BOSSES There are very few people I really dislike but Mr Mackenzie, (1) , is certainly one of them I have been working for Mardex since I left school five years ago as secretary for Mr Norton, (2) , and our branch has always been – (3) - a happy place Mr Norton , (4) , always encouraged us and stood up for us (5) Then, one morning last April, (6) , Mr Mackenzie arrived I always arrive first, a minute or two after 9.30, (7) , and everyone else turns up in the next quarter of an hour That morning I was surprised to see a thin man waiting outside, (8) , (9) , (10) ‘Ah,’ he observed sarcastically, ‘a sign of life! What you here? – (11) ?’ I told him who I was and showed him into Mr Norton’s office Mr Norton arrived ten minutes later, (12) , (13) Since then Mr Mackenzie has visited us quite often He calls us together and makes a little speech, (14) He tells us how idle and useless we all are The first time, he said we were ‘a lot of dilettantes’, (15) _ He explains that when he arrived in Dundee, (16) , everything was a shambles Now it is the most efficient branch in Britain, (17) The whole atmosphere in the office is different now Mr Norton, (18) , shouts at me irritably and smokes three packets a day The worst of it is that we never know when Mr Mackenzie is coming, (19) Our only hope is that he is so ambitious that he is bound to be promoted to Head Office in London, (20) A number of phrases have been omitted from each of the paragraphs Choose the most appropriate phrase from the list given to complete the description Paragraph A - the Branch manager in Fairley B - the Area manager for my firm C - who is a kindly, good-humoured man of about 50 D - that is to say, it was until recently E - when no one expected it F – when there were problems with the head office Paragraph A – which disappeared from his face as soon as he saw Mr Mackenzie B – which the official opening time C – who was impatiently tapping his foot on the ground D – with his usual cheerful smile E – with a wispy beard and fierce, penetrating grey eyes F – if, in fact, you anything G – dressed in a dark blue suit Paragraph A – which is all due to him, no doubt B – which sounded bad but did not upset us much because we did not know what he meant C – which is always the same D – where he was Branch Manager before his present appointment Paragraph A – which makes it difficult to put on a show of efficiency B – who used to be so pleasant and gave up smoking because of his bronchitis C – where he can make other people’s lives miserable and leave us alone PARAGRAPH 1 B A D C F E PARAGRAPH B E G 10 C 11 F 12 D 13 A PARAGRAPH 14 C 15 B 16 D 17 A PARAGRAPH 18 B 19 A 20 C