2 VIETNAM NATIONAL UNIVERSITY, HANOI INTERNATIONAL SCHOOL *** GRADUATE INTERNSHIP REPORT ON BANKCARD ACTIVITIES INTERNSHIP COMPANY/INSTITUTION: Vietnam Bank for Agriculture and Rural Development, Lai Chau City Branch Address: 216 Tran Hung Dao Street, Doan Ket Ward, Lai Chau City Supervisor: Mr Chu Van Hung Student’s full name: Hoang Hien Trang Student’s ID: 11071591 Major: International Business Class: IB2012B Hanoi, 5th March 2016 i ACKNOWLEGEMENT To finish this report, I am deeply grateful to all those who have shared ideas, valuable comments and encouragement during my writing of this paper First of all, I would like to express my deepest sense of gratitude to my supervisor, Mr Chu Van Hung for his useful guidance, critical comments and valuable suggestions Besides, my sincere thanks are also given to the Faculty of International Business, International School for the devoted teaching of all the lecturers and for giving me the knowledge and studying methods Their teaching not only helps me gain essential knowledge and skills during years but also lays the foundation for my future work I am greatly indebted to Mr Hoang Van Trung, accountant from Lai Chau City Branch of AgriBank, who introduced me to Accounting and Treasury Department and continuously encouraged me during internship time at Lai Chau branch I must mention the wonderful working environment and group commitment of this bank that has enabled me a lot deal to and observe the banking activities during my internship period of six weeks I would particularly like to thank all staff from Accounting and Treasury Department and all members of Lai Chau branch of AgriBank for their help, support and providing related information, data Last but not least, I convey my sincere thanks to my family friends who inspire in different ways to complete the report and the course as well However, owing to my lack of experience and knowledge as well as the limited scope of the research, some shortcomings and mistakes are unavoidable Please kindly take into account Student, Hoang Hien Trang i GLOSSARY OF TERMS AND ABBREVIATIONS AgriBank Vietnam Bank for Agriculture and Rural Development Agriseco AgriBank Securities Joint-stock Corporation ABIC Agriculture Bank Insurance Joint – Stock Corporation AMEX American Express ATM Automatic Teller Machine C/A Current Account EDC Electronic Data Capture FD Fixed Deposit HSBC The Hongkong and Shanghai Banking Corporation ID Identification ICO International Card Organization JCB Japan Credit Bureau L/C Letter Credit MIS Management Information System PG Bank Petrolimex Group Joint-stock Commercial Bank PIN Personal Identity Number POS Point of Sale SBV The State Bank of Vietnam SMS Short Message Services SWIFT Society for Worldwide Interbank Financial Telecommunication TIN Taxpayer Identification Numbers i UNDP United Nations Development Programme VCA Vietnam Card Association VIB Vietnam International Bank TABLE OF CONTENT LIST OF TABLE AND FIGURE Figure - The organization structure of AgriBank…………………………………………….5 Figure - The organization structure of AgriBank Lai Chau City Branch………………… 10 Figure - Types of bankcard………………………………………………………………….13 i Figure - Procedure of issuing bankcard…………………………………………………… 15 Figure 5: Procedure of acquiring cards……………………………………………………… 17 Figure - Types of AgriBank card……………………………………………………………19 Table - Results of issuing cards at AgriBank Lai Chau…………………………………… 23 Table - Devices of acquiring cards of AgriBank Lai Chau…………………………………25 Table - Customer satisfaction level toward bankcard services…………………………… 25 Table - Problems when transactions at ATMs………………………………………… 27 CHAPTER OVERVIEW OF VIETNAM’S AGRIBANK 1.1 Introduction about AgriBank Vietnam Bank for Agriculture and Rural Development is the only 100% state-owned commercial bank in Vietnam Throughout its development, AgriBank has always been the largest bank in Vietnam in terms of total assets, operating network and customer base The bank’s market share includes 16% of the total funding sources and outstanding loans that make up Vietnam’s banking system as a whole Name in English: Vietnam Bank for Agriculture and Rural Development Abbreviation name: Ngân hàng Nông nghiệp Phát triển nông thôn Việt Nam Abbreviation name in English: Agribank Legal Form: A state-owned one-member Limited Liability Company Commencement of Business: 26th March 1988 Head Office: No.2 Lang Ha Street, Ba Dinh District, Hanoi, Vietnam Telephone No: (+84-4)-8313717 i Fax No: (+84-4)-8313719 Website: http://www.agribank.com.vn/ Email: headoffice@agibank.com.vn Chairman: Mr Trinh Ngoc Khanh 1.2 Brief history AgriBank’s milestone in development: 1988: Established under the name of Agricultural Development Bank of Vietnam by Decree No.53/HDBT dated 26 March, 1988 of the Council of Ministers (now the Government) 1990: Renamed Vietnam Bank for Agriculture 1991: Implemented loans for the household economic sector under Directive 202/CT dated 28 June 1991 by the Chairman of the Council of Ministers 1995: Proposed establishment of the Bank for the Poor (now called the Vietnam Bank for Social Policies) – a separate entity from the Vietnam Bank for Agriculture 1996: Renamed Vietnam Bank for Agriculture and Rural Development 2003: Awarded the title of “Labor Hero of the Doimoi Era” by the Party and the State 2005: Opened first representative office abroad – Representative Office in Cambodia 2006: Obtained Vietnam Gold Star Award 2007: Ranked by UNDP as the largest enterprise in Vietnam 2008: Awarded the “Second-Class Independence Medal” by the Party and the State Took up Chairmanship of the Asia-Pacific Rural and Agricultural Credit Association (APRACA) i Top 10 Vietnam Gold Star Award 2009: Recognized as the first bank to be awarded the “Top 10 Vietnam Gold Star” Award twice Officially kicked off the IPCAS II, connecting online all 2,300 branches and transaction offices 2010: Named in top 10 of the 500 largest enterprises in Vietnam Opened first branch abroad – Branch in Cambodia 2011: Converted into a State-owned one-member limited liability company 2012: The only bank in the top 10 ranking of the 500 largest enterprises in Vietnam – VNR500 Top ASEAN Enterprise, Top brand name of ASEAN; Top Bank for Payment, Top Banks of Vietnam 2013: 25th anniversary of the establishment, honorably received the Third-Class Labor Medal from the Government 2014: Implemented Restructuring Plan with the aim of continuing to play a key role in the system of credit institutions in Vietnam, directly responsible for implementing the policy of the Party and State on development assistance and the provision of financial services for agriculture, rural areas, and framers The only bank in the top 10 ranking of the 500 largest enterprises in Vietnam – VNR500 1.3 Business volume In view of the above, the Bank within a period of 28 years of its operation achieved a remarkable success In 2015, AgriBank possessed total assets of VND 762 trillion (USD 36 billion), a broad operating network of 2,252 branches and transaction offices across the country (covering 63 provinces and cities) and nearly 40,000 staff AgriBank’s customers include 10 million house-holds, individuals and 30,000 enterprises 1.4 Vision To stand out as a strong, modern and prestigious multiple banking and financial group in the local market as well as international market 1.5 Mission  High quality financial services with the help of the latest technology        Fast and accurate customer service Balanced growth strategy High standard business ethics Steady return on shareholders' equity Innovative banking at a competitive price Attract and retain quality human resource Firm commitment to the society and the growth of national economy 1.6 Core values      Honestly Discipline Creativity Quality Efficiency 1.7 Organizational structure 1.7.1 Organizational chart With a long history of development, AgriBank affirms its prestige day after day through a diversity of areas: Wholesale banking, retail Banking & network, Treasury, Risk management, finance and Accounting, Operations and Business Supports For more logical and clearer view on AgriBank’s organization structure: BOARD OF DIRECTORS SUPERVISORYB OARD 10 SECRETARIAT TO BOD RISK MANAGEMENT COMMITEE GENERAL DIRECTOR CHIEF ACCOUNTANT DEPUTY GENERAL DIRECTOR FUNCTIONAL DEPARTMENTS OPERATIONS CENTER TRANSACTION OFFICES TYPE I, TYPE II BRANCHES REPRESENTATIVE OFFICES ADMINISTRATIVE ENTITIES TYPE III BRANCHES TRANSACTION OFFICES Figure - The organization structure of AgriBank Source: AgriBank - Annual report 2012 SUBSIDIARIES BRANCHES 31 Staff attitude 0 82 14 100 Table - Customer satisfaction level toward bankcard services Source: Practical Survey From the survey results, we can see current customers satisfied with the services provided on the card, such as the service attitude of staff (82%); Machine quality (54%); card service (52%); Moreover interest (30%), service charges (26%) These indicators are highly appreciated by clients The reason is due to the Branch has a professional, dedicated human resources, they instructed attentive to customers; the quality of the machine has been relatively stable and functioning well Besides, the Branch has also completed many features such as: Top-up phone, goods payments, game recharge… to serve the needs of consumers better and better The next factor gained satisfaction of customers is the interest rate, the Bank often raise interest rates during holidays, for loyal customers there is preferential interest rates to compete with other banks as well as customer trust In addition, the Bank also exempts or reduces the service charge fees such as printing bills, free transactions charge at AgriBank ATM At the same time the Bank continues to develop additional services on card and further quality improvement of ATMs to achieve the highest level of satisfaction from customers Besides customers with high satisfaction levels with the above criteria, there is still an amount of customer in the opposite Customers dissatisfied about placement of machines accounted for 48%, while the interest rate equivalent to the charge service and quality is equal to 12% of the machine The reason that customers often not satisfied with the position of machine with a high rate because the Bank puts ATMs in center that cannot cover all geographical areas, so customers usually need to pay for travel to carry out transactions 2.6.2.3 Existing problems and difficulties Besides successes achieved, card products and services also had drawbacks Firstly, research target market was inefficient Researching market and finding out who is the potential customer play a strategic role in developing card products and services Whether the 32 branch should develop a new product or service, add value for customers, set a fee or price policy… all depend on the findings of target market study Various methods of market research are used to find out information about markets, target markets and their needs, competitors, market trends, customer satisfaction with products and services, etc Businesses can learn a great deal about customers, their needs, how to meet those needs and how the business is doing to meet those needs Businesses not need to be experts at methods of research either However, researching, collecting, and studying information of card services have not synchronized and collection activities have not carried out frequently Market research has just studied mainly at card centre by collecting information on websites, The State Bank of Vietnam, banking card association, press…As a result, at branches, researching market for card products and services coped with many difficulties Secondly, it is drawbacks of functions, utilities and quality of services Although total quantity of issued cards was quite high and continuously increased, quality of card products and services has limitation At the present time, domestic card is mainly used to withdraw cash at ATM; transactions for payments at EDC/POS are very few About the quality of services, errors in network, suspension service still occurred These errors affect negatively to prestige, trademark of AgriBank as well as branch Long waiting time withdrawal Damage, Error Card Retrieval Number of ticks/50 papers 15 26 22 % 30 52 44 Table - Problems when transactions at ATMs Source: Practical Survey The table above shows that damage, error can be seen as top difficulty when doing transactions at ATMs, accounted for 52% The reason is lack of frequent maintenance and repairment, due to financial difficulties of the bank Additionally, the processing system of the Bank overloads on rush hours, the old system has not been upgraded, the network service provider is not stable, often has line faulty leading to non-implementation error transactions or 33 transactions to be suspended The next inconvenient followed is machine often “swallow up” 44% card This shows the quality of the ATM is not really stable and maintenance work has not been fully implemented The next difficulty is to wait long as withdrawals accounted for 30% This is because there are too few machines, while many customers demand, or due to slow motion machine High demand of cash withdrawals also caused overloaded ATMs ATMs mostly located in the most central place, partly because people concentrate on the cash machine in the center or are not proficient in using ATMs that usually time consuming Some clients withdraw money up to several dozen million leads to people waiting in line Thirdly, the price and customer policy were still not flexible The branch follows the rules of AgiBank The bank has not had its specific strategy and program to calculate exactly fee for each type of card products and services Therefore, defining fee of services did not evaluate exactly core, effectiveness and quality of services and products Defining fee of services now still bases on the fee of other commercial banks in the market Fourthly, marketing activities were not inadequate Advertisement, promotion activities for products and services in general, and for card ones in particular have not done methodically in a long-term plan There were not many marketing activities and effectiveness of them was still not high Advertising leaflets, panels, images… were not diversified, distinct and have not attracted customers well In addition, current network of card products and services of the bank distributed basically at counters of branch Whereas some commercial banks began distributing their products and services by modern ways such as on Internet, by issuing agencies, in restaurants, and in shops, etc Last but not least, that is the degree of comprehension, knowledge, degree, and many skills of marketing staff Average age of marketing staff is quite young; this is a strong point of workforce On the other hand, it also has disadvantage Marketing staff is young; the branch was established for short time so sometimes operation lacks professional skills 34 So as to develop card operations of the branch, affirm a worth position and importance in the overall operation of a modern commercial bank in the 21st century, all above problems and difficulties must be addressed and overcome by AgriBank Lai Chau as well as AgriBank CHAPTER JOB PART 3.1 Internship objectives 3.1.1 Primary objective The primary objective of this report is to familiar with the working environment of present institutions and also fulfill the requirement of IB theoretical knowledge gained from the coursework of the IB program in a specific field 3.1.2 Secondary objectives  To understand and analyze the overall activities of AgriBank, Lai Chau City Branch  To be familiar with different products of the branch  To know the procedure of accounts opening and closing at different accounts in this      branch To evaluate the existing activities and techniques of the branch To study the operational efficiency To find out some problems related to its general banking services To suggest the ways and means for improvement in policy and techniques To relate the theoretical learning with the real life situation 3.2 Internship position, duties and methodology Position: Support staff in the Plan and Business Department During internship period, I have read and referred to several documents relating to the branch which the sponsor has gave me, so I could just learn as well as use right for contributing making job-to-do smoothly I got direction of the staff from Account and Treasury Department as well as all staff of the branch, their hands-on, on-site guidance (both theories and practices) helped assigned work completed quickly and effectively 35 Also, by direct observation of the work at the office or away on experimental observations works, it helps me understand the nature of the problem and little crestfallen toward professional obstacles Task assigned: I was in charge of instructing customers the procedure of opening an account Methodology: I have learned the procedure of opening an account and the documents that are needed for opening an account and types of accounts dealt by AgriBank Lai Chau I used to tell clients they need two copies of their photograph and two copies photograph of the nominee and the photocopy of the client’s and nominees national ID After customers filled up account form, if there were some forms which were filing up without putting account number, title name, nature of organization etc some form kept without proper address, TIN, National ID card number and so on, I then made phone calls for collecting necessary photograph, photocopy of trade license, National ID card or any other inquiries to complete those information from attached required certificates or copies Once completed, I check all again before giving the sponsor to check and edit Task assigned: Distribute desired cheque book Methodology: Firstly, I asked customer’s name, account number and then verifying them, receiving them from the courier moreover sometimes making phone calls to those clients who did not collect their cheque book after passing or month Task assigned: Used the photocopy and printing machine for required purpose Methodology: I helped the staff in autograph on administrative documents Each document has different legal value If they need the autograph of financial - accounting report, I met the Chief Accountant for help Personnel issues will be resolved Human Resource Department, etc Task assigned: In internship time, I had the opportunity to prepare documents for the year-end meetings After that, I wrote the report of the meeting as a secretary 36 Methodology: Before the meeting, I arranged documents, highlighted some important contents and photocopied for the people who join the meeting I also checked facilities as lights, projectors, laptops, air-conditioners During the meetings, I noted the content of the meeting, comments, problems and solutions to prepare for final report Task assigned: Besides the administrative activities, I supported to organize a “Tết Sum VầyBính Thân 2016” event for the staff of the branch Methodology: The bank organizes a Tết event for the staffs end their families I built ideas and plan together with other young staff After that, we decorated branch's large hall, prepared buffet food, amount of entertainment, games for children We have made something very meaningful and wonderful for special period of the year CHAPTER RESULTS ACHIEVED 4.1 Content of theoretical knowledge was strengthened - During practice, the theory of the subject Informatics Facility has been applied when I edited text with Microsoft Word, worked with statistics using Microsoft Excel, and content design works with Microsoft PowerPoint - Thanks to courses in International Human Resource Management, I was able to recognize the different functions of the departments of the company to carry out related work better - In the Principle of Marketing and International Marketing, I also had basic experience with the organization of events, public relations content including pre- and post-event - In professional working environment, I could practice my communication with the manager, colleagues at work, how to deal with partners or customers 4.2 Practical skills In graduate internship, I have gained some good skills: - Microsoft office skill: when I performed tasks such as data entry, preparation of financial reports, meetings documents, supporting documents Everything needs to use Microsoft office software, so I has improved the lot of typing skills, using Excel to calculate the data, using PowerPoint for making contents of the meetings 37 - Business communication skill: real working environment help me had more skill in communication with the director, the managers, the staffs in company I could learn to take a position, a few suggestions for directors or executives to help them have a more comprehensive view of the overall company and build the good relationships in the future - Time management skill: As a new staff, sort of work is very important I can ask the instructor how to manage this time: work schedule, the rational allocation of work, complete the work on time with good quality I can also develop a plan for themselves during the internship, then need to rely on it to perform - Other skills: Firstly, I go to work on time, it shows respect for the provisions of the company, the job you are doing Secondly, business attire usually use two specific colors white and black, elegant costumes, makeup gently Thirdly, I needs to turn off the phone while working to not affect other employees Fourthly, I cans show professional in the assigned work and in the workplace 4.3 Practical experience After weeks of practice at AgriBank Lai Chau, I myself have learned a lot from the staff in the branch and accumulated valuable lessons that would be very useful for my work later These lessons are as follows: - I can work under pressure Someday I feels tired and stress because they have a lot of work to complete They need time management plan: prepare for the meeting tomorrow, updated data for the business report, complete some documents Everything should be arranged in chronological order in to being, or the degree of importance of the work to be done, so that will help you reduce stress and can get the job done better - I can increase confident in the career In the course of internship, I must face and overcome “fears no name” that one can have in professional work environment I will know how to apply the knowledge and skills had to get things done, the achievements will create more confidence for everyone - Through internship, I have a clearer view of the strengths and the weaknesses and my own interests Equally important, I realize the things that I not like doing My strength is business communication, have the ability to communicate ideas well, to convince everyone who heard and appreciated 38 - I develop better work habits Besides how to manage work, I also learn from colleagues by observing positive habits and negative habits It helps me to show myself better, increases ability to observe and analyze the situation 4.4 Contribution to AgriBank Lai Chau I had 6-week internship in AgriBank Lai Chau worked as a trainee support staff in Plan and Business Department In this time, I prepared data, documents, etc for the year-end meetings of the nranch Furthermore, I opened 23 new accounts Besides, I helped the Chief to complete Financial Report in 2015 I and the young staff of the branch organized a Tet even for the employees and their families 4.5 Further recommendations for improvement Renovation of customer service The bank should make its service prompt so that people need not give more time in the banking activities and fell easy to perform all respective activities Moreover they have to come up with new facilities and offer which will attract more client and help to ensure their premium as well as loyal customer forever Therefore, they have to ensure:  The working process more faster with better computers and operating systems  Trained, experienced, smart, knowledgeable as well as intellectual personnel to provide fastest and the best services  Individual attention can be given to customers in order to better understand the customer’s needs and better satisfy them (Cheques, deposit slips are not written properly by the customers so the employees have to that)  More ATM booth in merchant location  More Gifts, Discounts as well as differentiated interest rates on several loan  and deposit schemes for the Premium Customers Car parking lot Ensure proper division of labor and human power 39 The human resource departments of the bank have to ensure proper division of labor in desk for handling the rash of customer in an efficient way Therefore based on importance and work load they have to ensure proper division of labor Moreover by increasing the numbers of personnel try to maintain the premium banking objective Mainly the number of human resources is needed in Front Desk and in clearing section which really insufficient for giving services to huge number of customers Ensure proper compilations and maintenance of files Ensuring proper customer service is a continuous process in banking business Which is vital for it success The service starts from the first day of customer interaction with banker To understand customer, maintain interaction, conducting banking activities and for the security purposes the file maintenance of individual client is most important If one single paper is missing then it can create a big problem as well as hazard to both banker and their customer Therefore both branch management and all personnel should more conscious about the proper compilations as well as decoration for keeping important files Ensure availability of machineries Every department should ensure the availability and proper maintenance of necessary machines like photocopy and printing machines Ensure employee satisfaction Management of the bank has to provide time to time recognition of their employee Moreover short probationary period and on time promotion motivated the employee to perform well in their day to day activities But the most important thing is the overall motivational activities should be proceeding under fair judgment based on performance rather internal politics In addition through assurance of proper division of labor, incentive for over duty and mandatory leave help to overcome huge working load and enjoy a sound as well as healthy life Besides good relationship amongst employee and sound working environment also help the employee to be satisfied with their job 40 Ensure proper promotional activities They must prepare an organized set of plan regarding the advertising and promotional activities which should include billboards, internet advertising and sponsorship The sales team and officers should provide periodic training on interacting and dealing with different classes of potential and existing customers Ensure effective computer literacy As the bank is now mostly depends on computer therefore to increase the computer skills of employees, the bank should provide training Though they have knowledge about computer but it is not enough So bank should provide training to their employees to make them efficient in computer Ensure of proper decoration and expanded office area The branch authorization should have to be more conscious and innovative in their interior decoration to attract client from all ages As Lai Chau area is the developing area, the rush of client is the common scenario of this branch so the space should be extended for conducting and performing sound banking activities, service as well CONCLUSION Bankcard is a modern, convenient payment method and become more and more popular in Vietnam as well as all over the world Bankcards directly push “Non-cash payment scheme” of Government into operation It helps reduce cash pressure and it is a necessary tool to reach non-cash society Card operation increasingly develops and plays a more important role in bank business As a result, bankcard products and services are very important businesses of banks, contribute to revenue increasingly, and help to diversify banking products and services Vietnam card is a great potential market Joining bankcard market later than many other commercial banks, however, AgriBank takes advantages of a nationwide network, good prestige and reputation So over thirteen years of development of AgriBank card, AgriBank 41 now ranks the 2nd in the card market The time of operation is quite short, so AgriBank Lai Chau has coped with many difficulties and challenges However, by suitable business strategies, efforts of the branch, and support from AgriBank, we believe that AgriBank Lai Chau can get positive results to bring card products and services to more customers Card services will become one of the top services and also confirm AgriBank’s trademark and its position in Vietnam card’s market in the near future By analyzing, evaluating of actual state of card operation at AgriBank Lai Chau, the report suggests some opinions, solutions in contributing to improve and develop card operation at the branch However, the time is short and the scope of the report is very big, those suggestions may be insufficient I hope to receive ideas, comments from professors, teachers, readers, and friends to improve my report BIBLIOGRAPHY Vietnamese Đinh Bách Thanh toán không dùng tiền mặt chiếm 15% http://www6.vnmedia.vn/newsdetail.asp?newsid=189842&catid=25 Ngân hàng Nông nghiệp Phát triển nông thôn Việt Nam (NHNo) (2009a) Tài liệu hội nghị tập huấn nghiệp vụ thẻ, Hà Nội NHNo (2007) Quyết định số 1292/QĐ/HĐQT/TCCB (về việc điều chỉnh chi nhánh phụ thuộc NHNo) NHNo (2009b) Tài liệu hội nghị triển khai hoạt động sản phẩm dịch vụ công nghệ thông tin năm 2009, 13-24, Đà Nẵng NHNo – Chi nhánh Lai Chau Báo cáo kết kinh doanh 2013 2014, 2015 http://www.agribank.com.vn/ English http://en.wikipedia.org/wiki/Bank_card http://en.wikipedia.org/wiki VIETNAM NATIONAL UNIVERSITY, HANOI SOCIAL REPUBLIC OF VIETNAM INTERNATIONAL SCHOOL Independence – Liberty - Happiness Schedule of the graduate internship Internship Company/Institution: Vietnam Bank for Agriculture and Rural Development, Lai Chau City Branch Supervisor: Mr Chu Van Hung Student’s full name: Hoang Hien Trang Student’s ID: 11071591 Class: IB2012B Major: International Business Week Date Tasks performed 18th – 22th Outlining the internship, understanding the background theory Jan in bankcard activities 25th – 29th Carefully observing activities of bankcard Jan 15th – 19th Practicing to issue the models of customers Feb 22th – 26th Making phone calls for collecting necessary photograph, Feb photocopy of trade license, National ID card or any other inquiries Week Date Tasks performed 29th Feb – 4rd Printed out the transaction listing of previous day for checking Mar 7th Mar Debit and credit voucher – 11th Accomplishing the internship report and asking for Certification of Internship VIETNAM NATIONAL UNIVERSITY, HANOI INTERNATIONAL SCHOOL SOCIAL REPUBLIC OF VIETNAM Independence – Liberty - Happiness Graduate Internship Evaluation (for Supervisor) Student’s full name: ……………………………………………………………… Student’s ID: Class: ……………………………… Major: ………………………………………………………………………………… Internship Company/Organization:…………………………………………………… Supervisor: ………………………………………………………………………………… The performance of the schedule: Internship period starts from…………………………… to ………………………………… ………………………………………………………………………………………………… Awareness, attitude: ………………………………………………………………………………………… ………………………………………………………………………………………… ………………………………………………………………………………………… Other comments: ………………………………………………………………………………………… ………………………………………………………………………………………… ………………………………………………………………………………………… Hanoi, ………………………………… Supervisor (Signature and Full name) [...]... position, reputation and brand image of AgriBank CHAPTER 2 INTERNSHIP AT AGRIBANK, LAI CHAU CITY BRANCH 2.1 Introduction of Vietnam Bank for Agriculture and Rural Development – Lai Chau City Branch In 2013, Vietnam Bank for Agriculture and Rural Development – Lai Chau City Branch was founded under Decision No 1292/QĐ/HĐQT/TCCB dated October 15 th, 2013 by the Board of Directors of AgriBank with the primary... remittance (A transfer service), etc To AgriBank Lai Chau, inherited reputation and successes of AgriBank, the branch has its decisions, policies to precede those successes AgriBank Lai Chau posts in the account 16 dependently, has its own seals, organizes and operates under Regulation on organization and operation of AgriBank AgriBank Lai Chau provides products and services which serve: - Personal customers:... AgriBank is one of the 24 biggest commercial banks in Vietnam which has been connected to Visa and Banknet All the card products which labeled Visa and Banknet logo will be accepted for payment at any ATM/POS bearing logo of AgriBank, Visa and Banknet in both domestic and overseas Connecting to Visa, Banknet is the perforce development step of AgriBank in the process of integration to enhance AgriBank... of Lai Chau city in a comprehensive and sustainable way Since its establishment, AgriBank Lai Chau has continuously extended trading networks, diversified items of business, currency, and credit, promoted capital sources The branch is also focusing on improving the qualification of staff both in professional knowledge, skills and 14 foreign languages Lai Chau branch concerns not only stabilizing and. .. implements of the full functions and responsibilities of a modern and prestigious bank AgriBank Lai Chau was upgraded to type I branch in 2015 affirming important position of the branch in AgriBank system 2.2 Organization structure Through years of operation, AgriBank Lai Chau has developed widely, at the present time it has a business network of 2 transaction offices AgriBank Lai Chau is organized under the... funds and information between issuing and acquiring members The exchange of financial information is called clearing The exchange of the actual funds for the transaction and the fees associated with them is called settlement The term used to refer to the clearing and settlement system as a whole is interchange 2.6 AgriBank card activities in AgriBank Lai Chau 2.6.1 AgiBank cards AgriBank joined the bankcard... use the card within demand deposit account balance and/ or overdraft for payments of merchandises or services or for cash withdrawal/advance and other services at ATM/EDC and other cash disbursement points in domestic area Benefits and advantages: Customers can withdraw cash at 1702 ATMs and thousands of EDC/POS at AgriBank’s transaction counters - Cards can be used for products and services payment at... million/card for Standard/Gold card and up to USD 5000 for Platinum Card when satisfying AgriBank conditions Customers enjoy competitive interest of lending via credit card and are free of interest for all payments made for goods, service for 45 days when making payments all outstanding loans upon maturity 2.6.2 Actual situation of AgriBank card in the branch The Board of Directors has made plans, decisions and. .. ward, Lai Chau city a vast residential area with many convenient economic conditions, AgriBank Lai Chau has advantage to do business effectively Right from the beginning of its operation, though was difficult due to the lack of manpower and facilities , but the leadership and staff of the branch has made great efforts to achieve good results and significant contributions to the development of AgriBank,... Administration Department of Agribank Lai Chau 2.3 Products and services AgriBank has been made an effort in developing traditional services as well as other modern and valued added services This has enabled AgriBank to diversify its own products suitable to each segment of customers At the present time, AgriBank becomes the leading bank in developing products: Mobile banking, SMS banking, VNTop up, SMS remittance