1 What does the man want to do? (A) Cash a traveler's check (B) Withdraw some money (C) Pay a bill (D) Make a deposit What does the woman need to see? (A) The man's bankbook (B) A proof of purchase (C) A guarantee (D) Some form of identification What does the man show her? (A) His passport (B) His driver's license (C) His student ID card (D) His credit card Why is the man complaining? (A) The new receptionist was late again (B) The new receptionist is not very efficient (C) The receptionist lost his files (D) He can't remember anyone's name 5 How long has the receptionist been working there? (A) years (B) weeks (C) weeks (D) months What does the woman think? (A) He is absolutely right (B) He needs to give the receptionist more time (C) They should replace the receptionist (D) The man should look for a new job 7 What is the woman asking the man? (A) When he would like her to send the report (B) How he would like her to send the report (C) If he has read the report yet (D) Where he has put the report How is the man going to get the report? (A) In the mail (B) By fax in the afternoon (C) By special delivery mail (D) Delivered by hand When should the report arrive? (A) It has already arrived (B) The following morning (C) In the afternoon (D) It will not be sent after all 10 Where is this conversation taking place? (A) A department store (B) A supermarket (C) A cafeteria (D) A hospital 11 What is the man's problem? (A) He bought the wrong size (B) He bought the wrong color (C) The item is past its sell-by date (D) He doesn't like the item 12 What will the man receive? (A) A large shirt (B) A small shirt (C) A refund (D) An exchange 13 What is the man going to do? (A) Rent a car (B) Buy a car (C) Arrive by car (D) Sell his car 14 How many days will the man need a car? (A) One (B) Two (C) Three (D) Four 15 Which of the following does the man require? (A) Four-wheel drive (B) Full insurance (C) Gas (D) Air bags 16 Where is this conversation taking place? (A) At an airport (B) On the telephone (C) At a railway station (D) At a travel agency 17 When is the man going to leave for Washington? (A) Tomorrow evening (B) This evening (C) This morning (D) Tomorrow morning 18 What happened to the man? (A) He lost his ticket (B) Someone stole his money (C) He missed the last train (D) His seat reservation was cancelled THANK YOU ... afternoon (D) It will not be sent after all 10 Where is this conversation taking place? (A) A department store (B) A supermarket (C) A cafeteria (D) A hospital 11 What is the man''s problem? (A) He bought... car 14 How many days will the man need a car? (A) One (B) Two (C) Three (D) Four 15 Which of the following does the man require? (A) Four-wheel drive (B) Full insurance (C) Gas (D) Air bags 16 ... railway station (D) At a travel agency 17 When is the man going to leave for Washington? (A) Tomorrow evening (B) This evening (C) This morning (D) Tomorrow morning 18 What happened to the man? (A)