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Grade11-unit9-page 1 UNIT 9 THE POST OFFICE GLOSSARY 1. architect 2. arrogant 3. bother !""" #""$"%"& ' (' %"&)*)* 4. brave +,- ,.- 5. burglar '-( 6. capacity %" 7. communal /'("(( 8. courteous /'""." 9. coward ,0"0" "10"" 2!"3"""1"" 10. cramped %")"% 11. customer 4 """ 12. facsimile 5 '--"% 13. fax 5-- ('1-56 14. graphics 5"!"+.1(" 15. in operation: hoạt động, có tác dụng 16. make: mác, hiệu 17. network # '0""( 18. notify 525* ,*5 "15* " ,*3 1"(1""*1" notification 19. pacifist %57%5%5 8""9":";<" 20. pickpocket %%- 21. punctual %4=>'02"(") .3 22. recipient % 0") 23. reduction ,4>""-- 0 24. release '"-%""!" 25. secure /2 "3 "(- ')"01) 1 *) 1-- 26. shoplifter >%'5-%-' "" " 27. spacious %>(. 28. speedy %,""" 29. subscribe 2 "3 ," 30. surface mail: thư gửi bằng đường bộ hay đường biển 31. telecommunications ' />? +. "( 32. telegram ' ! 33. tenant [0"0 0 34. thoughtful @5'*"!."!"") ") ) "1&) 1)) 35. transaction ?>," 36. transfer [5,"*-,0"(.1 37. transmission ? >%"* Reading comprehension 1. What is Thanh Ba Post Office equipped with? …………………………………………………………………………………………………… 2. What services are offered at Thanh Ba Post Office? …………………………………………………………………………………………………… 3. What are the three different ways of sending a letter? …………………………………………………………………………………………………… 4. What is the Messenger Call Service used for? …………………………………………………………………………………………………… 5. What will you have to do if you want to get your newspapers and magazines delivered to your house? …………………………………………………………………………………………………… PRACTICE TEST 1 Choose the word which is stressed differently from the rest. 1. a. relative b. telephone c. spacious d. deliver 2. a. equip b. surface c. away d. advance 3. a. convenient b. recipient c. transmission d. possible 4. a. secure b. service c. parcel d. early 5. a. letter b. pleasant c. express d. office Choose a, b, c, or d that best completes each unfinished sentence; substitutes the underlined part; or has a close meaning to the original one. 6.____________________________________________________ Mrs. Pike has just bought some kitchen for her new house. a. equip b. equipped c. equipment d. equipping 7.___________________________ Thank you for phoning when I was ill. It was very of you. a. think b. thought c. thoughtful d. thoughtfully 8.___________________________________________________ Thanks to the progress of science and , human life has become better and better. a. technology b. technological c. technologically d. technician 9.___________________________ I would like to send these letters ___________________________________air mail. a. in b. with c. by d. over BTQN 1 Grade11-unit9-page 2 10._______________________________________Could you please provide us some more modern equipment? a. for b. by c. in d. with 11._______________________________________ How far is your house away the city center? a. in b. for c. at d. from 12. _ ____fax transmission is commonly used in most offices. a. A b. An c. The d. Ø 13._______________________________________ That post office provides us with _best services with ___ well-trained staff. a. the / a c. Ø/ the c. a / the d. the / Ø 14. He was a kind and courteous mailman. a. polite b. strict c. unpleasant d. rude 15. Without more training or advanced technical skills, they'll lose their jobs. a. out of date b. backward c. up to date d. old 16. There was a __________ parking area to cater for the tourist trade. a. thoughtful b. courteous c. possible d. spacious 17. Newspapers and magazines are often delivered early in the morning. a. offered b. given c. provided d. distributed 18. Because the doctors and nurses acted properly and quickly, the baby was operated successfully. a. cheaply b. promptly c. conveniently d. usefully 19. If you want to send a document and do not want to lose its original shape, our facsimile service will help you. a. post b. express c. parcel d. fax 20. She had been assisted by a stranger __ her motor and drove her to safety. a. who started b. whom starting c. starting d. that will start 21.__________________________________________________ With our senses, we perceive everything ______ a. is around us b. that is around us c. whom is around us d. whose is around us 22.______________________________________ The volunteers, _______ _________________________enthusiasm was obvious, finished the work quickly. a. who b. whom c. whose d. that 23.___________________________ The musicians yesterday have played together for many years. a. to who we listened b. who we listened to c. to that we listened d. to whom we listened 24.______________________________________________ Many scientists have claimed that like music are often good at mathematics. a. children b. children who c. children whom d. whose children 25.________________________ The student had an impressive record. a. the prize was awarded b. that the prize was awarded c. to whom the prize was awarded d. who the prize was awarded 26.________________ Those have used our services for more than one year can enter the competition. a. who b. whom c. which d. whose 27._________________________________ I think it was your Dad a. phoned b. phoning c. that phoned d. which phoned 28. That man is a newcomer in our company. Do you know him? a. That man is a newcomer in our company. Do you know whom? b. That man who is a newcomer in our company. Do you know him? c. Do you know him that man is a newcomer in our company? d. Do you know that man, who is a newcomer in our company? 29._______________________________ Yesterday I went to I had never been to before. a. Thanh Ba Post Office, that b. Thanh Ba Post Office where c. Thanh Ba Post Office which d. Thanh Ba Post Office, which 30.________________________________________________ She has two grown children, both of live abroad. a. who b. whom c. that d. whose Choose the best sentence that can be made from the cues given. 31. yesterday / I / go / Thanh Ba Post Office/ send some money / my brother / the city a. Yesterday I went to Thanh Ba Post Office where to send some money to my brother who was in the city. b. Yesterday I went to Thanh Ba Post Office to send some money to my brother in the city. c. Yesterday when I went to Thanh Ba Post Office sending some money to my brother in the city. d. Yesterday I went to Thanh Ba Post Office and sending some money to my brother in the city. 32. I / arrive / 7 am / the post office / open a. When I arrived at 7 a.m., the post office which had just been opened. b. When I arrived at 7 a.m., the post office had just been opened. c. I arrived at 7 a.m. when the post office had just been opened. d. I arrived at 7 a.m. at the time the post office had just opened. 33. the staff / help / me / send the money / very helpful and courteous a. The staff helped me to send the money were very helpful and courteous. b. The staff that helped me to send the money which were very helpful and courteous. c. The staff whom helped me to send the money they were very helpful and courteous. d. The staff that helped me to send the money were very helpful and courteous. 34. the service / good / only two hours later / my brother / phone / he had received the money a. The service was so good that only two hours later my brother phoned me to say that he had received the money. BTQN 2 Grade11-unit9-page 3 b. The service which was such a good that only two hours later my brother phoned me to tell that he had received the money. c. The service was such good that only two hours later my brother phoned to tell he had received the money. d. The service was so good that only two hours later when my brother phoned to tell that he had received the money. 35. I / satisfied / the service / Thanh Ba Post Office a. I was satisfied with the service of Thanh Ba Post Office. b. So that, I was satisfied with the service of Thanh Ba Post ·Office. c. Nevertheless, I was satisfied with the service of Thanh Ba Post Office. d. I was satisfied with the service of which Thanh Ba Post Office. Fill in each numbered blank with one suitable word or phrase. A post office is (36) _____________authorized by a postal system for the posting, receipt, sortation, handling, transmission or (37) ___ of mail. Post offices offer mail-related services (38) ___post office boxes, postage and packaging supplies. (39) __ addition, some post offices offer (40) ___ postal services such as passport applications and other government forms, money orders, and banking services. Post offices also (41) ____ post-office boxes to people and businesses (42)____ prefer not to have mail delivered to their home or office, or who live or stay at addresses to (43) ___ mail delivery is not (44) __ . The back rooms of a post office are a place (45) . mail is processed for delivery. Mail may also be processed in other post offices that are not open to the general public. 36. a. services b. equipment c. sending d. mailing 37. a. pass b. giving c. handle d. delivery 38. a. so b. such c. such as d. so as to 39. a. For b. In c. Of d. On 40. a. non b. nor c. not d. no 41. a. lend b. borrow c. rent d. employ 42. a. who b. whom c. which d. that 43. a. who b. which c. that d. where 44. a. present b. free c. ready d. available 45. a. where b. that c. which d. what PRACTICE TEST 2 Choose the word which has the underlined part pronounced differently from the rest. 1. a. post b. busy c. swim d. spacious 2. a. equipped b. delivered c. transferred d. received 3. a. helps b. provides c. documents d. texts 4. a. noisy b. subscribe c. service d. graphics 5. a. transfer b. newspaper c. thousand d. relatives Choose a, b, c, or d that best completes each unfinished sentence; substitutes the underlined part; or has a close meaning to the original one. 6. What is your ___ in life? - Going out with friends and enjoying delicious foods. a. please b. pleasant c. pleasure d. pleasing 7. You can pay for the goods on __________. a. deliver b. delivery c. deliverable d. delivering 8. Those telephone companies have launched major crease their number of ____ a. subscribe. b. subscription c. subscribers d. subscribing 9.______________________________________________________________ Most schools and universities are now equipped ___ surveillance cameras and other security measures . a. on b. for c. in d. with 10.__________________________________________________ I had asked everyone to submit questions _____ advance of the meeting. a. in b. at c. on d. for 11. It would be more convenient __ you if you used the Express Mail Service. a. for b. with c. on d. among 12._____________________________________Those letters were sent by surface mail. a. a b. an c. the d. Ø 13. _____ is used to describe special services in which things are sent or done faster than usual for a higher price. a. Express b. Message b. Distribution d. Press 14. I wish you a speedy recovery from your illness to return to work soon. a. thoughtful b. gradual c. courteous d. quick 15.________ John often uses Express Money ________ to send money to his parents in the countryside. a. Change b. Exchange c. Transfer d. Send 16. The Messenger Call Service helps you to notify the recipient of the time and place to receive the call. a. receiver b. fax c. call d. telephone 17. Fax ___ has become more and more popular because it is cheap and convenient. a. exchange b. distance c. sending d. transmission BTQN 3 Grade11-unit9-page 4 18. Someone sent you a parcel this morning and I put it on your table. a. package b. letter c. stamp d. fax 19.______________________________ The class treasurer, , announced the balance of the account. a. to whom we gave the money b. to that we gave the money c. whose we gave the money to d. whom we gave the money 20.____________________________ The engineers designed the building received an award. a. which b. whom c. who d. whose 21. _______is one of the most important capitals in the world. a. London, that the place I was born b. London, which I was born c. London, I was born, d. London, where I was born, 22.________________________________ Express Money Transfer is one of the quickest ways __________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ money. a. who b. whose c. when d. that 23.______________________________________ Do you remember the time we first visited London? a. which b. when c. that d. on that 24._____________________________ Sunday is the day few people go to work. a. that b. which c. when d. why 25.___________________________________ Do you know the reason she quit her job? a. that b. which c. when d. why 26. The government sent money and food to the people ____houses were destroyed by the storm last week. a. which b. that c. whom d. whose 27. I will never forget ___________ he said he loved me. a. the moment b. the moment which c. the moment when d. the moment in that 28._ It is very difficult to integrate yourself into a community ____ is quite different from yours. a. whose culture b. the culture that c. which culture d. that culture 29.________________________________ He often finds fault with _____ he describes as having no talent. a. John Smith, whom b. John Smith, that c. John Smith, whose d. John Smith who 30. The scheme is designed to help children _______ have fallen on hard times. a. that parents b. which parents c. parents of which d. whose parents Error Identification 31. The Post Office, (a) that is a retail company in the United Kingdom; (b)formerly part of (c)the postal service Royal Mail, (c) became a separate entity in 1981. 32. In 1823, the Post Office(a) used steamboats(b) to carry mails and parcels (c) between post towns (d) which no roads existed. 33. On February 22, 1921, (a) when mail (b)was flown both day (c) and night (d)for the first time over the entire distance from San Francisco to New York. 34. In 1930,(a) more than 10,000 trains (b)which were (c) used for moving the mail into every city, town, and village(d) in the United States. 35. (a)When railroad mail service began, mostly letters(b) were sorted on the trains,(c) which (d) were not equipping to distribute other kinds of mail. Read the passage carefully and choose the correct answer. In early colonial times, correspondents depended on friends, merchants, and Native Americans to carry messages between the colonies. However, most correspondence ran between the colonists and England, their mother country. It was a very hard work to handle so many letters like that. In 1639, the first official notice of a postal service in the colonies appeared. The General Court of Massachusetts designated Richard Fairbanks' tavern in Boston as the official place of mail brought from or sent overseas, in line with the practice in England and other nations to use coffee houses and taverns as mail drops. Local authorities operated post routes within the colonies. Then, in 1673, a monthly post was set up between New York and Boston. The service was of short duration, but the post rider's trail became known as the Old Boston Post Road, part of today's U.S. Route 1. William Penn established the first post office in 1683. In the South, private messengers, usually slaves, connected the huge plantations. After the Boston revolution in September 1774, the colonies began to separate from the mother country. A Continental Congress was organized at Philadelphia in May 1775 to establish an independent government. One of the first questions before the delegates was how to convey and deliver the mail. 36.__________________________________ In early colonial times, . a. the English did not know how to write a mail b. merchants were not allowed to send letters c. the US was the mother country of many colonies d. England had many colonies 37.______________________________________________________________ The first place which was used as a post office was ____ a. a tavern b. a big house c. an official place. d. a coffee house 38. In 1673, letters were sent from New York and Boston, and vice versa ___ a month. a. once b. twice c. three times d. four times 39. The first post office was set up in ______________ a. 1639 b. 1673 c. 1683 d 1774 40. According to the passage, ___ had to work as a mailman between the huge plantations. a. delegates b. governors c. messengers d. slaves Fill in each numbered blank with one suitable word or phrase. In many countries, (41) ___ in Africa and the Middle East, there is no 'door to door' (42)____ of mail. For example, BTQN 4 Grade11-unit9-page 5 (43)___one post a letter to a street address in Namibia, it will be (44) ___ to sender as undeliverable. Consequently renting a post office box has traditionally been (45) ___ only way to receive mail in (46) countries, although some, like Jordan, are now introducing home delivery. Generally, post office boxes are rented from the post office either by individuals (47) ___ by businesses on a basis ranging from monthly to annual, and the cost of rent varies depending (48) ___ the box size. In the US, the rental rate used (49)___ the same across the country. Now, however, a postal facility can be in any of seven fee groups by location; in (50)___ , certain customers qualify for free box rental. 41. a. hardly b . particularly c. gradually d. certainly 42. a. delivery b. receiving c. sending d. service 43. a. because b. so c. if d. though 44. a. exchanged b. mailed c. called d. returned 45. a. a b. an c. the d. Ø 46. a. so b. such c. such as d. as 47. a. or b. nor c. but d. along 48. a. in b. of c. on d. from 49. a. be b. being c. been d. to be 50. a. instance b. addition c. example d. recent PRACTICE TEST 3 I. PRONUNCIATION Choose the word that has the underlined part pronounced differently from that of the others. 1. a. facsimile b. transfer c. spacious d. fax 2. a. ready b. friend c. telephone d. speedy 3. a. subscribe b. facsimile c. pride d. provide 4. a. spacious b. courteous c. document d. technology 5. a. commune b. security c. punctuality d. distribute II. LANGUAGE FOCUS A. Choose the word or phrase -a, b, c or d- that best completes the sentence or substitutes for the underlined word You can subscribe to your favorite newspapers and magazines ______ the nearest post office. . a. in b. on c. from d. at 6. He is very capable ______ learning and understanding things. a. with b. of c. at d. about 7. Thanh Ba Post Office provides customers ______ the Messenger Call Services. a. with b. for c. of d. to 8. The post office offers the ______ Mail Service which is particularly fast. a. Secure b. Efficient c. Express d. Reliable 9. We are proud of our ______ staff, who are always friendly and efficient. a. well-done b. well-appointed c. well-behaved d. well-trained 10.The hotel staff are always friendly and courteous. a. efficient b. polite c. helpful d. perfect 11.There was no mention of the incident in the national press. a. television b. newspapers c. Internet d. radio 12.I need to ______ £1,000 to my daughter's account. a. transfer b. transform c. transmit d. transact 13.______ to the magazine can take advantage of this special offer. a. Subscribe b. Subscription c. Subscribing d. Subscribers 14.______ is someone who works from home on computer and communicates with their office by telephone, fax, or e-mail. a. Telecomputer b. Telecommuter c. Telephonist d. Telemarketer B. Choose the word or phrase - a, b, c or d - that best completes the sentence. 15.My mother ______ enjoys hill walking. a. who is in her seventies b. , that is in her seventies c. , which is in her seventies d. , who is in her seventies 16.She's one of the kindest people ______. a. that I know b. whose I know c. who I know d. which I know 17.Where is the house ______? a. where they are living b. which they are living c. where they are living there d. where they are living in BTQN 5 Grade11-unit9-page 6 18.She lives in the house ______. a. which has the red door b. has the red door c. that with the red door d. with its red door 19.Mark Twain is an author ______ I like best. a. his books b. that books c. the book of whom d. whose books 20.The problem ____ never occurred. a. I hadn't expected it b. that I had expected it c. who I had expected d. I had expected 21.In 1850, Yale University established Sheffield Scientific School, ______. a. engineers were educated there b. where engineers were educated c. in which were engineers educated d. where were engineers educated 22.It was the ragtime pianist Scott Joplin ______ the Maple Leaf Rag, perhaps the best known of all ragtime tunes. a. wrote b. the writer of c. who wrote d. writing 23.A keystone species is a species of plants and animals ______ absence has a major effect on an ecological system. a. that its b. its c. whose d. with its 24.William Samuel Johnson, ______ helped write the Constitution, became the first president of Columbia College in 1787. a. whom he had b. who had c. and he had d. had C. Choose word or phrase - A, B, C or D – that needs correcting. 25.Fred, (a) who usually conducts the(b) choir rehearsals, did not show up last night because he(c) had an accident (d) on his way to the practice. 26.Now(a)that I no(b) longer have to wear uniform, (c)I'll be able to wear(d)which I want. 27.(a)Ripe fruit is often (b)stored in a place(c) who contains much carbon dioxide so that the fruit will not decay too(d) rapidly. 28.The town (a)we visited was a (b)four-days journey from our hotel, so we(c) took the train instead (d) of the bus. III. WRITING From the four words or pbrases -a, b, c or d – choose the one that best completes the sentence. 30. After seeing a movie based on a novel, ________. a. the book was read by many people b. the book made many people want to read it c. many people want to read the book. d. the reading of the book interests many people 31. Once known as the 'Golden State' because of its gold mines, ___. a. North Carolina today mines few metallic minerals b. few metallic minerals are mined in North Carolina today c. there are few metallic minerals mined in North Carolina today d. today in North Carolina few metallic minerals are mined 32. ____ are considered humorous is mainly to his characters' use of slang. a. Damon Runyan's stories b. Damon Runyan's stories, which c. That Damon Runyan's stories d. Because Damon Runyan's stories 33. In order to grow vegetables properly, gardeners must know ________. a. that the requirements for each vegetable b. what the requirements for each vegetable are c. what are each vegetable's requirements d. that is required by each vegetable 34. ________, methane can be used as a fuel. a. It is produced by the fermentation of organic matter b. The fermentation of organic matter is produced c. The production by the fermentation of organic matter d. Produced by the fermentation of organic matter READING A. Choose the word or phrase - a, b, c or d - that best fits the blank space in the following passage. A major revolution for the automated office is electronic mail. The customary (35) ______ system requires message written on paper to be (36) ______ physically from one location to another. With electronic mail, messages are converted (37) _____ electronic signals, transmitted (38) _____ in the world, and then changed back into the original written form, all in several seconds and minutes at (39) ______. Through the use of video screens in company offices, a single (40) ______ can be transmitted to hundreds of people in dozens of branch offices at the same time. Thus, electronic mail, along with (41) ______, can be an important asset in teleconferences. Furthermore, the use of electric mail in the form of a 'mailbox' (42) ______ to a telephone is also of great value. Since in offices many telephone (43) ______ go uncompleted on the first attempt, with electronic mail, two-way conversion is not essential, so it (44) ______ telephone use and saves time. 35. a. post b. postal c. postage d. posting 36. a. transformed b. transferred c. transacted d. transmitted 37. a. from b. by c. into d. with 38. a. wherever b. anywhere c. somewhere d. everywhere 39. a. most b. all c. least d. last. 40. a. data b. instrument c. document d. information BTQN 6 Grade11-unit9-page 7 41. a. programs b. graphics c. websites d. databases 42. a. attached b. transmitted c. extended d. spread 43. a. bills b. calls c. uses d. services 44. a. increases b. receives c. reduces d. transfers B. Read the passage carefully, then choose the correct answers. The last two decades have seen enormous changes in the way people's lives are affected by IT. Twenty years ago, few people had access to a computer whilst today most people use them at work, home or school and use of e-mail and the Internet is an every day event. These developments have brought many benefits to our lives. E-mail makes communication much easier and more immediate. This has numerous benefits for business, commerce, and education. The World Wide Web means that information on every conceivable subject is now available to us. Clearly, .for many people this has made life much easier and more convenient. However, not all the effects of the new technology have been beneficial. Many people feel that the widespread use of e- mail is destroying traditional forms of communication such as letter writing, telephone and face-to-face conversation. In addition, the huge size of the Web means it is almost impossible to control and regulate. This has led to many concerns regarding children accessing unsuitable websites. In conclusion, developments in IT have brought many benefits, yet I believe developments relating to new technology in the future are likely to produce many negative effects that will need to be addressed very carefully. 45. In the last twenty years a. there have been dramatic changes in the field of computer science b. people's lives have been changed a lot because of the invention of the computer. c. the World Wide Web and e-mail communication have affected modern life. d. there have been developments in telecomunications. 46. According to the passage, E-mail a. reduces face-to-face contact b. can be checked quickly and easily c. is used only in business d. takes a lot of time to transmit 47. The World Wide Web and e-mail communication a. causes a busy and exciting life b. have also been used for education purpose c. is difficult to get access to d. is destroying traditional customs 48. What does the IT stand for? a. Information Transfer b. Information Transmission c. Information Theory d. Information Technology 49. Which sentence is NOT mentioned? a. The World Wide Web is difficult to navigate. b. The World Wide Web provides information. c. The World Wide Web is difficult to control. d. E-mail communication is quick and easy. 50. The writer thinks future IT developments will be___________ a. more positive b. more negative c. more rapid d. unexpected BTQN 7 . Grade1 1-unit9 -page 1 UNIT 9 THE POST OFFICE GLOSSARY 1. architect . BTQN 3 Grade1 1-unit9 -page 4 18. Someone sent you a parcel this morning and I put it on your table. a. package b. letter c. stamp d. fax 19. ______________________________
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