Human resource management 15e by gary dessler 2017 chapter 14

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Human Resource Management Fifteenth Edition Chapter 14 Building Positive Employee Relations Copyright © 2017, 2015, 2013 Pearson Education, Inc All Rights Reserved Learning Objectives (1 of 2) 14-1 Define employee relations 14-2 Discuss at least four methods for managing employee relations 14-3 Explain what is meant by ethical behavior Copyright © 2017, 2015, 2013 Pearson Education, Inc All Rights Reserved Learning Objectives (2 of 2) 14-4 Explain what is meant by air disciplinary practices 14-5 Answer the question, “How companies become “Best Companies to Work for? Copyright © 2017, 2015, 2013 Pearson Education, Inc All Rights Reserved I Define employee relations Copyright © 2017, 2015, 2013 Pearson Education, Inc All Rights Reserved What is Employee Relations? • Employee Relations – is the activity that involves establishing and maintaining the positive employee-employer relationships that contribute to satisfactory productivity, motivation, morale, and discipline, and to maintaining a positive, productive, and cohesive work environment Copyright © 2017, 2015, 2013 Pearson Education, Inc All Rights Reserved Employee Relations Programs For Building and Maintaining Positive Employee Relations Fair Treatment • • • Research Insight Procedural Justice Distributive Justice Copyright © 2017, 2015, 2013 Pearson Education, Inc All Rights Reserved Improving Performance: The Strategic Context A New HR Strategy at the Foxconn Plant in Shenzhen, China Let’s talk about it… Copyright © 2017, 2015, 2013 Pearson Education, Inc All Rights Reserved Bullying and Victimization Imbalance of Power Intent to Cause Harm Repetition • • • • Verbal Social Physical Cyberbullying Copyright © 2017, 2015, 2013 Pearson Education, Inc All Rights Reserved Improving Employee Relations Through Communication Programs • Different Types • Organizational Climate Surveys Copyright © 2017, 2015, 2013 Pearson Education, Inc All Rights Reserved Develop Employee Recognition / Relations Programs Copyright © 2017, 2015, 2013 Pearson Education, Inc All Rights Reserved How to Discipline an Employee (1 of 6) Make sure the evidence supports the charge of employee wrongdoing Make sure to protect the employees’ due process rights Adequately warn the employee of the disciplinary consequences of his or her alleged misconduct Have the employee sign form Copyright © 2017, 2015, 2013 Pearson Education, Inc All Rights Reserved How to Discipline an Employee (2 of 6) Figure 14-4 Report of Employee Discipline Copyright © 2017, 2015, 2013 Pearson Education, Inc All Rights Reserved How to Discipline an Employee (3 of 6) “Reasonably Related” to the efficient and safe operation of the environment Objectively investigate the matter Copyright © 2017, 2015, 2013 Pearson Education, Inc All Rights Reserved How to Discipline an Employee (4 of 6) “The Investigation should produce substantial evidence of misconduct Apply applicable rules, orders, or penalties without discrimination Maintain the employee’s right to counsel Copyright © 2017, 2015, 2013 Pearson Education, Inc All Rights Reserved How to Discipline an Employee (5 of 6) 10 Keep Dignity 11 Listen to what the person has to say 12 Burden of Proof (employer) Copyright © 2017, 2015, 2013 Pearson Education, Inc All Rights Reserved How to Discipline an Employee (6 of 6) 13 Get the Facts 14 Don’t Act while angry 15 Adhere to your company’s disciplinary appeal process Copyright © 2017, 2015, 2013 Pearson Education, Inc All Rights Reserved Discipline Without Punishment • Issue an oral reminder • Issue a formal written reminder and place in the personnel file • Give “decision-making leave” • Dismissal if behavior repeats Copyright © 2017, 2015, 2013 Pearson Education, Inc All Rights Reserved V Answer the question, “How companies become ‘Best Companies to Work For’?” Copyright © 2017, 2015, 2013 Pearson Education, Inc All Rights Reserved Employee Engagement Guide For Managers • How Companies Become “Best Companies to Work For” • The Great Place to Work Institution defines a great workplace Copyright © 2017, 2015, 2013 Pearson Education, Inc All Rights Reserved SAS: Great Benefits, Trust, and Work-Life Balance Copyright © 2017, 2015, 2013 Pearson Education, Inc All Rights Reserved Google: Happiness and People Analytics Copyright © 2017, 2015, 2013 Pearson Education, Inc All Rights Reserved FedEx: Guaranteed Fair Treatment Copyright © 2017, 2015, 2013 Pearson Education, Inc All Rights Reserved A Best Company Human Resources Philosophy Copyright © 2017, 2015, 2013 Pearson Education, Inc All Rights Reserved Chapter 14 Review What you should now know… Copyright © 2017, 2015, 2013 Pearson Education, Inc All Rights Reserved Copyright Copyright © 2017, 2015, 2013 Pearson Education, Inc All Rights Reserved ... Objectives (1 of 2) 14- 1 Define employee relations 14- 2 Discuss at least four methods for managing employee relations 14- 3 Explain what is meant by ethical behavior Copyright © 2017, 2015, 2013... Learning Objectives (2 of 2) 14- 4 Explain what is meant by air disciplinary practices 14- 5 Answer the question, “How companies become “Best Companies to Work for? Copyright © 2017, 2015, 2013 Pearson... Reserved III Explain what is meant by ethical behavior Copyright © 2017, 2015, 2013 Pearson Education, Inc All Rights Reserved The Ethical Organization Figure 14- 2 The Wall Street Journal Workplace
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