This is the title Irwin/McGraw-Hill © The McGraw-Hill Companies, Inc., 2000 Chapter Human Resource Management: Gaining a Competitive Advantage Objectives Irwin/McGraw-Hill • Discuss the roles and activities of a company’s activities of a company’s human resource function • Discuss the competitive challenges influencing U.S companies • Discuss how human resource practices affect a company’s balanced scorecard • Discuss what companies should to be competitive in the global marketplace • Identify the characteristics of the work force and how they influence human resource management practices • Discuss human resource practices that support highperformance work systems • Provide a brief description of human resource © The McGraw-Hill Companies, Inc., 2000 management practices 1-2 Competitiveness and HRM  Competitiveness- refers to the company’s ability to maintain and gain market share in its industry HRM- refers to policies, practices and systems that influence employees behaviors, attitudes and performance  Effective HRM Practices Company Performance affects Irwin/McGraw-Hill © The McGraw-Hill Companies, Inc., 2000 1-3 HR Function in Transition Administrative Function Irwin/McGraw-Hill Strategic Business Partner © The McGraw-Hill Companies, Inc., 2000 Standard Slide Sample 1-4 Legal Globalization Corporate Corporate Technology Irwin/McGraw-Hill Economic Competitiveness Competitiveness Social / Demographic © The McGraw-Hill Companies, Inc., 2000 Competitive Challenges Influencing HRM 1-5  The Global Challenge  The Challenge of Meeting Stakeholders’ Needs  The High Performance Work System Challenge Irwin/McGraw-Hill © The McGraw-Hill Companies, Inc., 2000 Competing Through Globalization 1-6  Expand into foreign markets  Prepare employees to work in foreign locations Irwin/McGraw-Hill © The McGraw-Hill Companies, Inc., 2000 Competing by Meeting Stakeholders’ Needs 1-7 S ta k e h o ld e rs S to c k h o ld e rs Irwin/McGraw-Hill C u s to m e rs E m p lo y e e s C o m m u n ity © The McGraw-Hill Companies, Inc., 2000 1-8 Principles of Total Quality Management CustomerFocus Focus 1.1.Customer Irwin/McGraw-Hill © The McGraw-Hill Companies, Inc., 2000 1-9 Principles of Total Quality Management TRANSFORMATION TRANSFORMATION PROCESS PROCESS focuson onprocess process 2.2.focus preventionvs vs.inspection inspection 3.3.prevention Customer focus Irwin/McGraw-Hill © The McGraw-Hill Companies, Inc., 2000 Principles of Total Quality Management 1-10 TRANSFORMATION TRANSFORMATION PROCESS PROCESS employee’s 4.4.employee’s expertise expertise focuson onprocess process 2.2.focus preventionvs vs.inspection inspection 3.3.prevention CustomerFocus Focus 1.1.Customer Irwin/McGraw-Hill © The McGraw-Hill Companies, Inc., 2000 1-11 Principles of Total Quality Management TRANSFORMATION TRANSFORMATION PROCESS PROCESS employee’s 4.4.employee’s expertise expertise Fact-based 5.5.Fact-based decision-making decision-making Irwin/McGraw-Hill focuson onprocess process 2.2.focus preventionvs vs.inspection inspection 3.3.prevention FEEDBACK 6.6.FEEDBACK CustomerFocus Focus 1.1.Customer © The McGraw-Hill Companies, Inc., 2000 1-12 Categories and Point Values: Malcolm Baldrige Award Leadership - 110 points Total points = 1000 Information Analysis - 80 points Strategic Planning - 80 points HRD&&Management Management 100 100points points HRD Process Management - 100 points Business Results - 450 points Customer Focus - 80 points & Market Focus Irwin/McGraw-Hill © The McGraw-Hill Companies, Inc., 2000 Competing by Meeting Stakeholders’ Need 1-13         The balanced scorecard Meeting customer needs for quality Labor force of economy Skill deficiencies Changes in employment contract Employee values Legislation and litigation Ethical considerations Irwin/McGraw-Hill © The McGraw-Hill Companies, Inc., 2000 HIGH-PERFORMANCE Work System Challenge 1-14  Change in work roles & skills  Use of teams  Change in nature of managerial work  Change in company structures  Availability of information on people  Increased competitiveness Irwin/McGraw-Hill © The McGraw-Hill Companies, Inc., 2000 COMPETITIVENESS 1-15 Dimensions of HR Practices     Irwin/McGraw-Hill Managing the HR Environment Acquiring and Preparing HR Assessing and Developing HR Compensating HR © The McGraw-Hill Companies, Inc., 2000 [...]... contract Employee values Legislation and litigation Ethical considerations Irwin/McGraw-Hill © The McGraw-Hill Companies, Inc., 2000 HIGH-PERFORMANCE Work System Challenge 1-14  Change in work roles & skills  Use of teams  Change in nature of managerial work  Change in company structures  Availability of information on people  Increased competitiveness Irwin/McGraw-Hill © The McGraw-Hill Companies,... expertise Fact-based 5.5.Fact-based decision-making decision-making Irwin/McGraw-Hill focuson onprocess process 2.2.focus preventionvs vs.inspection inspection 3.3.prevention FEEDBACK 6.6.FEEDBACK CustomerFocus Focus 1.1.Customer © The McGraw-Hill Companies, Inc., 2000 1-12 Categories and Point Values: Malcolm Baldrige Award Leadership - 110 points Total points = 1000 Information Analysis - 80 points Strategic... Planning - 80 points HRD&&Management Management 100 100points points HRD Process Management - 100 points Business Results - 450 points Customer Focus - 80 points & Market Focus Irwin/McGraw-Hill © The McGraw-Hill Companies, Inc., 2000 Competing by Meeting Stakeholders’ Need 1-13         The balanced scorecard Meeting customer needs for quality Labor force of economy Skill deficiencies Changes...Principles of Total Quality Management 1-10 TRANSFORMATION TRANSFORMATION PROCESS PROCESS employee’s 4.4.employee’s expertise expertise focuson onprocess process 2.2.focus preventionvs vs.inspection inspection 3.3.prevention CustomerFocus Focus 1.1.Customer Irwin/McGraw-Hill © The McGraw-Hill Companies, Inc., 2000 1-11 Principles of Total Quality Management TRANSFORMATION TRANSFORMATION PROCESS PROCESS... information on people  Increased competitiveness Irwin/McGraw-Hill © The McGraw-Hill Companies, Inc., 2000 COMPETITIVENESS 1-15 Dimensions of HR Practices     Irwin/McGraw-Hill Managing the HR Environment Acquiring and Preparing HR Assessing and Developing HR Compensating HR © The McGraw-Hill Companies, Inc., 2000