Header Page of 258 Bộ GIáO DụC Và ĐàO TạO Trờng đại học kinh tế quốc dân NGUYễN XUÂN HảO TáC ĐộNG DịCH Vụ LOGISTICS ĐếN HIệU QUả HOạT ĐộNG KINH DOANH CủA CáC DOANH NGHIệP SảN XUấT TRÊN ĐịA BàN tỉnh QUảNG BìNH Chuyên ngành: KINH DOANH THƯƠNG MạI (KINH Tế Và QUảN Lý THƯƠNG MạI) Mã số: 62340121 Ngời hớng dẫn khoa học: GS.TS NG èNH O H NI 2015 Footer Page of 258 Header Page of 258 LI CAM OAN ti lun ỏn Tin s Tỏc ng dch v logistics n hiu qu hot ng kinh doanh ca cỏc doanh nghip sn xut trờn a bn tnh Qung Bỡnh Tụi xin cam oan rng, s liu v kt qu nghiờn cu lun ỏn ny l trung thc, chớnh xỏc Cỏc s liu v thụng tin lun ỏn ny cha c s dng bo v mt hc v no v cỏc thụng tin trớch dn lun ỏn u ó c ch rừ ngun gc H Ni, ngy thỏng nm 2015 Tỏc gi Nguyn Xuõn Ho Footer Page of 258 Header Page of 258 MC LC LI CAM OAN MC LC DANH MC CC CH VIT TT DANH MC BNG, BIU , HèNH, S PHN M U CHNG 1: NHNG VN Lí LUN C BN V TC NG DCH V LOGISTICS N HIU QU HOT NG KINH DOANH CA CC DOANH NGHIP SN XUT TRONG HI NHP QUC T 13 1.1 Dch v Logistics v mi quan h vi hiu qu HKD ca cỏc DNSX 13 1.1.1 Khỏi quỏt v dch v logistics 13 1.1.2 Phõn loi v c trng ca dch v logistics 17 1.1.3 Nhng hot ng c bn v mi quan h ca dch v logistics vi hiu qu HKD cỏc DNSX 22 1.2 Nhng tỏc ng ca dch v Logistics n hiu qu HKD ca cỏc DNSX v h thng ch tiờu ỏnh giỏ 28 1.2.1 Hiu qu HKD ca DNSX 28 1.2.2 Tỏc ng ca dch v logistics n hiu qu HKD .35 1.3 M ca th trng dch v logistics v nhng c hi, thỏch thc i vi cỏc DNSX .42 1.3.1 Khỏi quỏt v quỏ trỡnh hi nhp v m ca th trng dch v 42 1.3.2 Xu hng phỏt trin dch v logistics hi nhp quc t .45 1.3.3 Cam kt ca Vit Nam vi WTO liờn quan n dch v logistics 48 1.3.4 Nhng c hi, thỏch thc i vi cỏc DNSX m ca th trng dch v logistics 53 1.4 Phng phỏp nghiờn cu 56 1.4.1 Khung lý thuyt v quy trỡnh nghiờn cu .56 1.4.2 Phỏt trin mụ hỡnh nghiờn cu 58 1.4.3 Phỏt trin thang o 59 1.4.4 Mu nghiờn cu 59 1.4.5 Phng phỏp thu thp d liu 60 1.4.6 Phng phỏp x lý s liu 61 Footer Page of 258 Header Page of 258 CHNG 2: PHN TCH TC NG DCH V LOGISTICS N HIU QU HOT NG KINH DOANH CA CC DOANH NGHIP SN XUT TRấN A BN TNH QUNG BèNH 62 2.1 c im t nhiờn - kinh t - xó hi, dch v logistics v HKD ca cỏc DNSX tnh Qung Bỡnh 62 2.1.1 c im t nhiờn - kinh t - xó hi ca tnh Qung Bỡnh 62 2.1.2 Tng quan v cỏc DNSX trờn a bn tnh Qung Bỡnh .65 2.1.3 Tỡnh hỡnh phỏt trin dch v logistics Qung Bỡnh cú nh hng n hiu qu HKD ca cỏc DNSX .71 2.2 Phõn tớch thng kờ mụ t tỏc ng dch v logistics n hiu qu HKD ca cỏc DNSX trờn a bn Qung Bỡnh 86 2.2.1 Dch v logistics tỏc ng n vic s dng hp lý v tit kim cỏc ngun lc, gim thiu chi phớ quỏ trỡnh sn xut 87 2.2.2 Dch v logistics phỏt trin cú tỏc ng tng cng sc cnh tranh, thỳc y tiờu th sn phm ca cỏc DNSX 93 2.2.3 Dch v logistics h tr tớch cc yu t ỳng thi gian v a im (JIT), m bo cho quỏ trỡnh sn xut tin hnh c nhp nhng, liờn tc 96 2.2.4 Dch v logistics tỏc ng n hiu qu HKD ca cỏc DNSX trờn a bn tnh Qung Bỡnh 98 2.3 Phõn tớch hi quy tỏc ng dch v logistics n hiu qu HKD ca cỏc DNSX trờn a bn tnh Qung Bỡnh 103 2.3.1 Mụ hỡnh phõn tớch hi quy bi .103 2.3.2 ỏnh giỏ thang o cỏc bin c lp ca mụ hỡnh 104 2.3.3 Kt qu kim nh tỏc ng dch v logistics n hiu qu HKD ca cỏc DNSX trờn a bn Qung Bỡnh qua mụ hỡnh hi quy bi 111 2.4 Nhng ỏnh giỏ khỏi quỏt qua nghiờn cu tỏc ng dch v logistics n hiu qu HKD ca cỏc DNSX trờn a bn Qung Bỡnh 118 2.4.1 Kt qu t c 118 2.4.2 Nhng tn ti v nguyờn nhõn 119 CHNG 3: PHNG HNG V GII PHP V DCH V LOGISTICS NHM NNG CAO HIU QU HOT NG KINH DOANH CA CC DOANH NGHIP SN XUT TRấN A BN TNH QUNG BèNH .123 3.1 Mc tiờu, phng hng phỏt trin kinh t - xó hi ca tnh Qung Bỡnh n nm 2020 v trin vng dch v logistics i vi doanh nghip 123 Footer Page of 258 Header Page of 258 3.1.1 Mc tiờu, phng hng phỏt trin kinh t - xó hi ca tnh Qung Bỡnh n nm 2020 123 3.1.2 Yờu cu v trin vng i vi dch v logistics vic nõng cao hiu qu HKD ca DNSX tnh Qung Bỡnh 127 3.2 Phng hng tng cng nhng tỏc ng tớch cc ca dch v logistics n hiu qu HKD cỏc DNSX trờn a bn tnh Qung Bỡnh 135 3.2.1 ng dng rng rói dch v logistics thuờ ngoi (Outsourcing logistics) cỏc hot ng thng mi u vo v u ca DNSX .135 3.2.2 Tp trung phỏt trin dch v logistics u vo (Inbound logistics) 135 3.2.3 Nõng cao hiu qu dch v logistics u (Outbound logistics) 136 3.2.4 Hon thin b mỏy qun lý hot ng logistics cỏc DNSX 136 3.2.5 Xõy dng v phỏt trin ng b c s h tng dch v logistics 137 3.2.6 o to ngun nhõn lc logistics chuyờn nghip, cht lng cao cho cỏc DNSX v ngnh logistics ca tnh Qung Bỡnh .137 3.3 Gii phỏp tng cng tỏc ng dch v logistics nhm nõng cao hiu qu HKD ca cỏc DNSX trờn a bn tnh Qung Bỡnh 137 3.3.1 Nhúm gii phỏp v t chc, khai thỏc v s dng dch v logistics cỏc DNSX 138 3.3.2 Nhúm gii phỏp i vi doanh nghip logistics v th trng dch v logistics 142 3.3.3 Nhúm gii phỏp v thit lp cỏc mi quan h kinh t hp lý gia cỏc doanh nghip 146 3.3.4 Nhúm gii phỏp i vi tnh Qung Bỡnh v cỏc c quan hu quan 147 3.4 Kin ngh, to lp mụi trng v iu kin tng cng tỏc ng dch v logistic n hiu qu HKD ca cỏc DNSX trờn a bn tnh Qung Bỡnh .155 3.4.1 To lp mụi trng thun li, thụng thoỏng cỏc doanh nghip d tip cn c cỏc ngun cho sn xut kinh doanh v phỏt trin dch v logistics 155 3.4.2 Nõng cao trỡnh nghip v ca i ng cỏn b 155 3.4.3 Mt s kin ngh vi cỏc c quan qun lý Nh nc 155 3.4.4 Kin ngh i vi UBND tnh 157 KT LUN 158 DANH MC CC CễNG TRèNH NGHIấN CU CA TC GI LIấN QUAN N TI LUN N 160 TI LIU THAM KHO 161 PH LC Footer Page of 258 Header Page of 258 DANH MC CC CH VIT TT 1PL 2PL 3PL 4PL APEC AFAS AFTA ASEAN BTA CFS CNTT Logistics bờn th nht Logistics bờn th hai Logistics bờn th ba Logistics bờn th t Din n hp tỏc kinh t Chõu - Thỏi Bỡnh Dng Hip nh khung ASEAN v dch v Khu vc mu dch t ASEAN Hip hi cỏc quc gia ụng Nam Hip nh thng mi Vit Nam - Hoa K Trm (trung tõm) lm hng l container - Khu vc kho CFS Cụng ngh thụng tin CPC H thng phõn loi cỏc sn phm ch yu CSCMP Hip hi cỏc nh chuyờn nghip v qun tr chui cung ng CNH-HH Cụng nghip húa - Hin i húa DNSX Doanh nghip sn xut EDI H thng trao i d liu in t EU Liờn minh Chõu u EWEC FDI FIATA GATT GDP GMS GPS GRT GTGT HKD HND ICD Footer Page of 258 Hnh lang kinh t ụng - Tõy u t trc tip nc ngoi Hip hi giao nhn quc t Hip nh chung v thng mi v thu quan Tng sn phm quc ni Tiu vựng sụng Mờ Cụng Dch v nh v ton cu Dung tớch ng ký gp Giỏ tr gia tng Hot ng kinh doanh Hi ng nhõn dõn Cng thụng quan ni a (cng cn) IATA ICT JICA KTTM LCL Hip hi ti hng khụng quc t Cụng ngh thụng tin vin thụng C quan hp tỏc quc t Nht Bn Kinh t thng mi Hng l LPI Ch s hot ng Logistics LSP NIBT Cỏc nh cung cp dch v Logistics Ngi kinh doanh ti a phng thc Doanh thu thun trc thu NNNT Nụng nghip nụng thụn MTO NVOCC Dch v ngi thu chuyn hng l N Ngh nh PNTR Quy ch thng mi vnh vin Q RFID ROA Quyt nh Cụng ngh nh v bng súng T sut li nhun trờn ti sn ROS ROC R&D SC SCM T sut li nhun trờn doanh thu thun T sut li nhun trờn chi phớ Nghiờn cu v phỏt trin Chui cung ng Qun lý chui cung ng TMT TTCN UBND USD VLA WTO WB WMS Thng mi in t Tiu th cụng nghip y ban nhõn dõn ụ La M Hip hi doanh nghip dch v logistics T chc thng mi th gii Ngõn hng th gii H thng qun lý kho bói Header Page of 258 DANH MC BNG, BIU , HèNH, S BNG Bng 1.1: Bng 2.1: Bng 2.2: Bng 2.3: Bng 2.4: Bng 2.5: Bng 2.6: Bng 2.7: Bng 2.8: Bng 2.9: Bng 2.10: Bng 2.11: Bng 2.12: Bng 2.13: Bng 2.14: Bng 2.15: Bng 2.16: Bng 2.17: Bng 3.1: BIU Biu 1.1: Biu 1.2: Footer Page of 258 Kim ngch XNK ca Vit Nam giai on 1986-2014 .45 Quy mụ v c cu GDP ca tnh Qung Bỡnh giai on 2010 - 2013 64 S doanh nghip ang hot ng ti thi im 31/12 phõn theo loi hỡnh doanh nghip trờn a bn tnh Qung Bỡnh 66 S lao ng cỏc doanh nghip ang hot ng ti thi im 31/12 phõn theo loi hỡnh doanh nghip trờn a bn tnh Qung Bỡnh .67 Giỏ tr sn xut cụng nghip theo giỏ hin hnh theo thnh phn kinh t ca tnh Qung Bỡnh .69 Tỡnh hỡnh chi phớ v kt qu HKD ca mt s DNSX trờn a bn tnh Qung Bỡnh nm 2013 70 Khi lng hng húa chuyn phc v cho sn xut v tiờu th phõn theo khu vc ti giai on 2010 - 2013 ca tnh Qung Bỡnh 72 Khi lng hng húa chuyn phc v cho sn xut v tiờu th phõn theo ngnh ti giai on 2010 - 2013 ca tnh Qung Bỡnh 73 c trng ca cỏc h thng x lý n hng .79 Tỡnh hỡnh doanh thu, chi phớ logistics v hiu qu HKD ca mt s DNSX tnh Qung Bỡnh 89 Nhn thc v vai trũ, tỏc ng ca dch v logistics vic nõng cao hiu qu sn xut kinh doanh ca doanh nghip .92 Tỡnh hỡnh v kinh doanh ca mt s DNSX tnh Qung Bỡnh 97 Thc trng thuờ ngoi v t thc hin cỏc dch v logistics ca cỏc DNSX tnh Qung Bỡnh 100 Thng kờ mụ t cỏc bin ca mụ hỡnh hi quy 105 Ma trn nhõn t xoay 107 tin cy ca cỏc bin c lp 111 Kt qu hi quy gia mt s yu t dch v logistics n ROS 112 Kt qu hi quy gia mt s yu t dch v logistics n ROC 116 D bỏo tng trng GDP v phỏt trin thng mi tnh Qung Bỡnh n nm 2020 124 Nhn thc v v trớ, vai trũ ca dch v logistics vic nõng cao hiu qu kinh doanh ca doanh nghip 27 ỏnh giỏ ca cỏc doanh nghip v tỏc ng ca Logistics u vo v Logistics u hot ng sn xut kinh doanh 40 Header Page of 258 Biu 1.3: Biu 1.4: Biu 2.1: Biu 2.2: Biu 2.3: Biu 2.4: Biu 2.5: Biu 2.6: Biu 2.7: Biu 2.8: Biu 2.9: Biu 2.10: Biu 2.11: Biu 2.12: Biu 2.13: Biu 2.14: Biu 2.15: Biu 2.16: Biu 2.17: Biu 2.18: Biu 2.19: Footer Page of 258 ỏnh giỏ ca cỏc ch doanh nghip v tỏc ng ca dch v logsistics vic nõng cao hiu qu, gim thiu chi phớ sn xut kinh doanh 41 Phõn b doanh thu t th trng 3PL trờn th trng chõu - Thỏi Bỡnh Dng 46 Chuyn dch c cu kinh t tnh Qung Bỡnh giai on 2010 - 2013 64 Nhng hn ch v dch v ti ng b ca tnh Qung Bỡnh 73 Nhng khon chi phớ phỏt sinh quỏ trỡnh giao nhn hng húa Qung Bỡnh .75 Cht lng dch v logistics phõn phi tnh Qung Bỡnh .76 Nhng nguyờn nhõn lm chm tr vic cung cp dch v logistics cho cỏc DNSX Qung Bỡnh 79 Nguyờn nhõn lm hn ch dch v hi quan i vi cỏc DNSX Qung Bỡnh .83 Tỡnh hỡnh ng dng cụng ngh thụng tin thng mi ca cỏc DNSX Qung Bỡnh .86 Tỏc ng ca cỏc dch v logistics thuờ ngoi n gim thiu chi phớ logistics tng ng ca cỏc DNSX tnh Qung Bỡnh 88 ỏnh giỏ v th tc hi quan ca cỏc DNSX tnh Qung Bỡnh 90 Mc hi lũng ca cỏc DNSX Qung Bỡnh i vi cỏc nh cung cp dch v logistics 91 ỏnh giỏ v nhng cam kt ca cỏc doanh nghip cung cp dch v logsistics thi gian qua Qung Bỡnh .91 Tỏc ng ca dch v logistics thuờ ngoi n tng doanh thu ca cỏc DNSX trờn a bn Qung Bỡnh 94 Cỏc DNSX Qung Bỡnh ỏnh giỏ vai trũ ca nh cung cp dch v logistics .95 Tỏc ng ca dch v logistics thuờ ngoi n cỏc ch tiờu hiu qu HKD ca DNSX Qung Bỡnh 98 Tỏc ng ca dch v logistics thuờ ngoi n tng li nhun ca cỏc DNSX Qung Bỡnh .99 Tỏc ng ca dch v logistics thuờ ngoi n hiu qu HKD ca cỏc DNSX tnh Qung Bỡnh 100 Tn sut s dng mt s dch v logistics thuờ ngoi ca cỏc DNSX tnh Qung Bỡnh 101 im bỡnh quõn cỏc DNSX tnh Qung Bỡnh ỏnh giỏ v tn sut s dng dch v t cỏc nh cung cp dch v logistics 102 ỏnh giỏ v cỏc nh cung cp vt t, nguyờn vt liu ca cỏc DNSX tnh Qung Bỡnh 102 Header Page of 258 Biu 2.20 ỏnh giỏ ca DNSX v mc hon thin cụng tỏc qun lý hu cn vt t ca doanh nghip 120 Biu 2.21 Mc cnh tranh ca sn phm, hng húa m DNSX tnh Qung Bỡnh cung ng trờn th trng 121 HèNH Hỡnh 1.1: Khung lý thuyt nghiờn cu v tỏc ng dch v logistics n hiu qu HKD ca DNSX .57 Hỡnh 1.2: Quy trỡnh nghiờn cu v tỏc ng dch v logistics n hiu qu HKD ca DNSX 57 S S 1.1: Cỏc thnh phn v hot ng c bn ca Qun tr logistics 14 S 1.2: V trớ ca dch v logistics chui cung ng 15 S 1.3: Mt s ch tiờu ch yu ỏnh giỏ hiu qu HKD ca DNSX 31 S 1.4: Mt s yu t c bn ca dch v logistics tỏc ng n hiu qu HKD ca DNSX 36 S 1.5: Mụ hỡnh tỏc ng ca dch v logistics n hiu qu HKD ca DNSX .42 S 1.6: Mụ hỡnh cỏc yu t c bn ca dch v logistics tỏc ng n hiu qu HKD ca cỏc DNSX trờn a bn Qung Bỡnh 59 S 2.1: Mụ hỡnh tỏc ng dch v logistics n ROS (mụ hỡnh 1) .115 S 2.2: Mụ hỡnh tỏc ng dch v logistics n ROC (mụ hỡnh 2) 118 S 3.1: T chc b mỏy qun lý hot ng chui cung ng tớch hp 138 Footer Page of 258 Header Page 10 of 258 PHN M U Gii thiu lun ỏn Kt cu tng th ca lun ỏn gm cú: Phn m u (12 trang) gii thiu cỏc kt qu chớnh t c, tng quan, mc tiờu, i tng v phm v nghiờn cu ca lun ỏn; Chng (50 trang) trỡnh by nhng lý lun c bn v tỏc ng dch v logistics n hiu qu hot ng kinh doanh (HKD) ca cỏc doanh nghip sn xut (DNSX); Chng (61 trang), phõn tớch tỏc ng dch v logistics n hiu qu HKD ca cỏc DNSX trờn a bn tnh Qung Bỡnh; Chng (37 trang) xut phng hng v gii phỏp v dch v logistics nhm nõng cao hiu qu HKD ca cỏc DNSX trờn a bn tnh Qung Bỡnh; Kt lun, danh mc cụng trỡnh nghiờn cu v ti liu tham kho (t trang 160-169) lun gii v minh chng cỏc nghiờn cu, lun ỏn s dng 19 bng, 25 biu , 02 hỡnh v 09 s ; ng thi cỏc d liu th cp v kt qu x lý s liu s cp c trỡnh by 05 ph lc kốm theo Cỏc kt qu chớnh t c ca lun ỏn: (i) Lun gii c s lý lun v dch v logistics vi HKD ca cỏc DNSX iu kin m ca th trng dch v; (ii) Nghiờn cu v xut mụ hỡnh cỏc yu t c bn ca dch v logistics tỏc ng n hiu qu HKD ca cỏc DNSX; (iii) Nhng kt lun c mt nh tớnh v nh lng v tỏc ng dch v logistics n hiu qu HKD ca cỏc DNSX trờn a bn tnh Qung Bỡnh; (iv) xut phng hng v cỏc gii phỏp v dch v logistics nhm nõng cao hiu qu HKD ca cỏc DNSX trờn a bn tnh Qung Bỡnh mt s cựng vi kin ngh v to lp mụi trng v iu kin thc hin mc tiờu ca gii phỏp Lý chn ti Qua gn 30 nm i mi v hi nhp, Vit Nam ó t c nhng thnh tu rt quan trng trờn cỏc lnh vc ca i sng kinh t - xó hi, ú s i mi v quan im v chớnh sỏch kinh t lm chuyn bin tớch cc v mnh m i vi th trng hng húa, dch v Cựng vi c nc, kinh t Qung Bỡnh liờn tc tng trng v cú cht lng phỏt trin kh quan, ch ng ng dng khoa hc cụng ngh tiờn tin vo cỏc lnh vc sn xut - kinh doanh nh xõy dng, giao thụng ti, thng mi, cỏc dch v kho hng, dch v hi quan, dch v phõn phi, Cỏc loi hỡnh dch v, c bit l dch v logistics ó tng bc phỏt trin, ngy cng phong phỳ v a dng [8] Dch v logistics gi vai trũ quan trng, giỳp nõng cao hiu qu qun lý, gim thiu chi phớ kinh doanh, nõng cao nng lc cnh tranh nhm gii quyt ti u c u vo ln u cho mi doanh nghip [8],[11],[15] Vỡ th, dch v logistics s cú tỏc ng rt tớch cc n HKD ca cỏc DNSX trờn a bn tnh Qung Bỡnh Footer Page 10 of 258 Header Page 190 of 258 C3.3 Phõn tớch EFA: Cht lng dch v ca cỏc nh cung cp dch v logistics khỏc (vn chuyn, kho hng, ) Communalities Initial Extraction CAC NCC DICH VU LG THUC HIEN DICH VU DUNG THOI HAN THEO THOA THUAN 1.000 817 CAC NCC DICH VU LG GIAO CAC LO HANG KHONG BI HU HONG 1.000 933 CAC NCC DICH VU LG GIAO HANG HOA RAT CHINH XAC - DUNG DANH MUC, HANG HOA KHONG BI LAN LON 1.000 959 CAC NCC DICH VU LG BIET RO NHU CAU CUA CHUNG TOI 1.000 980 CAC NCC DICH VU LG HOP TAC DE GIUP THUC HIEN CAC HOAT DONG LG TOT HON 1.000 906 CAC NCC DICH VU LG CUNG CAP NHUNG LOI KHUYEN NHAM CAI THIEN HOAT DONG LG MOT CACH THUONG XUYEN 1.000 867 CAC NCC DICH VU LG CO KHA NANG GIUP CONG TY GIAM TONG CHI PHI O MUC THAP NHAT 1.000 992 GIA CA CUA CAC NCC DICH VU LG LA CANH TRANH 1.000 735 Extraction Method: Principal Component Analysis Component Total 7.189 531 108 080 052 023 011 005 Total Variance Explained Initial Eigenvalues % of Variance Cumulative % 89.868 89.868 6.644 96.511 1.356 97.867 1.001 98.868 652 99.520 283 99.803 140 99.943 057 100.000 Total 7.189 Extraction Sums of Squared Loadings % of Variance Cumulative % 89.868 89.868 Extraction Method: Principal Component Analysis Component Matrixa Component CAC NCC DICH VU LG CO KHA NANG GIUP CONG TY GIAM TONG CHI PHI O MUC THAP NHAT 996 CAC NCC DICH VU LG BIET RO NHU CAU CUA CHUNG TOI 990 CAC NCC DICH VU LG GIAO HANG HOA RAT CHINH XAC - DUNG DANH MUC, HANG HOA KHONG BI LAN LON 980 CAC NCC DICH VU LG GIAO CAC LO HANG KHONG BI HU HONG 966 CAC NCC DICH VU LG HOP TAC DE GIUP THUC HIEN CAC HOAT DONG LG TOT HON 952 CAC NCC DICH VU LG CUNG CAP NHUNG LOI KHUYEN NHAM CAI THIEN HOAT DONG LG MOT CACH THUONG XUYEN 931 CAC NCC DICH VU LG THUC HIEN DICH VU DUNG THOI HAN THEO THOA THUAN 904 GIA CA CUA CAC NCC DICH VU LG LA CANH TRANH 858 Extraction Method: Principal Component Analysis a components extracted Phõn tớch Thng kờ mụ t: CAC NCC DICH VU LG THUC HIEN DICH VU DUNG THOI HAN THEO THOA Descriptive Statistics N Minimum 140 Maximum Mean 3.21 Std Deviation 684 THUAN CAC NCC DICH VU LG GIAO CAC LO HANG KHONG BI HU HONG CAC NCC DICH VU LG GIAO HANG HOA RAT CHINH XAC - DUNG DANH 140 140 3 6 3.46 3.44 868 859 140 140 2 6 3.42 2.70 857 1.233 140 2.74 1.260 140 2.51 1.096 140 140 140 2.50 6.00 3.21 3.0857 835 91329 MUC, HANG HOA KHONG BI LAN LON CAC NCC DICH VU LG BIET RO NHU CAU CUA CHUNG TOI CAC NCC DICH VU LG HOP TAC DE GIUP THUC HIEN CAC HOAT DONG LG TOT HON CAC NCC DICH VU LG CUNG CAP NHUNG LOI KHUYEN NHAM CAI THIEN HOAT DONG LG MOT CACH THUONG XUYEN CAC NCC DICH VU LG CO KHA NANG GIUP CONG TY GIAM TONG CHI PHI O MUC THAP NHAT GIA CA CUA CAC NCC DICH VU LOGISTICS LA CANH TRANH Ton b Valid N (listwise) Footer Page 190 of 258 Header Page 191 of 258 C3.4 Phõn tớch EFA: Mc hi lũng vi cỏc nh cung cp dch v Communalities Initial Extraction HOAN TOAN MDTD VOI QUAN HE DANG CO VOI CAC NCC DICH VU 1.000 509 MONG CO THEM NHIEU NCC DICH VU NHU VAY 1.000 526 MUON CAM KET DUY TRI QUAN HE HOP TAC VOI CAC NCC DICH VU 1.000 382 Extraction Method: Principal Component Analysis Total Variance Explained Initial Eigenvalues % of Variance Cumulative % 47.239 47.239 28.228 75.467 24.533 100.000 Component Total 1.417 847 736 Extraction Sums of Squared Loadings Total % of Variance Cumulative % 1.417 47.239 47.239 Component Matrixa Component 725 714 618 MONG CO THEM NHIEU NCC DICH VU NHU VAY HOAN TOAN MDTD VOI QUAN HE DANG CO VOI CAC NCC DICH VU MUON CAM KET DUY TRI QUAN HE HOP TAC VOI CAC NCC DICH VU Extraction Method: Principal Component Analysis Phõn tớch Thng kờ mụ t: HOAN TOAN MDTD VOI QUAN HE DANG CO VOI CAC NCC DICH VU MONG CO THEM NHIEU NCC DICH VU NHU VAY MUON CAM KET DUY TRI QUAN HE HOP TAC VOI CAC NCC DICH VU Ton b Valid N (listwise) C3.5 Descriptive Statistics N Minimum 140 140 140 140 3.00 140 Maximum 4 4.00 Mean 3.25 3.67 3.87 3.5976 Std Deviation 435 471 336 28693 Phõn tớch EFA: Tn sut/mc s dng dch v: Communalities Initial Extraction LAP RAP HOAC LAP DAT HANG HOA 1.000 1.000 1.000 1.000 1.000 1.000 1.000 1.000 1.000 940 958 914 956 943 937 867 966 795 TRA LAI HANG 1.000 852 QUAN LY KHO HANG GOM VA GUI HANG HE THONG THONG TIN LG QUAN LY PHUONG TIEN VAN TAI THUC HIEN DON HANG LUA CHON NGUOI VAN CHUYEN DAM PHAN GIA CA XU LY DON HANG Extraction Method: Principal Component Analysis Total Variance Explained Initial Eigenvalues Component Total Extraction Sums of Squared Loadings % of Variance Cumulative % 8.062 1.066 310 198 153 102 045 80.619 10.663 3.100 1.980 1.529 1.017 449 80.619 91.282 94.382 96.362 97.891 98.908 99.357 10 043 018 003 433 183 027 99.791 99.973 100.000 Extraction Method: Principal Component Analysis Footer Page 191 of 258 Total 8.062 1.066 % of Variance Cumulative % 80.619 10.663 80.619 91.282 Rotation Sums of Squared Loadings % of Cumulati Total Variance ve % 4.738 47.380 47.380 4.390 43.902 91.282 Header Page 192 of 258 Rotated Component Matrixa Component Yu t dch v c bn Yu t dch v gia tng 895 894 884 880 850 910 897 864 783 751 GOM VA GUI HANG QUAN LY PHUONG TIEN VAN TAI QUAN LY KHO HANG HE THONG THONG TIN LOGISTICS THUC HIEN DON HANG XU LY DON HANG LUA CHON NGUOI VAN CHUYEN DAM PHAN GIA CA TRA LAI HANG LAP RAP HOAC LAP DAT HANG HOA Extraction Method: Principal Component Analysis Rotation Method: Varimax with Kaiser Normalization Phõn tớch Thng kờ mụ t: Descriptive Statistics N Minimum Maximum Mean Std Deviation a Dch v c bn QUAN LY KHO HANG GOM VA GUI HANG HE THONG THONG TIN LOGISTICS QUAN LY PHUONG TIEN VAN TAI THUC HIEN DON HANG Ton b b Dch v gia tng LUA CHON NGUOI VAN CHUYEN DAM PHAN GIA CA XU LY DON HANG LAP RAP HOAC LAP DAT HANG HOA TRA LAI HANG Ton b Valid N (listwise) 140 140 140 140 140 140 3 3 3.40 8 8 8.00 4.66 4.01 4.41 4.06 3.56 4.1400 1.511 1.777 1.609 1.762 1.225 1.53064 140 140 140 140 140 140 140 3 4 3.80 8 8 8.00 4.32 3.94 4.33 4.08 4.38 4.2100 1.127 1.186 978 1.336 1.042 1.05866 C3.6 Reliability Statistics Cronbach's Alpha Cronbach's Alpha Based on Standardized Items N of Items 302 578 10 Item Statistics Mean Std Deviation N NANG SUAT HOAT DONG LG 3.99 081 152 DVKH HANG 4.62 525 152 CHI PHI LG 4.30 472 152 KHA NANG CANH TRANH 3.95 277 152 TANG TRUONG DOANH THU 4.07 307 152 TANG TRUONG LOI NHUAN 3.98 181 152 TY SUAT LOI NHUAN TREN TAI SAN (ROA) 3.97 161 152 TY SUAT LOI NHUAN TREN DOANH THU THUAN (ROS) 3.95 210 152 TANG TRUONG ROA 3.93 307 152 TANG TRUONG ROS 4.09 460 152 Item-Total Statistics Scale Mean if Item Deleted Scale Variance if Item Deleted NANG SUAT HOAT DONG LG 36.86 1.458 126 293 DVKH HANG 36.23 1.357 -.118 455 CHI PHI LG 36.56 1.440 -.154 452 KHA NANG CANH TRANH 36.91 1.131 478 123 TANG TRUONG DOANH THU 36.78 1.443 -.065 353 TANG TRUONG LOI NHUAN 36.87 1.289 407 207 TY SUAT LOI NHUAN TREN TAI SAN (ROA) 36.88 1.231 651 158 TY SUAT LOI NHUAN TREN DOANH THU 36.90 1.149 655 107 TANG TRUONG ROA 36.93 1.193 301 192 TANG TRUONG ROS 36.77 1.304 -.025 372 THUAN (ROS) Footer Page 192 of 258 Corrected Item-Total Correlation Squared Multiple Correlation Cronbach's Alpha if Item Deleted Header Page 193 of 258 ANOVA with Friedman's Test and Tukey's Test for Nonadditivity Sum of Squares Sig 22.482 151 149 7.244 432.122 000 111b 111 1.064 302 Balance 141.092 1358 104 Total 141.203 1359 104 206.400 1368 151 228.882 1519 151 Between Items Residual Friedman's ChiSquare Mean Square 65.197a Between People Within People df Nonadditivity Total Total Grand Mean = 4.09 a Kendall's coefficient of concordance W = 285 C3.7 Reliability Statistics Cronbach's Alpha Cronbach's Alpha Based on Standardized Items N of Items 698 682 12 Item Statistics Mean Std Deviation N VAN TAI 1.98 140 152 DICH VU GIAO NHAN 2.01 141 152 KHO BAI 2.01 081 152 HAI QUAN 2.97 161 152 VAN TAI 2.97 161 152 DICH VU GIAO NHAN 1.99 162 152 KHO BAI 2.01 162 152 HAI QUAN 2.02 140 152 VAN TAI 2.97 161 152 DICH VU GIAO NHAN 2.97 161 152 KHO BAI 1.99 162 152 HAI QUAN 2.01 162 152 Item-Total Statistics Scale Mean if Item Deleted Scale Variance if Item Deleted Corrected Item-Total Correlation Squared Multiple Correlation Cronbach's Alpha if Item Deleted HAI QUAN 22.64 6.153 134 064 359 VAN TAI 22.51 6.464 -.118 041 485 DICH VU GIAO NHAN 22.61 6.239 041 017 389 KHO BAI 22.53 6.277 -.057 017 448 HAI QUAN 22.56 6.407 -.070 043 444 VAN TAI 17.30 4.899 545 785 191 DICH VU GIAO NHAN 16.95 4.296 527 531 133 KHO BAI 17.20 5.700 115 179 366 HAI QUAN 17.22 4.652 463 805 188 ANOVA with Friedman's Test and Tukey's Test for Nonadditivity Sum of Squares Total Footer Page 193 of 258 Sig 741 9862.734a 1232.842 1151.017 000 Nonadditivity 27.829b 27.829 63.497 000 Balance 528.993 1207 438 Total Total Friedman's ChiSquare 151 Between Items Residual Mean Square 111.830 Between People Within People df 556.822 1208 461 10419.556 1216 8.569 10531.385 1367 7.704 Header Page 194 of 258 Item-Total Statistics Scale Mean if Item Deleted Scale Variance if Item Deleted Corrected Item-Total Correlation Squared Multiple Correlation Cronbach's Alpha if Item Deleted VAN TAI 24.29 5.081 641 290 DICH VU GIAO NHAN 24.29 5.081 641 290 KHO BAI 24.29 5.081 641 290 HAI QUAN 24.29 5.081 641 290 VAN TAI 24.22 6.307 002 478 DICH VU GIAO NHAN 24.25 6.560 -.051 485 KHO BAI 24.28 6.440 033 456 HAI QUAN 24.30 6.636 -.010 458 VAN TAI 18.22 6.373 006 471 DICH VU GIAO NHAN 18.43 6.764 -.129 513 KHO BAI 18.72 6.652 -.126 534 HAI QUAN 18.03 5.178 211 409 C3.8 Reliability Statistics Cronbach's Alpha Cronbach's Alpha Based on Standardized Items N of Items 445 528 12 Item Statistics Mean Std Deviation N VAN TAI 04 487 152 DICH VU GIAO NHAN 04 487 152 KHO BAI 04 487 152 HAI QUAN 04 487 152 VAN TAI 11 642 152 DICH VU GIAO NHAN 08 558 152 KHO BAI 05 457 152 HAI QUAN 03 324 152 VAN TAI 6.11 577 152 DICH VU GIAO NHAN 5.89 611 152 KHO BAI 5.61 747 152 HAI QUAN 6.30 854 152 Item-Total Statistics Scale Mean if Item Deleted Scale Variance if Item Deleted Corrected Item-Total Correlation Squared Multiple Correlation Cronbach's Alpha if Item Deleted VAN TAI 24.29 5.081 641 290 DICH VU GIAO NHAN 24.29 5.081 641 290 KHO BAI 24.29 5.081 641 290 HAI QUAN 24.29 5.081 641 290 VAN TAI 24.22 6.307 002 478 DICH VU GIAO NHAN 24.25 6.560 -.051 485 KHO BAI 24.28 6.440 033 456 HAI QUAN 24.30 6.636 -.010 458 VAN TAI 18.22 6.373 006 471 DICH VU GIAO NHAN 18.43 6.764 -.129 513 KHO BAI 18.72 6.652 -.126 534 HAI QUAN 18.03 5.178 211 409 ANOVA with Friedman's Test and Tukey's Test for Nonadditivity Sum of Squares Between People Within People Between Items Residual Nonadditivity Balance Total Total Total Footer Page 194 of 258 df Mean Square Friedman's ChiSquare Sig 84.629 151 560 14267.708a 11 1297.064 1613.610 000 459b 459 1.476 225 515.833 1660 311 516.292 1661 311 14784.000 1672 8.842 14868.629 1823 8.156 Header Page 195 of 258 C3.9 Reliability Statistics Cronbach's Alpha Cronbach's Alpha Based on Standardized Items N of Items 378 406 Item Statistics Mean Std Deviation N HAI QUAN 05 457 152 VAN TAI 18 841 152 DICH VU GIAO NHAN 08 558 152 KHO BAI 16 781 152 HAI QUAN 13 716 152 VAN TAI 5.39 589 152 DICH VU GIAO NHAN 5.74 795 152 KHO BAI 5.49 746 152 HAI QUAN 5.47 736 152 Item-Total Statistics Scale Mean if Item Deleted Scale Variance if Item Deleted Corrected Item-Total Correlation Squared Multiple Correlation Cronbach's Alpha if Item Deleted HAI QUAN 22.64 6.153 134 064 359 VAN TAI 22.51 6.464 -.118 041 485 DICH VU GIAO NHAN 22.61 6.239 041 017 389 KHO BAI 22.53 6.277 -.057 017 448 HAI QUAN 22.56 6.407 -.070 043 444 VAN TAI 17.30 4.899 545 785 191 DICH VU GIAO NHAN 16.95 4.296 527 531 133 KHO BAI 17.20 5.700 115 179 366 HAI QUAN 17.22 4.652 463 805 188 ANOVA with Friedman's Test and Tukey's Test for Nonadditivity Sum of Squares Between People Within People Mean Square Friedman's ChiSquare Sig 111.830 151 741 9862.734a 1232.842 1151.017 000 Nonadditivity 27.829b 27.829 63.497 000 Balance 528.993 1207 438 Between Items Residual df Total Total Total 556.822 1208 461 10419.556 1216 8.569 10531.385 1367 7.704 C3.10 Reliability Statistics Cronbach's Alpha Cronbach's Alpha Based on Standardized Items N of Items 319 232 Item Statistics Mean Std Deviation N TANG TRUONG ROS 13 716 152 TY SUAT LOI NHUAN TREN TAI SAN (ROA) 13 716 152 TY SUAT LOI NHUAN TREN DOANH THU THUAN (ROS) 05 457 152 TANG TRUONG ROA 21 896 152 TANG TRUONG ROS 16 781 152 Item-Total Statistics TANG TRUONG ROS TY SUAT LOI NHUAN TREN TAI SAN (ROA) TY SUAT LOI NHUAN TREN DOANH THU THUAN (ROS) TANG TRUONG ROA TANG TRUONG ROS Scale Mean if Item Deleted Scale Variance if Item Deleted 55 55 63 47 53 3.189 3.189 3.413 1.681 1.840 Corrected ItemTotal Correlation -.057 -.057 -.040 461 521 a The value is negative due to a negative average covariance among items This violates reliability model assumptions You may want to check item codings Footer Page 195 of 258 Squared Multiple Correlation 004 004 002 740 740 Cronbach's Alpha if Item Deleted 441 441 381 -.129a -.142a Header Page 196 of 258 ANOVA with Friedman's Test and Tukey's Test for Nonadditivity Sum of Squares Between People Mean Square Friedman's ChiSquare Sig 107.368 151 1.979a 495 4.087 394 Nonadditivity 35.071b 35.071 82.176 000 Balance 257.350 603 427 Total 292.421 604 484 294.400 608 484 401.768 759 529 Within People Between Items Residual df Total Total 711 C3.11 Reliability Statistics Cronbach's Alpha Cronbach's Alpha Based on Standardized Items N of Items 841 855 10 Item Statistics Mean Std Deviation N QUAN LY KHO HANG 3.95 210 152 GOM VA GUI HANG 3.89 316 152 HE THONG THONG TIN LG 3.82 383 152 QUAN LY PHUONG TIEN VAN TAI 3.84 372 152 THUC HIEN DON HANG 3.92 271 152 LUA CHON NGUOI VAN CHUYEN 3.89 308 152 DAM PHAN GIA CA 3.86 353 152 XU LY DON HANG 3.85 360 152 LAP RAP HOAC LAP DAT HANG HOA 3.88 332 152 TRA LAI HANG 3.84 372 152 Item-Total Statistics Scale Mean if Item Deleted Scale Variance if Item Deleted Corrected Item-Total Correlation Squared Multiple Correlation Cronbach's Alpha if Item Deleted QUAN LY KHO HANG 34.78 3.857 761 817 GOM VA GUI HANG 34.84 3.789 520 828 HE THONG THONG TIN LG 34.91 3.819 376 844 QUAN LY PHUONG TIEN VAN TAI 34.89 3.565 588 822 THUC HIEN DON HANG 34.81 3.811 611 822 LUA CHON NGUOI VAN CHUYEN 34.84 3.767 558 825 DAM PHAN GIA CA 34.87 3.885 374 843 XU LY DON HANG 34.88 3.681 521 828 LAP RAP HOAC LAP DAT HANG HOA 34.86 3.635 620 819 TRA LAI HANG 34.89 3.525 620 818 ANOVA with Friedman's Test and Tukey's Test for Nonadditivity Sum of Squares Between People Within People Between Items Residual Nonadditivity Balance Total Total Total Grand Mean = 3.87 Footer Page 196 of 258 df Mean Square Friedman's Chi-Square Sig 68.394 151 453 2.409a 268 32.916 000 673b 673 9.418 002 97.019 1358 071 97.691 1359 072 100.100 1368 073 168.494 1519 111 Header Page 197 of 258 C3.12 Reliability Statistics Cronbach's Alpha Cronbach's Alpha Based on Standardized Items N of Items 924 935 Item Statistics Mean Std Deviation N PHI CANG BIEN 3.72 449 152 PHI SAN BAY 4.84 545 152 CUOC PHI VAN CHUYEN DUONG BO 3.88 414 152 CUOC PHI VAN CHUYEN DUONG SAT 2.98 214 152 PHI DICH VU KHO BAI, XEP DO HANG HOA 3.91 312 152 PHI DAI LY GIAO NHAN 3.88 414 152 TIEU CUC PHI (MAI LO) 3.93 284 152 Item-Total Statistics Scale Mean if Item Deleted Scale Variance if Item Deleted Corrected ItemTotal Correlation Squared Multiple Correlation Cronbach's Alpha if Item Deleted PHI CANG BIEN 23.41 4.059 479 293 945 PHI SAN BAY 22.30 3.060 927 969 899 CUOC PHI VAN CHUYEN DUONG BO 23.26 3.503 937 963 894 CUOC PHI VAN CHUYEN DUONG SAT 24.16 4.531 602 718 930 PHI DICH VU KHO BAI, XEP DO HANG HOA 23.23 3.993 831 738 909 PHI DAI LY GIAO NHAN 23.26 3.503 937 979 894 TIEU CUC PHI (MAI LO) 23.21 4.048 872 921 908 ANOVA with Friedman's Test and Tukey's Test for Nonadditivity Sum of Squares Between People Within People Between Items Residual Nonadditivity Balance Total Total Total df Mean Square Friedman's Chi-Square Sig 110.586 151 732 265.996a 44.333 766.992 000 10.913b 10.913 250.813 000 39.377 905 044 50.289 906 056 316.286 912 347 426.871 1063 402 C3.13 Reliability Statistics Cronbach's Alpha Cronbach's Alpha Based on Standardized Items N of Items 138 131 12 Item Statistics Mean Std Deviation N NCC VAN TAI DUONG BO 2.91 313 151 NCC DICH VU VAN TAI DUONG SAT 2.88 382 151 NCC DICH VU VAN TAI DUONG KHONG 2.09 325 151 NCC VAN TAI DUONG BIEN 2.37 485 151 NCC DICH VU KHO BAI, XEP, DO HANG HOA 2.80 400 151 TRUNG GIAN GIAO NHAN VAN TAI 2.41 494 151 CO QUAN HAI QUAN 2.99 081 151 CO QUAN KIEM DINH CHAT LUONG/TIEU CHUAN 2.38 540 151 CO QUAN KIEM DICH AN TOAN VE SINH 2.15 495 151 TO CHUC DINH GIA DOI VOI HANG HOA THONG QUAN 2.40 492 151 HOAT DONG THUONG MAI VA VAN TAI LIEN QUAN TOI CAC HIEP HOI 3.04 196 151 NGUOI NHAN HANG HAY NGUOI GUI HANG 3.36 795 151 Footer Page 197 of 258 Header Page 198 of 258 Item-Total Statistics Scale Mean if Item Deleted Scale Variance if Item Deleted Corrected ItemTotal Correlation Squared Multiple Correlation Cronbach's Alpha if Item Deleted NCC VAN TAI DUONG BO 28.87 2.697 003 143 NCC DICH VU VAN TAI DUONG SAT 28.90 2.997 -.260 256 NCC DICH VU VAN TAI DUONG KHONG 29.70 2.400 290 028 NCC VAN TAI DUONG BIEN 29.41 2.630 -.042 176 NCC DICH VU KHO BAI, XEP, DO HANG HOA 28.98 2.753 -.086 188 TRUNG GIAN GIAO NHAN VAN TAI 29.37 2.635 -.050 181 CO QUAN HAI QUAN 28.79 2.848 -.204 159 CO QUAN KIEM DINH CHAT LUONG/TIEU CHUAN 29.40 2.574 -.039 180 CO QUAN KIEM DICH AN TOAN VE SINH 29.64 1.766 598 -.269a TO CHUC DINH GIA DOI VOI HANG HOA THONG QUAN 29.38 2.037 370 -.089a HOAT DONG THUONG MAI VA VAN TAI LIEN QUAN TOI CAC 28.74 2.566 309 069 28.42 2.526 -.142 311 HIEP HOI NGUOI NHAN HANG HAY NGUOI GUI HANG ANOVA with Friedman's Test and Tukey's Test for Nonadditivity Sum of Squares Between People Within People Mean Square Friedman's ChiSquare Sig 34.982 150 233 264.496a 11 24.045 737.025 000 3.895b 3.895 19.600 000 Balance 327.692 1649 199 Total 331.587 1650 201 596.083 1661 359 631.066 1811 348 Between Items Residual df Nonadditivity Total Total C3.14 Reliability Statistics Cronbach's Alpha Cronbach's Alpha Based on Standardized Items 315 N of Items 487 Item Statistics Mean Std Deviation N HANG HOA NHAP KHAU CUA DN DUOC THONG QUAN VA GIAO DICH DUNG LICH TRINH 3.03 545 152 HANG HOA XUAT KHAU CUA DN DUOC THONG QUAN VA CHUYEN CHO DUNG LICH TRINHG 3.05 224 152 HOAT DONG THONG QUAN LA HOAT DONG MINH BACH 3.07 249 152 DN NHAN DUOC THONG TIN CHINH XAC, KIP THOI KHI CO CAC THAY DOI VE QUY DINH THONG QUAN 3.30 489 152 CAC TO CHUC XUAT NHAP KHAU DANH GIA CAO SU MDTD VOI HOAT DONG THONG QUAN 3.12 387 152 Item-Total Statistics Scale Mean if Item Scale Variance if Deleted Item Deleted Corrected ItemTotal Correlation Squared Multiple Correlation Cronbach's Alpha if Item Deleted HANG HOA NHAP KHAU CUA DN DUOC THONG QUAN VA GIAO DICH DUNG LICH TRINH 12.55 660 124 071 322 HANG HOA XUAT KHAU CUA DN DUOC THONG QUAN VA CHUYEN CHO DUNG LICH TRINHG 12.53 847 411 600 157 HOAT DONG THONG QUAN LA HOAT DONG MINH BACH 12.51 834 375 603 157 DN NHAN DUOC THONG TIN CHINH XAC, KIP THOI KHI CO CAC THAY DOI VE QUY DINH THONG QUAN 12.28 864 -.040 025 471 CAC TO CHUC XUAT NHAP KHAU DANH GIA CAO SU MDTD VOI HOAT DONG THONG QUAN 12.45 793 180 083 243 ANOVA with Friedman's Test and Tukey's Test for Nonadditivity Sum of Squares Between People Within People Total Footer Page 198 of 258 Between Items Residual Nonadditivity Balance Total Total 32.211 7.350a 009b 88.241 88.250 95.600 127.811 df Mean Square 151 603 604 608 759 213 1.838 009 146 146 157 168 Friedman's Chi-Square 46.745 064 Sig 000 801 Header Page 199 of 258 C3.15 Reliability Statistics Cronbach's Alphaa Cronbach's Alpha Based on Standardized Itemsa N of Items 871 988 Item Statistics Mean Std Deviation 3.58 3.07 3.74 3.43 3.55 2.51 TRI HOAN DO VAN DE KHO BAI TRI HOAN DO KIEM DINH/KIEM DUYET TRUOC KHI GIAO HANG TRI HOAN DO VAN DE VAN TAI DUONG THUY CHI CAC KHOAN CHI PHI KHONG CHINH THONG TIEU CUC, THU TUC HANH CHINH MAT NHIEU THOI GIAN HOAT DONG TOI PHAM (NHU:TROM CAP HANG HOA) N 714 260 442 496 500 527 152 152 152 152 152 152 Item-Total Statistics Scale Mean if Item Deleted TRI HOAN DO VAN DE KHO BAI TRI HOAN DO KIEM DINH/KIEM DUYET TRUOC KHI GIAO HANG TRI HOAN DO VAN DE VAN TAI DUONG THUY CHI CAC KHOAN CHI PHI KHONG CHINH THONG TIEU CUC, THU TUC HANH CHINH MAT NHIEU THOI GIAN HOAT DONG TOI PHAM (NHU:TROM CAP HANG HOA) Scale Variance if Item Deleted 16.29 16.80 16.13 16.44 16.32 17.36 Corrected ItemTotal Correlation Squared Multiple Correlation -.123 -.205 -.114 -.250 -.496 -.219 212 107 247 703 677 275 512 932 791 884 1.187 828 Cronbach's Alpha if Item Deleted -1.283a -.735a -.888a -.589a -.117a -.665a a The value is negative due to a negative average covariance among items This violates reliability model assumptions You may want to check item codings ANOVA with Friedman's Test and Tukey's Test for Nonadditivity Sum of Squares Between People Within People Between Items Residual Nonadditivity Balance Total Total Total df 22.561 155.956a 425b 210.618 211.044 367.000 389.561 Mean Square 151 754 755 760 911 Friedman's Chi-Square 149 31.191 425 279 280 483 428 Sig 322.961 1.523 000 218 C3.17 Reliability Statistics Cronbach's Alpha Cronbach's Alpha Based on Standardized Items N of Items 473 528 Item Statistics Mean Std Deviation 2.25 3.09 3.26 3.55 2.62 2.21 TINH MINH BACH, THUAN LOI VE THU TUC HANH CHINH TRONG CAC DICH VU THONG QUAN HE THONG CO SO HA TANG CHO THUONG MAI, VAN TAI CHAT LUONG CUA HE THONG CNTT CHAT LUONG CUA CAC DICH VU GIAO NHAN VAN TAI DO TU NHAN DAM TRACH CAC QUY DINH LIEN QUAN TOI HOAT DONG GIAO NHAN VAN TAI ANH HUONG CUA VAN DE MAI LO, THAM NHUNG TOI CAC HOAT DONG GIAO NHAN VAN TAI N 1.164 1.063 1.008 796 690 715 152 152 152 152 152 152 Item-Total Statistics Scale Mean if Item Deleted Scale Variance if Corrected Item- Squared Multiple Cronbach's Alpha Item Deleted Total Correlation Correlation if Item Deleted TINH MINH BACH, THUAN LOI VE THU TUC HANH CHINH TRONG CAC DICH VU THONG QUAN 14.74 6.659 073 050 543 HE THONG CO SO HA TANG CHO THUONG MAI, VAN TAI 13.89 13.72 6.850 5.632 084 377 052 407 522 339 CHAT LUONG CUA CAC DICH VU GIAO NHAN VAN TAI DO TU NHAN DAM TRACH 13.43 6.155 421 308 338 CAC QUY DINH LIEN QUAN TOI HOAT DONG GIAO NHAN VAN TAI 14.37 6.949 282 180 414 ANH HUONG CUA VAN DE MAI LO, THAM NHUNG TOI CAC HOAT DONG GIAO NHAN VAN TAI 14.78 6.678 341 208 387 Friedman's Chi-Square Sig CHAT LUONG CUA HE THONG CNTT ANOVA with Friedman's Test and Tukey's Test for Nonadditivity Sum of Squares Between People Within People Total Footer Page 199 of 258 Between Items Residual Nonadditivity Balance Total Total 212.662 234.601a 1.929b 558.803 560.732 795.333 1007.996 df Mean Square 151 754 755 760 911 1.408 46.920 1.929 741 743 1.046 1.106 224.179 2.603 000 107 Header Page 200 of 258 PH LC 4.1: KT QU HI QUY Mễ HèNH Tỏc ng ca dch v logistics n ROS (Mụ hỡnh 1) Variables Entered/Removedb Variables Entered MDGT, MDTD, NCC, NPP, MDCB, DVKa a All requested variables entered b Dependent Variable: ROS (%) Model Model R 970a Variables Removed Method Enter Model Summary R Square Adjusted R Square 942 939 Std Error of the Estimate 1.621473 a Predictors: (Constant), MDGT, MDTD, NCC, NPP, MDCB, DVK ANOVAb Model Sum of Squares df Regression 5663.400 Residual 349.680 Total 6013.080 a Predictors: (Constant), MDGT, MDTD, NCC, NPP, MDCB, DVK b Dependent Variable: ROS (%) Coefficientsa Unstandardized Coefficients B Std Error -26.168 2.025 879 356 476 230 Model (Constant) NCC NPP DVK MDTD MDCB MDGT a Dependent Variable: ROS (%) 3.758 2.043 664 1.052 146 152 Mean Square 943.900 2.629 F 359.010 Standardized Coefficients Beta 427 574 160 311 Sig .000a 073 072 t -12.925 2.471 2.068 Sig .000 015 041 522 089 155 169 8.806 3.562 4.143 3.383 000 001 000 001 PH LC 4.2: KT QU HI QUY Mễ HèNH Tỏc ng ca dch v logistics n ROC (Mụ hỡnh 2) Model Variables Entered/Removedb Variables Entered MDGT, MDTD, NCC, NPP, MDCB, DVKa Variables Removed Method Enter a All requested variables entered b Dependent Variable: ROC (%) Model Regression Residual Total ANOVAb Sum of Squares df 9502.398 488.289 146 9990.687 152 Mean Square 1583.733 3.671 F 431.377 Sig .000a a Predictors: (Constant), MDGT, MDTD, NCC, NPP, MDCB, DVK b Dependent Variable: ROC (%) Coefficientsa Model (Constant) NCC NPP DVK MDTD MDCB MDGT a Dependent Variable: ROC (%) Footer Page 200 of 258 Unstandardized Coefficients B Std Error -33.621 1.513 377 4.458 1.840 684 2.149 Standardized Coefficients Beta 2.392 420 272 504 678 189 368 097 044 480 062 123 268 t -14.053 3.600 1.387 8.840 2.715 3.609 5.846 Sig .000 000 168 000 008 000 000 Header Page 201 of 258 PH LC 05: M S 001 002 003 004 005 006 007 008 009 10 010 11 12 011 012 13 013 14 014 15 015 16 016 17 017 18 19 20 018 019 020 21 021 22 022 23 24 023 024 25 025 26 026 27 027 28 028 29 029 30 030 31 031 32 032 33 033 34 034 35 035 36 036 37 037 38 038 39 039 40 040 41 041 42 042 43 043 TT Footer Page 201 of 258 17,061,571 ROS (%) 0.12 ROC (%) 0.12 240,118,363,302 34,124,251 0.01 0.01 1,703,308,908 1,533,842,910 1,498,220,301 570,910,416,649 2,017,643,177 1,433,842,910 1,467,110,013 569,948,492,153 -314,334,269 100,000,000 31,110,288 961,924,496 -18.45 6.52 2.08 0.17 -15.58 6.97 2.12 0.17 75,545,582,424 66,802,138,885 8,743,443,539 11.57 13.09 2,631,636,223 5,932,078,960 2,238,119,910 6,359,432,420 393,516,313 -427,353,460 14.95 -7.20 17.58 -6.72 12,500,450,000 11,150,350,000 1,350,100,000 10.80 12.11 482,095,724,764 10,763,382,922 476,054,983,959 8,550,452,772 6,040,740,805 2,212,930,150 1.25 20.56 1.27 25.88 9,301,832,451 9,210,594,202 91,238,249 0.98 0.99 16,695,659,559 42,313,688,002 -25,618,028,443 -153.44 -60.54 85,828,503,889 85,699,766,557 128,737,332 0.15 0.15 TấN CễNG TY DOANH THU CHI PH Cụng ty TNHH S t Vng Cụng ty CPSX V.liu v XD COSEVCO I Cụng ty TNHH Duy Quc Cụng ty CP cỏt Viglacera Cụng ty TNHH TM v XD ACNES Cụng ty CP Tp on Trng Thnh Chi nhỏnh tng Cụng ty may 10 Cụng ty CP xớ nghip may H Qung Cụng ty TNHH Kim Tớn Qung Bỡnh Cụng ty TNHH Thiờn Hng Cụng ty TNHH ụng Dng - Chi nhỏnh Qung Bỡnh Cụng ty TNHH Tp on Sn Hi Cụng ty TNHH gch ngúi ng Sn Cụng ty TNHH xõy dng v u t Nguyờn Minh Cụng ty TNHH MTV Cụng nghip tu thy Qung Bỡnh Cụng ty TNHH XD tng hp Nam H Cụng ty CP 483 Cụng ty TNHH TV xõy dng Trng Sn Cụng ty TNHH Tõn Hng Thnh Cụng ty CP Dc phm Qung Bỡnh Cụng ty CP on ng i Cụng ty CP u t v thng mi Linh Thnh Qung Bỡnh Cụng ty TNHH Xõy dng ụng Nam Cụng ty TNHH Thanh Bỡnh Cụng ty CP TV XD thy li Q Bỡnh Cụng ty TNHH thng mi v tng hp Phỳ Thnh Cụng ty CP xõy dng v t Bỡnh Li Chi nhỏnh cụng ty CP Vicem Thch cao Xi mng ti Qung Bỡnh Cụng ty CP vt liu xõy dng 1-5 Cụng ty TNHH t xõy dng thng mi Hong Bo Cụng ty TNHH Tng cụng ty Th Thnh Cụng ty TNHH Xõy dng tng hp ng Hi Cụng ty TNHH u t 582 Qung Bỡnh Cụng ty TNHH c Vinh Cụng ty TNHH Xõy dng tng hp c Ninh Cụng ty TNHH c Sn Cụng ty TNHH XD v T mi Ninh c Cụng ty TNHH Thy Phng Cụng ty CP sa cha ng b v XD tng hp Qung Bỡnh Cụng ty TNHH khai thỏc ỏ cụng nghip I Cụng ty CP Trng Thnh I 14,226,586,051 14,209,524,480 240,152,487,553 Cụng ty TNHH Xõy dng Thnh Vit Cụng ty TNHH Xõy dng tTH Hong H Cụng ty CP T v phỏt trin COSEVCO LI NHUN 9,202,780,000 9,106,562,209 96,217,791 1.05 1.06 16,676,867,022 16,653,559,919 23,307,103 0.14 0.14 20,657,891,801 207,715,090,398 29,263,467,308 20,420,590,812 167,633,534,934 29,202,676,219 237,300,989 40,081,555,464 60,791,089 1.15 19.30 0.21 1.16 23.91 0.21 5,987,340,200 5,512,324,098 475,016,102 7.93 8.62 11,072,384,654 11,043,369,056 29,015,598 0.26 0.26 19,264,757,979 3,842,995,342 19,254,757,979 3,414,754,537 10,000,000 428,240,805 0.05 11.14 0.05 12.54 14,797,131,626 14,833,555,778 -36,424,152 -0.25 -0.25 191,036,994,711 183,534,784,659 7,502,210,052 3.93 4.09 7,187,602,820 7,178,901,656 8,701,164 0.12 0.12 11,201,462,729 10,105,382,384 1,096,080,345 9.79 10.85 13,684,474,024 13,130,828,749 553,645,275 4.05 4.22 65,501,972,352 65,010,329,163 491,643,189 0.75 0.76 32,292,828,837 32,128,328,983 164,499,854 0.51 0.51 5,833,873,982 5,392,302,392 441,571,590 7.57 8.19 4,293,374,028 4,108,938,210 184,435,818 4.30 4.49 33,532,478,202 33,585,439,085 -52,960,883 -0.16 -0.16 10,201,391,203 10,129,283,348 72,107,855 0.71 0.71 19,382,382,323 19,103,527,582 278,854,741 1.44 1.46 24,280,148,937 24,178,244,336 101,904,601 0.42 0.42 18,095,923,728 17,591,839,183 504,084,545 2.79 2.87 19,774,327,122 19,523,770,495 250,556,627 1.27 1.28 25,090,537,955 24,810,132,532 280,405,423 1.12 1.13 9,093,410,456 8,832,823,106 260,587,350 2.87 2.95 2,587,948,756 2,584,184,756 3,764,000 0.15 0.15 19,837,793,242 19,302,898,739 534,894,503 2.70 2.77 Header Page 202 of 258 44 044 45 045 46 046 47 047 48 048 49 50 049 050 51 051 52 53 54 55 052 053 054 055 56 056 57 057 58 058 59 059 60 61 62 060 061 062 63 063 64 064 65 065 66 066 67 067 68 068 69 069 70 070 71 071 72 73 072 073 74 074 75 075 76 076 77 077 78 078 79 079 80 080 81 081 82 082 83 083 84 084 85 085 86 086 87 087 Footer Page 202 of 258 Cụng ty TNHH XD v tm Tin t 17,673,749,924 Cụng ty CP SX VL v XD cụng trỡnh 16,994,547,813 405 Cụng ty TNHH thy sn Hng Bin 5,728,882,281 Cụng ty TNHH Xõy dng TH Thnh 13,940,728,831 Vit Cụng ty TNHH t xõy dng Tin 35,688,178,778 Phỏt Cụng ty CP Sao Vit 18,972,739,011 Cụng ty CP Bia H Ni - Qung Bỡnh 35,827,638,372 Cụng ty CP khai thỏc SX bt ỏ CLC 79,500,004,000 Linh Thnh Qung Bỡnh Cụng ty CP XD Trng Xuõn 169,522,793,774 Cụng ty CP Tõn Hon Cu 208,045,846,767 Cụng ty TNHH SX v TM S Lý 68,269,550,423 Cụng ty CP KD du khớ Qung Bỡnh 29,729,372,292 Cụng ty TNHH xõy dng TH Nht 31,682,372,284 L Cụng ty TNHH XD tng hp c 13,765,528,029 Thng Cụng ty TNHH t XD tng hp 11,837,393,887 Thun Lý Cụng ty TNHH XD v Thng mi 12,823,821,099 Phng Hiu Cụng ty CP t xõy dng DTC 2,910,633,898 Cụng ty TNHH Bo Thnh 9,730,393,444 DN t nhõn DV v TM Thnh Hu 2,120,320,342 Cụng ty TNHH T XD Phỳ 3,982,382,244 Hng Cụng ty TNHH t XD Trng 4,466,214,228 Sinh Cụng ty TNHH t xõy dng Hũa 5,920,293,910 Bỡnh Cụng ty TNHH XD tng hp Bỡnh 4,982,829,884 Phỳ Cụng ty TNHH TM Hong Vn 867,728,943 Cụng ty TNHH t XD Bỡnh 5,430,893,321 Minh Cụng ty TNHH XD tng hp Tiờn 22,628,911,634 Phong Cụng ty TNHH vt liu XD Vit 14,833,763,839 Nam Cụng ty TNHH xõy dng Hong 12,543,220,100 Phỳc Cụng ty TNHH Hựng Dng 879,430,000 Cụng ty TNHH XD v TM Lý Loan 2,238,332,545 Cụng ty TNHH XD tng hp Linh 5,526,252,184 Lõn Cụng ty TNHH xõy dng Thỏi Thy 18,972,483,821 Cụng ty TNHH XD tng hp Tõm 13,942,018,687 Anh Cụng ty TNHH TV v u t XD 777 45,782,931,341 Cụng ty TNHH Xõy dng Hong 37,487,398,697 Minh Cụng ty TNHH Khỏnh Huyn 10,980,021,308 Cụng ty TNHH XD tng hp Bỡnh 15,905,403,276 Phỳ Cụng ty CP nc khoỏng Bang 21,498,256,432 Cụng ty TNHH XD tng hp Giang 6,983,089,175 Sn Cụng ty TNHH khai thỏc khoỏng sn 1,988,670,000 Hng c Cụng ty TNHH XD tng hp on 2,949,867,842 kt Cụng ty TNHH vt liu xõy dng 2,350,000,000 Kin Giang Cụng ty CP SX v kinh doanh VLXD 9,001,866,572 An Bỡnh Cụng ty TNHH TM tng hp Quý 4,927,373,829 Thnh 17,310,474,493 363,275,431 2.06 2.10 12,365,886,132 4,628,661,681 27.24 37.43 5,201,739,686 527,142,595 9.20 10.13 13,843,527,088 97,201,743 0.70 0.70 35,553,007,196 135,171,582 0.38 0.38 18,893,738,735 35,028,638,639 79,000,276 798,999,733 0.42 2.23 0.42 2.28 79,000,020,000 499,984,000 0.63 0.63 169,203,072,154 207,959,283,422 68,246,957,791 29,562,830,222 319,721,620 86,563,345 22,592,632 166,542,070 0.19 0.04 0.03 0.56 0.19 0.04 0.03 0.56 31,863,639,293 -181,267,009 -0.57 -0.57 13,744,782,642 20,745,387 0.15 0.15 11,810,523,832 26,870,055 0.23 0.23 12,678,652,822 145,168,277 1.13 1.14 2,720,207,077 9,627,739,066 2,000,329,317 190,426,821 102,654,378 119,991,025 6.54 1.05 5.66 7.00 1.07 6.00 3,642,873,633 339,508,611 8.53 9.32 4,298,392,974 167,821,254 3.76 3.90 5,199,878,643 720,415,267 12.17 13.85 4,782,232,923 200,596,961 4.03 4.19 738,937,013 128,791,930 14.84 17.43 5,429,545,134 1,348,187 0.02 0.02 22,421,728,029 207,183,605 0.92 0.92 14,639,627,044 194,136,795 1.31 1.33 12,531,112,199 12,107,901 0.10 0.10 850,200,000 2,225,462,983 29,230,000 12,869,562 3.32 0.57 3.44 0.58 5,909,923,577 -383,671,393 -6.94 -6.49 18,492,839,942 479,643,879 2.53 2.59 13,409,872,153 532,146,534 3.82 3.97 45,510,986,101 271,945,240 0.59 0.60 37,209,562,071 277,836,626 0.74 0.75 10,890,045,768 89,975,540 0.82 0.83 15,502,493,864 402,909,412 2.53 2.60 15,400,166,350 6,098,090,082 28.37 39.60 6,815,495,035 167,594,140 2.40 2.46 1,444,680,000 543,990,000 27.35 37.65 2,934,604,007 15,263,835 0.52 0.52 1,735,400,000 614,600,000 26.15 35.42 8,810,629,162 191,237,410 2.12 2.17 4,410,292,739 517,081,090 10.49 11.72 Header Page 203 of 258 88 89 088 089 90 090 91 091 92 092 93 94 093 094 95 095 96 096 97 097 98 098 99 099 100 100 101 101 102 102 103 103 104 104 105 105 106 106 107 108 107 108 109 109 110 110 111 111 112 112 113 113 114 114 115 116 117 118 119 115 116 117 118 119 120 120 121 121 122 122 123 124 125 123 124 125 126 126 127 127 128 129 130 131 132 133 128 129 130 131 132 133 134 134 Footer Page 203 of 258 Cụng ty TNHH ng Phỏt 5,710,783,208 Cụng ty CP Giy Qung Bỡnh 10,082,358,513 Chi nhỏnh Cụng ty CP xi mng Vicem Hi võn - Nh mỏy Xi mng 48,997,629,961 Vn Ninh Cụng ty Cp XD tng hp Trng Sn 16,676,867,022 Cụng ty TNHH XD tng hp Thnh 41,527,929,755 An Cụng ty TNHH khai thỏc ỏ CN II 32,930,601,192 Cụng ty TNHH XD TH Trng Vinh 15,726,826,272 Cụng ty TNHH Xõy dng - Mc m 19,736,839,038 ngh Cụng ty xõy dng Lng Ninh 1,829,212,023 Cụng ty TNHH XD tng hp Linh 21,829,282,022 Lng Cụng ty TNHH XD tng hp Qung 99,823,853,607 Ninh Cụng ty TNHH XD tng hp Thng 3,178,705,607 t Cụng ty TNHH XD tng hp Trung 50,811,477,092 Thiờn Cụng ty TNHH XD v TM Nht 10,980,073,176 Linh Chi nhỏnh cụng ty CP gch ngúi Sụng 6,150,000,000 Chanh Ti QB- Nh mỏy gch Tuynel Cụng ty TNHH MTV Vit Trung 143,085,327,332 Cụng ty TNHH XD v TM Thnh 44,762,650,718 Sn Cụng ty TNHH Minh Trớ 72,249,339,814 Cụng ty TNHH MTV XSVL Qung 18,937,779,107 Bỡnh Cụng ty TNHH Phng Hoa 12,827,928,283 Cụng ty TNHH XD tng hp 26 -3 7,750,353,200 Cụng ty TNHHTV xõy dng Xuõn 52,945,405,125 Quang Cụng ty TNHH XD Tng hp Hng 2,560,682,475 Thnh Cụng ty CP t thm dũ - khai thỏc 50,910,012,493 khoỏng sn Minh Dng Cụng ty TNHH KooLin Qung 35,032,473,817 Bohemia Cụng ty TNHH XD Trng Thnh 15,528,384,472 Qung Bỡnh Cụng ty TNHH MTV Lõm cụng 39,090,012,041 nghip bc Qung Bỡnh Cụng ty TNHH XD Thnh Sn 18,528,983,101 Cụng ty TNHH Jain - Tran 12,987,546,200 Cụng ty CP COSEVCO 1.8 10,167,857,548 Cụng ty TNHH XD Minh Tin 21,612,925,337 Cụng ty TNHH Chuyờn Li 5,753,635,739 Cụng ty TNHH H Thnh - Chi 6,527,524,383 nhỏnh Qung Bỡnh Chi nhỏnh TM dch v Thiờn Lý 19,527,723,820 Cụng ty TNHH Thng mi Dng 4,827,928,920 Loan Cụng ty CP Tng cụng ty Sụng Gianh 338,528,434,308 Cụng ty TNHH Thy t 8,312,923,325 Cụng ty TNHH - TM Ton Dng 10,320,872,909 Chi nhỏnh cụng ty TNHH ch bin g 17,576,671,928 Hi Hu - Nh mỏy g Ba n Cụng ty TNHH XD dch v Nguyn 615,785,480 Tin Dng Cụng ty CP COSEVCO 1.5 33,815,616,764 Cụng ty TNHH Linh Cng 1,930,867,498 Cụng ty TNHH Xõy lp in Q Bỡnh 15,335,204,618 Cụng ty TNHH Tõn c Hi 116,140,960,494 Cụng ty CP SX VLXD TH Minh Sn 10,167,857,548 Cụng ty CP Trng Thnh IV 20,489,499,960 Cụng ty TNHH XD TH s Qung 11,940,581,542 Trch 5,681,147,263 8,844,471,950 29,635,945 1,237,886,563 0.52 12.28 0.52 14.00 48,891,526,598 106,103,363 0.22 0.22 16,653,559,919 23,307,103 0.14 0.14 41,210,577,596 317,352,159 0.76 0.77 32,520,782,988 15,707,265,981 409,818,204 19,560,291 1.24 0.12 1.26 0.12 19,129,537,372 607,301,666 3.08 3.17 1,521,711,515 307,500,508 16.81 20.21 21,011,721,515 817,560,507 3.75 3.89 99,773,271,157 50,582,450 0.05 0.05 3,167,996,770 10,708,837 0.34 0.34 46,042,172,038 4,769,305,054 9.39 10.36 11,012,652,102 -32,578,926 -0.30 -0.30 6,050,000,000 100,000,000 1.63 1.65 122,113,884,302 20,971,443,030 14.66 17.17 44,662,650,725 99,999,993 0.22 0.22 71,822,279,715 427,060,099 0.59 0.59 18,638,902,779 298,876,328 1.58 1.60 11,393,928,939 6,990,411,155 1,433,999,344 759,942,045 11.18 9.81 12.59 10.87 50,857,355,125 2,088,050,000 3.94 4.11 2,436,535,152 124,147,323 4.85 5.10 50,104,329,985 805,682,508 1.58 1.61 35,919,101,860 -886,628,043 -2.53 -2.47 15,201,382,832 327,001,640 2.11 2.15 38,219,822,258 870,189,783 2.23 2.28 18,261,132,035 12,986,324,870 10,415,209,254 21,506,082,033 5,272,735,362 267,851,066 1,221,330 -247,351,706 106,843,304 480,900,377 1.45 0.01 -2.43 0.49 8.36 1.47 0.01 -2.37 0.50 9.12 6,466,772,450 60,751,933 0.93 0.94 19,051,526,777 476,197,043 2.44 2.50 4,429,910,001 398,018,919 8.24 8.98 282,512,099,717 8,102,738,072 10,071,398,187 56,016,334,591 210,185,253 249,474,722 16.55 2.53 2.42 19.83 2.59 2.48 17,520,041,731 56,630,197 0.32 0.32 582,959,226 32,826,254 5.33 5.63 35,693,540,841 1,913,848,539 15,276,089,179 114,064,734,166 10,415,209,254 20,448,802,455 -1,877,924,077 17,018,959 59,115,439 2,076,226,328 -247,351,706 40,697,505 -5.55 0.88 0.39 1.79 -2.43 0.20 -5.26 0.89 0.39 1.82 -2.37 0.20 11,895,725,287 44,856,255 0.38 0.38 Header Page 204 of 258 135 135 136 136 137 137 138 138 139 139 140 140 141 141 142 142 143 143 144 144 145 145 146 146 147 148 149 147 148 149 150 150 151 151 152 152 Footer Page 204 of 258 Cụng ty TNHH t xõy dng 81 6,883,652,428 Cụng ty CP XD v thng mi i 5,873,247,763 Vit Cụng ty c phn u t khoỏng sn v 15,335,204,618 nng lng IMEC Cụng ty TNHH xõy dng Sụng Gianh 49,926,467,308 Cụng ty TNHH XD tng hp Ton 15,129,800,101 Thng Cụng ty TNHH XD TH Qung 5,715,458,000 Thun Cụng ty CP ging LN vựng Bc 3,793,376,382 Trung B Cụng ty TNHH Bờ tụng Phan V 34,120,378,010 Qung Bỡnh Cụng ty TNHH MTV XD Thng 139,974,114,866 mi v XNK Trng lc Cụng ty CP PVC - Imico Qung Bỡnh 4,054,988,670 Cụng ty TNHH TM Phỳ Ho Qung 8,959,980,890 Bỡnh Cụng ty TNHH XD tng hp Trng 30,927,956,319 Sn Cụng ty TNHH SX TM TH c Lý 13,765,528,029 Cụng ty TNHH XNK H Nam 12,395,190,289 Cụng ty TNHH XNK Tõn Long Phỳ 13,765,528,129 Cụng ty xi mng Cosevco Sụng 34,785,302,981 Gianh Cụng ty TNHH XD v TM Anh nh 15,518,939,178 Cụng ty CP sa cha ng b v 24,639,606,506 XD tng hp II Qung Bỡnh 6,632,879,410 250,773,018 3.64 3.78 5,592,165,352 281,082,411 4.79 5.03 15,267,089,279 68,115,339 0.44 0.45 49,100,993,080 825,474,228 1.65 1.68 15,085,024,999 44,775,102 0.30 0.30 5,660,458,000 55,000,000 0.96 0.97 3,017,643,177 775,733,205 20.45 25.71 33,010,873,910 1,109,504,100 3.25 3.36 111,496,020,670 28,478,094,196 20.35 25.54 3,144,688,230 910,300,440 22.45 28.95 7,211,027,280 1,748,953,610 19.52 24.25 30,911,094,015 16,862,304 0.05 0.05 13,744,782,641 12,182,190,996 13,754,782,642 20,745,388 212,999,293 10,745,487 0.15 1.72 0.08 0.15 1.75 0.08 32,672,520,910 2,112,782,071 6.07 6.47 14,509,072,221 1,009,866,957 6.51 6.96 23,859,268,535 780,337,971 3.17 3.27 ... PHÂN TÍCH TÁC ĐỘNG DỊCH VỤ LOGISTICS ĐẾN HIỆU QUẢ HOẠT ĐỘNG KINH DOANH CỦA CÁC DOANH NGHIỆP SẢN XUẤT TRÊN ĐỊA BÀN TỈNH QUẢNG BÌNH 62 2.1 Đặc điểm tự nhiên - kinh tế - xã hội, dịch vụ logistics. .. luận tác động dịch vụ logistics đến hiệu hoạt động kinh doanh (HĐKD) doanh nghiệp sản xuất (DNSX); Chương (61 trang), phân tích tác động dịch vụ logistics đến hiệu HĐKD DNSX địa bàn tỉnh Quảng... VỀ TÁC ĐỘNG DỊCH VỤ LOGISTICS ĐẾN HIỆU QUẢ HOẠT ĐỘNG KINH DOANH CỦA CÁC DOANH NGHIỆP SẢN XUẤT TRONG HỘI NHẬP QUỐC TẾ 1.1 Dịch vụ Logistics mối quan hệ với hiệu HĐKD DNSX 1.1.1 Khái quát dịch vụ