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c; BQ GIAO Dl}C VA DAO T~O TRUONG D~I HQC KINH TE TP.HO CHi MINH NGUYENTHJHUONGTHAO ANH HUONG CUA CHAT LUONG CUOC SONG CONG VIEC DEN KET QUA LAM VI~C CUA NH.AN VI:EN: NGHIEN CUU T~i NGAN HANG TMCP XUAT NH~P KHAU VI~T NAM TREN DJA BAN THANH PHO HO CHi MINH LU~N VAN TH~C Sl KINH TE TP HB Chi Minh- Nam 2015 , ., c; BQ GIAO Dl}C VA DAO T~O TRUONG D~I HQC KINH TE TP.HO CHi MINH NGUYENTHJHUONGTHAO ANH HUONG CUA CHAT LUONG CUOC SONG CONG VIEC DEN KET QUA LAM VI~C CUA NH.AN VI:EN: NGHIEN CUU T~i NGAN HANG TMCP XUAT NH~P KHAU VI~T NAM TREN DJA BAN THANH PHO HO CHi MINH Chuyen nganh: Quan trj kinh doanh hu6ng nghien cll'U Ma s6: 60340102 LU~N VAN TH~C SI KINH TE NGUOI HUONG DAN KHOA HQC: PGS TS BlJI THANH TRANG TP HB Chi Minh- Nam 2015 , ., LOICAMDOAN Toi xin cam doan lu~n van la cong trinh nghien dru cua ca nhan t6i va th\fc hi~n duai S\1' huang diln khoa hoc cua PGS TS Bui Thanh Trang Cac s6 li~u thu th~p dU'Q'C va kSt qua duQ'c trinh bay bai nghien c(ru la hoan toan trung th\l'C, toi xin hoan toan chiu trach nhi~m V~ nQi dung CUa d~ tai nghien Cll'U TP H6 Chi Minh, 31 thing 05 nam 2015 Tac gia Nguy~n Thj Huong Thao Ml}C Ll}C Trang TRANG PHl} BiA LOI CAM DOAN Ml}C Ll}C cAc TUVIET TAT DANH Ml}C cAc HiNH VE VA DO THl DANH Ml}C cAc BANG BIEU DANH Ml}C cAc PHl} Ll}C DANH Ml}C cuu CHUaNG TONG QUAN VE DE TAl NGHIEN 1010 10 1.40 10 Ly chQn dS taiooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo Mvc tieu nghien cuuoooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo u6i tm:;mg va ph~:tm vi nghien cuu 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Phuong phap nghi en cuuooooooooooooooo oooooooo oooooooo oooooooo oooooooo oooooooo oooooooo oooooooo oooooooo oooooo Y nghia thl,l'c tiSn cua nghien cuu ooooooooo oooooooo oooooooo oooooooo oooooooo oooooooo oooooooo ooooooo ooooooo KSt cfiu cua dS tai CHU aNG 2010 000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000 2 3 co so LY THUYET v A MO HiNH NGHIEN CUu Chfit lm;mg cuqc s6ng c6ng vi~c 0 0 0 0 0 000 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 000 0 0 000 0 0 000 0 0 201010 Sz r a&i cua thucJ-t ngfrchdt lur;ng cu(Jc s6ng cong vi?cooooooooooooooooooooooooo 2010 20 Khai ni?m chdt lu:c;ng cu(Jc s6ng c6ng vi?co 020 2.3 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 000000000 0 0 0 0 00000000 11 Cac nghien cuu tmac vS m6i tuong quan gifra chfit luQllg cuqc s6ng c6ng vi~c 0 0 0 0 0 0 M6 hinh nghien cuu va cac gia thuySt 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Quy trinh nghien cuu 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 13 000000000000000000000000000000000000000000000000000000000000000 14 19 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 cuu 20 CHU aNG THIET KE NGHIEN 010 KSt qua lam vi~c cua nhan vien oooo oooooooo oooooooo Ooooooooooooooooooooooooooooooooooooooooooooooooooooo T6m t~t chuang Cac nghien cuu vS ph~n cua chfit luQllg cuqc s6ng c6ng vi~c va kst qua lam vi~c cua nhan vien 2050 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 20 3.2 ThiSt kS nghien ciru 21 3.2.1 Nghien ciru sa b(J 3.2.1.1 Nghien ciru sa b(J dtnh tinh 21 2.1 Kit qua nghien citu sa b(J dtnh tinh 22 3.2.1.3 Nghien ciru sa b(J dtnh lu911g 25 2.1.4 Kit qua nghien citu sa b(J dtnh lu911g 26 3.2.2 Nghien ciru chinh thuc 28 3.2.2.1 Kich thu&c mdu 28 3.2.2.2 Phuong phap ch9n mdu 29 3.2.2.3 Phan tich h6i quy 30 T6m t~t chuang 30 CHUONG KET QUA NGHIEN CUU 32 4.1 Thong tin m&u nghien c(ru 32 4.2 Uanh gia d9 tin c~y thang 34 2.1 Danh gia d(J tin c~ thang chdt lu911g cu(Jc s6ng c6ng vi?c 34 4.2.2 Danh gia d(J tin c~ thang kit qua Jam vi?c cua nhan vien 36 4.3 Phan tich nhan t6 kham pha EFA 36 4.3.1 Phan tich EFA thang chdt lu911g cu(Jc s6ng c6ng vi?c 36 4.3.2 Phan tich EFA thang kit qua Jam vi?c cua nhan vien 39 4.3.3 Tom t!it kit qua kiJm dtnh thang 39 4.4 Phan tich h6i quy 40 4.4.1 Phan tich tuang quan 40 4.2 Danh gia va kiJm dtnh d(J phit h9'p cua m6 hinh 42 4.3 f nghza cac h? s6 h6i quy 43 4.4.4 KiJm dtnh cac gia thuyit nghien ciru 44 4.4.5 Do tim Sl;l'Vi phc;~m cac gia dtnh cdn thiit 45 4.5 Phan tich S\1' khac bi~t vS kSt qua lam vi~c cua nhan vien voi cac ySu t6 nhan khfiu hQc 47 5.1 Gi&i tinh 47 405020 Di) tu6ioooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo 40 50 30 Trlnh di) h9c vdn 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 000000 0 0 0 405040 Chirc V{looooooooooooooooo oooooooo oooooooo oooooooo oooooooo oooooooo oooooooo oooooooo oooooooo oooooooo ooooooo oooo 405050 4060 0000000000000000000000000000000000000000000000000000000000000000 40 6.10 Thanh phdn Luang thuiYng thoa dang, c6ng bling 0 0 0 0 0 0 0 0 0 0 0 000000000000 0 0 0 0 0 0 406.20 Thanh phdn Phat triJn nang hrc ca nhan.oooooooooooooooooooooooooooooooooooooooooooooooo 406.30 Thanh phdn SZ;r hoa nh4p t6 chircooooooooooooooooooooooooooooooooooooooooooooooooooo 40 40 Thanh phdn Ca hi)i phat triJn nghd nghi¢p va dti m biw cong vi¢c 40 50 Thanh phdn Didu ki¢n lam vi¢c an to{m va dam baa sire khoe 40 6 Thanh phdn Can bling gifra cong vi¢c va cui)c sdng 70 48 50 s6 nam lam vi¢c ooooOooooooo oooooooo oooooooo oooooooo oooooooo oooooooo oooooooo oooooooo oooooooo ooooooooooo 50 Tha o lu~n kSt qu a nghien c(ru 40 48 0 0 0 0 0 0 Thanh phdn Tuan thu cac quydn CO' ban cua ngu&i lao di)ng 406.80Thanh phdn Nh4n thirc vd trach nhi¢m xfi hi)i cua t6 chirc T m t~t chua n g 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 52 53 53 0 0 0 53 0 0 0 54 0 0 54 54 0 0 0 0 0 0 000000000000000000000 52 0 0 0 0 5 55 CHUONG KET LU~N VA HAM Y 57 50 50 0 T6m t~t kSt qua c h inhoooooooooo oooooooooooooooo oooooooo oooooooo oooooooo oooooooo oooooooo oooooooo oooooooo ooooooo Ham y quan tri c h o doanh nghi~p ooooooooooooooooo oooooooo oooooooo oooooooo oooooooo oooooooo ooooooo oooooo 57 58 50 2010 Luong thuiYng thoa dang, c6ng blingooooooooooooooooooooooooooooooooooooooooooooooooooooooo 59 502020Phat triJn nang lZ;rc ca nhan 50 2030SZ;r hoa nh4p t6 chirc 0 00000000000000000000000000000000000000000000000000000000000000000000 0 62 63 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 00000000 0000000 0000000 0000000000 64 65 502 40Ca hi)i phat triJn nghd nghi¢p va dam baa cong vi¢co 502050 Didu ki¢n lam vi¢c an toan va dam baa sire khoe 50 206 Can bling gifra cong vi¢c va cui)c sdngo 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 50 207 Tuan thu cac quydn CO' ban cua ngu&i lao di)ng ooooooooooo oooooooo oooooooo ooooooooooo 50 2080Nh4n thirc vd trach nhi¢m xfi hi)i cua t6 chirco 0 0 H::tn chS cua n g hie n Cll'U v a huang n g hie n Cll'U tiSp t h e o TAl LI~U THAM KHAO PHl} Ll}C 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 66 7 DANH Ml}C CAC TUVIET TAT ANOVA : Analysis of Variance- Phan tich phuang sai CB : Can b~ng gifra cong vi~c va cuoc s6ng CH : Co hoi phat triSn nghS nghi~p va dam bao cong vi~c DK : UiSu ki~n lam vi~c an toan va dam bao sue khoe EFA : Exploratory Factor Analysis- Phan tich nhan t6 kham pha HN : Sv hoa nhi;tp t6 chuc KMO : H~ s6 Kaiser - Mayer- Olkin KQ : KSt qua lam vi~c cua nhan vien LT : Luang thu&ng thoa dang, cong b~ng PT : Phat triSn nang lvc ca nhan QL : Tuan thu cac quySn co ban cua nguai lao dong QWL : Chfit luQ'llg cuoc s6ng cong vi~c SERV-PERVAL : Service Perceived Value- Thang gia tri cam nhi;tn dich V\] Sig : Observed significance level - Mire y nghia quan sat SPSS : Statistical Package for the Social Sciences - Phftn mSm th6ng ke cho khoa hc xa hoi T-Test : Independent- Sample T-Test- KiSm dinh gia thuySt vS tri trung binh cua hai t6ng ths, tmang hQ'p mfiu doc lt;tp TP.HCM : Thanh ph6 H6 Chi Minh VIF : Variance inflation factor - H~ s6 ph6ng d~i phuang sai XH : Nhi;tn thuc vS trach nhi~m xa hoi cua t6 chuc DANH Ml}C cAc HiNH VE VA DOTH! Trang Hinh 2.1 M6 hinh nghien c(ru 18 Hinh 3.1 Quy trinh nghien c(ru 20 d6 4.1 u6 thi phan tan 45 BiSu d6 4.2 BiSu d6 phan ph6i chuAn cua phin du .46 BiSu DANH Ml}C CAC BANG BIEU Trang Bimg Cac th:'mh phftn QWL duQ'c sir dt,mg cac nghien c(ru 10 Bimg Thang chftt luQ'llg cuoc s6ng c6ng vi~c 22 Bimg 3.2 Thang kSt qua lam vi~c cua nhan vi en 25 Bang 4.1 Th6ng ke m~u khao sat 33 Bang 4.2 KSt qua danh gia thang QWL b~ng h~ s6 tin c~y Cronbach's Alpha 34 Bang 4.3 KSt qua danh gia thang kSt qua lam vi~c b~ng h~ s6 tin c~y Cronbach's Alpha 36 Bang 4.4 KSt qua phan tich nhan t6 thang QWL lftn 37 Bang 4.5 KSt qua phan tich nhan t6 thang QWL lftn 38 Bang KSt qua phan tich EFA cho thang kSt qua lam vi~c cua nhan vien 39 Bang 4.7 T6m tiit kSt qua kiSm dinh thang 40 Bang Bang h~ s6 tuong quan 41 Bang E>anh gia phu hQ'p cua m6 hinh 42 Bang 4.10 KSt qua phan tich phuong sai 42 Bang 11 KSt qua phan tich h6i guy 43 Bang 4.12 KSt quaT-Test so sanh kSt qua lam vi~c theo gia i tinh 47 Bang 4.13 KSt qua kiSm dinh Levene theo tu6i 48 Bang 4.14 KSt qua phan tich One -Way ANOVA theo tu6i 48 Bang 4.15 KSt qua kiSm dinh Levene theo trinh hQc vftn 49 Bang 16 KSt qua phan tich One -Way ANOVA theo trinh hQc vftn 49 Bang 17 KSt qua kiSm dinh Post theo trinh hQc vftn 49 Bang 18 KSt qua kiSm dinh Levene theo chll'c V\1 50 Bang 4.19 KSt qua phan tich One -Way ANOVA theo chll'c v1,1 50 Bang 4.20 KSt qua kiSm dinh Levene theo s6 nam lam vi~c 50 Bang 4.2 KSt qua phan tich One -Way ANOVA theo s6 nam lam vi~c 51 Bang 4.22 KSt qua kiSm dinh Post Hoc theo s6 nam lam vi~c 51 Bimg Gia tri trung binh thang luong thu6ng thoa dang, c6ng b~ng 59 Bimg 5.2 Gia tri trung binh thang phat triSn nang h,rc ca nhan 61 Bang 5.3 Gia tri trung binh thang sl,.l' hoa nh~p t6 chuc 62 Bang 5.4 Gia tri trung binh thang co h
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