VIETNAM NATIONAL UNIVERSITY, HANOI INTERNATIONAL SCHOOL *** GRADUATE INTERNSHIP REPORT INTERNSHIP COMPANY/INSTITUTION: VP Bank Trung Hoa Nhan Chinh Branch Address: 29T1, Hoang Dao Thuy, Hanoi Supervisor: Ph.D Ly Phuong Duyen Student’s full name: Dao Duc Anh Student’s ID: 11071285 Major: International Business Class: Ib2012B Ha Noi, 5th March 2016 2 ACKNOWLEDGEMENT I am very grateful to the teachers at International School, especially Ph.D Ly Phuong Duyen who have made the most sacrifice in term of time and energy for knowledge of banking and finance; I could build a solid foundation to apply on my future career I am really very thankful to Mr Tran Trung Van – branch director for his acceptance of my internship He has supported me during the period of collecting information Besides, there are many people who supported me attentively in formulation of this report and without the support of them I could never be able to complete this report successfully In this respect, I am very grateful to all the officers and the staff members, who cooperated with me, provided me with valuable information about capital mobilizing and guided at each step of my internship Their valuable advices and specially the amicable attitude always inspired me for hard work 2 3 VIETNAM NATIONAL UNIVERSITY, HANOI INTERNATIONAL SCHOOL SOCIAL REPUBLIC OF VIETNAM Independence – Liberty - Happiness Graduate Internship Evaluation (for Supervisor) Student’s full name: ……………………………………………………………… Student’s ID: Class: ……………………………… Major: ………………………………………………………………………………… Internship Company/Organization…………………………………………………… Supervisor: ………………………………………………………………………………… The performance of the schedule: Internship period starts from…………………………… to ………………………………… ………………………………………………………………………………………………… Awareness, attitude: ………………………………………………………………………………………… ………………………………………………………………………………………… ………………………………………………………………………………………… Other comments: ………………………………………………………………………………………… ………………………………………………………………………………………… ………………………………………………………………………………………… Hanoi, ………………………………… Supervisor (Signature and Full name) Table content 3 4 Chapter Overview of VP-Bank 1.1 Introduction of VP-Bank 1.1.1 Historical development VPBANK (Viet Nam Joint Stock Commercial Bank for Private Enterprises) was established under the Operating License No 0042 / NHGP of Governor State Bank of Vietnam granted August 12, 1993 with a 99-year operating period VPBank began operating under Establishment License No.1535 / QĐ-UB dated September 4, 1993 The bank developed through main periods - From 1993 to 1996: it is a beginning time without experience in management - and operation as well as inability of growth control From 1996 to 2004: The phase of determining the keeping money emergency In 1997, the Asian money related and fiscal emergency happened, along these lines the VP Bank need to settle inside remarkable issues as well as must resolve the - troubles brought on by the emergency From 2004 to 2012: A stage arranged maintainable advancement in the initial four years However, by 2008, the bank kept dealing with the worldwide money related emergency in 2008 This stage had been the troublesome time of the - saving money market when all is said in done and of VPBank specifically From 2012 to present: the recovering time after recession and continuing growth in the future The starting contract capital of the recently settled bank is 20 billion VND At that point as improvement requests, after few years VP Bank has over and again expanded its contract capital By 8/2006, VP Bank's charter capital achieved 500 billion VND 9/2006, VPBank is endorsed by the national bank to offer 10% of value money to a 4 5 remote key accomplice which is OCBC bank, the Singapore's biggest bank After that, VP Bank's charter capital will increment to more than 1,000 billion VND 4/2015, VP Bank is affirmed to expand sanction capital from 6.347 billion to 7.324 billion VND In growth process, VPBank dependably pays consideration on the development of scale and upgrade of its system in real urban areas State Bank's Governor has endorsed the VPBank to build its charter capital from 7.324 billion to 8.444 billion under the Charter Capital Increase Plan in Resolution dated 10.02.2015 affirmed by the Annual Shareholders Meeting From 2010 to 2015, the development rate has a sharp increase, with the exception of the lessening in 2014 Following years, the capital has achieved 8.444 thousand billion VND, expanded 111.1% contrasted with 2010 It prove that VPBank has huge effort to enhance the operation throughout the years Raising capital helps the bank to improve the extension and nature of profitable resources, expand the competitiveness of the bank and raise the bank's brand image VPBank dependably pays consideration on grow scale and improve its system in particularly urban communities 12/1993, VPBank branch was built up in HCM City By 11/1994, VPBank Hai Phong was set up, and presently in 7/1995, VP Bank office in Da Nang was built up Especially in 2004, VP Bank opened new branches under the approval of the national bank They are VPBank Hanoi Branch which was independence from the Head Office, Hue Branch and Sai Gon Branch In 2005, a chain of VP Bank offices was conceived: Can Tho Branch, Quang Ninh Branch, Vinh Phuc Branch, Thanh Xuan Branch In 2006, VP Bank set up two subsidiaries: VPBank Asset Management Company (VPBANK AMC) and VPBank Securities Company (VPBS) Today with 22 years of operations, VP Bank has raised its contracted cashflow to 8.444 billion and added to the system to more than 200 value-based focuses, with staff of more than 7,000 employees 5 6 As a member of the group of 12 leading banks in Vietnam (G12 ( G12 ) , VP Bank is finding a way to declare the notoriety of a dynamic bank , high security and high responsibility to the social To accomplish the aspiring vision, VP Bank has executed forceful development methodology for the period 2012 - 2017 with the help of a main consulting firm McKinsey With this strategy, VPBank has development endeavors in the objective client segment, building a consolidate foundation to develop, and effectively checking opportunities in the business sector To plan for the development, VP Bank has directed synchronic method for assemble bank’s framework VPBank try to be a market leader in the use of high technologies in product, service and working frameworks Alongside the effective working of solid corporate social environment, the center HR administration has been created effectively at VP Bank In addition, VPBank has bit by bit built up an arrangement of autonomous and particular risk management to catch worldwide principles and adjust to the business system of the Bank In parallel with the following of the global practices of corporate administration, VP Bank always enhance transpiration and clearly by restructuring the organization 1.1.2 Organizational structure Figure 1.1 6 7 Through each stage about development, VP bank made transformation in the authoritative structure to adapt the recent situation The Board of Directors work for Shareholders who have capital proportion in the bank It is a highest organ in this organization that have power in making decision in the way of development They will elect a General Manager and Board of Management who responsible for all banking activities Through the chart, the organizational structure of VP bank is quietly strict that include functional department to run all activities smoothly - Shareholders Meeting: is the highest authority of VP Bank It can decide the orientation of VP Bank, organizational structure, controlling the Board of Director, Supervisory Board, and Credit Committee, charter capital, 7 8 purchasing and saling of shares of the bank; restructuring or dissolution of - the bank; establishing subsidiaries; financial matters of VP Bank Board of Directors is the management department of the bank; has the right to represent the bank in order to resolve all matters relating to the achievement and interests of the bank, except for matters under the authority of the Shareholders Meeting VP Bank's Board of Directors has a minimum of members and a maximum of 11 members At least half of the members - must be non-executive and independent members Supervisory Board is responsible for examining the accuracy and legality in the management, business operations, accounting records and financial statements; report to the Board of Director the results of operation; consult to Board of Director before submitting the reports, decisions and petitions to the Shareholders Meeting VP Bank's Supervisory Board must have at least members, no limit on maximum, and at least half of the members are not in - other positions at VP Bank and other businesses simultaneously General Manager supervises operating daily business of VP Bank, implementing the decisions of the Shareholders Meeting, Board of Directors as well as the other business plans of VP Bank It is subject to the supervision of the Board of Director and the Supervisory Board, responsible to the Board of Director and to the law for the implementation of the rights and duties assigned Assistants for the General Manager are the deputy general managers, chief accountant, heads of departments at the head office, branch managers and other titles 1.1.3 Main activities of VP Bank - Lend short-term, medium-term and long-term loans to the financial - organizations and residents from the availability of bank funds Mobilize short-term, medium-term and long-term capital in term of deposits, - demand deposits from the financial firms and residents Borrow money from the central bank and other credit institutions 9 - Contribute capital, form joint ventures and purchase or sell shares under the - current law Trade in foreign exchange; perform international payments; mobilize funds from abroad and perform banking services related to foreign countries when the - central bank allows Discount commercial paper, bonds and other valuable vouchers Provide transactional services and other banking services as stipulated by the State Bank - of Vietnam Intermediary for payment and transaction 1.2 Overview of VPBank Trung Hoa Nhan Chinh Branch 1.2.1 Historical development Transactional office VP bank Trung Hoa Nhan Chinh have been secured once 01/02/2007 under the management of the level I VPBank Kinh Do It is placed at 1st floor of 29T1 tower in Hoang Dao Thuy Street, Cau Giay District VPBank Trung Hoa Nhan Chinh created for the mission to extend those zone of operation, serving clients in the district as well as assisting the customer in transactions After five year, 17/01/2012 VP Trung Hoa - Nhan Chinh authoritatively differentiated from extension Kinh Do, created an autonomous branch which connected the new model about transactional purpose called “Conversion” of VPBank This may be an transaction model which bank representatives will serve customers contrast to traditional way Furthermore, the new approach focus on intimacy and consultation As a result, VPBank Trung Hoa - Nhan Chinh has the loyalty of many clients owing to young and energetic employees in banking system 1.2.2 Organizational structure Figure 1.2: Organizational structure of VPBank THNC 9 10 10 Branch Director personal customer department small and medium enterprise customer service department Accounting division department Transactional divison a SME Department  Functions: Create and execute marketing policies, boost the relationship with customers, research and classify the products and services for different clients create criteria to assessing credit, classifying customers; performance appraisal of each corporation  Missions: Based on each kind of target customers, propose and realize forms of advertising the products and services to enterprise clients the department can suggest and execute marketing policies Gather and store documents and papers relating to the clients such as operations, production and business of customers; regularly supervise customer activities and maintain close relationships with customers Contact and consult the customer; suggest expert advice on products and services according to customer’s requirements; introduce new products and services if the customers is potential 10 10 23 23 billions VND in 2015 could be transfered in contrast 115 billions in last years VND loans Foreign 2012 240 currency loans Overdue debt ratio 2013 630 2.6% 2.3% (Source: Annual report of VP Bank) 2014 890 100 1.8% Highlights we could find was that the increase in foreign currency loans in 2014, while in 2012 and 2013, total loans were paid all in VND This difference may stem from several causes First, reduce lending rates in USD may have stimulated the demand of the market starting in 2013, interest rates fell 1% compared to 2012, in which short-term interest rate of about 4-6% and long-term loan of about - 7.5% Moreover, USD is hard to fluctuated as VND, it will help the debt not disturbed by the exchange rate between VND and USD Also, in 2014, the exchange rate was stable and within the control of state-owned banks, the firms prefer using USD – strong currency than using VND in transactions In 2012, in the difficulty in the financial market, the individuals and enterprises had encountered difficulties in repaying the debt Besides, the ability of credit management is still incomplete and weak Therefore, the overdue debt ratio is quite high, account for 2.6% of total debit balance Until 2014, using experience and banking tools, the management team could estimate risk more exactly, so it was a successful year of VP Bank THNC in the acquisition and processing of overdue debts Over debt of branch has decreased from 2.6% in 2012 to 2.3% in 2013 and to 1.8% in 2014 Another point of credit activities is that personal credit became primary orientation of retail banks due to variety of products and right strategies Mr.Kalisdas Ghose said that tough situation of economy have not huge negative impact on personal consumption 23 23 24 24 demand like other economic sectors It is growing steadily that can force personal loans at VP Bank VP Bank appealed 57% new customers in 2013 compared to same period in 2012, manager expect the trend can occur in the future To implement the personal credit activities, the bank will make some new kind of products and services such as payment method in card services, flexible loans with concise procedures for customer’s asset purchase, investment products In 2015, VP Bank is selected to test method of governance and risk capital under Basel II standards that is both an honor but also a challenge Basel II implementation roadmap help the operation of VP safer, more stable due to the level of risk management is strengthened, capital is managed in a more efficient way At the same time, the deployment also affects interest rate differential because of the increase of cost of capital To tackle problem, the Board of Directors VP Bank has taken active measures to protect the interests of shareholders and investors as improving management efficiency to reduce operational costs, specialization thoroughly to increase labor productivity VP Bank ‘s representative said: "In 2015, VP Bank has successfully implemented risk management system comprehensively (end-to-end) for personal and SMEs, since new loan quality improved times, risk provisions fell Besides, debt collection system is set up, it leads that rate debt group decreased significantly compared with the same period last year Series of major projects to upgrade IT systems is prepared for the deployment of advanced technologies Moreover, the Board of Directors VP Bank is also particularly interested in building corporate culture being indispensable on the path leading affirmed throne in the market In general, after long time of development, the bank has tight operation to manage risk and control risk of loan portfolio Providing more diversity of loan product as well as 24 24 25 25 relevant strengthening risk management policies to attract more customers is a big purpose the bank pursue in long term 2.2 Business performance Table 2.3: Operating results of VPBank Trung Hoa Nhan Chinh 2012-2014 (Unit: billion VND) 2012 2013 2014 4.788 12.471 16.097 Net revenue from interest 4.232 10.164 13.211 Net revenue from fees and services 0.346 0.890 1.952 0.121 0.768 0.590 Net revenue from other activities 0.089 0.649 0.344 Operating expenses 7.425 7.437 7.602 Profit before tax and risk provisions -2.637 5.034 8.495 Total net revenue including: Net revenue from foreign currency trading With high effort in development and improvement in baking systems as well as experiences, the branch had remarkable achievement The total revenue had sharp increase from 4.788 billion in 2012 to 16.097 in 2014, it means the branch can remain the growth rate in double for years Thanks to effective operation and cost management, the profit also rocketed to 8.495 billion in 2014 while in 2012 they lost 2637 billion 25 25 26 26 In the end of 2014, there is a positive note in the business results of VP Bank, completed basic planning criteria as proposed shareholders' meeting Some achievements may be mentioned is the continuation achieve impressive growth steps on the scale lending (credit growth of 39%), customer deposit (29% growth), led to balance sheet production and capital has a strong structure Since then, growth in profits (up 19%), profitability indicators and efficiency of total assets, and better control of operational safety indicators These results confirmed the capacity of VP Bank governance, steps toward a modern financial institution, dynamic and transparent Thanks to the strong growth in the core activities of the bank, collecting interest securities business success, while maintaining efficient balance sheet, total net operating income in 2014 is quite high, reaching 6269 billion dong, up 26% over the previous year The largest contribution to this growth came from net interest income (up by 1,139 billion - mainly thanks to loan growth, rapid mobilization, improve the structure of the source and use of efficiency), followed by the purchase and sale of securities trading (increase 157 billion - 52% respectively) End of fiscal 2014, profit before tax of the Bank was 1,609 billion, up 19% over the previous year In particular, pre-tax profit reached 1,537 Private Banking billion (+ 21% compared to 2013) The member companies have good business, operational efficiency and closely linked to the Bank.Consolidated profit after tax also reached as high as 1,254 billion, up 23% compared to 2013.Margin / average equity (ROAE) continued to trend growth, namely ROAE 2014 1% higher than last year and reached 15% Although in 2014 the Bank had to issue shares to increase its charter capital, basic earnings per share (EPS) grew 12% compared to 2013, reaching 1,975 dong / share Margin on total average assets (ROAA) in 2014 fell slightly to 0.88%, compared with the rate of 0.91% 2013.Marginal net interest income (NIM) reached 4.42% in 2014, a 26 26 27 27 slight decrease of 0.05% over the previous year, of which, the rate of return on productive assets (YEA) fell 1.89% and the ratio interest expense on liabilities decreased 1.53% (Source: Annual report of VP Bank in 2014) Chapter Internship goals, assigned tasks, and implementing methods 3.1 Internship goals - Acquire and integrate a professional working environment, more understanding corporate culture and business lines, the regulation and procedures, and the job 27 - requirements Apply learned knowledge into practice to train and gain the professional skills - as well as working styles Chance to train research skill, solving problem skills through technical and soft - skills Identify strengths and weakness 27 28 28 - Build network of relationship 3.2 Assigned tasks - Research and develop product of bank and customer care Collect the problem and complaints from personal department Support other groups to implement programs of marketing and customer care - for personal department Work directly with customers to open cards, change information, open new bank account, provide information of product and services 3.3 Implementing methods - Research from data of bank about products, services, and customer to figure out - the way to marketing and sales Collect complaint from direct customer in branch or by email and hotlines Complete tasks under supervisors Chapter Gained Experiences 4.1 VP appraisal process  Phase 1: Customer provide the application form to consumer loans department such as loans based on salary, electricity bills, insurance contracts, business registration certificate according to life insurance loans If the customer record without error as blurred ID number, or paper electricity bill blurred, or not enough insurance premium receipts and other reasons, the files will quickly step through the next stages If the documents are fake or edited, the files will be rejected  Phase 2: 28 28 29 29 In this stage, customer will add some documents if the bank has requirement After all document is complete, it will be moved to next stage  Phase 3: It is called Phone appraisal phase that is extremely important in appraisal process of VP Bank There are many customers who not get a loan is in trouble in this phase, also known as "Reject Phone" However, if customers find the employees accepting the good record they will carefully guide you pass the evaluation stage of this phone  Phase 4: If you are through this stage as 80% completed the evaluation process VP Bank FC The appraisal stage undertakes at customer ‘s workplace to make sure they are employees If self-employed customers, they will go to the location of your business in order to estimate the possibility of income and expenditure and other issues  Phase 5: It is an evaluation stage their home address to see if it does not, this person does not exist The appraisal staff will take photos of buildings, inside the home Note: If the business address is the home address, appraisal staff will work to the client once  Phase 6: The stage is the question and answer between bankers and customers for detailed of information If the answer of customers is not fit the previous ones, it will lead to reduced amount of loans This is also the final stage of the evaluation process FC  Phase 7: The client is disbursed, contact to staff who receive an application for assistance 4.2 Credit granting process Credit granting process will be through stages following as: 29 29 30 30 Stage 1: Contact to the customers, guide the customers how to set up loan application The credit staffs need to guide the customers in fulfilling the loan application and prepare some necessary documents After that customers will submit the valid documentation to VP Bank Stage 2: Receive the loan application, check all provided information as well as validity of documents The staffs will receive directly the application from the customer and audit if the document is valid and sufficient If any documents are missed, the entire files will be brought back to customers and wait for provide all necessary data If the document is sufficient, then the staffs will move to the next step Stage 3: Credit evaluation The credit employees take the responsibility to conduct evaluation of the credit in all aspects: purpose of borrowing, financial condition, historical transaction, organizational management, risk, possible collaterals, repayment capacity of the borrower, the legal situation of the investor …, from that producing the loan appraisal report The report is the result of the evaluation about the borrower which records the comments, opinions of the officer on the feasibility of the credit, collateral situation, level of risk and possible credit line If a business or mortgage loan is applied, a loan employee often makes a site visit to assess the customer’s location and the condition of the property and to ask clarifying questions Stage 4: The decision of the authorized department The report and the entire documents are submitted to the director and credit manager for permission If there is any problem in papers or the process of evaluation, the 30 30 31 31 director will require a revaluation If not, the document will be transferred to the Credit support unit This unit is in charge of preparing, scanning and sending the whole papers to the Credit processing center, which execute the credit decision for the entire VP Bank system The center will review all the records, recommendation of the credit officer and other documents to decide whether to credit for this customers or not If customers are permissive, the bank will provide credit and execute disbursement according to the contract of two parties After granting the credit, the bank has to supervise the customers whether they use the loan for right purpose and rate of progress, whether the production and business processes have significant changes, signs of fraud or a loss… This process enables banks to collect more information about customers If the information proves the trusted entity, it will show that credit quality is guaranteed However, when the loans are in bad situations, the banks could have treatment method on time Bank is entitled to recover debts ahead of schedule, stopped disbursing credit if the borrowers break the contract Bank will require customers to add more collateral, restrict limit of credit when it is necessary to ensure credit under the control 4.3 Process of registration / modification of information and termination in using of SMS Banking for personal customers Customers want to sign up, change or stop using SMS banking service, they will need fill in the application form at any branch with some personal documents: - Identity card or passport of customers If authorize for someone, they need attach the proxy to prove After compared the data in system, staffs can follow the customers’ requirements 31 31 32 32 4.4 Personal account opening application for customers to open accounts for the first time If customers have demand for opening account, they can go to nearest branch to register They need to provide exactly personal information such as - Full name, DOB, Nationality Identity number / Passport number Address Phone number Etc Note: for minors, incapable of civil actions, the limited capacity for civil acts, the guardian must provide identity card and proof of the people's legitimate representative status 4.5 Customer communication skills a Skills of psychological judgment There are four main types of customers: knowledgeable customer; understanding customer; aggressive group, and passive group Depend of each group, we have different methods to work and communicate in order to reach the agreements With first three types of customers, I need to appreciate their understanding, bland and calm, to avoid their anger as well as profanity, obscenity their even affect your attitude and your vocabulary Politeness and seriousness can make their anger to be down The difference between two types of customers that is the final acceptance While first group can accept the refusal of the bank for a specified number of constraints that they not demand, or because of their errors from the aggressive consumer groups not easily agree So if I am not careful in my words and behavior with them, it is likely I will be in trouble because they not just fuss Meanwhile, they will continue to call 32 32 33 33 or send a letter to his superiors of you to complain And the consequences will be more trouble than I think a lot I should spend time to listen to see what their requirements are; I will ask to ensure I understand exactly what the customers want I have to guide them in specific and throughout the process they filled the information in print form, I note that because most likely your customers will fill out wrong and you have to guide them to start over Avoiding to use the specialized terminology banks because they not quite understand your erudition that only makes them more distracted Those listed as passive clients are usually people who have very limited knowledge about the field of economics, rarely dealing with banks They can be doctors, teachers, workers, small business my attention to them makes them feel safe, and if you need to retrieve a list of loyal customers, they are candidates first there b Handling skills from customer information - Listening skill: To collect information from our customers, I need to focus when customers express Do not interrupt them with its hint subjective to avoid misunderstandings can occur in the conversation Let customers express their wishes in a way and just ask customers to the point that is not clear after the - client has expressed complete Information analysis skills: This is an important step to determine the needs of customers If customers have multiple requests, you should split, sort and group transactions of the same nature together After that, I need check the all requests - again Skill feedback: This is a skill necessary for you to establish a good relationship - with customers Communication skills by telephone: This skill is probably less noticed but it can make impressive on the image of a bank They can guess the culture of a bank through a brief communication on the phone A courtesy greeting, warm voice, slowly, accurate information and affable banker's client will be appreciated c Building customer relationships skill 33 33 34 34 Based on customer psychology, combined with the information received from the customer, information processing, to meet the needs or can refuse but always satisfying customers with the information they get feedback, it is responsible of employee In addition, the appearance is also important when communicate directly to customers express to how his guidance is easy to understand and concise for the visitors, the show's dedicated service providers 4.6 Experiences of reducing pressure when usually contact to customers - Humor properly will help to reduce stress and create a certain friendliness - towards customers Patience is one of the essential characteristics Be glad if I can create more new relationships All customer needs are reasonable, however we must demand the requirement - based on the legal provisions Do not try to explain to customers angry, the apology of bank employees will be - effective I focus on learning to hone and improve professional skills, organize work in a scientific manner, create a professional environment for customers 4.7 Others experiences - Costume: politely dress up which is quite impressive for everyone Time: trying to go on time following as schedule You will have more chance to with official employees After weeks in reading the data, you can start to simple tasks like: collecting customer information and then analyzing these 34 - data under supervising of superiors Attitude: try to be politeness and respect all people, not chat with others in - working time, willingness to take any responsibilities Learn to use equipment such as: printer, scanner, other machines Apply knowledge about finance and economic 34 35 35 Chapter Conclusion VP Bank is one of founded early joint-stock commercial bank in Vietnam, it has steady development in long operating time From 2012, VP Bank grew sharply in undertaking cooperate strategies by top consultant companies of the world VP Bank pursues to become one of leading commercial banks in Vietnam and one of three retail commercial bank in Vietnam in 2017 The vision of bank reflects through main sectors: focus on personal customers as well as big corporations and consumer credits; and build consolidate organization, human resource, technologies and operation The achievements of transformation stage prove the right strategy of VP Bank, with a positive change of image, quality of service, professionalism, etc Loyal customers are also increasing with the continuous growth of customers and capital mobilization Especially the VP Bank has policies to attract talent in banking and financial sector The key elements become competitive advantages of VP Bank toward the goal of becoming one of the top five commercial banks in Vietnam and one of three commercial banks leading retailers Vietnam in 2017 The management group expect that by the vision and strategy, the bank will bring the huge benefit to the customer, focus on attention to the interests of workers and shareholders, strongly cultural construction, and contribute effectively to the development of the social 35 35 36 36 Part Evaluation of Graduate Internship Report for Internship Company/Institution VIETNAM NATIONAL UNIVERSITY, HANOI INTERNATIONAL SCHOOL SOCIAL REPUBLIC OF VIETNAM Independence – Liberty - Happiness Graduate Internship Evaluation (for Internship Company/Institution) Student’s full name: ……………………………………………………………… Student’s ID: Class: ………………………… Major: ……………………………………… Internship Company/Institution: ………………………………………………………… Internship period: …………………………………………………………… Sponsor: ………………………………………………………………………… Compliance with regulations of the company/institution: ………………………………………………………………………………………… ………………………………………………………………………………………… Relationships, communication in the company/institution: ………………………………………………………………………………………… ………………………………………………………………………………………… ………………………………………………………………………………………… 36 36 37 37 The assessment of knowledge, skills and attitudes: ………………………………………………………………………………………… ………………………………………………………………………………………… ………………………………………………………………………………………… Confirmation Hanoi, ………………………………… of Internship Company/Institution Sponsor (Signature and Full name (Signature and Full name Part References Annual report of VP Bank in 2013, 2014 and 2015 Documents from internal branch Personal Credit: Primary Orientation of retail banks (vpb.com.vn) tháng, tổng huy động vốn VPBank tăng 22% - CafeF 2016 tháng, tổng huy động vốn VPBank tăng 22% - CafeF [ONLINE] Available at: http://cafef.vn/tai-chinh-ngan-hang/9-thang-tong-huy-dong-von-cua-vpbanktang-22-2015110214312235.chn [Accessed 07 March 2016] 37 37 [...]... direction of bank in sales, marketing By researching and diversifying the market segment in right way, the bank can approach more type of customers From 2013 to 2014, VPBank differentiate a few new cards for example, international prepaid card VP Passport, VPBank Visa SmartCash, credit card VP Stepup, VP Lady Besides, Visa VP woman had been honored “Banking Product Vietnam 2014” by organization Global Banking... issued by banks Table 2.1.3: Capital Mobilization of VPBank Trung Hoa Nhan Chinh 2012-2014 Mobilized Capital Personal SMEs 2012 2013 1100 1800 980 1240 120 560 (Source: Annual report of VPBank) 2014 2552 1562 990 In 2012, VPBank THNC branch started to operate as independent branch from Kinh Do branch, however, it needed to face the trouble in capital because of economy crisis in 2008 The State bank had... 5 Conclusion VP Bank is one of founded early joint-stock commercial bank in Vietnam, it has steady development in long operating time From 2012, VP Bank grew sharply in undertaking cooperate strategies by top consultant companies of the world VP Bank pursues to become one of 5 leading commercial banks in Vietnam and one of three retail commercial bank in Vietnam in 2017 The vision of bank reflects... Insurance VPBank offers two main type of insurance: 14 14 15 15 - Insurance for women – VP Lady Care Comprehensive Medical Care Insurance – VP Medi care 1.2.4 SWOT analysis of branch a Strengths: - The branch is located at good place in Hoang Dao Thuy Street Besides convenient transportation, it also in place where high income people live around - as well as many restaurants or services are operating The branch. .. VP Bank was the 8th consecutive awarded "The Bank has international payment quality excellence" from Bank of New York Mellon The Bank of (BNYM) This is an annual award to honor the bank has an international payment transaction rate high standard power (Straight Through Processing - STP), one of the important criteria for assessing the quality of the automatic payment Bank According BNYM, in 2013, VP. .. strategy of VP Bank, with a positive change of image, quality of service, professionalism, etc Loyal customers are also increasing with the continuous growth of customers and capital mobilization Especially the VP Bank has policies to attract talent in banking and financial sector The key elements become competitive advantages of VP Bank toward the goal of becoming one of the top five commercial banks in... activities in the structure of revenues Until 09/30/2015, VP Bank has completed processing 100% of bad debt with the central bank committed to contribute actively to the goal off bad debts of the whole industry Notably, VP Bank has handled nearly 1,250 billion is collected in part due to repay customers Consolidated total assets as at 09/30/2015 VP Bank reached 195 004 billion, an increase of nearly 32,000... personal loans at VP Bank VP Bank appealed 57% new customers in 2013 compared to same period in 2012, manager expect the trend can occur in the future To implement the personal credit activities, the bank will make some new kind of products and services such as payment method in card services, flexible loans with concise procedures for customer’s asset purchase, investment products In 2015, VP Bank is selected... addition, using high technology in baking system enabled banks to complete their techniques for card payment, fulfilling the necessities from claiming clients VP Bank' s achievement may be also reflected in the performance of the card issuance Besides offering some new types of cards, VP bank build more Atm as well as POS to increase ability of using card VP bank also create network payment with other business... withdrawal services for VPBank Sercurities account  Loans - Household business loans - Personal overdraft loans - Installment loans financing working capital for household business - Personal home loans - Personal loans for house construction and renovation  Card services VPBank offers many different type of card that can suitable for various of people - VPBank Stepup credit card - VPLady credit card