Human Resource Management: Gaining a Competitive Advantage Chapter 09 Employee Development McGraw-Hill/Irwin Copyright © 2013 by The McGraw-Hill Companies, Inc All rights reserved Assessment Centers An assessment center, usually off-site, uses multiple raters to evaluate employees’ performance on exercises Types of Assessment Exercises: Leaderless group discussion Interviews In-baskets Role plays 9-2 Skills for Managerial Success 9-3 360-Degree Feedback Activities Identify: 9-4 Job Experiences for Career Development Vertical Assignments Lateral Moves 9-5 Job Experiences  Job enlargement -adding challenges or new responsibilities  Job rotation-moving a single individual from one job to another  Transfer-moving an employee to a different job assignment in a different area of the company  Promotions-advancement into positions with greater challenge and more authority than previous job  A downward move occurs when an employee is given a reduced level of responsibility and authority 9-6 Temporary Assignments  Externship refers to a company allowing employees to take a full-time operational role at another company  A sabbatical is a leave of absence from the company to renew or develop skills 9-7 Successful Mentoring Programs Voluntary participation Flexible matching process Mentors chosen on ability & willingness Clearly understood purpose Program length specified Minimum level of contact specified Contact among participants encouraged Program evaluated Employee development rewarded 9-8 Benefits of Mentoring Relationships  Career Support  Coach, protect, sponsor and provide challenging assignments, exposure and visibility  Psychological Support  Serve as a friend and role model, provide positive regard and acceptance and create an outlet for a protégé to share anxieties and fears  Group Mentoring Program  A program pairing successful senior employees with less experienced protégés 9-9 Coaching  A coach is a peer or manager who works with an employee to:  motivate  develop skills  provide reinforcement and feedback  roles a coach can play: one-on-one help employee learn provide resources such as mentors, courses or job experiences 9-10 Career Management Process Identify opportunities to improve Identify needs realistic to develop Identify goals & methods to determine progress Identify steps & timetable to reach goals 9-11 Development Plan 9-12 9-13 ... responsibility and authority 9- 6 Temporary Assignments  Externship refers to a company allowing employees to take a full-time operational role at another company  A sabbatical is a leave of absence... challenging assignments, exposure and visibility  Psychological Support  Serve as a friend and role model, provide positive regard and acceptance and create an outlet for a protégé to share anxieties... Interviews In-baskets Role plays 9- 2 Skills for Managerial Success 9- 3 360-Degree Feedback Activities Identify: 9- 4 Job Experiences for Career Development Vertical Assignments Lateral Moves 9- 5 Job