1 Start talking about what the role-play says Make sure you use connectors and linking words or phrases: although, in spite of, on the contrary, etc… Once your have talked about what the cards say, connect them with the related topic Make sure you include the most relevant vocabulary related with the topic Try to use grammar structures appropriate to your level You may use examples from your personal experience to make it sound more realistic I remember once when I … / This reminds me of… Student A: You are a passenger on flight BA Student B: You work at the Lost Luggage 1722 from San Francisco You’ve just landed counter at London Gatwick airport A’s luggage at London Gatwick Airport and your luggage hasn’t arrived Ask for the flight number and hasn’t arrived, so you go to Lost Luggage to where he/she comes from Explain the report it B works at the Lost Luggage situation Try to find and solution Be polite counter Talk to him/her and demand a and understanding within reason prompt solution and claim for compensation Student A: You booked a holiday in a paradixe Student B: You work at a travel agent’s Some island with your partner but, in fact, it turned out customers are visiting you due to a problem to be terrible When you get back you are very they have had during their holidays Convince disappointed and you return to the travel agent’s them that they paid for what was offered and to complain about their organization (type of the conditions of the journey were as accommodation, room, food, facilities, excursions, previously accorded etc) Ask for any kind of compensation Student A: You want to take two weeks holiday with your young family (wife, boy of and girl of 5) You have a tight budget but you would like a hotel in a sunny place with activities and food for children plus a baby sitter You are also interested in renting a car to a bit of sightseeing Student B: You work in a travel agency that has a good reputation for finding good holidays for families Your customer has various demands which you will have to try and arrange within a budget