them with their impolite 3. The building which was destroyed in the fire has now been …. 4. The people who were arrested have now been 5. The bus that goes to the airport runs every… UNIT 9 THE POST OFFICE LESSON 2: SPEAKING A)Objectives: -By the end of the lesson , Ss will be able to MAKE THE CONVERSATIONS TO SURCRIBE USING A SERVICE AT THE POST OFFICE *Vocabulary: -instal, installation, registration, surcribe, take place, excuse me, what can I do for you * Skill: speaking comprehension C)Techniques: -role play, group works, ask and answer I. Warm up: 3’ _ Have you ever gone to the post-office to send a letter ? _ Have you ever used the services of the Post Office? II.New lesson T Contents T & Ss’ activities * Pre-speaking : 10’ - Explains the new words : installation (n) , - install (v),: s ư đ ăng k í registration (n) take place(v) surcribe(v) Task 1. work in pairs. Act the dialogue and then answer the question: What service is the customer using in the dialogue? _ T asks Sts to close their text books. - T shows a board with the dialogue of Task 1 written on it put in jumbled order. T asks Sts to rearrange the sentences to have a correct dialogue. . _ Ask Sts to answer the question : Take notes. - Gives English equivalents, or Vietnamese meanings of the new words if possible. _ Sts close their text books. _ Sts rearrange the sentences to have a correct dialogue. -T Encourages the Ss to give English equivalents, or Vietnamese What service is the customer using in the dialogue? Key: The service the customer using is the * While speaking : 20’ Task 2:Make a conversation from the suggestions below .The conversation takes place at the post office between a clerk (A) and a customer (B) who wants to have a telephone line installed at home . A. Good morning. Can / help / you? B. Yes, I / like / have / telephone line/ installed / home . A. Well. Can/ have/ address,/ please ? B. 03 Phan Dang Luu Street. When/ it/ done ? meanings of the new words. - T asks some Sts to read the dialogue - Pair work. _ T uses a board to give the cues for doing Task 2 - T asks Sts to make a conversation from the suggestion in Task 2. A. installation/ take / week / your registration. B. Well, Can / come /Friday,/ please? / A. Yes, / fine. / you /got /a telephone /yet? B. Oh, yes. /I’ve /one / already And, how much / the installation fee / monthly fee ? A. Well / installation fee / three hundred thousand / the monthly fee /twenty seven thousand /. Fill / this form, /please. . - Key: A. Good morning. Can I help you? B. Yes, I’d like to have a telephone line installed at home . A. Well, Can I have your address, please ? B. 03 Phan Dang Luu Street. When can it be done ? A. The installation will take place about one T asks some pairs of Sts to act out the conversation week after your registration. B. Well, Can you come on Friday, please? A. Yes, that’s fine. Have you got a telephone yet? B. Oh, yes. I’ve got one already. And, how much is the installation fee and monthly fee ? A. Well, The installation fee is three hundred thousand dongs and the monthly fee is twenty seven thousand dong. Fill in this form, please. * Post - speaking : 10’ Task 3:- Your best friend’s birthday is on May 05. You want to send her / him a greeting card and a bunch of red roses on his / her birthday by using the Flower Telegram Service of the Post Office. Key: A. Excuse me! - Asks the Ss to use the dialogue in Task 1 to make a new dialogue for the following situation : B. Yes? What can I do for you? A. Could you help me to send a greeting card and a bunch of red roses to my friend on May 05? B. Certainly. What’s your friend’s address, please? A. It’s 24 Le quang Dinh Street, Binh Thanh District. B. OK. It’ll be sent on that day. A. Thank you. Oh. How much is that? B. It’s six thousand dong. You can see the rates on the table. A. Yeah. I see. Here you are. Thank you. B. You’re welcome. * Homework : 2’ _ Asks Sts to prepare for the next period_ ... services of Thanh Ba Post office is the attitude of the staf They are very thoughtful And the quality of the equipment is very good B: Yes, I quite agree However, the close time of this office is quite... discuss the things that make you satisfied and the things that make you dissatisfied with the services at Suggested Thanh Ba Post Office dialogue A: The thing that makes me like best about the services... the model writingread the letter and answer How the many questions parts can the letter be divided into? What is it about? What does the first paragraph of the letter write about? What does the