BÁO CÁO THỰC TẬP IMPROVING THE QUALITY OF ENGLISH TRAINING PROGRAM

EXECUTIVE SUMMARY This internship report regarded to my internship program at Espeed Training Development and Consultant Center. Not only were the overview of center together with my internship experiences mentioned but an analysis of English training program’s quality in Espeed center was also conducted in this report. To begin with, eight weeks might be not long for me to get used totally with new working environment but I tried my best to apply knowledge I gained in University. As a teaching assistant, my responsibilities include managing a group of students together with choosing and preparing the textbooks. Besides, checking learners’ assignment is also my main duty. By doing the tasks throughout the internship period, I myself gained the practical experiences as management, team work and communication. In addition, the report provides an overall picture about the quality of training English program at Espeed center. A survey of learners’ satisfaction about quality of training program was conducted. The result indicates that total satisfaction of learners about foreign teachers, TAs, textbooks and facilities. Nevertheless, they strongly disagreed with the location of classroom. Besides, the report also mentions about some challenges Espeed center is facing, namely, lack of professional measure of learners’ outcome, competition with rivals, and risk of losing skillful teachers. In conclusion, so as to limit the major difficulties and challenges, some solutions and recommendations were discussed, say, restoring the classrooms, international partnership, and improving the training method.