Fill in the blanks using am, is or are, as in the example A: Good morning Are you the manager? B: Yes, I Can I help you? A: What facilities there in the hotel? B: Well, there a swimming-pool and there a sauna too A: there a restaurant here? B: Yes In fact, there two restaurants, an international one and a Chinese one A: Oh, good I’d like to reserve a table for this evening at the Chinese restaurant It for me and my wife B: Of course.What room you in? A: We in room 325, and I Mr Lawson B: So, a table for two, for this evening, under Mr Lawson that correct? A: Yes, it Thank you B: You welcome Underline the correct form: Is there / Are there Internet access in the rooms? No, there isn’t / there aren’t any shops in the hotel I’m sorry, there isn’t / there aren’t a TV in every room Is there / Are there any swimming-pools? Is there / Are there a restaurant? There is /There are an information desk in reception Yes, there is / there are disabled facilities Is there / Are there air conditioning in the room? Complete the sentences withh Can I, Could I or I’d like to speak to Mrs Jones speak to the manager, please? to make a room reservation take a message? have your name, please? to book three single rooms for Friday reserve a parking space? How help you? Make requests using the words in brackets Example: You want a vodka and tonic (Can) Can I have a vodka and tonic, please? You want some more tonic (Can) You want the guests’ coats (Could) _ You want a double whisky (I’d like) _ You want the customer’s room number ( Could) _ You want some more sugar (I’d like) _ You want ice but not lemon (Can) _ Read the following dialogue and change the impolite sentences Waiter: Hi What you want? Guest: Good evening We’d like a table for two Waiter: Do you have a reservation? Guest: No, we don’t Waiter: I’m sorry, we are fully packed at the moment But we have a cancellation at 9:00 Guest: At 9:00? That’ll be fine Waiter: O.K Your name, please? Guest: Mr Brown Waiter: Good Go to table 12 Guest: Sure Thank you Read the direct phrases, then write them in a more polite way Choose from Could you… Shall I… I’m afraid… Would you like to… May I suggest… Would you mind… Would you like me… Would you like… Actually…; There’s been a slight misunderstanding Could you wait a minute… Direct More polite Wait a minute! ……………………………, please We haven’t got any left 2…………………………we haven’t got any left Sit down, please …………………………… take a seat? You are wrong I’m not the head waiter …………………… I’m not the head waiter Do you want some water? …………………………… some water? Move to another table …………………… moving to another table? Confirm that tomorrow, please …………confirm that tomorrow, please? Do you want a taxi? …………………………… to get you a taxi? You’ve got the wrong date …………………………… about the date 10 Try this wine 10 ………………… that you try this wine? 11 Do you want my help? 11 ……………………………help you? RESTAURANT STAFF Read the following text Every restaurant is staffed with a wide range of people, specialising in a particular job These staff members have specific duties and responsibilities The food and beverage manager is responsible for the restaurant and the kitchen Three people report directly to him: the head waiter, the bar manager, and the head chef The head waiter manages the specialist wine waiters and the other waiters and waitresses He is in charge of their appearance, behaviour and efficient service The bar manager is responsible for the bar staff These are barmen and/or barmaids who are highly qualified professionals and provide customers with a speedy and effective service The head chef manages the kitchen and under him comes the assistant or sous chef Then any other chefs report to the sous chef Finally, the kitchen porters come at the bottom of that reporting line Complete the sentences with the words from the box food and beverage manager head chef bar manager barmen/barmaids sous chef waiters The ………………………………… manages the bars The ……………………… serve drinks to customers, mix cocktails and clean all the glasses The ………………………………… manages the day-to-day running of the kitchen The ………………………………… serve food to restaurant customers The ………………………………… helps the head chef and looks after the kitchen staff The ………………………………… is responsible for the restaurant and the waiting staff Read the text again and number the jobs according to their hierarchy a) food and beverage manager ……… b) kitchen porters ……… c) the head waiter ……… d) the head chef ……… e) the sous chef/assistant chef ……… f) the bar manager ………