Mục lục General Business 2 Office Issues 48 Personnel 58 Purchase 105 Financing and Budgeting 152 Management Issues 174 7.Restaurant and Events 240 8.Travel 260 Entertainment .297 10 Health 307 Hướng dẫn.: Các bạn học kèm theo bảng từ đồng nghĩa theo chủ đề sách 600 essential words for TOEIC chia theo chủ đề sách Có 10 chủ đề, dành 5-7 ngày đọc chủ đề, bạn học từ vựng nhanh quen dạng đề thi Cứ tập đọc dịch hàng ngày, đọc câu hỏi trả lời, dựa vào bảng từ đồng nghĩa Thấy từ click trỏ chuột để xem nghĩa Khi học từ vựng lưu ý xem cách phát âm, từ đồng nghĩa từ loại Ms Huong fb: Huong Nguyen (Helen) https://www.facebook.com/Helen1188 Sách soạn theo mức khó đề thi Công đánh máy soạn theo chủ đề thời gian, mong giáo viên khác có sử dụng tài liệu để nguồn Chân thành cám ơn Ms Huong fb: Huong Nguyen (Helen) https://www.facebook.com/Helen1188 GENERAL BUSINESS Questions 170-172 refer to the following business plan summary Business Plan for Proposed Gymnasium Health Sporting Fitness Services plans to open a new gymnasium In Toronto in a stand-alone building near the commercial district The market for health club membership has grown at an annual rate of 18% over the last years The average age of the membership holders is 27 with an average cost of $60 Our gym will offer a personalized fitness training experience to all our members, catering to business people between the ages of 40 and 65 Unlike other gyms already operating in this spot, we will have an atmosphere conducive to joy and good relationship among members Membership will be limited to 150 people Revenue will come from initial membership fees, monthly dues, and sales of other products, including nutritional supplements and sportswear The initial membership fee to join will be $600, and monthly dues wilt be $60 We expect that members will also spend more than $30 a month on other products, making the club's total estimated average monthly income $25,000 Monthly rent and overhead expenses are estimated at $7,000, labor at $8,000, and other operational costs at $2,000, for a net profit of $5,000 Start-up costs are estimated at $220,000 and the club will break even in around 42 months 170 At what rate has the gym membership market been growing? (A) 5% (B) 18% (C) 27% (D) 40% 171 Who is the target market for this athletic club? (A) Businessman (B) Senior citizens Ms Huong fb: Huong Nguyen (Helen) https://www.facebook.com/Helen1188 (C) Graduates (D) Recent retiree.  172 What is NOT an expected source of revenue for this athletic dub? (A) Trainers’ fees (B) Membership fees (C) Monthly dues (D) Product rates Questions 165-167 refer to the following notice Tornado Hot lines The National Oceanic and Atmospheric Information Service is setting up a telephone system to provide information about tropical storms and tornadoes Recorded messages will provide updated information identifying areas under a tornado watch or warning, the location of the storm, its predicted movements, and wind speeds and tidal effects Two tornado hot lines will be set up, one to be activated when tornadoes or tropical storms threaten the East and Gulf Coast states, and another for Hawaii The number for the East Coast Hotline is (900) 233-5877 For Hawaii, the number is (900) 420- 2365 Callers will be billed 60 cents for the first minute and 45 cents for each additional minute The average call is expected to cost about 105 cents 165 What happens when the hot lines arecalled? (A) Rescue crews are dispatched (B) Callers hear recorded information about storms (C) Operators answer callers’ questions about storms (D) An automated information system directs callers to appropriate local authorities 166 What information can the hotline provide? (A) Directions to safer locations (B) The location of a storm (C) Emergency medical treatment procedures (D) An estimate of a damage caused h the storm 167 How much will a one-minute phone cal to the Hawaii hotline cost? Ms Huong fb: Huong Nguyen (Helen) https://www.facebook.com/Helen1188 (A) Forty-five cents (B) Sixty cents (C) A hundred-five cents (D) Nothing Questions 156-158 refer to the following announcement The Businessman’s Weekly At www.TheBusinessman.com The Businessman’s Weekly’s digital edition can be found on the Web On the website, you will find current and past issues of The Businessman’s Weekly, regular on-line-only columns and interviews, current political issues, perceptive financial articles from The Businessman’s Weekly archive, and more In the section called ‘Post & Riposte’, an on-line discussion, users can engage in discussion, debate, and with Businessman’s readers worldwide Those wishing to advertise with us may write or call at: The Businessman’s Weekly 9980 Snider Street Orlando, FL 87304 (832)716-6800 Those interested in subscribing to or print edition or would like reprints contact: The Businessman’s Weekly Subscription Processing Center Box 45676 Boulder, CO 80322-3850 (717) 560-2001 156 What kind of topics does The Businessman’s Weekly most likely cover? (A) Current and cultural events (B) Economics and political matters only (C) Politics, business, and commentary (D) Art, culture, and literature 157 All of the following can be found at the digital edition of The Businessman's Weekly EXCEPT (A) Articles from previous issues Ms Huong fb: Huong Nguyen (Helen) https://www.facebook.com/Helen1188 (B) Columns and interviews (C) An on-line forum (D) An on-line bookstore 158 If readers wanted a printed copy of a previous issue, what should they do? (A) Write to the Orlando headquarters (B) Contact the Subscription Processing Center (C) Send an e-mail to editor@TheBusinessman com (D) Call 832-716-6800 Questions 159-161 refer to the following announcement The 30th Annual Conference for Hospitality Management will be held in San Diego, December 12~24, 2006 In the past years we’ve only allowed ten people to go, but this year, encouraged by the product of those who went last year, we’ve increased the number to sixteen As previous years have shown an enthusiastic response, due to the increase in the number of people that can go, we are expecting even more (usually over twenty apply) Also, although the budget for employee training has been increased this year, participants must cover 1/3 of all travel costs themselves which is better than last year (participants had to cover 1/2 the cost) However, all conference fees will be covered Those people who want to attend should notify Larry Kayson in the Human Resources Department by September 7, 2006 159 What kind of company would post thisannouncement? (A) A local car dealership (B) A multinational construction concern (C) A Wall Street investment firm (D) A chain of bed and breakfast inns 160 How much will the company reimburseeach employee for attending? (A) A third of all expenses plus all conference fees (B) A half of travel expenses plus two thirds of conference fees (C) Two thirds of travel expenses plus conference fees (D) They will reimburse all expenses 161 How should the application for the conference be made? Ms Huong fb: Huong Nguyen (Helen) https://www.facebook.com/Helen1188 (A) Pay the conference fee in advance (B) Complete the employee training program (C) Contact Mr Kayson (D) Apply to the annual conference committee Questions 171-172 refer to the following advertisement Improve your odds of being quoted in this journal! How you become one of those revolutionary moguls that people follow and look up as their role models? Start by earning an MBA from the University of Michigan while you work Our Global Manager MBA Program in Ann Arbor, Michigan spreads 18 weeks of study over 24 months This comprehensive course is based on the Stan’s Guard Curriculum, which has transformed so many business field managers into sharp-thinking presidents and CEOs, who still fearlessly rewrite rules, crush conventions, and inevitably end up here, in the bible of the business world 171 Who is this advertisement aimed at? (A) Presidents and CEOs with conventional wisdom (B) University students wanting to continue studying full-time (C) Retired executives wanting to continue their education (D) Elite mid-level businessmen who are extremely ambitious.  172 Where would you most likely find this ad in? (A) An influential education journal (B) A serious scholarly journal (C) A weekly tabloid magazine (D) A leading business weekly Questions 191-195 refer to the Mowing letters October 17,2006 Ms Jessica Larions Sunshine Conference Monterey, CA 92423 Ms Huong fb: Huong Nguyen (Helen) https://www.facebook.com/Helen1188 Dear Ms Larions: We would like to hold our annual meetings in your conference center from November 2*5 I need some more information about the capacity and facilities of your conference center, as well as the locations and places near your conference center There wifi be twenty-five executives coming from around the world While we will hold meetings during the day, we want to some fun outdoor activities Since our organization is dedicated to the health and about the health of our oceans, perhaps some event on the water could be arranged? Please send me the materials concerning my attention at the above address I wilt be leaving for a business trip on October 27th, so I would like to receive the materials before I leave, i will be waiting to hear from you Sincerely, Adam Sweets Love Our Ocean 2601 Beachfront Avenue LA CA 98033 Adam@Ocean.com (832)934-6888 October 21,2006 Adam Sweets Love Our Ocean 2601 Beachfront Avenue L.A CA 98033 Dear Mr Sweets, I am so grateful to have Love Our Ocean come to our conference center to hold your annual conference As grateful as we are.we promise that you will have a wonderful and memorable time and achieve great things during your conference Ms Huong fb: Huong Nguyen (Helen) https://www.facebook.com/Helen1188 As for our conference center, it has a capacity of400 people at once, and it has a weight training room, swimming pool, spa, golf course, yoga room, and movie theatre We are also famous for our cooks who prepare foods from Korean, Japanese Chinese.French, Italian, Mexican and American We also have our new mall and supermarket in our building November 2-5 is definitely good for us as we are not so  busy during early winter Actually, for this special conference, we would like to let you borrow our luxurious boat to sail across the California ocean for one day You win leave early in the morning with all the fishing and cooking equipment then come back early evening This is just a small offer that we give you for doing such a great thing like saving our oceans If you have any questions or concerns, please go ahead and give me a call on my cell or office Sincerely, Ms Jessica Larkins Sunshine Conference Head Director of Operations Office: (812) 322-Sun2 Phone: (812)433-9576 191 What is the purpose of the first letter? (A) To inquire information about the “Love Our Ocean’s” conference (B) To gain information about the oceans around the conference center (C) To communicate with Ms Larkins and discuss about the theme of the conference (D) To get to know more about the conference center 192 Which is NOT what Mr Sweets isrequesting? (A) A few fun activities related to ocean (B) Meet with him as he will go on the business trip on October 27th (C) Materials that contain information about the conference center (D) Holding a conference at the Sunshine Conference center 193 What will most likely the conference beabout? (A) How to enjoy the ocean and some tips which oceans to go (B) Things that destroy and pollute the ocean Ms Huong fb: Huong Nguyen (Helen) https://www.facebook.com/Helen1188 (C) How the ocean can be used to be developed as such a great resort (D) The importance of the ocean economically and scientifically 194 What does Ms Larkins say about herconference center? (A) It has all kinds of workout facilities (B) It has three cooks from around the world (C) It has a brand new auditorium (D) Its capacity is less than 300 at once 195 What is a special offer she suggests? (A) She suggests going fishing at the shore (B) She suggests doing some fun activities in water (C) She suggests going on a cruise (D) She suggests staying an additional day Questions 196-200 refer to the following notice and telephone message The West Hills Neighborhood Association will hold a general meeting from 7:30PM to 9PM, on October 9, at Young Elementary School to update neighbors on a developing West Hills Neighborhood Plan The plan is in the developmental stages and will provide guidance about housing, transportation, public facilities provisions, and protection of natural resources for future development The Neighborhood Plan Steering Committee also needs volunteers to represent the business community, the multifamily housing community, and the condominium community Please call West Hills Neighborhood Plan Steering Committee Chairperson Cindy Novak at 432-2993 or Sid Robinson at the City Planning Division at 487-0797 for more information Hi, it looks like no one is available right now, so I’ll just go ahead and leave a message I am wondering if the meeting will discuss the new plans on Tutor road That is the only interest I have right now, because oh, the traffic is so horribly bad there! I feel everything in our neighborhood is pretty good right now except for that street So if you guys are going to Ms Huong fb: Huong Nguyen (Helen) https://www.facebook.com/Helen1188 discuss it, please let me know I will be there If not, I might be there to hear some other plans, but probably not Thank you Please contact me as soon as possible This is Mary Keys 196 What is the purpose of the plan? (A) To help stimulate local business (B) To provide guidance for future development (C) To improve educational opportunities for neighborhood youth (D) To recruit volunteers for the West Hills Neighborhood Association 197 Who is Sid Robinson? (A) The principal of Young Elementary School (B) A member of the West Hills Neighborhood Plan Steering Committee (C) A contact at the City Planning Division (D) A citizen opposed to the plan 198 How can the plan’s progress best bedescribed? (A) Beginning (B) Almost finished (C) Completed (D) Finished, but being revised 199 Why was a message left? (A) Couldn’t get contact by phone (B) Stamps are sold out (C) The secretary wanted to take it (D) Fastest way to get contact 200 What does Mary say about Tutor road? (A) She thinks that’s the only part of town that needs work (B) There is least traffic there (C) They need more stop signs there (D) If they are mentioning Tutor road in the meeting, she will not go Questions 153-154 refer to the following letter 10 Ms Huong fb: Huong Nguyen (Helen) https://www.facebook.com/Helen1188 (C) Worked late hours to meet the deadlines (D) Proved his motto to be wrong Questions 375-168 refer to the following letter A & S Piano School 6250 Pla/a de Augustus 265-970 Rome, Italy November 25 Mr George Smith Manager, Client Relations Smith and Andersen Pianos Inc 530 Via Theda 255-860 Rome Italy Dear Mr Smith: In today’s fast-paced world, it is common to overlook the performance of a skilled employee This being the case, I am writing to inform you that one of your sales associates, Mr Prank Jones, has provided me with a superb service When Ivisited your storeroom last month to purchase a new piano, Mr Jones was there to answer all of my questions and fulfill every need I had He is certainly a credit to his profession and you should feel privileged to have such an excellent employee Kindly let Mr Jones know that we at A & S Piano greatly appreciate his skill, service and knowledge of pianos I le made shopping at your store a real pleasure for us Sincerely, John Giovanni John Giovanni President 167 What is the purpose of this letter? (A) To comment on the quality of their pianos (B) To apply for a sales position (C) To request the delivery of a piano (D) To praise a certain employee 375 Ms Huong fb: Huong Nguyen (Helen) https://www.facebook.com/Helen1188 168 What does Frank Jones for Smith and Andersen Company? (A) He plays the piano (B) He keeps pianos in storage (C) He sells pianos (D) He delivers pianos Questions 161-162 refer to the following survey To: Josie Wales Subject: The Quality of our Accommodations at Oak Lodge Date: February From: Jenny Jamieson You have been randomly selected from a list of recent guests to receive a survey from us regarding your impressions on the quality of our senders during your stay with us Please be kind enough to fill out the form below, and we welcome any additional comments you can make that will help us to better serve you in the future i- How would you rate: Excellent Good Poor Additional comments or suggestions: For (he most port, the stay was enjoyable, but I have three complaints: room service was very slow and the food I received was cold, and my mattress was somewhat lumpy mu! this nave me a sore back 161 What is the purpose of the document? (A) To request a room service order (B) To ask clients for advice in improving services (C) To ask people to stay at their hotel (D) To ask about where a good hotel can be found 162 What was Josie’s complaint about room service? (A) The food was overpriced (B) The staff was unkind 376 Ms Huong fb: Huong Nguyen (Helen) https://www.facebook.com/Helen1188 (C) The menu didn’t have enough selection (D) The service wasn’t quick Questions 173-175 refer to the following notice How to Build a Birdhouse This is much more than a simple instructional manual explaining the materials required and the dimensions of the pieces that must he fitted together to build a birdhouse This hook is full of tips with regard to proper sawing, nailing, screwing and gluing techniques that will help you to build the highest-quality birdhouse on your block! There is also information that can help you to choose the best wood when you visit your lumberyard, as well as painting lips that will help you decorate your birdhouse and protect it, so that many generations of your little friends can raise families in it These tips can be applied to any number of home carpentry projects after you practice them by building this little wonder! 129 pages, expect 4-6 weeks for delivery Completion of the birdhouse takes about 10 working hours 173 What kind of skill does this book give tips for? (A) Pottery (B) Drawing (C) Making wooden things (D) Interior home decorating 174 Which of the following does the notice mention will protect the birdhouse? (A) Proper gluing (B) Proper painting (C) Proper nailing (D) Proper screwing 175 Which of the following is NOT discussed in the notice? (A) Sawing techniques (B) Selection of materials (C) Decoration of the birdhouse (D) Placement of the birdhouse 377 Ms Huong fb: Huong Nguyen (Helen) https://www.facebook.com/Helen1188 Questions 165-166 refer to the following instructions How to assemble invitations for mailing Start by placing your invitation face-up in front of you If you want to use the tissues, place the tissue over the writing The tissues are absolutely not necessary — they were originally packing material used when engraving inks were oily and wouldn’t have dried by the time they were shipped, so the tissues kept the inks from smudging until they dried They were “supposed” to be removed before assembling the invitation for mailing However, over time, using the tissues has become “proper,” so you’re welcome to use them if you would like If you have printed your invitations on your own printer, you might find that the tissues indeed serve a purpose — printer inks often “do” smudge during mailing If your invitations are the sort that need to be folded in half to fit into the envelope, you fold the invitation from top to bottom, with the writing on the inside If you are enclosing response cards, they should be tucked under the flap on the invitation Pick up the invitation in your right hand Pick up the envelope in your left hand Stuff the invitation into the envelope with the fold of the invitation at the bottom of the envelope, and with the writing on the invitation facing the back of the envelope The purpose of this whole scheme is to ensure that when your invitees receive the invitation, they open the envelope and immediately encounter the card with writing facing them as they withdraw the letter 165 Why would a person use the tissues? (A) To protect the card from being torn (B) To prevent the ink from spreading (C) To ensure the confidentiality of the contents (D) To reduce stress on the fingers 166 What is the stated purpose of this scheme? (A) To speed up the process of mailing an invitation (B) To allow the recipient to see the contents at once after opening (C) To ensure that all required materials are stuffed in the envelope (D) To enable the invitee to open the mail with ease 378 Ms Huong fb: Huong Nguyen (Helen) https://www.facebook.com/Helen1188 Questions 170-379 refer to the following notice Please, help us save the environment! Because of the limited fresh water supply on the island, we kindly ask our guests to help us conserve our precious natural resources! Here are the facts: • More than 60% of all water on the island is consumed by the tourism industry • Excessive amount of laundry detergents and bleaches from washing towels, for example, contaminates our water supply • When a faucet is left to drip, it can waste up to 10 liters of water a day, worsening the situation of the limited water supply on the island What you can to help: • Use only the towels you need • Don’t leave the tap water running • Immediately notify staff of any leaks or drips If you have any inquiries, please contact the reception desk and thank you for your cooperation Nantukett Island Resort Management 170 Where would this notice most likely be found? (A) In a convenience store (B) In a tourist information center (C) In a restaurant kitchen (D) In a hotel room 171 What is this notice concerning? (A) Conservation of water (B) Theft of valuables (C) Training of hotel staff (D) Effect of air pollution 172 What is the reader NOT asked to do? (A) Close the faucet after use 379 Ms Huong fb: Huong Nguyen (Helen) https://www.facebook.com/Helen1188 (B) Inform staff of any leaks (C) Use towels sparingly (D) Return the questionnaire promptly Questions 196-200 refer to the following notice and e-mail September 23 2005 IMPORTANT NOTICE FROM THE REGISTRAR’S OFFICE A review of currently enrolled students’ records shows that you are classified as a U.S citizen but were born outside the United States University policy requires that your citizenship status be documented through presentation of your U.S passport, certificate of citizenship, or embassy document establishing your U.S nationality Voter registration, Social Security card, or driver’s license are not acceptable documents for this purpose You may bring your documents to 150 Administration or you may submit legible copies of the documents by fax at 544-432-3347 Your prompt attention to this matter is greatly appreciated If you not provide us with any relevant documents to prove your citizenship, you may not be able to participate in any of the school activities Thank you for your attention and cooperation Phillip McBillan, Associate Registrar Georgia University 187 University, Fast Ladern GA 65824-0210 Phone 544-353-4455 Fax 544-432-3347 phillipmc@gcorgia.edu TO: phillipmc@georgia.edu FROM: ronalddi@georgia.edu Subject: I’ve already sent it twice Hello, This is Ronald Dios, a student in Georgia university This is my second time receiving this letter concerning the need for me to bring or send you any document that will prove my 380 Ms Huong fb: Huong Nguyen (Helen) https://www.facebook.com/Helen1188 citizenship However, I had already sent you a copy of my passport two weeks ago when I first received your letter I would like to send you the copy of my passport again, but currently I am away and there's no fax machine here So I will just give you information front my passport Passport Number: 04938XXXX Surname: DIOS Given Name: RONALD HENRY Nationality: UNITED STATES OF AMERICA Date of Birth: 20 Oct 1984 Sex: M Place of Birth: BRAZIL Date of Issue: 12 May 2003 Date of Expiration: 13 May 2013 Authority: United States Department of State 196 What is the letter mainly about? (A) Requesting more information about a student (B) Asking for a proof of Ronald’s citizenship (C) Informing new university policy (D) Requesting the student to send in any legal documents 197 What you know about Ronald? (A) He is not a U.S citizen (B) He was born in U.S (C) He is a professor at a university (D) He is listing information on his passport 198 What can Ronald not send in to prove his citizenship? (A) Passport (B) Certificate of citizenship (C) Driver’s license (D) Embassy document 199 What happens if Ronald doesn’t send any documents in? (A) He will fail all of his classes 381 Ms Huong fb: Huong Nguyen (Helen) https://www.facebook.com/Helen1188 (B) He won’t be able to take exams (C) He won't be able to enjoy school exercises (D) He won’t be able to talk to professors and advisors 200 Why is Ronald not able to send in a copy of his passport? (A) He recently lost his passport (B) His fax machine doesn’t work (C) It is against the law to copy a passport (D) There is no fax machine around where he is Questions 178-180 refer to the following article Getting a good night's sleep may have surprising benefits, including adding up to six years to your life This and other results of the National Sleep Center decade-long study of the effects of sleep deprivation on adults were announced yesterday at a press conference by Margaret Norwood, the research scientist who headed the study Dr Norwood stressed that getting adequate sleep is not a luxury, it is critical to proper brain functioning People who sleep well show greatly enhanced moods, improved memories, and better job performances and are significantly less likely to be involved in accidents." Dr Hugh Weatley, the director at the center, agreed, stating that, while individuals vary in their need for sleep, "most adults require one hour of sleep for every two hours of wakefulness." He suggested that individuals determine their own requirements by sleeping for the amount of time they think they need for a week 178 When were the results of the research released? (A) Yesterday (B) A week ago (C) Six years ago (D) Ten years ago 179 Who is Margaret Norwood? (A) A journalist (B) The director of the National Sleep Center 382 Ms Huong fb: Huong Nguyen (Helen) https://www.facebook.com/Helen1188 (C) The person in charge of the study (D) A market researcher 180 What is NOT mentioned as a benefit of regular sleep? (A) Improved appearance (B) Increased life expectancy (C) Greater happiness (D) Better mental functioning Questions 191-195 refer to the following introduction and letter National Nature Conservation Association Presents “Protect Us": These days we hear news of global warming, species extinction, collapse of the rain forests, devastation of the sea and melting of the ice on the north and south poles We feel powerless and not know what to We are overwhelmed with sadness to see our beautiful land and animals dying or suffering What can about it? "When we it together." Mr Peterson, the head of the National Nature Conservation Association says, “we can protect them, and eventually protect ourselves." Mr Peterson and his colleagues proposed selecting one representative from each city to come together and find solutions that they can carry out all together "If you have passion for life, life that has always made this world as beautiful as it was, and courage to act upon what you believe, please come and help us." Mr Peterson said with great inspiration This movement called "Protect Us” is a national wide movement and (we) are looking for sponsors and support from anyone, anywhere, and anytime Just call 1-800- SAVEUS to support financially or sign up to be a representative for your city Call now to protect yourself, your family, your nation, and your Earth May 15, 2006 Dear Mr Peterson I am the president of New Electronics Company, James O'Conner Last night when I was watching T.V at home, I was very inspired by your short message that my desire to support 383 Ms Huong fb: Huong Nguyen (Helen) https://www.facebook.com/Helen1188 you and your group led me to write this letter to you I remember when I was young my dad would always take me fishing and hunting, experiencing the beauty and power of nature I surely want that to continue for my children and also for all of our future generations I would like to donate $1,000 dollars and actually become an official sponsor of National Nature Conservation Association Please let me know if there is anything else I can to help, other than supporting financially I applaud your courage and passion to save what God has given us James O'Conner CEO & President of New Electronics Bloomberg, NY 191 What is the article about? (A) It is about a scientist who found a solution to save the world (B) It is about a president of a nation wanting to save nature (C) It is about an inspiring movement to protect nature (D) It is a commercial trying to sell products that will save nature 192 What is NOT one of the problems we are facing today? (A) Rise in average temperature (B) Desolation of the sea (C) Crush of the forests (D) Melting of snow on mountains 193 Who can be a representative of city? (A) Anyone who has a degree in the science field (B) Anyone who wishes to protect the world from war (C) Anyone who worked for N N.C A for the last five years (D) Anyone who wants to step up and preserve the environment 194 What is the main purpose of Mr O'Conner’s letter? (A) He wants to help N.N.C.A by donation (B) He wants to be a city representative (C) He wants to advertise his products as he sponsors N N.C.A (D) He wants to share his solution to save nature 384 Ms Huong fb: Huong Nguyen (Helen) https://www.facebook.com/Helen1188 195 What is NOT true about Mr O'Conner? (A) He loves nature and wants the future generation to enjoy it too (B) He was very encouraged by Mr Peterson's leadership and courage (C) He wants to be a sponsor of N.N.C.A for the good cause (D) He will sell all of his belongings to support N.N.C.A ***************** Questions 165 through 168 refer to the following letter Roberts Investment Company 3625 Woodrow Wilson Way Palo Alto, CA Ewan Collins PO Box 72 Sunnyvale, CA December 3, 2006 Dear Mr Collins, On behalf of Roberts Investment Company, I am pleased to be able to write to tell you that, as one of our most esteemed clients, we are sending in your name a donation to the Children's Hospital in Oakland Please find enclosed a card from the Children's Hospital, made by one of the children at the annual Roberts Investment Kids’ Christmas party, which was held earlier this month This donation is in place of the personal gift we usually send during this season Here at Roberts Investment, we decided that this year we would like to give gifts which would make a lasting difference This is a reflection of how each of our most valued clients really makes a difference to us We want you to know how much we at Roberts Investment all appreciate your j generosity and hard work It truly makes our job worthwhile May the coming holidays bring to you and yours good health, happiness, and a full share of those things that make this world a better place in which to live We look forward to another year of working together, with the hopes that the coming year will bring even greater success for all 385 Ms Huong fb: Huong Nguyen (Helen) https://www.facebook.com/Helen1188 Cordially yours, Penelope Waters, Vice Manager, Systems Development 165 What time of year does this letter refer to? (A) Spring (B) Vacation (C) Tax season (D) Winter 166 What is Roberts Investment doing? (A) Sending Ewan Collins some money (B) Buying Ewan Collins an excellent bottle of wine (C) Paying for Ewan Collins’ car to be fixed (D) Making a charitable donation in hisname 167 What is the relationship of Ewan Collins to Roberts Investment? (A) He is the vice manager (B) He is one of their clients (C) He was a guest at their Christmas party (D) He used to work at Robert Investment 168 Why is Roberts Investment sending this letter? (A) To thank Ewan for his efforts over the past year (B) To demonstrate their altruistic policies (C) To help sick children (D) To save money 386 Ms Huong fb: Huong Nguyen (Helen) https://www.facebook.com/Helen1188 Questions 191 through 195 refer to the following emails TO: Marsha Dillard, Supervisor FROM: Judith Wilson DATE: August 3rd SUBJECT: Evaluation of PSI Seminar in Salt Lake City After attending the Professional Secretaries International Convention in Salt Lake City, July 20-25,I recommend that at least one support staff member have the opportunity to attend each year The information distributed at the convention is extremely valuable and will be beneficial to all support staff at Western Bank This was the third time I have attended a PSI convention, but it was the first time my attendance has been subsidized by Western Bank The sessions ranged from technical to practical to personal Even with the variety of the sessions, nearly all workshops discussed expanding and enhancing the contribution of secretaries in the workplace The sessions I attended were as follows: Office Automation in the 21" century Anatomy of a Merger How to Get Your Article Published in The Secretary Secretarial Stress: The Hidden and Controlling Factor Over 50 companies exhibited the latest in office technology, demonstrating everything from fax machines to filing systems The convention was truly outstanding, and I consider it an essential part of my professional development I will be sharing what I learned with the other office professionals at Western Bank at our monthly meeting later this month Sincerely, Judith Wilson Dear Judith, TO: Judith Wilson FROM: Marsha Dillard, Supervisor 387 Ms Huong fb: Huong Nguyen (Helen) https://www.facebook.com/Helen1188 DATE: August 5th SUBJECT: Re: Evaluation of PSI Seminar in Salt Lake City Dear Judith, Thank you so much for your feedback on the PSI Seminar It is gratifying to know that it was money well spent I have forwarded a copy of your email to Eric Richards, who is in charge of funding professional development, and I have written my own proposal suggesting that we send three members of support staff each year Please share what you learned with our other office members, and if you have time, I’d love to discuss the conference with you sometime next week Regards, Marsha Dillard 191 Which of the following accurately reflectsJudith’s response to the seminar? (A) Unhappy (B) Indifferent (C) Ambivalent (D) Enthusiastic 192 What was the main focus of theconference? (A) New office technology and how it’s changed secretarial roles (B) The importance of secretarial work (C) The importance of being a professional (D) Understanding business terminology 193 What does Judith propose to Marsha? (A) Allowing Judith to attend the conference every year (B) Sending a member of the support staff to the conference every year (C) That Marsha attend the conference next year (D) Asking Eric Richards to give a presentation at the conference 388 Ms Huong fb: Huong Nguyen (Helen) https://www.facebook.com/Helen1188 194 What is Marsha’s reaction to Judith’s suggestion? (A) She thinks it is unreasonable (B) She hopes the Judith will reconsider (C) She thinks it is a wonderful idea (D) She will recommend that Judith be promoted 195 Who manages the funds for professional development of staff members? (A) Judith Wilson (B) Marsha Dillard (C) Eric Richards (D) Marsha Dillard and Eric Richards 389 Ms Huong fb: Huong Nguyen (Helen) https://www.facebook.com/Helen1188 [...]... on our website ww.gogopogo.com 176 What kind of notice is this? (A) An official business memo (B) A customer complaint form (C) A warranty (D) A product assembly manual 177 What’s the writer warning the customers to avoid? (A) Letting the product rust (B) Oiling the stick (C) Allowing children for play (D) Reselling it to others 178 What kind of document is attached to this notice? (A) An online form... call and there is no fee for this payment service! 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