Development of customer management information system to implement EVN's strategies from 2010 to 2015

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Development of customer management information system to implement EVN's strategies from 2010 to 2015

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Mục lục

  • COVER PAGE

  • ACKNOWLEDGEMENT

  • TABLE OF CONTENT

  • LIST OF FIGURES AND TABLES

  • ABBREVIATION

  • INTRODUCTION

    • I. Background

    • II. Research objectives

    • III. Research methodologies

    • IV. Structure of the research

    • CHAPTER 1. LITERATURE REVIEW OF MANAGEMENT INFORMATION SYSTEMS

      • 1.1. Overview of management information system

      • 1.2. Overview of customer relationship management

      • 1.3. Overview of enterprise resource planning

      • 1.4. Management information system in Vietnamese enterprise

      • CHAPTER 2. THE REALITY OF CUSTOMER MANAGEMENT INFORMATION SYSTEMS IN VIETNAM ELECTRICITY

        • 2.1. Current issues of customer management information systems in Vietnam Electricity and power conpanies

        • 2.2. Comparisions between avaible producstrategies in the market

        • 2.3. Appraise and analyze finding facts

        • 2.4. Analysis SWOT when appuing focused customer management information systems

        • CHAPTER 3. SOLUTIONS TO IMPROVE CUSTOMER INFORMATION SYSTEMS IN VIETNAM ELECTRICITY IN THE PERIOD FROM 2010 TO 2015

          • 3.1. Recommandations to develop customer management information

          • 3.2. Comparison between cectralized customer information management

          • 3.3. Evaluation of effect

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