Xây dựng chiến lược kinh doanh cho công ty cổ phần Nước Thái Nguyên giai đoạn 2011-2020 BUILDING BUSINESS STRATEGY FOR THE PERIOD 2011 – 2020 OF THAI NGUYEN WATER JOINT STOCK COMPANY CONTENT INTRODUCTION CHAPTER I BASIC CONCEPTS ON BUILDING BUSINESS STRATEGIES .2 1.1 Overview of business strategies 1.1.1 Concepts .2 1.1.2 Strategy of business unit level .2 1.2 Vision, mission and values 1.3 Strategic analysis .3 1.3.1 Analyzing macroeconomic environment .4 1.3.2 Industry environment analysis .4 1.4 Internal Analysis 1.5 SWOT analysis 1.6 Selecting business strategy 1.6.1 Selecting strategic plans by using IFE matrix: (Matrix assessing internal factors) 1.6.2 Selecting strategies by scoring .9 CHAPTER II 10 ANALYZING THAI NGUYEN WATER JOINT STOCK COMPANY 10 2.1 Overview 10 2.1.1 Company Name 10 2.1.2 Address: Group 1, Trung Vuong ward, Thai Nguyen City, Thai Nguyen province - Tel: 0280.3855.252 - 0280.3851.537; Fax: 0280.3852.976 10 2.1.3 Mission .10 2.1.4 Visions 10 2.1.5 Core competencies 11 2.1.6 Some major business areas 11 2.1.7 Features of main product 12 2.1.8 The formation and development of the Company 12 2.2 Economic environment analysis of Thai Nguyen Water JSC 14 2.2.1 External Analysis of Thai Nguyen Water JSC 14 2.2.2 Porter's Forces Analysis 21 2.3 Internal Analysis of Thai Nguyen Water Joint Stock Company .28 2.3.1 Analysis of human resources: 28 2.3.2 Analysis of facilities and technology: 29 2.3.3 Analysis of technology: .30 2.3.4 Analysis of financial potential 31 2.3.5 Assessing strengths and weaknesses of the Company: .32 2.4 Identifying strategies by using SWOT and IE matrix: 35 2.4.1 Identifying strategies by using SWOT matrix: 35 2.4.2 Identifying strategies by using I.E matrix: 36 CHAPTER III .39 CHOOSING BUSINESS 39 STRATERGY AND IMPLEMENTATION SOLUTIONS .39 3.1 Choosing business Strategy .39 3.1.1 Choosing business Strategy by using scoring approach .39 3.1.1.1 Strategic plans 39 3.1.2 Content of the chosen strategy 40 3.2 Strategic solutions 40 3.2.1 Investment Solutions 40 3.2.2 Technological solutions: 44 3.2.3 Human resource solutions 46 3.2.4 Solutions for network: .47 3.2.5 Effectiveness and feasibility of the strategy: .48 3.3 Implementation 51 3.4 Proposal and recommendations: 52 CONCLUSION 53 REFERENCES 54 Group № -GaMBA01.M08.09 LIST OF TABLES AND FIGURES Figure 1.1: Strategy planning process Figure 1.2: Porter's Five Forces Model Table 1.1: Swot matrix Figure 1.3: IFE matrix Figure 2.1: Organization structure of Thai Nguyen Water Joint Stock Company .14 Table 2.1: Summary of advantages and disadvantages 21 Table 2.2: Five competitive forces .27 Table 2.3: Labor of Thai Nguyen Water JSC .28 Table 2.4: Land of Thai Nguyen Water JSC 29 Table 2.5: Sales, Net income after tax, Owner's equity, Assets 31 Table 2.6: Liquidity Ratio 31 Table 2.7: Profitability Ratios 31 Table 2.9: SWOT Matrix 35 Table 2.10: Internal Analysis (IFE Matrix) 36 Table 2.11: External Factor Evaluation .37 Figure 2.2: I.E Matrix 38 Figure 3.1: Diagram of technological line in the water treatment plant 45 Table 3.2: Planned training programs 47 Table 3.3: Estimated volume of the main pipelines 48 Table 3.4: Estimated volume of distribution and transmission lines 48 Table 3.5: Implemental route .51 Table 1.1: Swot matrix ……Error: Reference source not found Table 2.1: Summary of advantages and disadvantages Error: Reference source not found Table 2.2: Five competitive forces Error: Reference source not found Table 2.3: Labor of Thai Nguyen Water JSC Error: Reference source not found Table 2.4: Land of Thai Nguyen Water JSC Error: Reference source not found Table 2.5: Sales, Net income after tax, Owner's equity, Assets Error: Reference source not found Group № -GaMBA01.M08.09 Table 2.6: Liquidity Ratio Error: Reference source not found Table 2.7: Profitability Ratios …Error: Reference source not found Table 2.8: Strengths and Weaknesses of the company.…Error: Reference source not found Table 2.9: SWOT Matrix …Error: Reference source not found Table 2.10: Internal Analysis Error: Reference source not found Table 2.11: External Factor Evaluation Error: Reference source not found Table 3.1: Transcript of plan Assessment …Error: Reference source not found Table 3.2: Planned training programs Error: Reference source not found Table 3.3: Estimated volume of the main pipelines .Error: Reference source not found Table 3.4: Estimated volume of distribution and transmission lines.Error: Reference source not found Table 3.5: Strategic solutions Error: Reference source not found Group № -GaMBA01.M08.09 INTRODUCTION To succeed in the market, to get high business efficiency and profitability, any enterprise needs to build business strategies Strategy shows consistency in the business method, to avoid wasting resources on unnecessary activities It is a management tool to identify priorities or allocate resources to business activities The strategy is also a basis to build the reasonable organizational structure to support business activities, to be able to carry out the strategic objectives set out, is the foundation for building detailed business plan A good strategy should be based on general theories of strategic management and be applied to the actual business conditions and consistent with the enterprise To choose appropriate strategies, business administrators should analyze internal and external factors in order to find out strengths, weaknesses, opportunities and threats by using tools such as: SWOT matrix, IE matrix and method of scoring Thai Nguyen Water Joint Stock Company has just been transformed into Joint Stock Company As the company has to achieve business targets as other joint stock companies and perform public obligations under the directions and management of the State authorities, it is very essential to develop the company strategy at the moment After the research process, we performed the capstone project report: "Building the business strategy for the period 2011 - 2020 of Thai Nguyen Water Joint Stock Company” as a basis for the company to identify its purposes, direction, have policies and business decisions in line with objectives Beside the introduction, conclusion, references and appendix, the report is divided into three chapters: - Chapter 1: Basic concepts on building business strategies - Chapter 2: SWOT analysis of Thai Nguyen Water Joint Stock Company - Chapter 3: Choosing business Strategy and implementation solutions Group № -GaMBA01.M08.09 CHAPTER I BASIC CONCEPTS ON BUILDING BUSINESS STRATEGIES 1.1 Overview of business strategies 1.1.1 Concepts 1.1.1.1 Concepts on strategy There are various definitions on strategy, deepening on various authors’ points of view According to Johnson and Scholes, in a rapidly changing environment, "Strategy is the direction and scope of an organization over the longterm: which achieves advantage for the organization through its configuration of resources within a challenging environment, to meet the needs of markets and to fulfill stakeholder expectations" 1.1.1.2 The role of business strategy - Identify objectives, directions of all business activities - Capture and take advantage of business opportunities, and overcome proactively the risks and threats in the market - Contribute to improve the efficiency of resource usage, strengthen competitive competency to ensure the sustainable development - Create solid bases to set out the policies and decisions on production and business in line with market fluctuations 1.1.2 Strategy of business unit level - Strategy of business unit level is both commitments and actions to help the enterprise achieve competitive advantages by exploiting its core competencies in specific markets - Strategy of business unit level shows the way that strategy administrator makes an action plan to use the Company’s differential competencies and resources to achieve competitive advantages in comparison with other competitors in the market - Building strategy of business unit level should include three elements: Customer’s needs or what to be satisfied; Groups of customers or who to be satisfied; Differential competencies or how to satisfy customers’ needs Strategy of business unit level always include: Competitive strategy based on competitive Group № -GaMBA01.M08.09 advantages, market competitive strategy dividing market strategic position, investment strategy and strategy of business unit level in the product life circle 1.2 Vision, mission and values - Vision is the main purpose that the enterprise wants to achieve in the long term period -Mission presents the reason for the organization’s existence and indicates what it will - Main objectives determine what the organization hopes to meet in middle and long term period The requirements for strategic target system are: being consistent, specific, feasible, and flexible Strategic targets are often influenced by some internal and external factors of the environment where the enterprise is operating 1.3 Strategic analysis Functions, duties & strategic targets of the enterprise Analyzing the enterprise internally Analyzing external environment Selecting strategies Company level strategy Strategies of business basis and functional units Implementing strategies Checking and assessing the implementation Feedback Figure 1.1: Strategy planning process Group № -GaMBA01.M08.09 1.3.1 Analyzing macroeconomic environment - PEST researched influences of macro environment, including: Political factors; Economics factors; Socio-cultural factors; Technological factors These factors influence on the organization independently or in combination with other factors - PEST is always used in business strategy and marketing strategy analysis - Macroeconomic environment analysis (PEST) show us part of the answer to the question: What is the enterprise facing with? 1.3.2 Industry environment analysis New entrants Industry competitors Buyers Suppliers Substitutes Figure 1.2: Porter's Five Forces Model - Buyers: Buyers are the most powerful because the Company’s business activities depend on them while they not depends on the Company In such case, buyers are a threat to the Company - Suppliers: Suppliers are those who have the highest bargaining power because the Company’s business depends on them while they not depend on the Company’s business In such case, suppliers are a threat to the Company Group № -GaMBA01.M08.09 - Industry competitors: Rivalry level between existing companies is a function of the industry competition structure, demand conditions and exit barriers Stronger demand conditions make the competition between existing companies more moderate and create opportunities for expansion When demand conditions are weak, the competition may be severe, especially in important industries having high exit barriers - Potential competitors: Risk of entry by potential competitors is a function of the height of entry barriers The higher the entry barrier is, the lower is the risk of entry by potential competitors, the more profit can be obtained - Substitutes: Substitutes are products that the Company serves the customers’ demand which is similar to the demand that the analyzed industry is serving The higher the similarity of substitutes is, the lower the bargaining power of companies in the industry is, and hence, the lower is the obtained profit 1.4 Internal Analysis - Analysis and evaluation of resources: Resources of business includes human resources and tangible assets and intangible resources + Human Resource is the core element in all business activities to determine the success or failure of enterprises + Tangible assets include factors such as cost of production, factories, machinery, equipment, materials… + Intangible resources: In addition to the resources above, each business or organization has other resources which are identified only by the perception capacity - Analysis of operations of functional units in the enterprise: + Marketing Department: Marketing is a system of activities relating to research, predict, identify needs and meet expectations of target customers to built marketing combination better than competitors in the same period and in each market segmentation + Personnel Department: Personnel Management is activities relating to recruitment, training, use, treatment, evaluation, and encouragement of worker loyalty to the organization Group № -GaMBA01.M08.09 Chlorine Chlorine disinfection disinfection Chemicals (lime, alum) Surface water source (HNC) Intake station (TB1) Lamellar Lamellar Sedimenta Sedimenta tion tion tank tank Reacti on tank Rapid gravity filter Water tank Water Water after after filtration filtration Second-level Second-level pump pump station station Water treatment systems Water supply system Figure 3.1: Diagram of technological line in the water treatment plant - Mixing tank, Reaction tank: Use a static mixer and combine with shield reaction tank or engineering reaction tank to achieve the highest performance in technology - Sedimentation tank: Use the horizontal sedimentation tanks, combine with lamellar sedimentation plates to handle scale discharge Sludge with Hydraulic Dredging Systems - Filter bed: Use rapid gravity filter, install HDPE woven filter in the floor and PVC / HDPE shields to handle the floor of the filter bed - Tank: Build 02 tanks with volume of 6000 m3/tank - Handling of chemicals: Use Using magnet technology with liquid chlorine or electrolyze Javen from salt to disinfect water Purify water by using dual alum or PAC Adjust the pH with lime - Second-level pump station: Constructed in line with capacity of 50,000 m3/day at the factory core Install the inverter and control information system SCADA and may be combined with the automatic control system of the whole plant Group № -GaMBA01.M08.09 45 - The device: The main divides of the plant using the most advanced technologies, originated from a member of ADB - With proposed technologies, the project will have to import modern technologies being applied in Vietnam and this region Especially, lamellar sedimentation technology was used successfully in Tich Luong Water Plant of Thai Nguyen water JSC 3.2.3 Human resource solutions Training to improve skills, to help employees to adapt to requirements is very necessary and urgent Recently, Thai Nguyen Water JSC has been in cooperation with the Vocational School in Thai Nguyen (Thai Nguyen Federation of Labour) to open two primary courses of water supply for more than 300 students They are officers and employees of the Company Courses supplied basic knowledge to improve their professional level to implement urban water supply duties, such as communication culture with clients in business, pipeline engineering, and job safe Coordinating with the Bidding Department-Ministry of Planning and Investment to open training courses for staff of The Project Management Unit - Based on existing human resources, progress of project implementation, The Company leaders will not only build a core team in which are managers, the employees in the previous mechanism but also recruit more labor outside through development training programs in line with project progress in order to provide water product just after when project are completed and handed over for operation Group № -GaMBA01.M08.09 46 Table 3.2: Planned training programs Training cost No Training contents People (1 million VND per capita) Management of water manufacturing technologies Management, operation and Total cost (Million VND) 25 50 maintenance of water supply 250 250 works Business Administration Construction 30 60 25 1,5 37,5 25 1,5 37,5 10 20 Implementation Quality management of construction projects Quality Management of construction advisory Total: 455 3.2.4 Solutions for network: - As for transmission pipelines DN400- DN1000: Use steel pipes, malleable casting pipes coated with cement or use uPVC/HDPE plastic pipes - As for transmission, distribution pipelines DN100- DN300: use uPVC/HDPE plastic pipes - As for distribution pipelines DN50: use domestic uPVC/HDPE pipes, installed with washers, mechanic sleeves or by soldering - Main pipeline system: Transmitting water to the centre of the city, along National Road, avoiding Thai Nguyen city, including the following main lines: Group № -GaMBA01.M08.09 47 Table 3.3: Estimated volume of the main pipelines UNIT VOLUME Transmission DN 1000 M 3.750 Transmission DN 900 M 5.700 Transmission DN 700 M 1.700 Transmission DN 600 M 2.800 Transmission DN 500 M - Transmission and distribution pipeline system: 3.200 Including distribution pipelines DN50- DN300 and meters for the connection for customers The system includes the transmission and distribution pipelines as below: Table 3.4: Estimated volume of distribution and transmission lines PIPELINE Transmission DN 300 UNIT M VOLUME 10.900 Transmission DN 250 M 3.300 Transmission DN 150 M 6.000 Transmission DN 100 M 15.000 Transmission DN 50 M 30.000 3.2.5 Effectiveness and feasibility of the strategy: * Effectiveness: - Social effectiveness: + The direct beneficiaries are customers using clean water for daily living, production and business purposes, including: people living in the area, officials and public servants, and employees working in organization in the area; students and pupils of universities, colleges and schools in Thai Nguyen city and Thai Nguyen province + The completion of objectives of the targeted strategy will help promote local economic-social structure shift, meeting the demands for the provincial economic-social, urban and industrial development and meeting the demands for technical infrastructure necessary for developing the potential tourism of Coc Lake Tourism Zone Group № -GaMBA01.M08.09 48 - Effectiveness for the Company: The implementation of the strategy will bring employment to local people Upon completion, the Company will have more favorable conditions to expand its business and production capacity; and become the nearly only clean water supplier in Thai Nguyen province Its competitiveness will be more and more enhanced thanks to the competitive advantages of holding raw water resource, having spread clean water supply network and professional employees who always capture new technologies timely In the near future, Thai Nguyen Water JSC will be one of top water supplier in Vietnamese water industry * The feasibility of the strategy: - In terms of economics: On 01/01/2010, Thai Nguyen Water JSC officially operated as a joint stock company, being autonomic in its production and business activities Its annual turnover is about 70 billion VND and growth is 15-17%/year The Company actively makes decision on its business and production to implement the targeted strategy - In terms of Finance: Thai Nguyen Water JSC still follows financial mechanism which has been being implemented: 85% of its capital is from ODA loan with interest rate of 5%; counterpart fund: 15%, in which 10% is from the provincial budget, 5% is of the company With the current average water price of 6.000 VND/m3, the company’s volume of traded water is 11 million m3, which is estimated to increase to 25 million m3 after years of implementing the project (2022), and the growth of the average water price is 10%/year Thus, it is estimated that Thai Nguyen Water JSC will be able to redeem its debt and breakeven in the 20th year after the project is exploited, estimated IRR = 121% In conclusion, the strategy is financially feasible - Implementation capacity: Thai Nguyen Water JSC has specialized project management unit In the coming time, the project management unit will be trained in project management skills to improve their operation capacity The project management unit has been managed projects funded by ODA: Group № -GaMBA01.M08.09 49 + Implemented projects: The sanitation and water supply project for Thai Nguyen city, with the total investment capital of 14,119 million USD from ADB’s loan; water supply project for the south of Pho Yen District, with the total investment capital of 25.800 million VND, 50% funded by state budget and 50% funded by the company’s counterpart fund + Projects in process: Waters supply project for Song Cong District, with the total investment capital of 130,127 million VND, in which 60,6% is Norwegian ODA and the rest is from counterpart fund; Waters supply project for the south of Pho Yen District – Diem Thuy, Phu Binh, with the total investment capital of 26.000 million VND, in which 80% is funded by JICA, and 20% is from counterpart fund; Project for improving the capacity of Tich Luong water plant, with the total investment capital of 14.990 million VND, in which 50% is from provincial budget, 50% is from the company’s counterpart fund; Project on Vietnamese urban water supply development, sub-project in Thai Nguyen (water supply for Du town, Phu Luong district and Dinh Ca town, Vo Nhai District), with the total investment capital of 27.725 million VND, from the Government’s bonds Group № -GaMBA01.M08.09 50 3.3 Implementation Roadmap: Table 3.5: Implemental route STRATEGIC REQUIREMENTS, SOLUTIONS TARGETS Investment -Ensuring the quality preparation: of investment dossiers - Compensation for -Selecting qualified land clearance investor - Construction survey - Getting “clear” land -Construction for the implementation consultancy of the strategy - Project management Building South Coc Lake water plant : - the plant treating - Completing Phase I, 100.000 m3/day.night capacity 500.000 - Water collector and m /day.night raw water pump station - Completing Phase II, Ancillary works additional capacity: include: electrical 500.000 m /day.night substation, electric system, fence - Equipment purchase Main pipeline system: - Transmission pipeline DN500- DN1000 - Completing Phase I Transmission and (50% of the volume of distribution pipeline the project) DN50 - 300 Installing - Completing Phase II 20.000 water meters for (the rest 50%) customer Group № -GaMBA01.M08.09 51 TIME From 2011- 2012 ESTIMATED COST 1.099.000USD From 8.353.000USD 2013- 2020 From 2013- 2016 From 2017- 2020 (75.000USD) From 2013- 2020 From 2013- 2016 From 2017- 2020 11.493.000USD 9.447.000USD 2.046.000USD 3.4 Proposal and recommendations: * Proposal: Governmental agencies will approve at the soonest the business strategy 2011-2020 of Thai Nguyen Water JSC so that the Company can base on the approved strategy to implement relevant works and targeted plans * Recommendations: - The government should implement its commitments in its responsibility for land clearance, and tax exempt according to relevant laws and regulations, granting counterpart funds according to its agreements with foreign and domestic financial institutions so that projects can be implemented in lines with the schedule agreed by relevant parties - The government should have specific roadmap for removing mechanism barriers, in such a way that it only implements the management function with the Company The government should also authorize the company with deeper and spreader autonomy Hence, Thai Nguyen Water JSC can be totally active in its business activities, and become a real joint stock company which operates under Enterprise laws and other legal regulations Group № -GaMBA01.M08.09 52 CONCLUSION The building of business strategy of Thai Nguyen Water JSC is very necessary This will help the Company to enhance its autonomy in business activities, improving its management by saving production cost, avoiding waste, promoting labor efficiency to improve production and business efficiency; creating new effective and active management mechanism and meeting the market demand timely and contributing to the Company’s sustainable development The Company’s employees become real owners, creating new stimulation in the Company’s business and production, ensuring employees’ employment and increasing their income, attracting investment capital and increase the effectiveness of profit earning capacity of investment capital The governmental benefits as well as the company and its employees’ should be ensured In order for the business strategy of Thai Nguyen Water JSC period 20112020 to be implemented, the effort of the company’s management team, the consensus of all employees and support of share holders are needed The Company will also need the active support of Provincial Party’s Committee, People’s Council and People’s Committee, governmental-level agencies to remove difficulties in terms of policy, implement their commitments on their responsibility for the company’s loans The company should be supported in producing clean water to serve people, persuading them to use clean water to improve community health, protect water environment and develop the society and economics as well Hence, by 2020, Thai Nguyen Water JSC will strive to become a prestigious Enterprise with strong brand name in water industry in Thai Nguyen province in particular and nationwide in general Group № -GaMBA01.M08.09 53 REFERENCES In Vietnamese Bài giảng ”Quản trị chiến lược”, Trường đại học Griggs http://www.thainguyen.gov.vn Lê Thế Giới, Nguyễn Thanh Liêm, Trần Hữu Hải (2009), ”Quản trị chiến lược” Nghị định số 117/2007/NĐ-CP, ngày 11/7/2007 Chính phủ sản xuất, cung cấp tiêu thụ nước Nghị Đại hội Đảng tỉnh Thái Nguyên lần thứ XVI nhiệm kỳ 2010-2015 PGS.TS Ngô Thị Kim Thanh (2009), ”Giáo trình Quản trị chiến lược”, NXB Đại học Kinh tế Quốc dân, Hà Nội In English Porter, Michael E (1980), “Competition in Global Industries, Harvard Business School press.” Group № -GaMBA01.M08.09 APPENDIX * Functions, duties, and relationship in the management structure: - Chairman of Board of Directors: representing the owner to manage the company according to the Company charter - Director: legal representative of the Company: Being responsible before the Board of Director and before the laws for the company’s all activities Having functions, duties and rights regulated in Article 17 in the Company charter Having the highest executive authority in the Company - Deputy Director: Assisting Director in handling all relevant issues according to the authorization and assignment, being responsible before the Board of Director, Director and the law for his/her duties In his/her work, besides main tasks, Deputy Director is to take part in building and provide suggestions and recommendations on other issues of the company in assigned field, coordinates with other Deputy Directors frequently to ensure the consistency in the company’s activities - Activities of the industry: Indirectly managing the entire company in all fields and all business and production activities of the Company, especially clean water production and business system - Administration Department: + Assisting HR Director and management team to establish the management model in production units of the company according to their duties and functions + Human resource management, providing guidelines to employees, supervising and proposing to Director to optimize state regime and policies for the company’s employees + Implementing administrative and company’s internal tasks, maintaining documents, correspondences as regulated - Finance – Accounting Department: + Assisting Director to control company assets, capital, reserving and developing the company’s capital Group № -GaMBA01.M08.09 + Processing accounting information and data according to current accounting standards and systems + Checking, supervising financial income, payment and income, repayment, checking the management and use of assets, detecting and preventing illegal acts in terms of finance and accounting + Setting up the company’s salary use plan, salary and regulations on bonus transfer and other current policies + Implementing accounting tasks and statistics of projects owned by the company + Collecting customers’ water fee according to monthly water invoice - Technical Department: + Assisting Director in managing production techniques, and techniques of water supply system, equipment, machines, labor safety, sanitation, setting up the Company’s labor protection plans + Setting up specific economic-technical norms in the production; checking, supervising technical tasks in the company’s production, guiding and evaluating options for the maintenance and repair of equipment and machines, water supply pipelines + Checking water sample, determining the use of material and chemicals for the production, supervising the implementation of water supply plan of production units, checking water meters - Planning and Investment Department: + Setting up long-term plan, medium-term and long-term development direction of the Company + Setting up business and production targets and plans and basic capital, managing and using capital source effectively + Setting up and supervising the implementation of production and business plan, basic construction plan, and plans for building capital sources of the company + Setting up plan for material supply to ensure sufficient and timely provision for the business and production needs of the company Group № -GaMBA01.M08.09 + Researching, searching, and exploiting stable materials suppliers with good quality and reasonable price in lines with current regulations Providing labor protection equipment and other equipment according to approved plans - Sales Department: + Assisting Director to research, implement market strategies and customer orientation + Managing contracts and developing contracts with all customers in Thai Nguyen province + Coordinating with water plants to load and distribute water suitably, ensure sufficient water supply to customers, lessening water waste - Inspection Department: + Assisting Director, plants, departments and employees to comply with laws, policies by the Government + Checking internal activities in the compliance with Company’s regulations + Resolving customers’ claims relating to the use of water meters Checking, supervising and guiding customers to use and protect water source + Regularly checking and detecting timely defects of water supply network, collecting and handling information relating to customers’ doubts on water use, proposing timely solutions + Resolving issues relating to customers in one-door regime, protecting company’s offices, supervising and guiding the operation, checking of the compliance of company’s internal security regulations - Investment construction project management unit: + Assisting Director to supervise the basic construction works of which the company is the owner + Setting up projects and implementing investment projects from investment period to completion period to project exploiting period in lines with state regulations on basic construction and investment projects Group № -GaMBA01.M08.09 + Coordinating with technical departments, guiding the testing operation, technology transfer when the construction works have been completed; maintaining basic construction documents as regulated by the laws - Center for Construction Consultancy: + Consulting, setting up plans, designing and supervising the design of projects in and outside the company + Assisting the management and implementation of projects from the first to the final phase - Construction and installation factory: + Constructing civil, industrial water supply works, water supply works for transportation, irrigation and households Producing mechanic products, water supply products in and outside the company + Repairing breakdowns of water supply network + Assisting the repair and reforms in water plants - Water meter workshop: + Reading water meters of customer regularly + Repairing breakdowns of water meters, replacing broken water meters + Checking the accuracy of water meters - Company’s branches: + Thai Nguyen Water plant; + Tuc Duyen Water plant; + Tich Luong Water plant; + Song Cong Water plant; + Trai Cau Water plant; + Dai Tu Water plant Duties of these plants: managing and producing clean water according to the annual plan of the Company, ensuring the water quality in lines with Vietnamese standards (TCVN) Group № -GaMBA01.M08.09 Thai Nguyen Water JSC is an enterprise operating under Enterprise laws and its business license in which its main business field is clean water production and trade in Thai Nguyen province Only the Company has the sufficient authorization and responsibility in its relationship with other business organizations, external partners and managerial agencies In internal relationship, factories are under the consistent control of Director of the Company and only implement an accounting activity within the company’s business activities and report to the company * According to the Cicurlar No 100/2009/ TT-BTC of 20th May 2009, Ministry of Finance promulgated the bracket of daily-life clean water prices as follow: Minimum price (VND/m3) Maximum price (VND/m3) Special urban centers and grade-I urban centers 3,000 12,000 Urban centers of grades II, III, IV and V 2,000 10,000 Rural daily-life clean water 1,000 8,000 Type * The daily-life clean water prices applied to specific objects as below: Households: - From to 10m3/Household/month: 5,000 VND/m3 - From 11 to 20m3/Household/month: 5,500 VND/m3 - From 21 to 30m3/Household/month: 6,000 VND/m3 - Above the 30m3/Household/month: 7,200 VND/m3 Administrative offices: 7,400 VND/m3 Business units: 7,400 VND/m3 Public purposes: 7,400 VND/m3 Production: 7,200 VND/m3 Services, business: 10,000 VND/m3 Sale price excludes VAT, environmental protection fee Applied since 01/4/2010 Group № -GaMBA01.M08.09 ... Overview 2.1.1 Company Name - Vietnamese Name: CÔNG TY CỔ PHẦN NƯỚC SẠCH THÁI NGUYÊN - Abbreviation of Vietnamese name : CÔNG TY CP NƯỚC SẠCH THÁI NGUYÊN - English name: THAI NGUYEN WATER JOIN... the 16th Party Congress (Period 20102015) of Thainguyen city, the duty was posed: To ensure over 90% of households in Thainguyen city have access to clean water in 2015 and 95% by 2020 In January... Nguyen city Congress Party in the 2010-2015 term determined: To ensure over 90% of urban households have clean water by 2015 and increase this percentage to 95% by 2020 - Water production capacity