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Giải bài tập SGK Tiếng Anh lớp 11 Unit 9: The Post Office tài liệu, giáo án, bài giảng , luận văn, luận án, đồ án, bài t...
UNIT 1: FRIENDSHIP A. PHONETIC I. Choose the word whose underlined part is pronounced differently from that of the other words. 1) A. change B. children C. machine D. church 2) A. guitarist B. passenger C. generous D. village 3) A. other B. long C. possible D. constancy II. Choose the word that has stress pattern different from that of the other words. 4) A. number B. eager C. special D. affair 5) A. feeling B. believe C. ready D. easy 6) A. acquaintance B. interest C. capable D. sympathy B. VOCABULARY AND GRAMMAR I. Choose the best answer to complete each sentence. 7) Most of the undeveloped countries need a lot of aid. A. together B. unselfish C. mutual D. friend 8) He is too to lend me his bicycle. A. selfish B. enthusiastic C. helpful D. pleasant 9) Suddenly she recognized the of the situation that made her laugh. A. wonder B. pleasure C. understanding D. humour 10) He is a person because he is always friendly with everyone. A. helpful B. good-natured C. honest D. quick-witted 11) If you want to get a good result in every work, you should have a A. loyalty B. sympathy C. constancy D. unselfishness 12) A friendship is a precious relation ship. A. mutual B. sincere C. generous D. successful 13) A good marriage is based on . A. trust B. loyalty C. secret D. A & B 14) The children seem to be totally of working quietly by themselves. A. unable B. impossible C. incapable D. not able 15) They let their children up late at weekends. A. staying B. stay C. to stay D. stayed 16) The children were eager their parents. A. to see B. see C. seeing D. saw 17) I’d rather at home. A. to stay B. staying C. stayed D. stay 18) Peter is very funny. He makes me a lot A. laugh B. to laugh C. laughing D. laughed 19) They noticed him the agreement. A. sign B. to sign C. signing D. signed 20) It’s important for her the office. A. ringing B. ring C. rang D. to ring 21) They would go by plane than spend a week traveling by train. A. like B. rather C. prefer D. better 22) The boss made for a meeting after work. A. us to stay B. us stay C. us staying D. us to staying II. Choose the underlined part among A, B, C or D that needs correcting. 23) I couldn’t make my car to start this morning. A B C D 24) There are a lot of work to do here. A B C D 25) I’m sure he is incapable in running a mile in four minutes. A B C D 26) Good friendship should be basing on mutual understanding. A B C D 27) I’m delighted hearing that you have made much progress in your study. A B C D III. Put the verbs in parentheses into the correct form. 28) That was a very strange question (ask) . 29) It was very kind of you (show) the way. 30) The teacher let him (stay) at home to finish the assignment. 31) It was quite a surprise (see) him again. 32) I overheard him (say) that he didn’t want to learn Math. 33) She stood there and watched him (drive) away. 34) It was very difficult for her (drive) the motorbike. 35) I could feel the robber (come) from the backdoor. C. READING Read the passage and choose one correct answer for each question. MANDI’S MAKING FRIENDS My name’s Mandi. Three months ago, I went to disco where I met a boy called Tom. I guessed he was older than me, but I liked him and thought it didn’t matter. We danced a couple of times, then we chatted. He said he was 18, then asked how old I was. I told him I was 16. I thought that if I told him my real age, he wouldn’t want to know me, as I’m only 13. After the disco we arranged to meet the following weekend. The next Saturday we went for a burger and had a real laugh. Afterwards he walked me to my street and kissed me goodnight. Things went really well. We see each other a couple of times a week, but I’ve had to lie to my parents about where I’m going and who with. I’ve always got on with them, but I know if they found out how Tom was they’d stop me seeing him. Now I really don’t know what to do. I can’t go on lying to my parents every time I go out, and Ton keeps asking he can’t come VnDoc - Tải tài liệu, văn pháp luật, biểu mẫu miễn phí Giải tập SGK Tiếng Anh lớp 11 Unit 9: The Post Office A Reading (Trang 100-101-102 SGK Tiếng Anh 11) Before you read (Trước bạn đọc) - Work in partner Ask and answer the following questions (Làm việc theo cặp Hỏi trả lời câu hỏi sau.) How far is it from your house to the nearest post office? (Từ nhà bạn đến bưu điện gần bao xa?) => The nearest post office is about 1km from my house How often you go to the post office? What for? (Bao lâu bạn đến thư viện lần? Để làm gì?) => I often go to the post office once a month to buy Television Magazine Sometimes I also go there to send letters to my friends in other provinces => I never go to the post office What services you think the post office offers? (Theo bạn bưu điện có dịch vụ gì?) => I think the post office offers many services such as mail and parcel service, money transfer service, press distribution, flower telegram service, telephone and fax service, phone cards and internet cards distribution, postal savings and so on While you read (Trong bạn đọc) Read the text which introduces the services provided by Thanh Ba Post Office (Đọc đoạn văn giới thiệu dịch vụ cung cấp Bưu điện Thanh Ba sau làm tập theo sau.) Hướng dẫn dịch: (Mở cửa hàng ngày từ sáng đến tối) VnDoc - Tải tài liệu, văn pháp luật, biểu mẫu miễn phí Bưu điện Thanh Ba trang bị công nghệ tiên tiến có văn phòng phía trước rộng rãi, thoải mải Chúng cung cấp dịch vụ với đội ngũ nhân viên đào tạo tốt, chu đáo lịch với khách hàng Dịch vụ bưu phẩm bưu kiện Bạn chọn gửi đường hàng không hay đường biển Chúng có dịch vụ thư chuyển phát nhanh thư chuyển phát nhanh (EMS) bạn chuyển thời gian ngắn Giới hạn trọng lượng tối đa kiện hàng 31.5kg Chúng đưa mức giá cạnh tranh cho bưu kiện 15kg Chuyển tiền nhanh Chỉ cần tưởng tượng người thân bạn sinh sống cách bạn 1000km bạn muốn gửi cho họ số tiền cách nhanh chóng Dịch vụ chuyển tiền nhanh chóng an toàn có ích, số tiền gửi đến người thân bạn vòng không đầy 24 Gọi điện thoại Fax Bên cạnh dịch vụ gọi thoại thông thường, bưu điện cung cấp dịch vụ gọi bạn bè Dịch vụ giúp bạn thông báo cho người nhận thời gian địa điểm để nhận gọi Nếu bạn muốn gửi tài liệu không muốn để định dạng ban đầu nó, dịch vụ fax giúp bạn Truyền fax trở thành hình thức rẻ thuận tiện để truyền tải văn biểu đồ từ nơi đến nơi khác Phát hành báo chí Đừng bận tâm phải sớm để mua báo ngày bạn Chỉ cần đăng kí tờ báo tạp chí yêu thích bạn phát báo tận nhà bạn vào buổi sáng sớm VnDoc - Tải tài liệu, văn pháp luật, biểu mẫu miễn phí Task Circle the letter (A, B, C or D) before the word that (Khoanh tròn chữ (A, B, C D) trước từ có nghĩa trái với từ in nghiêng.) Gợi ý: C B D C Task Read the text again and then answer the following question (Đọc đoạn văn lần sau trả lời câu hỏi sau.) What is Thanh Ba Post Office equipped with? (Bưu điện Thanh Ba trang bị gì?) => Thanh Ba Post Office is equipped with advanced technology and a spacious and pleasant front office What services are offered at Thanh Ba Post Office? (Có dịch vụ bưu điện Thanh Ba?) => Mail and Parcel Service, Express Money Transfer, Phone Calls and Faxes, Press and Distribution and Flower Telegram Service are services at Thanh Ba Post Office According to the text, what are three different ways of send ins a letter? (Theo văn, ba cách gửi thư khác gì?) => They are airmail, surface mail and the Express Mail Service (EMS) What is the Messenger Call Service used for? (Dịch vụ Messenger dùng làm gì?) => It is used for notifying the recipient of the time and place to receive the call What will you have to if you want to get your newspapers and magazines delivered to your house? (Bạn phải làm bạn muốn người ta đem tạp chí đến tận nhà?) => You will have to subscribe to your favorite newspapers and magazines Task Find evidence in text to support these statements (Tìm chứng đoạn văn để hỗ trợ phát biểu này.) Gợi ý: VnDoc - Tải tài liệu, văn pháp luật, biểu mẫu miễn phí The post office opens daily from a.m to p.m We offer a very competitive rate for parcels under 15kg We also have the Express Mail Service and your EMS mail will be delivered in the shortest possible time We offer a speedy and secure service of transferring money in less than 24 hours After you read (Sau bạn đọc) Work in groups Answer the following questions (Làm việc nhóm Trả lời câu hỏi sau.) Which service provided by Thanh Ba Post Office you think is the most important and why? (Dịch vụ cung cấp Bưu Điện Thanh Ba mà bạn nghĩ quan trọng sao?) => In my opinion, it is Express Money Transfer Because when you send some money to your relatives, certainly you can't feel safe and wonder whether it arrives or not Now with this service, you feel much safer Your money isn't only sent quickly but also securely What services you think Thanh Ba Post Office should have in the future? (Theo bạn Bưu Điện Thanh Ba nên có dịch vụ tương lai?) => I think they should expand their services such as the Internet Network and international phone calls B ...UNIT 2: PERSONAL EXPERIENCES A. PHONETIC I. Choose the word whose underlined part is pronounced differently from that of the other words. 1) A. hand B. bank C. sand D. band 2) A. money B. month C. monkey D. monitor 3) A. change B. hungry C. stronger D. single II. Choose the word that has stress pattern different from that of the other words. 4) A. experience B. embarrass C. floppy D. embrace 5) A. idol B. video C. birthday D. imagine 6) A. cotton B. happen C. extreme D. quickly B. VOCABULARY AND GRAMMAR I. Choose the best answer to complete each sentence. 7) A person or thing that is loved and admired very much is the A. ideal B. idea C. idol D. fan 8) A short part of a film or movie that is shown separately is called a A. picture B. clip C. news D. cartoon 9) She shyly at him and then lowered her eyes. A. looked B. stared C. glanced D. sighted 10) This girl was disliked by the rest of the class. A. helpful B. sneaky C. unselfish D. generous 11) He pulled a(n) of 10 pounds notes out of his pocket. A. sum B. amount C. piece D. wad 12) I’ve never fallen in such a(n) situation before. A. embarrassed B. embarrassing C. confused D. confusing 13) The children were about opening their presents. A. interested B. fond C. keen D. excited 14) I know from that he’ll arrive late. A. knowledge B. experience C. understanding D. reality 15) Andrew the test before so he it very easy. A. did/ had found B. had done/ found C. was doing/ found D. did/ was founding 16) You your new hat when I you yesterday. A. were wearing/ had met B. wore/ had met C. wore/ was meeting D. were wearing/ met 17) As I the glass, it suddenly into two pieces. A. cut/ broke B. was cutting/ broke C. cut/ was breaking D. was cutting/ had broken 18) A burglar into the house while we television. A. broke/ were watching B. broke/ watched C. had broken/ watched D. broke/ had watched 19) When I home, I a phone call. A. got/ received B. was getting/ was receiving C. got/ had received D. had got/ had received 20) They small cups of coffee after they dinner. A. had drunk/ finished B. drank/ finished C. were drinking/ finished D. drank/ had finished 21) It was midnight. Outside it very hard. A. rains B. rained C. had rained D. was raining 22) When he at the station, his train already A. arrived/ left B. arrived/ had left C. had arrived/ left D. had arrived/ left II. Choose the underlined part among A, B, C or D that needs correcting. 23) While I did my homework, I had a good idea. A B C D 24) Don’t make so much fusses over the children. A B C D 25) John’s friends had celebrated a farewell party for him last Sunday A B C D 26) After she bought herself a new motorbike, she sold her bicycle. A B C D 27) She did not know where most of the people in the room are from. A B C D III. Put the verbs in parentheses into the correct tense. 28) I suddenly remembered that I (forget) my keys. 29) While Diana (watch) her favourite TV programme, there (be) a power cut. 30) Who (drive) the car at the time of the accident? 31) By the time Sheila (get) back, Chris (go) home. 32) David (eat) Japanese food before, so he (know) what to order. 33) I (do) some shopping yesterday, when I (see) your friend. 34) What you (do) when I (come) to your office yesterday? 35) Laura (miss) the party because no one (tell) her about it. C. READING Read the passage and choose the best answer for each blank. MARIA’S HOMECOMING When the bus (36) in a small square, Maria was reading her magazine and didn’t realize that she had arrived at her destination. “This is Santa Teresa,” Martin said. “You’ve arrived home!” I suppose your cousin will be (37) for us. Come on. I’ll carry the bags.” Maria thought, “All those years when I (38) in New York, I used to dream if this moment. And now it’s real, I can’t believe it! Here I am, I’m really standing in the square.” Santa Teresa was Written test During 45 minutes Full name:………………………………….Class 10A…… …….Mark………. I-Pronunciation:Choose the word whose underlined part is pronounced differently from the rest. 1.a.mathematic b.tragic c.married d.ask 2.a.head b.ready c.peasants d.realize 3.a.thirsty b.shirt c.dirty d.listen 4.a.health b.speak c.each d.seat II-Reading:read the passage and answer the questions. Galileo was one of the first modern scienists.He was born in Pi Sa,Itali,in 1564.He studied phylosophy,mathematics and astronomy.He was very interested in the way the earth and other planets move around the sun.He was famous for his study of how things fall.Before,people used to think that heavy things always fell faster than light things.He did experiments about this problem and discovered that both heavy things and light things fell at the same speed.Many religious people did not agree with him because his scientific ideas were different from theirs.He even went to prison for a while;but no one could stop him from thinking.He continued to look for scientific answers. 1-Who was Galileo ? ………………………………………………………………… 2-What did he specially show his concern about ? ………………………………………………………………… 3-What did people use to think about falling things ? ………………………………………………………………… 4- Why didn’t many religious people agree with him ? ………………………………………………………………… III-Gramma: Give the correct form tenses of the verbs. 1-Nam often( not do )his homework. 2-He usually (watch ) TV in the morning.But today he (work )in the garden 3-I (invite ) to Hoa’s birthday party last night. 4-We already ( do ) five exercises when he came. 5-You (prepare) your lessons yesterday ? Key 1………….2……………………3… …… …………. 4……………… 5………… IV-Writing:Use the cues to complete the sentences 1-you/like/the library/read books ……………………………………………………………………………… 2-He/want/buy/new pair/shoes/wear/holiday. ……………………………………………………………………………… -Make question for each of the following answer. 1……………………………………………………………………?……. Last night we were at home ……………………………………………………………………?………. 2-Her uncle is a pilot 1 Written test During 45 minutes Full name:………………………………….Class 10A………….Mark………. I-Pronunciation:Choose the word whose underlined part is pronounced differently from the rest. 1.a.mother b.love c.office d.one 2.a.family b.start c.ask d.father 3.a.heavy b.headach c.weather d.each 4.a.travelling b.later c.language d.traffic II-Reading:read the passage and answer the questions. Galileo was one of the first modern scienists.He was born in Pi Sa,Itali,in 1564.He studied phylosophy,mathematics and astronomy.He was very interested in the way the earth and other planets move around the sun.He was famous for his study of how things fall.Before,people used to think that heavy things always fell faster than light things.He did experiments about this problem and discovered that both heavy things and light things fell at the same speed.Many religious people did not agree with him because his scientific ideas were different from theirs.He even went to prison for a while;but no one could stop him from thinking.He continued to look for scientific answers. 1-Who was Galileo ? ………………………………………………………………… 2-What did he specially show his concern about ? ………………………………………………………………… 3-What did people use to think about falling things ? ………………………………………………………………… 4-Why didn’t many religious people agree with him ? ………………………………………………………………… III-Gramma: Give the correct form tenses of the verbs 1-He ( not go )to the club yesterday. 2-When ( come )home yesterday,everybody already (go ) out. 3-She usually (watch )TV in the morning.But today she (read ) book in the room. 4-Son often (not do ) his homework. Key 1…………………2……………………… 3………………………….4…………………. IV-Writing:Use the cues to complete the sentences 1-I/like/learn English/best/because/It /be/interesting ……………………………………………………………………… 2-He/decide/go/a walk. ……………………………………………………………………… -Make question for each of the following answer. 1-…………………………………………………….? Those letters are Johnny’s VnDoc - Tải tài liệu, văn Written test During 45 minutes Full name:………………………………….Class 10A…… …….Mark………. I-Pronunciation:Choose the word whose underlined part is pronounced differently from the rest. 1.a.mathematic b.tragic c.married d.ask 2.a.head b.ready c.peasants d.realize 3.a.thirsty b.shirt c.dirty d.listen 4.a.health b.speak c.each d.seat II-Reading:read the passage and answer the questions. Galileo was one of the first modern scienists.He was born in Pi Sa,Itali,in 1564.He studied phylosophy,mathematics and astronomy.He was very interested in the way the earth and other planets move around the sun.He was famous for his study of how things fall.Before,people used to think that heavy things always fell faster than light things.He did experiments about this problem and discovered that both heavy things and light things fell at the same speed.Many religious people did not agree with him because his scientific ideas were different from theirs.He even went to prison for a while;but no one could stop him from thinking.He continued to look for scientific answers. 1-Who was Galileo ? ………………………………………………………………… 2-What did he specially show his concern about ? ………………………………………………………………… 3-What did people use to think about falling things ? ………………………………………………………………… 4- Why didn’t many religious people agree with him ? ………………………………………………………………… III-Gramma: Give the correct form tenses of the verbs. 1-Nam often( not do )his homework. 2-He usually (watch ) TV in the morning.But today he (work )in the garden 3-I (invite ) to Hoa’s birthday party last night. 4-We already ( do ) five exercises when he came. 5-You (prepare) your lessons yesterday ? Key 1………….2……………………3… …… …………. 4……………… 5………… IV-Writing:Use the cues to complete the sentences 1-you/like/the library/read books ……………………………………………………………………………… 2-He/want/buy/new pair/shoes/wear/holiday. ……………………………………………………………………………… -Make question for each of the following answer. 1……………………………………………………………………?……. Last night we were at home ……………………………………………………………………?………. 2-Her uncle is a pilot 1 Written test During 45 minutes Full name:………………………………….Class 10A………….Mark………. I-Pronunciation:Choose the word whose underlined part is pronounced differently from the rest. 1.a.mother b.love c.office d.one 2.a.family b.start c.ask d.father 3.a.heavy b.headach c.weather d.each 4.a.travelling b.later c.language d.traffic II-Reading:read the passage and answer the questions. Galileo was one of the first modern scienists.He was born in Pi Sa,Itali,in 1564.He studied phylosophy,mathematics and astronomy.He was very interested in the way the earth and other planets move around the sun.He was famous for his study of how things fall.Before,people used to think that heavy things always fell faster than light things.He did experiments about this problem and discovered that both heavy things and light things fell at the same speed.Many religious people did not agree with him because his scientific ideas were different from theirs.He even went to prison for a while;but no one could stop him from thinking.He continued to look for scientific answers. 1-Who was Galileo ? ………………………………………………………………… 2-What did he specially show his concern about ? ………………………………………………………………… 3-What did people use to think about falling things ? ………………………………………………………………… 4-Why didn’t many religious people agree with him ? ………………………………………………………………… III-Gramma: Give the correct form tenses of the verbs 1-He ( not go )to the club yesterday. 2-When ( come )home yesterday,everybody already (go ) out. 3-She usually (watch )TV in the morning.But today she (read ) book in the room. 4-Son often (not do ) his homework. Key 1…………………2……………………… 3………………………….4…………………. IV-Writing:Use the cues to complete the sentences 1-I/like/learn English/best/because/It /be/interesting ……………………………………………………………………… 2-He/decide/go/a walk. ……………………………………………………………………… -Make question for each of the following answer. 1-…………………………………………………….? Those letters are Johnny’s VnDoc - Tải tài liệu, văn Written test During 45 minutes Full name:………………………………….Class 10A…… …….Mark………. I-Pronunciation:Choose the word whose underlined part is pronounced differently from the rest. 1.a.mathematic b.tragic c.married d.ask 2.a.head b.ready c.peasants d.realize 3.a.thirsty b.shirt c.dirty d.listen 4.a.health b.speak c.each d.seat II-Reading:read the passage and answer the questions. Galileo was one of the first modern scienists.He was born in Pi Sa,Itali,in 1564.He studied phylosophy,mathematics and astronomy.He was very interested in the way the earth and other planets move around the sun.He was famous for his study of how things fall.Before,people used to think that heavy things always fell faster than light things.He did experiments about this problem and discovered that both heavy things and light things fell at the same speed.Many religious people did not agree with him because his scientific ideas were different from theirs.He even went to prison for a while;but no one could stop him from thinking.He continued to look for scientific answers. 1-Who was Galileo ? ………………………………………………………………… 2-What did he specially show his concern about ? ………………………………………………………………… 3-What did people use to think about falling things ? ………………………………………………………………… 4- Why didn’t many religious people agree with him ? ………………………………………………………………… III-Gramma: Give the correct form tenses of the verbs. 1-Nam often( not do )his homework. 2-He usually (watch ) TV in the morning.But today he (work )in the garden 3-I (invite ) to Hoa’s birthday party last night. 4-We already ( do ) five exercises when he came. 5-You (prepare) your lessons yesterday ? Key 1………….2……………………3… …… …………. 4……………… 5………… IV-Writing:Use the cues to complete the sentences 1-you/like/the library/read books ……………………………………………………………………………… 2-He/want/buy/new pair/shoes/wear/holiday. ……………………………………………………………………………… -Make question for each of the following answer. 1……………………………………………………………………?……. Last night we were at home ……………………………………………………………………?………. 2-Her uncle is a pilot 1 Written test During 45 minutes Full name:………………………………….Class 10A………….Mark………. I-Pronunciation:Choose the word whose underlined part is pronounced differently from the rest. 1.a.mother b.love c.office d.one 2.a.family b.start c.ask d.father 3.a.heavy b.headach c.weather d.each 4.a.travelling b.later c.language d.traffic II-Reading:read the passage and answer the questions. Galileo was one of the first modern scienists.He was born in Pi Sa,Itali,in 1564.He studied phylosophy,mathematics and astronomy.He was very interested in the way the earth and other planets move around the sun.He was famous for his study of how things fall.Before,people used to think that heavy things always fell faster than light things.He did experiments about this problem and discovered that both heavy things and light things fell at the same speed.Many religious people did not agree with him because his scientific ideas were different from theirs.He even went to prison for a while;but no one could stop him from thinking.He continued to look for scientific answers. 1-Who was Galileo ? ………………………………………………………………… 2-What did he specially show his concern about ? ………………………………………………………………… 3-What did people use to think about falling things ? ………………………………………………………………… 4-Why didn’t many religious people agree with him ? ………………………………………………………………… III-Gramma: Give the correct form tenses of the verbs 1-He ( not go )to the club yesterday. 2-When ( come )home yesterday,everybody already (go ) out. 3-She usually (watch )TV in the morning.But today she (read ) book in the room. 4-Son often (not do ) his homework. Key 1…………………2……………………… 3………………………….4…………………. IV-Writing:Use the cues to complete the sentences 1-I/like/learn English/best/because/It /be/interesting ……………………………………………………………………… 2-He/decide/go/a walk. ……………………………………………………………………… -Make question for each of the following answer. 1-…………………………………………………….? Those letters are Johnny’s VnDoc - Tải tài liệu, văn [...]... văn bản pháp luật, biểu mẫu miễn phí - The security conditions of the post office The parking area of Thanh Ba Post Office is not a good and security place Although the parking area is large, it has no security-guards - The attitude of the staff The staff are always helpful and polite to the customers Task 2 After a year in the job, the director of Thanh Ba Post Office has invited residents (Sau một... phí And the last point I would like to comment on is the opening hours of the post office I think it would be better if the post office opens until 11 p.m so that customers can have more access to your services I know that you and your staff have done so far for the developmem of the post office This letter is written in the hope that your post office will be a better place Your faithfully, Nguyen... letter is written in the hope that your post office will be a better place Your faithfully, Nguyen Chien Thang Bức thư 3: Dear Sir, I have been using the services provided by Thanh Ba Post Office for years and I am in response to your call for customers to express their satisfaction or dissatisfaction towards the post office services Like many other customers, I find your post office a well equipped... in the hope that your post office will be a better place Your faithfully, Nguyen Chien Thang Bức thư 2: Dear Sir, VnDoc - Tải tài liệu, văn bản pháp luật, biểu mẫu miễn phí I have been using the serrvices provided by Thanh Ba Post Office for years and I am writing in response to your call for customers to express their satisfaction or dissatisfaction towards the post office' s services Like any other... dissatisfaction towards the post offices services Like other customers I find your post office a well-equipped and reliable address for our postal and telecommunication needs I am impressed by your spacious place for transaction I know that making everyone satisfied is hard work and sometimes seems impossible What you and your staff have done so far for the development of the post office is encouraging... customers I find your post office a well-equipped and reliable address for our postal and telecommunication needs I am impressed by your spacious place for transaction The seats in the lobby are pretty and always clean The fax machines are always in good working condition and my colleagues in Ho Chi Minh City have no complaints about the quality of the documents I send them However, there are some minor... Although the parking area is large, it has no security guards and sometimes feel insecure when leaving my motorcycle there Moreover, it would be much better if the post office opens until 11 p.m so that customers can have more access to your services I know that making everyone satisfied is a hard work and sometimes seems impossible What you and your staff have done so far for the development of the post office. .. đốc Bưu điện Thanh Ba đã mời cư dân trong khu phố viết thư cho ông ấy mô tả chất lượng của các dịch vụ mà họ đã nhận được Viết một bức thư như vậy, bằng cách sử dụng những ý tưởng mà bạn đã thảo luận trong Bài tập 1.) Gợi ý: Bức thư 1: Dear Sir, I've been using the services provided by Thanh Ba Post Office for years and I am writing in response to your call for customers to express their satisfaction... for transaction, the seats are clean Nine telephone boxes are always available so customers do not have to wait to make their call More interestingly I am satisfied with the price of the services Although the packing area is large, it has no security guards and I sometimes feel insecure when leaving my motorbike there VnDoc - Tải tài liệu, văn bản pháp luật, biểu mẫu miễn phí And the last point I ... conditions of the post office The parking area of Thanh Ba Post Office is not a good and security place Although the parking area is large, it has no security-guards - The attitude of the staff The staff... - The opening hours of the post office It is too early when closing at p.m It would be much better if the post office opened until 11 p.m so that customers can have access to the services - The. .. 103-104 SGK Tiếng Anh 11) Task Work in pairs Act out the dialogue and then answer the question: What service is the customer using in the dialogue? (Làm việc theo cặp Diễn kịch theo hội thoại sau