Welcome to: The Power of Storytelling: Making Brands Come to Life Hosted by Jennifer Aaker Today’s webinar will begin at a.m PT From the United States and Canada: Toll free: +1 (800) 868-1846 Participant code: 83916826 Outside the United States and Canada: Toll: +1 (404) 920-6361 Participant code: 83916826 Featured Course: The Power of Stories to Fuel Innovation Learn more at: create.stanford.edu A big idea is not enough You need people to create it and people to buy into it Your big idea needs a story Stories fuel innovation They hold the power to transform listeners; to take listeners on a journey that changes how they think, feel or act This interactive online course covers the variety of roles a narrative can play, and its potential to transform an organization or new venture Explore why story is at the heart of effective innovation and how story can be used to transform culture New Course XINE217: The Power of Stories to Fuel Innovation Taught by Jennifer Aaker The Power of Stories: Making Brands Come to Life Presenter and Special Guest Jennifer Aaker is the General Atlantic Professor of Marketing and Ormond Family Faculty at Stanford University’s Graduate School of Business Her research spans time, money and happiness She is widely published in the leading scholarly journals in psychology and marketing, and her work has been featured in a variety of media David Hornik has worked with technology startups throughout the software sector In 2000, David joined August Capital to invest broadly in information technology companies, with a focus on enterprise application and infrastructure software, as well as consumer facing software and services Goal See stories as an asset A tool to emotionally connect your audience, influence culture, build a brand and spur innovation TABLE OF CONTENTS WHY ARE STORIES IMPORTANT IN BUSINESS FOUR STORIES Q & A – SUBMIT YOUR QUESTIONS! STORIES IN BUSINESS Story A story is a connected series of events - with a beginning, middle and end It is a journey that moves the listener When the listener goes on that journey, they feel different, sometimes even transformed Stories are all around us Researchers found that personal stories and gossip make up 65% of our conversations Some stories are small – words or 140 characters; others long – a book or movie Your best stories are told in multiple forms and lengths Jeremey Hsu (2008) http://www.scientificamerican.com/article.cfm?id=the-secrets-of-storytelling What kind of effect can storytelling have for business? How can storytelling contribute to a successful pitch organizing your team connecting to your customer or closing a sale, spurring growth? CHAPTER 1: A STORY THAT SEALS THE DEAL VCS AND ANGELS DON’T INVEST IN TECHNOLOGY THEY INVEST IN PEOPLE WHO EXUDE CREATIVE POTENTIAL COMBINED WITH URGENCY TO SOLVE DAUTING PROBLEM WITH NEW APPROACH YOUR PITCH SHOULD DEMONSTRATE BOTH REDUCE IDEA TO WORDS OR LESS EXAMPLE; GOOGLE: ORGANIZES WORLDS INFORMATION MAKE IT COGENT, ELEGANT James Buckhouse: https://medium.com/design-story/375bf9674cac CHAPTER 2: THE WIKI OF YOUR ORGANIZATION A STORY THAT WORKS AS INTERNAL FULCRUM AND WHICH YOUR TEAM CAN STRESS TEST BUSINESS DECISIONS INFORMS YOUR ROLE, TEAM’S ROLE, AND COMPANY’S ROLE EXAMPLE: PEER TO PEER GREEN POWER FOUR WORD STORY: GREEN POWER FOR EVERYONE DESIGN TEAM: INSTANT INFORMATION, BETTER DECISIONS TEAM MEMBER: BETTER DEMAND, METER ALERTS MAKE IT CLEAR James Buckhouse: https://medium.com/design-story/375bf9674cac CHAPTER 3: STORIES OF YOUR CUSTOMERS YOU ARE RARELY THE HERO; YOUR CUSTOMER IS HOW DID YOUR PRODUCT OR BRAND GET USED BY A CUSTOMER TO ATTAIN THEIR GOALS AND TRANSFORM THEIR LIFE EXAMPLE; JARED (SUBWAY) MAKE IT FOCUSED ON THE PROTOGANIST CHAPTER 4: REASON WHY IT IS HUGE WHY SHOULD WE CARE? WHY SHOULD BE BELIEVE IN GROWTH? HOW DOES YOUR PRODUCT MAKE PEOPLE’S LIVES BETTER, AND CHANGE THE WORLD IN WHICH WE LIVE? EXAMPLE: SQUARE MAKE IT HUMAN-CENTERED AND INSPIRED How is using stories important internally – within a company? How can storytelling play a role in a turnaround? What elements does a story need to be compelling? Are stories proven to spur action in consumers? A BUSINESS STORY: Shradha Sharma, Founder, YourStory, realized the power of storytelling while interacting with hundreds of small business owners from all across India An entrepreneur’s story is always unique and has the power to meaningfully connect with his/her stakeholders Their stories are filled with grit, passion and perseverance, but more often than not these stories are lost and not captured Historically for media the emphasis has been on news rather then capturing the essence of a venture through stories - that realization was the genesis of Shradha’s story with YourStory! Emphasis on the "you" aspect of the story played a key role in the growth of the platform, with “you” it was easier to build a loyal community (as opposed to I and my approach) Today YourStory is India’s largest storyteller with stories of over 12,000 entrepreneurs captured Guiding Principle – Stories Stay! THE END Q&A Tips STORYTELLING TIPS INTRO STORY FLOW You don’t need to have an exotic story; just one that has most of the components that will be further developed Make sure your story flows It doesn’t have to be linear, just clear Focus on answering the questions on people’s minds You’ll likely iterate on flow/structure times AUDIENCE Involve your audience: Provide details they can relate to It makes the audience feel closer to you AUTHENTICITY FINALE Be authentic It shows Don’t try to pretend something that you’re not The audience really appreciate this Stop the story when you have said enough to keep people interested Don’t answer all the questions at the beginning Leave them asking for more Adrianna, 2010 Appendix How to tell a STORY HOW TO BUILD A STORY Get the audience’s attention fast! Focus on the protagonist or character Hone in on the obstacles keeping the protagonist from his desires Begin with a description of a place, circumstance, or premise that everyone understands Understand the protagonist’s desires Personalize the protagonist so the audience feels a personal stake The people in your story have to want something HOW TO BUILD A STORY Know what you want the audience to Audience compelled to take action Audience has a personal stake in finding a solution Keep stories short Ensure the audience knows the point of the story to minutes each Answer in a few sentences [...]... aspect of the story played a key role in the growth of the platform, with “you” it was easier to build a loyal community (as opposed to I and my approach) Today YourStory is India’s largest storyteller with stories of over 12,000 entrepreneurs captured Guiding Principle – Stories Stay! THE END Q&A Tips STORYTELLING TIPS INTRO STORY FLOW You don’t need to have an exotic story; just one that has most of the. .. and has the power to meaningfully connect with his/her stakeholders Their stories are filled with grit, passion and perseverance, but more often than not these stories are lost and not captured Historically for media the emphasis has been on news rather then capturing the essence of a venture through stories - that realization was the genesis of Shradha’s story with YourStory! Emphasis on the "you"... understands Understand the protagonist’s desires Personalize the protagonist so the audience feels a personal stake The people in your story have to want something HOW TO BUILD A STORY 4 Know what you want the audience to do Audience compelled to take action Audience has a personal stake in finding a solution 5 6 Keep stories short Ensure the audience knows the point of the story 3 to 5 minutes each Answer... appreciate this Stop the story when you have said enough to keep people interested Don’t answer all the questions at the beginning Leave them asking for more Adrianna, 2010 Appendix How to tell a STORY HOW TO BUILD A STORY 1 2 3 Get the audience’s attention fast! Focus on the protagonist or character Hone in on the obstacles keeping the protagonist from his desires Begin with a description of a place, circumstance,... is using stories important internally – within a company? How can storytelling play a role in a turnaround? What elements does a story need to be compelling? Are stories proven to spur action in consumers? A BUSINESS STORY: Shradha Sharma, Founder, YourStory, realized the power of storytelling while interacting with hundreds of small business owners from all across India An entrepreneur’s story is always... https://medium.com/design-story/375bf9674cac CHAPTER 3: STORIES OF YOUR CUSTOMERS YOU ARE RARELY THE HERO; YOUR CUSTOMER IS HOW DID YOUR PRODUCT OR BRAND GET USED BY A CUSTOMER TO ATTAIN THEIR GOALS AND TRANSFORM THEIR LIFE EXAMPLE; JARED (SUBWAY) MAKE IT FOCUSED ON THE PROTOGANIST CHAPTER 4: REASON WHY IT IS HUGE WHY SHOULD WE CARE? WHY SHOULD BE BELIEVE IN GROWTH? HOW DOES YOUR PRODUCT MAKE PEOPLE’S LIVES BETTER, AND CHANGE THE WORLD IN WHICH... will be further developed Make sure your story flows It doesn’t have to be linear, just clear Focus on answering the questions on people’s minds You’ll likely iterate on flow/structure 5 times AUDIENCE Involve your audience: Provide details they can relate to It makes the audience feel closer to you AUTHENTICITY FINALE Be authentic It shows Don’t try to pretend something that you’re not The audience... WIKI OF YOUR ORGANIZATION A STORY THAT WORKS AS INTERNAL FULCRUM AND WHICH YOUR TEAM CAN STRESS TEST BUSINESS DECISIONS INFORMS YOUR ROLE, TEAM’S ROLE, AND COMPANY’S ROLE EXAMPLE: PEER TO PEER GREEN POWER FOUR WORD STORY: GREEN POWER FOR EVERYONE DESIGN TEAM: INSTANT INFORMATION, BETTER DECISIONS TEAM MEMBER: BETTER DEMAND, METER ALERTS MAKE IT CLEAR James Buckhouse: https://medium.com/design-story/375bf9674cac... 1: A STORY THAT SEALS THE DEAL VCS AND ANGELS DON’T INVEST IN TECHNOLOGY THEY INVEST IN PEOPLE WHO EXUDE CREATIVE POTENTIAL COMBINED WITH URGENCY TO SOLVE DAUTING PROBLEM WITH NEW APPROACH YOUR PITCH SHOULD DEMONSTRATE BOTH REDUCE IDEA TO 4 WORDS OR LESS EXAMPLE; GOOGLE: ORGANIZES WORLDS INFORMATION MAKE IT COGENT, ELEGANT James Buckhouse: https://medium.com/design-story/375bf9674cac CHAPTER 2: THE WIKI ... Innovation Taught by Jennifer Aaker The Power of Stories: Making Brands Come to Life Presenter and Special Guest Jennifer Aaker is the General Atlantic Professor of Marketing and Ormond Family Faculty... to transform an organization or new venture Explore why story is at the heart of effective innovation and how story can be used to transform culture New Course XINE217: The Power of Stories to. .. for media the emphasis has been on news rather then capturing the essence of a venture through stories - that realization was the genesis of Shradha’s story with YourStory! Emphasis on the "you"