LETTERS COMPLAINTs Dear Sir or Madam, I am writing to complain of the poor service I received at your hotel on July 5, 2014 I stayed at your hotel on that day The weather unexpectedly turned bad with strong wind and heavy rain The roof of my room was leaking rain water, and the heater was not working well I reported the problem to your customer service officers at the front desk, but they just came, looked at the heater and the roof and said, “We’ll be working on them” In fact, nothing was done at all Then I asked them to change my room, but unfortunately there were no available rooms at that time With two days and one night in very poor conditions, I soon got sick Returning home, I had to ask my boss for two more days off and missed one important meeting I would suggest that you pay more attention to your service center and take better care of your customers to make sure that the same problem will not happen again Next time, I will not choose to stay at your hotel and tell my family and friends about my bad experience at your hotel if I see no improvement in your service I look forward to hearing from you! Complimentary Yours faithfully, You and your family are living in rented accommodation in an English speaking country You are not satisfied with the condition of some of the furniture Write a letter to the landlord In your letter introduce yourself explain what is wrong with the furniture say what action you would like the landlord to take Write at least 150 words You NOT need to write and addresses Begin your letter as follows: Dear , Sample Answer 1: Dear Ms Linda, I am Ramesh, tenant of one of your properties in William Street, Norwood My flat number is 17 I am writing this to bring my dissatisfaction on some of the household stuff that you have provided as part of our rental agreement In the living room, the sofa is in pathetic condition The colour of the cushion cloths is totally faded out and they are stinking too The coffee table is disjointed Some of the buttons of the remote controller for the television are not functioning In the kitchen, the refrigerator is not maintaining temperature accurately and I found it futile Grocery cupboard door locks are missing Overall, some of the furniture you have provided is in faulty condition I request you to look into this matter seriously I recommend you to arrange for repair and maintenance of the living room furniture and replace the fridge New keys for the cupboard can be prepared by a locksmith I expect your action on this as soon as possible, as these problems affecting my daily routine Yours’ Sincerely, Ramesh [ Written by Ramesh ] Sample Answer 2: Dear Ms Saradha, I am your new tenant of the flat number 106, Priya Hope you are doing great I am writing in connection with the bad condition of the furniture in my apartment As you already know, the legs of the dining table are unequal in length So this is causing lots of problems for me Miserably, my mom could not place all the prepared dishes on the table since there is always a probability of the recipes being spilt While I signed the contract of my accommodation, you assured me that it would be replaced soon In spite of staying here for more than two months, it has not been remedied Imagine how awful it would be, because of this reason, we are not enjoying our lunch and dinner! It would be highly appreciated if you could kindly find a replacement for this furniture soon and make our stay comfortable Looking forward to hearing your swift solution Yours sincerely, Priya [ Written by Nivetha ] You are not happy with the course you are doing at college and would like to change to a different course Write a letter to the college director requesting to change your course You should include details about: – what course are you doing now – why you are not satisfied with that course – what course would you like to change to Dear Mr Hodgkins, I am currently enrolled in an Italian cooking class at St James and am writing regarding some difficulties I have had doing this subject for the past two weeks I would like to know if it is possible to change my course I believe that the last day allowed for students to make any changes was Wednesday 5th June but, in my situation, the circumstance is uncompromising The fact is that, during the enrolment session, no one mentioned that I needed to be literate in Italian, which I’m not Therefore, you will comprehend that for me, getting an understanding of what the teacher is saying is beyond comprehensible Thus, I am requesting that my current enrollment be transferred from the Italian course to the French cooking class As unlike in Italian, I am fluent in French I apologise for any inconvenience this may cause to you and the staff and look forward to hearing from you Yours sincerely, Sandrine Mo You successfully passed a job interview You are expected to start on November 15, but you will not be available on that date Task: Write a letter to your new boss, explaining your situation, expressing your concern and suggesting a solution Dear Sir/Madam, I am Leonardo Gomes and I have recently passed a job interview for the Software Engineer position at the Software Infrastructure group I was expected to start on November 15, as agreed, and am writing because, unfortunately, I will not be able to present myself on that date During the interview I estimated fifteen days as the amount of time needed for me to finish my activities at my current job and start at your company, but due to fact that I got sick for the last whole week and was not able to work, I could not finish my tasks and will need another week to so If necessary, I can give you a copy of a letter from my doctor informing that I had to stay at home and under medical care during that week I sincerely apologize for the inconvenience and hope this will not affect our relationship If I am expected to present any other form of proof or talk to someone else in the company, please let me know Faithfully yours, Leonardo You stayed at your friends’ house when you participated in a business seminar in Australia You left a file with important documents in your room Task: Write a letter to your friend, describing the file and ask him/her to return it to you by post My dearest Philip, I am sorry I am writing only now Firstly, I would like to thank you for all the attention and support you gave me while I was in Sydney Things like that are priceless and all I can give you is my gratitude I expect you and Ingrid to come to Rio soon, so that I try to somehow propiciate equaly joyful moments as those you propiciated to me I am writing also, because of the fact that I forgot a very important document in the room where I stayed at your house The document is a signed contract and was the most important reason for my trip to Australia, after the business seminar I attended You certaintly can imagine how desperate I have been in the last days looking for this document in my luggage I could not find it anywhere and now I am sure I left it in your house Please let me know if you find it, and post it with express delivery as soon as possible I will pay for the expense; just let me know what is your bank, account and branch numbers With best wishes, Leonardo WRITING TASK You should spend about 20 minutes on this task Last month you had a holiday overseas where you stayed with some friends They have just sent you some photos of your holiday Write a letter to your friends In your letter: • • • thank them for the photos and for the holiday explain why you didn't write earlier invite them to come and stay with you Write at least 150 words You NOT need to write any address Begin your letter as follows: Dear Dear Ajay and Sunita, Thanks so much for your kind letter and the lovely photos of my holiday in Mumbai Sorry for the delay in acknowledging your mail, but your package arrived just as I was about to leave town on a business trip I've just returned to Toronto today Looking at the photos brings back so many happy memories of the times we spent together and the wonderful hospitality you extended to me I felt completely pampered by both of you! You surrounded me with warm friends, good food, amazing sights, great shopping, unforgettable cultural events and laughter-filled evenings I would have been lost without you I can't thank you enough These good memories gave me an idea I know you've always wanted to visit Canada Why don't you plan a holiday and stay with me this summer? The weather is great at that time of year, all tourist sites are open and I could take two weeks off from work Aside from seeing Toronto, we could drive to Niagara Falls, Thousand Islands, Montreal, Ottawa and Quebec City I would be thrilled if you could make it Thank you both again for the beautiful holiday and the photos which are already up on my wall Now, I'm looking forward to hearing from you Warm wishes, Carol You have recently started work in a new company Write a letter to an English-speaking friend In your letter, • explain why you changed jobs • describe your new job • tell him / her your other news Write at least 150 words Dear Eva, How are you? I hope you've been well Sorry for having been out of touch for a short while There have been some changes in my life and I wanted to let you know the latest from my side The big news is that I have finally changed my job! Do you remember when you were here on holiday, I always talked about how I hated my boring bank job? Well, it was clear I needed a change So, finally, I took a part-time TESL course and trained to be an ESL teacher Now I'm working full-time in a private language school I teach General English, Business English and IELTS Each day, I look forward to going to work My students come from all over the world and I love teaching them as well as learning from them Aside from that, I also moved to a new apartment near the school where I work It's small, but downtown, so I am right in the heart of the city, instead of way out in the suburbs Suddenly, there's so many fun things to do, in the evenings too I am a much happier person today because of these recent changes So, how about you? I hope you'll have a chance to visit Canada again soon In the meantime, please write and let me know what's new with you Warm wishes Kim Exercise 1: I went to the concert last night with my friends Dear Oanh, Thank you very much for your letter which arrived a few days ago It was lovely to hear from you I am sorry, I haven't written for you such a long time because I studied hard to pass the final exam However, I had a great weekend more than every when I went to live concerts last night with my friends Now, I am writing to tell you how the wonderful concert is It is the beautiful concert I have ever taken part in with many people and the miracle of sound of piano As you know, my pianist is Yiruma and in last concert I couldn't believe that he appeared in my eyes and gave me a big hug after his performance I also listen a soothing music which is played by him and other professional musicians Only when I heard his song from the stage I feel anythings around me seem to disappear and I can fly with many stars on the sky to forget all my fears which I suffered before That is amazing Let's come back to my live concert It is so cool and until now I can't forget my feeling about it Do you often to go live concerts? What kind of music you like listening to? Who is your favorite singer? I am glad if you tell me about it in the next letter I look forward to your reply Your sincerely, Exercise 2: We had dinner at a new restaurant yesterday Dear Oanh, Thank you very much for your letter which arrived a few days ago It was lovely to hear from you I think the restaurant which you told me in the letter is very interesting I also like to eat out and I usually go to a restaurant for dinner with my family twice a month Our favorite restaurant is a traditional restaurant in Hang Bong street It is not big but it is always busy There are only a few tables in the restaurant and on each table is a vase with lovely flowers There are plants in the room corners I usually order the traditional dishes and eat them with rice For example, fish cooked with sauce, spring roll, and vegetable and so on The food is delicious so we enjoy it very much The service is also quick and friendly My family always have pleasant evening at our favorite restaurant Shall we go there when you come to visit my family next time? See you next time Mai Exercise 3: Tell me about a teacher from your past Thank you for our class' photo you sent me a few days ago I was so glad to write for you and tell you about my feeling after I receive it That photograph made me remember my old teacher who taught us high school She is slim with along hair and blue eyes Do you remember her? Our English teacher, her name is Sara I can't forget that days when she played game with us in each class and we sang Animal songs together I also remember that She was very sad when our class didn't homework and we felt so guilty with her Then we studied English hard to fix our mistakes and she was so happy But now she doesn't still teach English in Vietnam Ha, our classmates said she came back England with her husband I hope she would come to Vietnam, I will meet her because I miss her so much What about you? What you think about her? Have you ever had the old teacher who made you unforgettable? Please tell me in next letter I look forward to your reply Mai Exercise 4: You went to a party last week, didn't you? Did you have a good time there? Tell me about that party Dear Linh, How are you? I hear that you are going to travel with your family next week I wish you will have a good time Last weekend I went to the party arranged to congratulate Lan She won competition in her office That night we had a good time The party was arranged at Lan's house Her mother and sister helped to us to prepare interesting dinner We want to make her surprised There were many people to join this party and maybe you know some of them After good meal, we talked and listened romantic songs and danced together We had interesting and unforgettable night with friends Are you going to next Friday? Don't forget to send me some postcards from places where you will come Goodbye and see you after you com back Exercise 5: Can you describe the weather in your country? What's the weather like at the moment? What outdoor activities are you able to at this time of year? Dear Oanh, It is so wet here I am writing to tell you about the weather in my country In my country, it is in spring with high humidity My country is a tropical monsoon climate Broadly speaking, the weather in Vietnam is featured by two monsoon seasons the southwest monsoon from April to September and the northeast monsoon from October to late March or early April Moreover, the northeast monsoon effects bring lower temperatures to my city, Hanoi and all days in Hanoi is in rain In fact, I am fed up with rainy day because I can't go out to shopping with my friend Only thing I can in these days is writing letter for you and tell you about the terrible weather here All my clothes can't be dry and the way I go to school every day is daubed with mud Lovely, Mai Exercise 6: Tell about your job Dear Oanh, How are you? Thanks for your letter I am so happy because you always miss and think of me Now, I am working as a teacher in the military academy logistics I start my working day at pm every morning and finish it at pm You know I love this job, right? It has been my dream to become a good teacher for such a long time I like my job because I can use my ability and knowledge to finish my work the best Moreover, I can study valuable experience from colleagues not only about work but also about life Now every day is wonderful day with me And you, your job is very interesting, isn't it? Let you tell me about it in the next letter I look forward to hearing from you Love, Mai Exercise 6: Could you give me some advice? I'm going to spend my next summer holiday in your country? Where should I go? What should I see? Dear Oanh, How are you? I hope you are fine I have received your letter asking for my advice for your next summer holiday in Vietnam I am glad to give you some As you are living in temperature climate It's a great ideal to have a holiday in tropical country like Vietnam You can experience sunny and windy days here So, why you go to Nha Trang beach? It is one of our most beautiful beaches and is in recognition of the world as the most attractive destination in Vietnam I am sure you enjoy bathing in the sunshine and swimming in freshwater and surfing If you like, I can help you book a tour for you to know more about other interesting places in Nha Trang such as temples, pagodas, etc Nha Trang is also famous for seafood Therefore, It is a paradise of food for you to enjoy I think this place is good one for you to relax and enjoy yourself and get rid of worries as well as stress Let me know your decision I hope to see you in Vietnam as soon as possible Love, Mai Exerise 7: Tell about your house Dear Oanh, Thanks for your letter so much My family moved to this house weeks ago My husband is going to arrange a small party to welcome to our new house this week We will be happy if you come And about our new house, This is a three floors house with a neat little garden I will plant some flowers in this garden to make the house more beautifully All members of family want to live in a house near nature, thus we decide to choose this house It is not bigger but I like because of its simple beauty There are sitting room, bedrooms, bathrooms and kitchen in the house My room is already lovely room in the 2nd floor I like it so much and next weekend if you come, I will show you some little interest of my room My husband want it to be a beautiful house full of joy and wonder so he chose pink to paint it Do you like pink, Oanh? And best of all, it will never get dirty so we not have to spend time just to clean up the mess In our house, there is not very a lot of furniture but I think that everything is harmonious with other things My husband want to decorate it more before the party and I will help him Don't forget to come here this weekend, Oanh Lovely, Mai Exercise 8: About the last film you saw and whether you enjoyed it Dear Oanh, How are you? I hope you are fine Don't worry about me I am fine Pass my greetings to yours parents Now I'm in my summer holiday so that I have a lot of time to what I want You can't believe that last week I had a wonderful visit to Vincom tower where I saw Titanic in 3D It was such an interesting experience that I could see that film in 3D Everything seemed to real I was also moved by the content of the film It is an epic romantic disaster film It is fictionalized based on the account of the sinking of the Titanic Leonardo Dicaprio and Kate Winslet stars in this film as members of different social classes who fall in love abroad the ship during its ill – fated maiden voyage It's a little bit silly when I cried a lots in the end of film, because the female actor was dead It's worth watching so you should see film soon Let me know your feeling when seeing this film I look forward to hearing from you Love, Mai Exercise 9: Tell me how you keep fit and healthy Dear Oanh, I was very happy after receiving your letter Thanks for your praise Are you putting on weight? Don't worry I will help you not only to lose weight but also to have a fit and healthy body I think the first you had better avoid foods high in fats like cookies, fries, You also try to limit amount of animal protein consume I really little eat meat I eat a lot of vegetables, fresh fruit which are full of fiber and vitamin and drink enough water daily The second effective measure is to exercise frequently You can walk or jog in the morning or afternoon everyday Moreover, playing sports is also very good for health, especially it is very efficient to lose weight In addition, you can join some clubs for examples as dance sport or aerobic clubs If you want to have a fit and healthy body, you should have regular daily routine I think losing weight will be difficult if you use suitable measures I hope that these experience are helpful for you Good luck, Mai Exercise 9: I know you've just come back from holiday Tell me about the holiday and whether you enjoyed it Dear Linh, How are you? Thanks for your letter I am so happy because you always miss and think of me I have just come back home from Hue In this trip, I went to by train because it is cheap and safe That was a really interesting trip Hue is known for its beautiful imperial architecture and wonderful natural beauty, especially the length of history of Nguyen dynasty I think that Hue is the only city in Vietnam that still has restored historic beauties with of walls, places, and royal tombs Everything in Hue city make me impressed and surprised Perfume rives is very poetic and peaceful It always make me feel comfortable and relaxing In this trip, my father and I were on a boat in this river to listen to hue songs every night The melody of Hue songs is always very special I love Hue songs very much The trips lasted days In the first day, we went to visit Tu Duc tombs It is a large and bulky structure We spent all day to discover this historical Structure There are a lot of famous tomb in Hue but because os limited time we only visited Tu Duc tombs The following day, we came to Thien Mu pagoda This pagoda was built in the 14th century and is placed on Ha Khe hillock area near the perfume river It is also known as Linh Mu pagoda This is one of the most beautiful and acient architectural structures for reverence in Hue After that, we went around the city by cyclo and enjoined some special food of hue I had a lot of memories in this trip and I hope I will have more times to visit Hue in the future And you? Have you ever visited Hue city? Let me about your impression about Hue Lovely, Mai Exercise 10: I know you often sports at weekends, what's your favorite sport? Tell me about it Dear Linh, Thanks for your letter I'm glad to know that you and your family are always healthy and happy Now I feel healthier and more comfortable, too I think that is the result of doing exercise frequently These days, I usually jog around the park near my house every afternoon Most of time, I work in the office It will be not good to sit a fixed place Thus I determined to exercise more frequently to keep the body healthy and the sport which choose is jogging I enjoy jogging a lot because jogging helps me to be fitter and more enduring I think jogging gives us a lot of benefits not only for body but for mind It is the most efficient way of achieving fitness through exercise and burns more calories because it is a high impact exercise Jogging is also very good for your heart, improves the muscle tone and strength, and relieves stress, beside also deal with heart disease I usually spend hours to jog every afternoon with my friends We often make appointment each other at Thong Nhat Park to exercise together It is much happier than doing alone And you, what is your favorite sports? Can you share you thinking about it? Lovely, Mai Exercise 11: In your letter, you said you had some close friends Tell me about one of your close friends Hi Linh, Thanks for your letter I'm very nice to make friend with you This is the first letter I write to you and I hope we will get in touch together frequently In the last letter you asked me about my closest friend and you wanted to get familiar with him so I want to share you something about him,too That's Hieu, one of my friends at university We studied in the same major but different classes He is a kind and intelligent guy Moreover, he always studied hard so his studying result was very good In addition, he is an active person and usually joins a lot of social actions, for examples, teaching for poor children, helping alone old people who have difficulties, etc I think he is the most wonderful friend I have ever had And with me, he is always very understanding, mature, fun, smart, and kind He sticks by me even during the hardest times, something only a true friend does Now he is working at the same office as me We is more and more close and I hope our friendship will be never stop Do you want to meet and talk to him I'm sure you will like him as me Best regards, ... about it in the next letter I look forward to your reply Your sincerely, Exercise 2: We had dinner at a new restaurant yesterday Dear Oanh, Thank you very much for your letter which arrived a... 11: In your letter, you said you had some close friends Tell me about one of your close friends Hi Linh, Thanks for your letter I'm very nice to make friend with you This is the first letter I write... stayed with some friends They have just sent you some photos of your holiday Write a letter to your friends In your letter: • • • thank them for the photos and for the holiday explain why you didn't