INTERNSHIP REPORT ACKNOWLEDGE First and foremost I would like to thank the International School, Vietnam National University, Hanoi for facilitate me to have this internship program so I can accumulate valuable practice experiences, get the very first concept of an export and import staff professional career in Konet Express Company Ltd Those experiences with the knowledge I learned during the time at school would be not only a platform for the thesis but also the beneficial package I can prepare for my future job Especially, I would like to express my deepest thank to Mr.Chu Van Hung – instructing lecturer who has instructed me and guided me to complete this report Besides, I want to express my warm gratitude toward all staffs, seniors, managers and partners of Konet Express Company who helpful supported me during six – week of internship I would like to take this opportunity to say thank for their coaching, training and leading throughout the internship program Finally, I want to give my wishes for all teachers, hopefully they have good health and gain more successful in career Again, sincerely thanks INTERNSHIP REPORT LIST OF TABLES Table 1: Organizational structure of Konet Express Co Table 2: Business Results of Konet 2013 – 2015 Table 3: The output of freight forwarding by air 2013 – 2015 Table 4: The output of freight forwarding by sea 2013 – 2015 Table 5: The output of goods from logistics services 2013 – 2015 Figure 1: Business Results of Konet from 2013 to 2015 C/O: Certificate of Origin FCL: Full Container Load LCL: Less than Container Load CDs: Customs Declaration sheet MSDS: Material Safety Data Sheet D/O: Delivery Order fee INTERNSHIP REPORT PART 1: INTERNSHIP REPORT CHAPTER 1: OVERVIEW OF KONET EXPRESS COMPANY LTD 1.1 The general introduction about Konet Express Co.Ltd  Vietnamese name: Cong ty trach nhiem huu han mot vien giao nhan Konet  International transaction name: Konet Express Co.Ltd  Date of establishment: 25th Sep, 2009  Type of business: Limited Liability Company one member with 100% foreigner owner of Korea  Legal representation: Mr CHO SEUNG HWAN  Address: 17th floor, 106 Hoang Quoc Viet street, Cau Giay District, Hanoi • Tax code: 0104184295 • Phone number: 04 37876265 • Email: manager.han@konetexpress.com  The branches of the company: • Branch 1: Floor 3, building Khanh Hoi, No / 3C Le Hong Phong • Street, Ngo Quyen District, Hai Phong City, Vietnam Branch 2: 3F, Falcon T & T Building, 338 Ben Van Don, Ward 01, District 01, Ho Chi Minh City, Vietnam • Branch 3: Lot F1, Que Vo Industrial Park, Que Vo, Bac Ninh, Vietnam  The main areas of activities of the company are logistics and international transportation  “Management by objectives” is dominant method of management of the company INTERNSHIP REPORT 1.2 Company’s milestone:  20th June 2007: Established with the name is “Konet Vietnam Forwarding & Transport Trading Co.Ltd” and is subsidiary company of Korea in Vietnam  25th September 2009: Konet Vietnam completely separated from Mother Company in Korea and renamed to “Konet Express Co.Ltd” March 2010: The first branch is established in Ho Chi Minh City July 2010: The second branch is established in Hai Phong City October 2010: The third branch is established in Bac Ninh province June 2011: Started the construction of Konet Bonded Warehouse with     total floor area of 15,000 square meters  December 2012: Commenced the operation of Konet Bonded Warehouse with total floor area of 15,000 square meters 1.3 Mission, Vision and Core Value:  Mission: With the motto “Client’s Interests First”, Konet always believes that offering the most comfortable services with the best quality to customers is the most important decisive element for their success and reputation  Vision: Customers trust Konet as the preferred global express and logistics partner, leading the industry in terms of quality and profitability  Core Value: To deliver excellent quality • Our core business is to deliver excellent service – for any product, at any time, at any place • They provide their services based upon the demands of their customers in their national and international markets To make their customers successful • Customer satisfaction is the No.1 factor • Our customer’s success is their success They strive to establish long –term business partnership with their customers INTERNSHIP REPORT 1.4 Organizational structure of Konet Express: Director General Management Administration Department Personnel Administration Financial Accountant Business Department Air Line Sea Line Import - Export operational department Air Export Air Import Sea Export Branch in Hai Phong Table 1: Organizational structure of Konet Express Sea Import Customs staffs Branch in Ho Chi Minh Branches Branch in Bac Ninh INTERNSHIP REPORT 1.5 Business Sectors: Konet Express Co does business in many areas in which it focus on following services:  Sea transport services: As one of leading freight forwarding, Konet committed to providing forwarding services for sea transport variety with the best quality With the strong agent network, services forwarding of sea freight at Konet constantly evolving and improving Branding of the company has been widely disseminated  Air transport services: Air services of Konet supply best booking offer, ensuring exactly on time and closely monitor the journey of goods Based on the good relationship with the airlines and closely coordination, Konet always try to bring our customers peace of mind and safety of its goods  Logistics services: supply professional logistics services including Freight Forwarder, Customs Services, and Logistics & Distribution merchandise Konet is the trusted partner of major companies operating in the electronics industry, consumables, fresh fruit, textiles, frozen seafood, 1.6 Business Culture:  “People, People, People” is the first core value - KONET EXPRESS is people-oriented • They respect their people • They invest in their people  “Customer Focus” - KONET EXPRESS prides itself on its focus on the customer – our partner • They see things from the customer’s perspective • They Take It Personally for our customers  “Excellence through Quality” - KONET EXPRESS is committed to quality in everything • They expect high standards • They embrace continual improvement • They strive for innovation  “Community Responsibility” - Aware that their communities contribute to their success • They maintain high safety standards and demonstrate their concern for the environment INTERNSHIP REPORT They embrace an ethically-sound code of conduct They understand that their communities contribute to their success They focus their community efforts on education for young people 1.7 The facilities of the company: Undergo years of development; the company has built a system of the • • • facilities, infrastructure sufficient to meet the needs of production and its development The company is headquartered is located in the city of Hanoi with three other branches with other departments and functional rooms are equipped with computers and specialized software, specialized container fleet with more tangible assets and other intangible 1.8 Finance of the company: Initial charter capital of the company is 2.36 billion VND (three billion, three hundred and sixty million) by Mr Cho Seung Hwan are investors INTERNSHIP REPORT Chapter 2: Services activities of Konet Express CO.Ltd 2.1 General introduction about services activities of Konet Express Co.Ltd  Services of multimodal transportation (logistics activities): Konet currently provides services for multi-modal transportation of goods and commodities typically particularly by road, rail, river and sea The company has partnered with the ocean carriers and rail transport company to provide transport services multimodal from warehouse to warehouse, ensuring convenience and low cost  Services of customs clearance and import - export of goods: Up to the present time, there are points Konet Inland Customs located in Hanoi and Bac Ninh In these two logistics centers, the company provides customers with the following services: customs brokerage, international freight forwarding, import and export entrustment of goods by sea, road, rail and air via the gate in the domestic and national borders; goods inspection service conducted at the point of customs clearance  Freight forwarding services ( sea, air, road)  Consultation document import / export  Cargo storage system  Recovery of agency  Stevedoring, warehousing, inventory  Inspection outpost  Transportation services and daily catch  Packaging and labeling  Transportation service vouchers INTERNSHIP REPORT 2.2 Business Operations Results of Konet Express Co.Ltd 2.2.1 Operating Financial Results: To achieve business goals, the entire company has been tried to work and achieve positive results as follows: • • • Revenue of 2013 reached 65,834,477,452 VND Revenue of 2014 reached 70,287,094,145 VND Revenue of 2015 reached 75,749,710,939 VND (Results from the business reports from 2013 to 2015) The company’s operating financial results, as compared to the previous year, are summarized hereunder: Table 2: Business results of Konet 2013 - 2015 (Unit: VND) Revenue Expense Profit (before tax) Profit (after tax) 2013 2014 2015 65,834,477,452 70,287,094,145 75,749,710,939 64,645,437,392 68,867,180,022 74,084,269,407 1,189,040,060 1,419,914,123 1,665,441,532 891,780,045 1,064,935,592 1,249,081,149 Source: Financial Accountant Department INTERNSHIP REPORT Figure 1: Graph of business results of Konet from 2013 to 2015 From 2013 to 2015, both of revenues and profits of the company increase dramatically Namely, in 2013-2014, revenue raises 4,452,616,693 VND (~6.7%) and profit increases 173,155,547 (~ 19.42%) Besides, in 2014-2015, revenue increases 5,462,616,794 (~7.77%) and profit is 184,145,557(~17.29%) Although, in the difficult period of economic development, the revenue and profit of Konet also increase, it proves that the company operates and manages the business effectively and efficiently 2.2.2 Potential Customers, Partners and Markets  The target market for forwarding and logistics activities of Konet concentrated in South East Asia, Japan, China, Korea, EU and USA  Konet cooperated with many big and extensive partners to serve the most adequate and professional services for customers • For air services, Konet’s partners are airlines such as: Singapore Airlines, Thai Airways, Malaysia Airlines, Japan Airlines, China Airlines, Eva Air, Korean Airlines, Asian Airlines, United Airlines, Lufthansa Airlines, Air France, Cargolux, Vietnam Airlines… • For sea services, Konet partners are shipping lines such as: MAERSK, CMA, MOL, NYK, Wanhai, ZIM, KMTC INTERNSHIP REPORT When the goods arrived to airport, we have to carry out the customs declaration transit/ Unloading airport terminal and charge airport charges like warehousing charge, splitting bill fees…The next step is cargo release and truck loading After that, we transfer the goods from airport’s warehouse to factory arrival and charge inland trucking fees Besides, we charge handling fee for import cargo only because after the goods arrived to airport, it immediately move to warehouse of airport; in here, the warehouse staffs will divide goods following House B/L and Master B/L This step is the most time – consuming because the conditions of warehouse airport in Vietnam are very weak and under standardize c OCEAN – EXPORT INTERNSHIP REPORT The goods for ocean – exporting usually have large volume so the first step is pre - export customs; it consists of preparing the customs documents and CDs That is the most time – consuming and difficult to reduce the taxes After the goods are transferred from departure factory to container yard, we make CD transit, we have charge some fees such as: trucking fee, custom supervisor fee and local charges (THC, seal fee, B/L fee, CFS) Then the goods are loaded to the cargo and transfer to the port departure d OCEAN – IMPORT Ocean – import is nearly similar to the air –import but in ocean – import, we have to charge both of D/O fee (pay for shipping) and Handling fee (pay for forwarder) In the other hand, in air – import, we pay either D/O or Handling fee INTERNSHIP REPORT Chapter 3: Internship Objectives, contents and method of implementation 3.1 Internship time: From 18th Jan, 2016 to 10th Mar, 2016 3.2 Internship schedule: Time of working: Monday to Friday 8.30am to 5.30 am Week Date Tasks Performed 11th Jan – 15th Jan • • Copy and print documents Enter the data 18th Jan – 22nd Jan • • Prepare the documents Check House B/L, Master B/L, C/O 25th Jan - 29th Jan • Enter the data and make report (cargo report and C/O report) 15th Feb -19th Feb • Learn and make process of customs procedures 22nd Feb - 26th Feb • Get acquainted with management software “Konet Forwarding Management” 29th Feb – 4th Mar • Make process of import and export procedures 3.3 Internship objective: At university, we had few courses that provide graduates with a specific professional qualification It is generally up to students to define and implement their own personal career plans Internship itself is a stepping stone between university and career and also assists them in planning their future studies An internship program is an important part to students in not only studying process but also in career Namely, in deep, these practices help students will understand how to the job after graduation and timely adjustments, along with strategies more appropriate training INTERNSHIP REPORT To me, during my months of internship, I want to actively contribute to the company’s objectives by applying the knowledge I obtained during my education such as: technical of foreign trade, international trade management, communication, organization and management… Besides, I wanted to benefit from the experiences I wanted new challenges and to learn, improve and develop new sets of skills I would like improve my English language by working along with my colleagues and communicating with the clients of Internship Company I also want to practice and improve the different skills that I developed during my education 3.4 Internship procedures: I was assigned to intern at export - import operational department and completed the following job with the help of the colleagues and my partners: Learning about the structure, organization, functions and duties of each department Learning about the professional knowledge Photo documents and papers Entering the data Preparing the documents Checking the House B/L, Master B/L, C/O, invoice Entering the data and making reports (cargo reports, C/O reports) Learning about the process of customs procedures (import-air, export- • • • 10 • • • air, import-sea, export-sea) Getting acquainted with Konet Forwarding Management Learn code number (Ex: LTRV local trucking charge – VAT) Enter the software (buying/selling) Export the data from software Processing of importing/exporting procedures Make customs procedures Processes and procedures of picking up goods Processes and procedures of exporting goods 3.5 Method of doing the internship’s jobs: 3.5.1 Checking House B/L, Master B/L, C/O, invoice INTERNSHIP REPORT  Checking House B/L and Master B/L or C/O means that checking about: consignee name, vessel no, port of loading, port of discharge, container no and seal no, no and kind of goods, description of goods, gross weight and measurement, date on board, total number of container or package  Checking invoice means that checking Seri no, invoice no, date, name, tax code, total amount of money, contents of invoice  This checking is time – consuming but requiring meticulously, carefully and absolutely accuracy  While checking if they are wrong or missing should make notes right on the list to add or fix INVOICE INTERNSHIP REPORT MASTER B/L INTERNSHIP REPORT HOUSE B/L INTERNSHIP REPORT C/O INTERNSHIP REPORT 3.5.2 Learning about basic sea freight operations The purpose of this learning is to understand what type of containers are used and what kind of equipment are used during the whole freight operations and to know which vessel is selected for each shipment There are four major container types, the 20’, 40’, 40’ high and the 45 foot containers I see which container is used while shipping While using these containers on the Vietnam highways, a 40’ container cannot have more than 44000lbs of cargo weight to operate on the highway A 20’ container can have no more than 45,000 lbs of cargo weight to operate on a highway An interesting fact is that a 20’ container has a heavier payload because of its tri-axle chassis and the fact that the 20’container is 2425 lbs lighter than the 40’ container Chassis are equipment used to carry the load on the highway and sometimes the drivers are penalized if they are carrying a heavy load The following table shows how weight and balance are very important for containers and use of equipment like chassis and how these containers must balance on a vessel In the International Logistics class, I have seen pictures of containers that are overweight or not placed in the balanced manner and a lot of mishap happens The forwarder point out the dangers of overloading and asks the importers to ship less than the maximum weight 20ft standard container 40ft standard container WEIGHTS GIVEN TO THE CUSTOMER 16300kg 19000kg 40ft High Cube container 19000kg CONTAINER TYPE MAXIMUM VOLUME 25cbm 55cbm 60cbm 3.5.3 Learning about the basic principles and concepts of international sea freight transportation: INTERNSHIP REPORT Understand the basic principles and concepts of international sea freight transportation including the flow and stages of sea freight shipment My understanding of the flow and stages can be illustrated by a flow chart I impact this flow when I open a file for a shipment When the shipment of Konet computer system is at a 1300 status which means the cargo is on the ship, that’s when I can go in the system and open and see the documentations match up I have learned 800 statuses are used to show the shipment has not yet been shipped INTERNSHIP REPORT PART 4: INTERNSHIP RESULTS 4.1 Theoretical knowledge After the internship period and applying the learned knowledge from some subjects such as: International Business, Technical of Foreign Trade, International Trade Management, Organizational Management, Business Culture…I have strengthened a lot of knowledge from practice as well as theory  Strategic: business strategic, marketing strategic, human resources strategic…  Distribution: direct shipment, cross docking…  Management: organizational management, business culture…  Export and import: customs documents, sales documents… 4.2 Skills During the internship period, I have learned more necessary skills for the job as:  Technical skills: Using computer fluently is compulsory requirement for anybody in import – export sector because nowadays, all of customs documents and related paper are processed directly through the internet Office software is being used every time and I realize this software can be very useful For example, Konet has software called “Konet Forwarding Management” to manage all activities and transactions out or in As an intern, I worked with this software and I think that it is the most important to operate fluently all activities in here  Work skills: self – initiative in the work, know what to to finish the work as fast as possible In particular, in Konet, if the customers want their goods have to go as soon as possible by sea, the company has to contact immediately to the shipping company to book ship and right away all paperwork and procedures to be done very quickly and accurately Any procedure must be quick and carry out carefully In months working as an intern, I felt that the pace of working in Konet is indeed very fast and sometimes very pressure but I really love it because I am a younger with a passion to learn more INTERNSHIP REPORT  Presentation and negotiation skills: persuade customers know how to make customers believe in the services of the company Communicate with customer required patient and I have to choose the way to describe to customer as easiest as I can Sometimes, I need to take more time to make them to understand clearly about the costs that may arise in transport of goods Based on the customer’s need, I improvise to be suitable with each of them  Ability to analyze and solve situation: know the lessons learned from the risks, learning experiences of predecessors 4.3 Attitude: From months of internship in Konet, I learned more about the attitude of working from my colleagues and peers so I think a person who can a good job should have qualities such as:  Enthusiastic and hardworking: because the competition in the market is the fact we can’t deny, only the energetic and enthusiastic can pursue this long – term career The customer is not always possible to be appointed during office hour, so it should require the active and enthusiastic  Patience and prudence: when meet the fastidious customers and require much that would make great pressure so we need to calmly explain to them slowly to avoid causing misunderstanding and conflicts  Decisive and steadfast: all import – export activities comply with the laws and regulations that are enacted by government so it should require a decisive to ensure that no violation of the provisions and requirements of state 4.4 Conclusion: Through this internship, I have had memorable and pleasure experiences around smart, skilled, flexible, open- minded peers and seniors and learned many lessons, trained myself to be able to adapt to the working environment in the near future In addition, the internship program has been a very positive experience Interns could bring a fresh outlook, enthusiasm and energy which benefits all in the office environment Even during internship, I have faced with many difficulties, but INTERNSHIP REPORT these are also profound lessons for me as well Currently, since months I interned at Konet, I and my team signed transportation contracts for my company Besides, with the help of predecessors, I completed 10 customs documents The manager really satisfied with the newbie like me and he had proposed to human department that would keep me as official staff as long as I finished my internship period This is the deserved prize for me and shows that managers always create a chance for new staff to show their potential working ability Especially I have formed a clear concept of the actual working environment, as well as more mature in relationship with co-worker Besides that, I also selfassessment and redirect my future career appropriately I overcome my weaknesses and maximize the strengths in teamwork environment Besides the working time, I also have a chance to join Year – End party of Konet, in here, it showed the corporate culture which I just have learned from the book only It showed the best business result over the year and also gave rewards for good staffs that got excellent work during the year I considered this was recognition for any staffs and motivate them try harder to contribute to the company Not only crate the motivation for staffs bye also indirectly shoe the way how good is Konet manage human resoures In daily working I have felt the friendly atmosphere among people; there are no distance between managers and staffs, experienced staffs or newbies Everybody is ready to help other whenever they can and I really highly – appreciated this working environment Especially in the context of international business, this feature is very necessary Over the internship at Konet, by using the knowledge I got at school with the assistance from the staffs, I have completed my awareness I have formed an overview about working environment at an actual and professional company In addition to strengths, Konet still have difficulties Currently, in fierce competitive environment, with only years of establishment, Konet still considered a newbie in export – import sector It really is a great difficulty compared with large companies such as DHL, LACCO, Keyline, and VIJAI…Therefore Konet need stronger marketing and organizational plans and strategies to overcome it INTERNSHIP REPORT REFERENCE LIST: • http://logistics4vn.com/ [Online] (2015) Available at: http://logistics4vn.com/tong-hop-chung-tu-trong-giao-nhan-hang- hoa-phan-1/ [Accessed on 1st March 2016] • http://logistics4vn.com/ [Online] (2016) Available at: INTERNSHIP REPORT http://logistics4vn.com/logistics-theo-loi-nhin-nhan-moi/ [Accessed on 1st March 2016] • Available at: http://www.vietnamshipper.com/ [Online] [Accessed on 2nd March 2016] • Available at: http://www.vlr.vn/vn/ [Online] [Accessed on 2nd March 2016] • Available at: http://doc.edu.vn/tai-lieu/de-tai-thuc-trang-va-mot-so-giai-phapphat-trien-nganh-logistics-tai-viet-nam-31763/ [Online] [Accessed on 3rd March 2016] • Financial Statements of Konet Express Co.Ltd 2013, 2014, 2015 [...]... requiring meticulously, carefully and absolutely accuracy  While checking if they are wrong or missing should make notes right on the list to add or fix INVOICE INTERNSHIP REPORT MASTER B/L INTERNSHIP REPORT HOUSE B/L INTERNSHIP REPORT C/O INTERNSHIP REPORT 3.5.2 Learning about basic sea freight operations The purpose of this learning is to understand what type of containers are used and what kind of equipment... (pay for shipping) and Handling fee (pay for forwarder) In the other hand, in air – import, we pay either D/O or Handling fee INTERNSHIP REPORT Chapter 3: Internship Objectives, contents and method of implementation 3.1 Internship time: From 18th Jan, 2016 to 10th Mar, 2016 3.2 Internship schedule: Time of working: Monday to Friday 8.30am to 5.30 am Week Date Tasks Performed 1 11th Jan – 15th Jan • •... B/L, Master B/L, C/O 3 25th Jan - 29th Jan • Enter the data and make report (cargo report and C/O report) 4 15th Feb -19th Feb • Learn and make process of customs procedures 5 22nd Feb - 26th Feb • Get acquainted with management software “Konet Forwarding Management” 6 29th Feb – 4th Mar • Make process of import and export procedures 3.3 Internship objective: At university, we had few courses that provide... that’s when I can go in the system and open and see the documentations match up I have learned 800 statuses are used to show the shipment has not yet been shipped INTERNSHIP REPORT PART 4: INTERNSHIP RESULTS 4.1 Theoretical knowledge After the internship period and applying the learned knowledge from some subjects such as: International Business, Technical of Foreign Trade, International Trade Management,... stronger marketing and organizational plans and strategies to overcome it INTERNSHIP REPORT REFERENCE LIST: • http://logistics4vn.com/ [Online] (2015) Available at: http://logistics4vn.com/tong-hop-chung-tu-trong-giao-nhan-hang- hoa-phan-1/ [Accessed on 1st March 2016] • http://logistics4vn.com/ [Online] (2016) Available at: INTERNSHIP REPORT http://logistics4vn.com/logistics-theo-loi-nhin-nhan-moi/ [Accessed... importing/exporting procedures Make customs procedures Processes and procedures of picking up goods Processes and procedures of exporting goods 3.5 Method of doing the internship s jobs: 3.5.1 Checking House B/L, Master B/L, C/O, invoice INTERNSHIP REPORT  Checking House B/L and Master B/L or C/O means that checking about: consignee name, vessel no, port of loading, port of discharge, container no and seal... dynamic, enthusiastic and highly professional, it will deliver to customers the optimal mode of transportation is based on the business INTERNSHIP REPORT relationship sustainable with the vessel company and Systems professional Agents worldwide: MAERSK, CMA, MOL, NYK, Wanhai, ZIM, KMTC  The major products and services: • Providing for customer shipping services exports and imports by sea from Vietnam... plans Internship itself is a stepping stone between university and career and also assists them in planning their future studies An internship program is an important part to students in not only studying process but also in career Namely, in deep, these practices help students will understand how to do the job after graduation and timely adjustments, along with strategies more appropriate training INTERNSHIP. .. internship program has been a very positive experience Interns could bring a fresh outlook, enthusiasm and energy which benefits all in the office environment Even during internship, I have faced with many difficulties, but INTERNSHIP REPORT these are also profound lessons for me as well Currently, since 2 months I interned at Konet, I and my team signed 8 transportation contracts for my company Besides,... Learning about the professional knowledge Photo documents and papers Entering the data Preparing the documents Checking the House B/L, Master B/L, C/O, invoice Entering the data and making reports (cargo reports, C/O reports) Learning about the process of customs procedures (import-air, export- 9 • • • 10 • • • air, import-sea, export-sea) Getting acquainted with Konet Forwarding Management Learn code