Flight reservation – situation One of the students is the customer S/he gets the personal information and the flight information which s/he has to use during the conversation The other student plays the travel agent S/he has to fill in a reservation form during the conversation S/he gets some information about the actual flight Personal information More passengers Full name: Maria Tóth Full name: Julia Tóth Age: 33 years old Age: 10 months old Family name: Tóth Nationality: Hungarian Nationality: Hungarian Nationality: Hungarian Passport number: Passport number: First name: János AJ654532 Date of birth: 1st July 1976 AL654532 Address: 145 Erkel Street, Siófok Telephone number: +36 – 84 312436 Flight information E-mail: j.toth.76@gmail.com Passport number: AK568911 From Budapest to Antalya Master card no 4780 3612 4051, exp 05/12 From 2nd August to 9th August Airline preference: Wizz Air János Tóth Round trip / Aisle seat Direct flight FLIGHTS Airline: Wizz Air Budapest 02-08-11 5:00 am arrival Antalya 02-08-11 8:20 am flight no W6 2331 class - stopover - duration 3h 20min transfer - price 224.98 Euro  departure  departure  Antalya 09-08-11 9:00 am arrival  Airline: Wizz Air Budapest 09-08-11 10:35 am flight no W6 2332 class - stopover - duration 1h 35min transfer - price 184.38 Euro Tax included Service fee is not included Flight reservation – situation One of the students is the customer S/he gets the personal information and the flight information which s/he has to use during the conversation The other student plays the travel agent S/he has to fill in a reservation form during the conversation S/he gets some information about the actual flight Personal information More passengers Full name: Roger Müller First name: Sandra Age: 34 years old Family name: Müller Nationality: Austrian Nationality: Austrian Passport number: AT6980121 Date of birth: 31st July 1980 Flight information Address: 87 Mozart Street Vienna Telephone number: +43 – - 25376210 From Vienna to Paris E-mail: sandra.3107@hotmail.at From 25th August to 1st September Passport number: AT5012452 Schedule preference: afternoon Visa card no 3254 2748 9265, exp 06/12 Economy class Sandra Müller Round trip Direct flight Window seat FLIGHTS The two cheapest are the following: 430 Euro (Air Berlin - morning) or 468 Euro (Air France - afternoon) Airline: Air France Vienna 25-08-11 12:55 arrival Paris (Charles De Gaulle I A.) 01-09-11 3:00 pm flight no AF 1657 class economy transfer - duration 2h 5min  departure  Airline: Air France Paris (Charles De Gaulle I A.) 21-09-11 12:35 pm arrival Vienna 21-09-11 2:35 pm flight no AF 1738 class economy stopover - duration 2h transfer - price (all) 468 Euro  departure  Tax included Service fee is not included Flight reservation – situation One of the students is the customer S/he gets the personal information and the flight information which s/he has to use during the conversation The other student plays the travel agent S/he has to fill in a reservation form during the conversation S/he gets some information about the actual flight Personal information More passengers First name: Péter Full name: Melinda Kiss Full name: Bence Kiss Family name: Kiss Age: years old Age: years old Nationality: Hungarian Nationality: Hungarian Nationality: Hungarian Passport number: Passport number: Date of birth: 15th May 1975 Address: 20 Jókai Street, Eger AJ113670 AL875921 Telephone number: +36 – 36 785209 E-mail: pkiss.10@chello.hu Flight information Passport number: AH453280 Master card no 3021 8590 0321, exp 01/13 János Tóth More passengers From Budapest to Athen From 14th August to 28th August Schedule preference: afternoon Full name: Emese Kiss Round trip / Aisle seat Age: 32 years old Direct flight Nationality: Hungarian Economy class Passport number: DA497520 FLIGHTS Airline: Malev Budapest 14-08-11 12:10 arrival Athen 14-08-11 3:10 pm flight no MA 232 class economy stopover - duration 2h  departure  Airline: Malev Athen 28-08-11 9:00 am arrival Budapest 28-08-11 10:35 am flight no MA 233 class economy stopover - duration 2h transfer - price 1299.6 Euro  departure  Tax included Service fee is not included