Chapter 11 TEAMWORK, MOTIVATION, AND LEADERSHIP Professionalism: Skills for Workplace Success, 2/e Lydia E Anderson • Sandra B Bolt Copyright ©2011 by Pearson Education, Inc publishing as Pearson [imprint] “The price of greatness is responsibility.” Sir Winston Churchill Professionalism: Skills for Workplace Success, 2/e Lydia E Anderson • Sandra B Bolt Copyright ©2011 by Pearson Education, Inc publishing as Pearson [imprint] OBJECTIVES • Define a team and its function • Identify the characteristics of team players • Describe the elements of successful presentations and meetings • Describe what motivates team players • Identify the characteristics of effective leadership • Identify leadership styles • Describe ways to develop leadership skills Professionalism: Skills for Workplace Success, 2/e Lydia E Anderson • Sandra B Bolt Copyright ©2011 by Pearson Education, Inc publishing as Pearson [imprint] TEAMS AND PERFORMANCE • Group—one leader with two or more people who share a common goal • Teams—two or more people, all lead and share a common goal – In a team setting, every member has a sense of ownership and responsibility Professionalism: Skills for Workplace Success, 2/e Lydia E Anderson • Sandra B Bolt Copyright ©2011 by Pearson Education, Inc publishing as Pearson [imprint] TEAMS AND PERFORMANCE Types of Teams • Formal teams: developed within the formal organizational structure – Functional (e.g., within a department) – Cross-functional (e.g., from different departments) • Informal teams: individuals who get together outside the formal structure to accomplish a goal Professionalism: Skills for Workplace Success, 2/e Lydia E Anderson • Sandra B Bolt Copyright ©2011 by Pearson Education, Inc publishing as Pearson [imprint] TEAMS AND PERFORMANCE Stages of Team Development FORMING ADJOURNING PERFORMING Professionalism: Skills for Workplace Success, 2/e Lydia E Anderson • Sandra B Bolt STORMING NORMING Copyright ©2011 by Pearson Education, Inc publishing as Pearson [imprint] TEAMS AND PERFORMANCE Stages of Team Development • Forming stage: getting to know and form initial opinions about team members • Storming stage: some team members begin to have conflict with each other • Norming stage: team members accept each other and overcome the conflict • Performing stage: team works on task • Adjourning stage: team completes task and brings closure to the project Professionalism: Skills for Workplace Success, 2/e Lydia E Anderson • Sandra B Bolt Copyright ©2011 by Pearson Education, Inc publishing as Pearson [imprint] CHARACTERISTICS OF A TEAM MEMBER • Know team goals and objectives • Every activity should contribute to team goals and objectives • Team member characteristics: – – – – Trustworthy Performer Efficient Communicator Professionalism: Skills for Workplace Success, 2/e Lydia E Anderson • Sandra B Bolt Copyright ©2011 by Pearson Education, Inc publishing as Pearson [imprint] CHARACTERISTICS OF A TEAM MEMBER • Synergy: the extra excitement that occurs when people are truly working together as a team • Brainstorming: a problem-solving method that involves identifying alternatives that allow members to freely add ideas while other members withhold comments on the alternatives Professionalism: Skills for Workplace Success, 2/e Lydia E Anderson • Sandra B Bolt Copyright ©2011 by Pearson Education, Inc publishing as Pearson [imprint] CHARACTERISTICS OF A GOOD TEAM MEMBER - Teams & Conflict • Do not make assumptions • If you disagree with the team, voice your opinion and state why • If the team decides to go in a direction other than what you wanted, respect and support the team’s decision Professionalism: Skills for Workplace Success, 2/e Lydia E Anderson • Sandra B Bolt 10 Copyright ©2011 by Pearson Education, Inc publishing as Pearson [imprint] • • • • • CHARACTERISTICS OF A TEAM MEMBER - The Problem Member Trust as a foundation Do not dump work on others Work around a lazy team member Team will eventually dismiss a poor performer Address performance issues in a respectful and diplomatic manner Professionalism: Skills for Workplace Success, 2/e Lydia E Anderson • Sandra B Bolt 11 Copyright ©2011 by Pearson Education, Inc publishing as Pearson [imprint] MEETINGS • A meeting is a common form of team interaction and workplace communication • Types of meetings: – – – – Informational Discussion driven Decisional Combination • Formal or informal Professionalism: Skills for Workplace Success, 2/e Lydia E Anderson • Sandra B Bolt 12 Copyright ©2011 by Pearson Education, Inc publishing as Pearson [imprint] MEETINGS • Meeting agenda: an outline of major topics and activities that are scheduled to be addressed during a meeting – Normally distributed to all attendees prior to the meeting – Read agenda prior to meeting – Notify person in charge of meeting if you would like item placed on agenda – If you are presenting, plan ahead and prepare handouts for each attendee if necessary Professionalism: Skills for Workplace Success, 2/e Lydia E Anderson • Sandra B Bolt 13 Copyright ©2011 by Pearson Education, Inc publishing as Pearson [imprint] MEETINGS • Face-to-face meetings – Most common – Arrive early – Do not sit at head of table unless invited • Meeting Chair: individual in charge of meeting • Roberts Rules of Order: a guide to running meetings (also called Parliamentary Procedure) Professionalism: Skills for Workplace Success, 2/e Lydia E Anderson • Sandra B Bolt 14 Copyright ©2011 by Pearson Education, Inc publishing as Pearson [imprint] TEAM PRESENATIONS • Steps to successful team presentations: – Agree on the presentation goal – Create a presentation outline – Discuss and agree upon verbal, visual, and support content • Each member needs to take responsibility and be accountable to each other • Each member must communicate, share duties, and behave in a respectful and professional manner Professionalism: Skills for Workplace Success, 2/e Lydia E Anderson • Sandra B Bolt 15 Copyright ©2011 by Pearson Education, Inc publishing as Pearson [imprint] MOTIVATION • Motivation: an internal drive that causes people to behave in a certain way to meet a need • Team members must be motivated to achieve success • Motivation comes from within Professionalism: Skills for Workplace Success, 2/e Lydia E Anderson • Sandra B Bolt 16 Copyright ©2011 by Pearson Education, Inc publishing as Pearson [imprint] MOTIVATION Maslow in the Workplace Self-actualization—Expand Skills Esteem—Recognition/Respect Social—Informal Groups Safety—Job Security/Environment Physiological—Basic Wages Professionalism: Skills for Workplace Success, 2/e Lydia E Anderson • Sandra B Bolt 17 Copyright ©2011 by Pearson Education, Inc publishing as Pearson [imprint] TALK IT OUT Where is the majority of the class currently on Maslow’s hierarchy? Professionalism: Skills for Workplace Success, 2/e Lydia E Anderson • Sandra B Bolt 18 Copyright ©2011 by Pearson Education, Inc publishing as Pearson [imprint] LEADERSHIP • Leadership: the process of one person guiding (influencing) one or more individuals toward a specific goal • We are all leaders • Leaders are not just managers and supervisors • Not all bosses are leaders Professionalism: Skills for Workplace Success, 2/e Lydia E Anderson • Sandra B Bolt 19 Copyright ©2011 by Pearson Education, Inc publishing as Pearson [imprint] LEADERSHIP • Primary leadership styles: – Autocratic leaders: authoritarian, they make decisions on their own without input from others – Democratic leaders: make decisions based upon input from others – Laissez-faire leaders: allow team members to make their own decisions without input from the leader Professionalism: Skills for Workplace Success, 2/e Lydia E Anderson • Sandra B Bolt 20 Copyright ©2011 by Pearson Education, Inc publishing as Pearson [imprint] LEADERSHIP • Guide and motivate others by relationships • Relationships are built on: – Trust – Professionalism – Mutual respect • Leaders help others succeed Professionalism: Skills for Workplace Success, 2/e Lydia E Anderson • Sandra B Bolt 21 Copyright ©2011 by Pearson Education, Inc publishing as Pearson [imprint] TALK IT OUT What leadership style is most appropriate: • For a football team? • For a gaming designer? • For rearranging office space? Explain your answers Professionalism: Skills for Workplace Success, 2/e Lydia E Anderson • Sandra B Bolt 22 Copyright ©2011 by Pearson Education, Inc publishing as Pearson [imprint] BECOMING A LEADER • Begin acting like a leader today • Continuously develop leadership skills • Observe others, and learn from their successes and failures • Display leadership characteristics: – – – – Excellent communication skills Ability to work with and earn the trust of others Consistently ethical Have focus and vision Professionalism: Skills for Workplace Success, 2/e Lydia E Anderson • Sandra B Bolt 23 Copyright ©2011 by Pearson Education, Inc publishing as Pearson [imprint] [...]... communicate, share duties, and behave in a respectful and professional manner Professionalism: Skills for Workplace Success, 2/e Lydia E Anderson • Sandra B Bolt 15 Copyright ©2011 by Pearson Education, Inc publishing as Pearson [imprint] MOTIVATION • Motivation: an internal drive that causes people to behave in a certain way to meet a need • Team members must be motivated to achieve success • Motivation comes... Lydia E Anderson • Sandra B Bolt 18 Copyright ©2011 by Pearson Education, Inc publishing as Pearson [imprint] LEADERSHIP • Leadership: the process of one person guiding (influencing) one or more individuals toward a specific goal • We are all leaders • Leaders are not just managers and supervisors • Not all bosses are leaders Professionalism: Skills for Workplace Success, 2/e Lydia E Anderson • Sandra... Workplace Success, 2/e Lydia E Anderson • Sandra B Bolt 22 Copyright ©2011 by Pearson Education, Inc publishing as Pearson [imprint] BECOMING A LEADER • Begin acting like a leader today • Continuously develop leadership skills • Observe others, and learn from their successes and failures • Display leadership characteristics: – – – – Excellent communication skills Ability to work with and earn the trust of others... Workplace Success, 2/e Lydia E Anderson • Sandra B Bolt 16 Copyright ©2011 by Pearson Education, Inc publishing as Pearson [imprint] MOTIVATION Maslow in the Workplace Self-actualization—Expand Skills Esteem—Recognition/Respect Social—Informal Groups Safety—Job Security/Environment Physiological—Basic Wages Professionalism: Skills for Workplace Success, 2/e Lydia E Anderson • Sandra B Bolt 17 Copyright... publishing as Pearson [imprint] LEADERSHIP • Guide and motivate others by relationships • Relationships are built on: – Trust – Professionalism – Mutual respect • Leaders help others succeed Professionalism: Skills for Workplace Success, 2/e Lydia E Anderson • Sandra B Bolt 21 Copyright ©2011 by Pearson Education, Inc publishing as Pearson [imprint] TALK IT OUT What leadership style is most appropriate:... for Workplace Success, 2/e Lydia E Anderson • Sandra B Bolt 14 Copyright ©2011 by Pearson Education, Inc publishing as Pearson [imprint] TEAM PRESENATIONS • Steps to successful team presentations: – Agree on the presentation goal – Create a presentation outline – Discuss and agree upon verbal, visual, and support content • Each member needs to take responsibility and be accountable to each other •... Pearson [imprint] LEADERSHIP • Primary leadership styles: – Autocratic leaders: authoritarian, they make decisions on their own without input from others – Democratic leaders: make decisions based upon input from others – Laissez-faire leaders: allow team members to make their own decisions without input from the leader Professionalism: Skills for Workplace Success, 2/e Lydia E Anderson • Sandra B Bolt... will eventually dismiss a poor performer Address performance issues in a respectful and diplomatic manner Professionalism: Skills for Workplace Success, 2/e Lydia E Anderson • Sandra B Bolt 11 Copyright ©2011 by Pearson Education, Inc publishing as Pearson [imprint] MEETINGS • A meeting is a common form of team interaction and workplace communication • Types of meetings: – – – – Informational Discussion... Read agenda prior to meeting – Notify person in charge of meeting if you would like item placed on agenda – If you are presenting, plan ahead and prepare handouts for each attendee if necessary Professionalism: Skills for Workplace Success, 2/e Lydia E Anderson • Sandra B Bolt 13 Copyright ©2011 by Pearson Education, Inc publishing as Pearson [imprint] MEETINGS • Face-to-face meetings – Most common –... Informational Discussion driven Decisional Combination • Formal or informal Professionalism: Skills for Workplace Success, 2/e Lydia E Anderson • Sandra B Bolt 12 Copyright ©2011 by Pearson Education, Inc publishing as Pearson [imprint] MEETINGS • Meeting agenda: an outline of major topics and activities that are scheduled to be addressed during a meeting – Normally distributed to all attendees prior to the meeting