Listen to the first part of the conversation and answer the questions: What does Darina at the beginning of the day? What are SOs? What the chambermaids in SOs? Listen What are to the next part of the COs? conversation and fill in the missing words: What the chambermaids in the bedrooms? Ian: So, how many days a you work? Darina: Six days a Ian: And you have to work on and Sundays? Darina: I always work on and Sundays Ian: So you have any days? Darina: I always take Tuesdays or Ian: And what you finish work at the hotel? Darina: I work from nine to one, or nine to two, but on a very day, especially if it’s a Monday with a Listen to the last part of the conversation lot of the check-outs, sometimes I don’t and mark sentences as T (true) or F finish until three in the (false): Darina is the head housekeeper They are responsible for six or sometimes eight chambermaids Darina’s responsible for training new workers The new staff stay with the chambermaids on the first day Darina’s got a laptop to contact people Listen again and match the halves of sentences: Well, I help One of my main duties Usually, on their first day, Then on the second day, When people have cleaned their rooms is to train new staff the head housekeeper they work with one of the chambermaids they stay with me all day I check everything’s OK Listen to the first part of the conversation and answer the questions: What does Darina at the beginning of the day? Darina goes to reception and meets the head housekeeper What are SOs? SOs are “stay-overs” What the chambermaids in SOs? They change the sheets, towels and clean the bathrooms What are COs? COs are “check-outs” What the chambermaids in the bedrooms? They make the bed, clean and tidy up Listen to the next part of the conversation and fill in the missing words: Ian: So, how many days a week you work? Darina: Six days a week Ian: And you have to work on Saturdays and Sundays? Darina: I always work on Saturdays and Sundays Ian: So you have any free days? Darina: I always take Tuesdays or Wednesdays Ian: And what time you finish work at the hotel? Darina: I usually work from nine to one, or nine to two, but on a very busy day, especially if it’s a Monday with a lot of check-outs, sometimes I don’t finish until three in the afternoon Listen to the last part of the conversation and mark the sentences as T (true) or F (false): Darina is the head housekeeper They are responsible for six or sometimes eight chambermaids Darina’s responsible for training new workers The new staff stay with the chambermaids on the first day Darina’s got a laptop to contact people Listen again and match the halves of sentences: Well, I help One of my main duties Usually, on their first day, Then on the second day, When people have cleaned their rooms is to train new staff the head housekeeper they work with one of the chambermaids they stay with me all day I check everything’s OK Ian: So what you at the beginning of the day, Darina? Darina: I usually go to reception and meet the head housekeeper There’s usually a printout from the computer telling us which rooms are ‘stay-overs’ and which ones are ‘check-outs’ We call the rooms ‘SOs’ and ‘COs’ Ian: SOs and COs? Darina: That’s right An SO, or stay-over, is a general routine clean We change the sheets every two days, towels every day if necessary, and clean the bathrooms Ian: And what about the bedrooms? Darina: In the bedroom we make the bed, clean and tidy up If people are staying over, we just give it a quick tidy and don’t disturb their things Ian: So, how many days a week you work? Darina: Six days a week Ian: And you have to work on Saturdays and Sundays? Darina: I always work on Saturdays and Sundays Ian: So you have any free days? Darina: I always take Tuesdays or Wednesdays Ian: And what time you finish work at the hotel? Darina: I usually work from nine to one, or nine to two, but on a very busy day, especially if it’s a Monday with a lot of check-outs, sometimes I don’t finish until three in the afternoon Ian: What are you responsible for as Assistant Housekeeper? Darina: Well, I help the head housekeeper We’re responsible for about six people, six chambermaids, but sometimes eight in the summer with full occupancy One of my main duties is to train new staff Usually, on their first day, they stay with me all day Then on the second day, they work with one of the chambermaids I also have a bleeper so that people can contact me in case they have problems or any questions When people have cleaned their rooms, I check everything’s OK before the new guests check in